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Reviews of Super 8 by Wyndham Drayton Valley

2 out of 5
Super 8 by Wyndham Drayton Valley
3727 50th St, Drayton Valley, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 117 reviews" "
Rating 8 - Good. 62 out of 117 reviews" "
Rating 6 - Okay. 16 out of 117 reviews" "
Rating 4 - Poor. 3 out of 117 reviews" "
Rating 2 - Terrible. 4 out of 117 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Linda, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant
Stayed 2 nights in Feb 2024
Response from Ray on Feb 24, 2024
Thank you for participating the review. We truly appreciates it.

8/10 Good

Luc Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ray on Feb 24, 2024
Thank you for participating the review. We truly appreciate this.

10/10 Excellent

SUE

Stayed 1 night in Jan 2024
Response from Ray on Feb 24, 2024
Thank you for participating the review. We truly appreciates this.

6/10 Okay

Luc Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check-in was NOT welcoming and rude. Rooms and cleanliness meet expectations.
Stayed 1 night in Dec 2023
Response from Ray Labossiere - General Manager on Jan 1, 2024
Dear Kelly,Thank you for taking your time to let us know of your experience during your checked-in which the front desk on duty was not welcoming and rude. Your experience is not the standard we strive to uphold. We fully appreciates the importance of friendliness and welcoming atmosphere to all our valued guests. The entire Super 8 Team is very sorry for the recent inconvenience. Please contact me personally for your next reservation at our property. I assure you will serve you well and that you will enjoy your next stay with us.

6/10 Okay

Keri

Stayed 1 night in Oct 2023
Response from Ethel-Guest Services Rep. on Oct 20, 2023
Dear Keri,Thank you for taking the time to send us a review. We greatly appreciate it.

2/10 Terrible

Geri

Stayed 1 night in Oct 2023
Response from Ray Labossiere - General Manager on Oct 20, 2023
Dear Geri,Thank you for your feedback. We do apologize that you found our property - Terrible. Your experience is not the standard we strive to uphold. I spoke to our Guest Services Manager regarding the issue. Nonetheless, in fairness, the charges were waived. We take pride in the cleanliness of our guest rooms and again, we are very sorry to learn of your experience and not meeting your standard.

10/10 Excellent

ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family wedding
hotel was clean, breakfast was good, parking was good. I would stay here again
Stayed 2 nights in Sep 2023
Response from Ray L on Sep 26, 2023
Thank you for your feedback. We are looking forward to serving you again in the near future.

10/10 Excellent

ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family wedding
rooms were great, comfortable, breakfast was good
Stayed 1 night in Sep 2023
Response from Ray L on Sep 26, 2023
Thank you Ron for your feedback. We truly appreciates it.

10/10 Excellent

ron

Stayed 1 night in Sep 2023
Response from Ray L on Sep 26, 2023
Thank you for this second feedback.

8/10 Good

Richard W

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean. The staff very helpful and friendly. The breakfast was good. The parking area and area around the hotel was not that great.
Stayed 3 nights in Sep 2023
Response from Ray on Sep 8, 2023
Thank you for your feedback. We truly appreciates it.

6/10 Okay

Amber

Travelled with family
Disliked: Property conditions & facilities, room comfort
There was limited amounts of “hot” breakfast available. Eggs, hash browns and meat were cold and there were small amounts in the trays.
Stayed 2 nights in Jul 2023
Response from Ray Theresa on Jul 31, 2023
Hi Amber,Thank you for this feedback. We truly appreciates it. I have contacted the weekend host on duty so that this situations won't happened again. Please accept our sincere apology for the inconvenience. it is our goal to provide the best accommodations to each and every one of our guests. Truly yours,

10/10 Excellent

Shayla

Stayed 1 night in Jul 2023
Response from Ray L on Sep 5, 2023
Thank you for your feedback. We truly appreciates it.

8/10 Good

Irina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room looked nice.
Stayed 2 nights in Apr 2023
Response from GSM on Apr 13, 2023
Dear Irina,Thank you for taking your time to send us your review. We greatly appreciate it. Hope to see you next time you are in town.

8/10 Good

Sharon

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Great staff.
Stayed 2 nights in Dec 2022
Response from Grace on Dec 29, 2022
Hi Sharon,Thank you so much for your feedback. We are grateful that you took time to give us a good rating. We hope to see you again!

10/10 Excellent

Matthew

Stayed 1 night in Dec 2022
Response from Ray L on Jan 4, 2024
Thank you for this rating. We truly appreciates this.

8/10 Good

Lara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and good selection of food in the attached restaurant.
Stayed 2 nights in Jul 2022
Response from Ray L on Jul 19, 2022
Hi Lara, We sincerely appreciate your positive feedback. It is much appreciated.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Super 8 Management and Team on Feb 22, 2022
Thank you for your rating. Greatly appreciated.

8/10 Good

Jody

Stayed 1 night in Jan 2022
Response from Super 8 Management and Team on Jan 10, 2022
Thank you for your rating. It is greatly appreciated.

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was nothing wrong
Stayed 2 nights in Oct 2021
Response from Guest Services Manager on Oct 18, 2021
Dear Dawn, Thank you for taking the time to send us your review. We truly appreciate it.

4/10 Poor

Melanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean. Unable to open front door as both doors into the room had been kicked in multiple times, holes in the walls. In very rough shape. A lot of foot traffic in and out of one room. Wasn’t bothered by anyone though.
Stayed 2 nights in Oct 2021
Response from Super 8 Management and Team on Oct 11, 2021
Dear Melanie, Thank you for your feedback. We are very sorry of your poor experience with us. Please accept our apology during your stay from October 8-11. Hence we are open 24 hours and we were positively hoping that you would inform us during those 3 days of your stay to openly communicate with us with your concerns. We strive to ensure our valued guests experience the best stays possible during their travels and we fell short of our goal this time. Again, please accept our sincerest apology.

10/10 Excellent

Orlando

Stayed 1 night in Sep 2021

10/10 Excellent

Hugh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough coffee in the room
Stayed 1 night in Sep 2021
Response from Ray on Sep 6, 2021
Your business is very important to us. Thank you for your feedback, thus, greatly appreciated. Due to pandemic, we only provide minimal coffee in all our rooms. Guest can request more when needed. Looking forward to serving you again in the near future.

8/10 Good

Adrien

Travelled with family
Liked: Cleanliness
DV hotel
The hotel is clean but dated. The location was fine, price was good.
Stayed 2 nights in Aug 2021
Response from Ray on Aug 31, 2021
Thank you for your feedback. We will definitely be looking into upgrading the property to meet the guest's standards.

10/10 Excellent

Terence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2021
Response from Ray on Aug 30, 2021
Thank you for your feedback. We truly appreciates it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Only one cleaning in a five nite stay and it was after the first night staff was very good though.have stayed here lots and will stay here again good value
Stayed 4 nights in May 2021
Response from Ray on Jun 2, 2021
Thank you for this review. We truly appreciate it.

6/10 Okay

Dale

Travelled with group
Liked: Staff & service
Stayed 1 night in Mar 2021
Response from Ray on Mar 15, 2021
Thank you for your for participating the survey. We truly appreciates your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Service was excellent. Had 2 minor issues in the room that were rectified immediately. I would stay here again.
Stayed 1 night in Feb 2021
Response from GSM on Feb 10, 2021
Thank you for taking the time to take the review. We are glad we were able to fixed the issue. Thank you for staying with us and we look forward to serve you in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We barely left our room❤
It was lovely! Everyrhing requested was supplied, the room was emaculate. Esther was a sweetheart and made everything a breeze. We even showed up to CHOCOLATES in our room!! Wish we had more time there. (No picture is supplied as we were having too much fun 😊)
Stayed 1 night in Jan 2021
Response from Grace-GSM on Jan 26, 2021
Dear Kayla, Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Drayton Valley. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience and we look forward to serving you in the future.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Ray on Jan 18, 2021
Thank you for choosing Super 8 by Wyndham Drayton Valley. We definitely can provide you wine glasses. In regards to candles, we would suggest that you bring your own based on your preference. See you on soon!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
We stopped over to see family on our way to Jasper. I asked for a quiet room and sure got it. I can't give this the highest rating because the bed wasn't comfortable and the shower wasn't the greatest. That being said they had the best breakfast others in their chain lacked. Breakfast burrito, hard boiled egg, Danish water and juice. Also a granola bar. We didn't have enough pillows but they gave an extra one. Tea and coffee weren't kept in the room, but oddly enough asking for it seemed less wasteful given Covid. The desk folks were great. We didn't eat at the adjoining restaurant but they have a coupon if you want to try it.
Stayed 1 night in Oct 2020
Response from GSM on Oct 28, 2020
Dear Dawn, Thank you for taking the time to tell us about your experience during your stay with us. We are glad that you like our breakfast to go. We are sorry you were not comfortable with our bed and that you didn't like the shower. Since Covid 19 started, we took precautionary measures to do our part to flatten the curve of Covid.Guests room items are limited which includes tea,coffee,pillows,towels and the likes. Extra supplies are upon request since we take away all unused supplies/items once guest/s checked out. Thank you again Dawn for this review, we hope to see on your next visit in town.

8/10 Good

Joe, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast pack was very good. Good selection of stuff.
Stayed 1 night in Oct 2020
Response from Ray on Oct 26, 2020
Thank you for your feedback. We truly appreciates it.

8/10 Good

Dianne, Calgary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention was paid to the Covid protocol. Easily handled. Very safe and secure.
Stayed 1 night in Sep 2020
Response from GSM on Sep 25, 2020
Thank you Dianne for taking the time to give us this review. We truly appreciate it.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Comfortable Stay
Very comfortable mattress and pillows. Clean. Quiet location. Good service, decent breakfast, even with Covid-19 restrictions in place (breakfast in a bag including a breakfast burrito, danish, fruit cup, juice box, bottle of water, granola bar, and a hard boiled egg).
Stayed 1 night in Sep 2020
Response from Ray on Sep 22, 2020
Thank you for your feedback. We truly appreciates it. We, the Super 8 Team takes pride of our work by providing our guests an excellent service.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel downtown near shopping
Great hotel close to shopping
Stayed 2 nights in Aug 2020
Response from Ray on Sep 1, 2020
Thank you for this review. Greatly appreciated.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from Ray on Aug 6, 2020
Thank you for your business. We appreciates your feedback.

8/10 Good

Verified traveller

Liked: Staff & service
Clean Room very comfortable beds and pillows we’re great , friendly staff very accommodating
Stayed 1 night in Jun 2020
Response from Ray on Jun 23, 2020
Thank you for participating the survey. We truly appreciates your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi
I got the jacuzzi suite and it was awesome for how cheap it was
Stayed 1 night in May 2020
Response from GSM on Jun 1, 2020
Hi Jordan, We appreciate you're taking the time to let us know your experience during your stay with us.Thank you and we hope to see you again on your next trip in town.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here over Christmas while I was working in the area, staff was excellent at helping us, even getting us a free Christmas Eve dinner. They took care of us well. Would recommend this place to anyone needing to stop in for a couple nights.
Stayed 2 nights in Dec 2019
Response from GSM on Jan 3, 2020
We are glad that you were happy during your stay with us. Thank you for this wonderful review. We hope to see you again in the future.

8/10 Good

Ben

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very cost efficient . Good location . Very helpful staff
Stayed 5 nights in Aug 2019
Response from Ray on Aug 20, 2019
Thank you for your feedback. We truly appreciated.

8/10 Good

nextflight

Liked: Cleanliness, staff & service, amenities
Easy access, great people. Bad thing was the quantity and depth of the potholes in the driving and parking areas.
Stayed 3 nights in Jul 2019
Response from Ray on Jul 30, 2019
Thank you for your feedback. We truly appreciates it. Please accept our apology in regards to the parking lot potholes. Hopefully this will be fixed once it stops raining. Hope to serve you again when you are in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful, very clean and breakfast was good
Stayed 1 night in Jul 2019
Response from Guest Services Rep on Jul 16, 2019
Thank you for staying with us and taking the time to give us a wonderful review. We were pleased to know that you had a good stay. At Super 8 Drayton Valley,we always try to improve the quality of service we provide to our guests. We hope to see you on your next visit in town.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your average motel
The beds and pillows are fantastic! I normally stay at much pricier places but would recommend this hotel for the very helpful staff and comfortable beds. River Rock Grill attached has a very friendly and helpful chef/owner. After a long day it’s great to get a tasty and plentiful meal that you can dine in or take to your room. Thanks to everyone for making this difficult trip easier by making me feel like I am at a home away from home.
Stayed 2 nights in Jul 2019
Response from Ray on Jul 8, 2019
Dear Anita, Thank you for your feedback. Your positive review is greatly appreciated. We are pleased that we have met your expectations. We are looking forward to serve you again in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
View from the restaurant down into the valley was good-location for access in and out of town also good-rooms were very clean-beds excellent-slept like babies! Hot breakfast very good-made our own omeletes-well set up area-pleasant staff.
Stayed 1 night in Jun 2019
Response from Ray on Jun 25, 2019
Thank you for this feedback. It is truly appreciated!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Ray on Jun 8, 2019
Thank you for this rating. Greatly appreciated.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Quite nice property in Drayton Valley. The adjoining restaurant closes fairly early, otherwise it's very good. A good hot breakfast is included in the rate. Overall, pleased with the hotel.
Stayed 1 night in May 2019
Response from RayL on May 29, 2019
Thank you for your feedback. We thrive to always accommodate the needs of our guests. This review is very important to us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having previously lived in the Drayton Valley area, an oil service based community, I was not sure what to expect in the accommodation. I was pleased to discover that the room was clean and fresh, everything worked as it should...including the mini-fridge, and the bed and pillows were super comfy. The desk service was friendly and prompt. I have no negatives to report. I already shared my experience with local friend. My only comment is that the wi-fi was a bit slower than I am used to. But Drayton Valley is a small rural town.
Stayed 2 nights in Apr 2019
Response from RayL on Apr 23, 2019
Thank you for this positive response, it is indeed greatly appreciated. In regards to our wifi connection, I will advise our Telus provider to look into this and we hope to serve you again in the near future.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was a terrible smell in the hallway. Hotel is a little dated.
Stayed 1 night in Apr 2019
Response from Ray on Apr 16, 2019
Thank you for this feedback and it is greatly appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Ray on Mar 26, 2019
Thank you for your feedback. Greatly appreciated!