Deluxe Suite (CN Tower View) | View from room

Reviews of Hyatt Regency Toronto

Hyatt Regency Toronto
370 King Street W, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 1006 out of 1907 reviews" "
Rating 8 - Good. 549 out of 1907 reviews" "
Rating 6 - Okay. 179 out of 1907 reviews" "
Rating 4 - Poor. 107 out of 1907 reviews" "
Rating 2 - Terrible. 66 out of 1907 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All the staff I encountered were pleasant and helpful. Desk and store were manned 24 hours. The restaurant downstairs had a buffet breakfast with beautiful fresh fruit and an omelet bar. The parking garage is a little tight but there was always space available. It was a 8 minute walk to CN Tower and about 15 minutes to CF Eaton Centre. I would gladly stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

selena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel :)
Stayed 2 nights in Mar 2024
Response from Steve on Mar 26, 2024
Good day Selena,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,

10/10 Excellent

Kelley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on Mar 26, 2024
Good day Kelley,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,

8/10 Good

The

Travelled with group
Liked: Cleanliness, property conditions & facilities
Hotel was great. So happy with the choice. Sink was plugged and lotion bottle pump didn’t work but otherwise very pleased.
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Thank you for your feedback and kind words! We are glad to hear you were happy with us as your selected hotel of choice.I will address the feedback provided with our Engineering and Housekeeping teams, respectively. We look forward to welcoming you back again soon!

10/10 Excellent

Jeisy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Steve on Mar 26, 2024
Hi Jeisy, Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Allen the Concierge at the Front Desk was great! Very helpful, very friendly, remembered guests, and had a good sense of humor!!
Stayed 3 nights in Mar 2024
Response from Steve on Mar 25, 2024
Hi Claire,Thank you so much for the kind words! We try to keep things light around the hotel to help make for a more enjoyable experience and Allan plays a huge role making that happen! I am delighted to share your feedback with him personally!We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Our breakfast buffet was more than the dinner the night before lol.
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Hi Scott, Thank you for taking the time to provide us with your feedback! I will share your survey with my team, as I know they will be happy to hear you enjoyed your experience with us! All the best,

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on Mar 26, 2024
Good day Tim,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Good day Michelle,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I know they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

MARK

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Good day Mark,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I know they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

Marcela, Lawndale

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Book it. We had room service one night and the food was good. Also there tons of nice restaurants around. Friendly staff!
Stayed 2 nights in Mar 2024
Response from Steve on Mar 18, 2024
Hi Marcela, Great to read your review and hear you enjoyed your experience with us! We are definitely conveniently located for those who want to experience all the excitement of downtown Toronto.We look forward to welcoming you back again soon! All the best,

8/10 Good

Donna

Travelled with group
Great communication when we needed to update our reservation
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Hi Donna, Great to hear that everything went smoothly with your visit! We hope to see you again soon!All the best,

8/10 Good

Lyle

Travelled with group
Excellent stay, very accommodating and cleanly room.
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Good day Lyle,Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Good day Ashley,Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

patricia j

Travelled with family
Liked: Cleanliness, amenities
Excellent staff service ! Rooms are outdated and very small. But overall a good experience
Stayed 2 nights in Mar 2024
Response from Steve on Mar 18, 2024
Good day Patricia, Thank you so much for taking the time to provide us with your feedback! We are glad to hear you enjoyed your experience with us and we do have plans to undergo renovations in the near future, which should help give us a more modern feel. We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Arianna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
will definitely be booking with this hotel when we come back in May!
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Good day Arianna, Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,

8/10 Good

Susan Marie Pimentel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bathrooms were very small. The lack of counter space and the fact that there was no fan was disappointing and made things uncomfortable.
Stayed 5 nights in Mar 2024
Response from Steve on Mar 18, 2024
Good day Susan Marie, Thank you for your feedback. As we look towards our future renovations, feedback like this will be pivotal in ensuring we provide all our guests with a positive experience. We view these surveys as opportunities for growth & development, and while we are sorry to hear you did not enjoy your experience, we hope to have the opportunity to welcome you back again and leave you with a more positive lasting experience. Thank you again,

10/10 Excellent

Marcy Lynn

Liked: Cleanliness, property conditions & facilities
Clean great location
Stayed 2 nights in Mar 2024
Response from Steve on Mar 15, 2024
Hi Marcy Lynn,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I know they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon! All the best,

8/10 Good

Dylan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Steve on Mar 15, 2024
Hi Dylan - great to hear you enjoyed your stay! Take care,

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Mar 2024
Response from Steve on Mar 15, 2024
Good day Karen, Great to hear you enjoyed your experience with us! We look forward to welcoming you back again soon! See you next time!

10/10 Excellent

Kellee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Mar 13, 2024
Good day Kellee, Thank you so much for taking the time to provide us with your feedback! I am excited to share your experience with my team!We hope to welcome you back again soon!All the best,

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely helpful and kind. Our room was clean and in walking distance to most of the restaurants and amenities we needed. The only irritant would be the $40 parking fee which seems a little silly when you are paying upwards of $300 for a one night stay. Otherwise great hotel.
Stayed 1 night in Feb 2024
Response from Steve on Mar 11, 2024
Good day Jessica, Thank you so much for taking the time to provide us with your feedback! With regards to the parking, unfortunately our lot is independently owned and operated, however we believe we are competitively priced for Toronto.We hope to have the opportunity to welcome you back again soon!All the best,

8/10 Good

Annelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Steve on Mar 11, 2024
Good day Annelle,Thank you so much for taking the time to provide us with your feedback! We look forward to welcoming you back again soon!All the best,

8/10 Good

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable and quiet. Beds were comfortable with good pillows. Free water was provided, which was a nice touch. I would definitely stay here again.
Stayed 5 nights in Feb 2024
Response from Steve on Mar 11, 2024
Good day Robert, Thank you so much for taking the time to provide us with your feedback! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Melanie

Travelled with family and small children
Gwen checked us in and he provided such excellent service!
Stayed 1 night in Mar 2024
Response from Steve on Mar 11, 2024
Good day Melanie,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,

6/10 Okay

Evan

Response from Steve on Mar 11, 2024
Good day Evan, Thank you so much for taking the time to provide us with your feedback! We hope to have the opportunity to welcome you back again soon!All the best,

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Mar 11, 2024
Hi Paul, Thank you so much for taking the time to provide us with your feedback! We are glad to hear that you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Danielly Fabelo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Parking is $40 a night even though you payed and expensive hotel, but everything else was great
Stayed 4 nights in Feb 2024
Response from Steve on Mar 5, 2024
Good day Danielly, Thank you for taking the time to provide us with your feedback. The parking garage is unfortunately independently owned and operated by a third party. Outside of that we are glad to hear you enjoyed your experience with us and we look forward to the opportunity of welcoming you back again soon!All the best,

10/10 Excellent

Irene

Liked: Cleanliness, property conditions & facilities
Great spot downtown Toronto
Stayed 1 night in Mar 2024
Response from Steve on Mar 5, 2024
Good day Irene, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you experience with us! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Betty

Liked: Cleanliness, property conditions & facilities
Lovily people working
Stayed 1 night in Feb 2024
Response from Steve on Mar 5, 2024
Good day Betty,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you experience with us! We look forward to welcoming you back again soon!All the best,

10/10 Excellent

Umawattie

Stayed 2 nights in Feb 2024
Response from Steve on Mar 21, 2024
Good day Umawattie,Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we are looking forward to our next opportunity to host you! All the best,

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really great stay. Thank you!
Stayed 2 nights in Feb 2024
Response from Steve on Feb 26, 2024
Good day Victoria,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

8/10 Good

Sonia

Stayed 1 night in Feb 2024
Response from Steve on Mar 21, 2024
Good day Sonia, Thank you so much for taking the time to provide us with your feedback! We looking forward to hosting you again soon! All the best,

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful, the room was large
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Megan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 Excellent

Logan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was a great stay in the heart of downtown Toronto. Highly recommend.
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Logan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

6/10 Okay

Rekha

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
The staff was amazing. Room wasn’t what was expected online.
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Rekha, Thank you so much for taking the time to provide us with your feedback! We hope to have the opportunity of welcoming you back again soon!All the best,

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We would stay there again providing the price point is not too high. We look for the best deal. Toronto is not cheap.
Stayed 2 nights in Feb 2024
Response from Steve on Feb 26, 2024
Good day Allan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly. Great location.
Stayed 2 nights in Feb 2024
Response from Steve on Feb 26, 2024
Good day Steven,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

6/10 Okay

Gary

Place very old and rooms outdated
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Gary,Thank you so much for taking the time to provide us with your feedback! We do understand that even though the hotel has been well maintained, there is a need for further renovation. We look forward to delivering more news on that front in the coming year. We hope to have the opportunity to welcome you back again soon!All the best,

10/10 Excellent

Noah

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My first trip to Toronto. The Hyatt was beautiful. Centrally located and walking distance from Billy Bishop Airport as well as many of the fun things to do in downtown Toronto. The property was beautiful. The rooms are spacious. The gym was nicely appointed and had everything one would want or need when working out while traveling. I ate at the restaurant twice and enjoyed both of my meals very much. The staff at the Hyatt were very attentive and helpful.
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Noah,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,

10/10 Excellent

Dallas

Liked: Cleanliness, property conditions & facilities
Everything was communicated in a very clearly and timely manner.
Stayed 1 night in Feb 2024
Response from Steve on Feb 20, 2024
Good day Dallas,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

neil

Stayed 1 night in Feb 2024
Response from Steve on Mar 21, 2024
Good day Neil, Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we are looking forward to our next opportunity to host you! All the best,

10/10 Excellent

Tyler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Feb 20, 2024
Good day Tyler,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to nearby theatres and many dining options.
Stayed 2 nights in Feb 2024
Response from Steve on Feb 20, 2024
Good day Andrew,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

Rachaelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Feb 20, 2024
Good day Rachaelle,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,

6/10 Okay

Theresa

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Front desk was not helpful with reservation
Stayed 2 nights in Feb 2024
Response from Steve on Feb 20, 2024
Good day Theresa,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,

10/10 Excellent

Francis Joseph, Sunnyvale

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Conveniently located.
Stayed 5 nights in Feb 2024
Response from Steve on Feb 14, 2024
Good day Francis, Thank you so much for taking the time to provide us with your feedback!I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon.All the best,

8/10 Good

Shekeria

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Steve on Feb 14, 2024
Good day Shekeria,Thank you so much for taking the time to provide us with your feedback!We look forward to the opportunity of welcoming you back again soon.All the best,

6/10 Okay

Cavid

Liked: Cleanliness, amenities
Hot water works poorly on upper floor.
Stayed 2 nights in Feb 2024
Response from Deep on Feb 12, 2024
Dear CavidThank you for taking the time to share your valuable feedback. Your feedback is a gift and allow us to emphasize and take the opportunity to excel with guest expectations and ensure we provide exceptional customer service to our guests.

8/10 Good

Sabrina

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Deep on Feb 12, 2024
Dear Sabrina Thank you for taking the time to share your valuable feedback. We are glad that you had a memorable stay with us and we look forward to have you as our guest again.