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Rating 10 - Excellent. 1006 out of 1907 reviews" "
All the staff I encountered were pleasant and helpful. Desk and store were manned 24 hours. The restaurant downstairs had a buffet breakfast with beautiful fresh fruit and an omelet bar. The parking garage is a little tight but there was always space available. It was a 8 minute walk to CN Tower and about 15 minutes to CF Eaton Centre. I would gladly stay here again.
Good day Selena,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,
Good day Kelley,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,
Hotel was great. So happy with the choice. Sink was plugged and lotion bottle pump didn’t work but otherwise very pleased.
The
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Thank you for your feedback and kind words! We are glad to hear you were happy with us as your selected hotel of choice.I will address the feedback provided with our Engineering and Housekeeping teams, respectively. We look forward to welcoming you back again soon!
Hi Jeisy, Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,
Allen the Concierge at the Front Desk was great! Very helpful, very friendly, remembered guests, and had a good sense of humor!!
Claire
Stayed 3 nights in Mar 2024
Response from Steve on Mar 25, 2024
Hi Claire,Thank you so much for the kind words! We try to keep things light around the hotel to help make for a more enjoyable experience and Allan plays a huge role making that happen! I am delighted to share your feedback with him personally!We look forward to the opportunity of welcoming you back soon!All the best,
Friendly staff. Our breakfast buffet was more than the dinner the night before lol.
Scott
Stayed 1 night in Mar 2024
Response from Steve on Mar 25, 2024
Hi Scott, Thank you for taking the time to provide us with your feedback! I will share your survey with my team, as I know they will be happy to hear you enjoyed your experience with us! All the best,
Good day Tim,Thank you so much for taking the time to provide us with your feedback! I am delighted to hear that you enjoyed your experience with us!We look forward to welcoming you back again soon! All the best,
Good day Michelle,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I know they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,
Good day Mark,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team as I know they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,
Great location. Book it. We had room service one night and the food was good. Also there tons of nice restaurants around. Friendly staff!
Marcela
Stayed 2 nights in Mar 2024
Response from Steve on Mar 18, 2024
Hi Marcela, Great to read your review and hear you enjoyed your experience with us! We are definitely conveniently located for those who want to experience all the excitement of downtown Toronto.We look forward to welcoming you back again soon! All the best,
8/10 Good
Donna
Travelled with group
Mar 18, 2024
Great communication when we needed to update our reservation
Donna
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Hi Donna, Great to hear that everything went smoothly with your visit! We hope to see you again soon!All the best,
8/10 Good
Lyle
Travelled with group
Mar 18, 2024
Excellent stay, very accommodating and cleanly room.
Lyle
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Good day Lyle,Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
Good day Ashley,Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
10/10 Excellent
patricia j
Travelled with family
Mar 17, 2024
Liked: Cleanliness, amenities
Excellent staff service ! Rooms are outdated and very small. But overall a good experience
patricia j
Stayed 2 nights in Mar 2024
Response from Steve on Mar 18, 2024
Good day Patricia, Thank you so much for taking the time to provide us with your feedback! We are glad to hear you enjoyed your experience with us and we do have plans to undergo renovations in the near future, which should help give us a more modern feel. We look forward to welcoming you back again soon!All the best,
will definitely be booking with this hotel when we come back in May!
Arianna
Stayed 1 night in Mar 2024
Response from Steve on Mar 18, 2024
Good day Arianna, Thank you so much for taking the time to provide us with your feedback! I am excited to share your feedback with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
The bathrooms were very small. The lack of counter space and the fact that there was no fan was disappointing and made things uncomfortable.
Susan Marie Pimentel
Stayed 5 nights in Mar 2024
Response from Steve on Mar 18, 2024
Good day Susan Marie, Thank you for your feedback. As we look towards our future renovations, feedback like this will be pivotal in ensuring we provide all our guests with a positive experience. We view these surveys as opportunities for growth & development, and while we are sorry to hear you did not enjoy your experience, we hope to have the opportunity to welcome you back again and leave you with a more positive lasting experience. Thank you again,
Hi Marcy Lynn,Thank you for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I know they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back soon! All the best,
Good day Kellee, Thank you so much for taking the time to provide us with your feedback! I am excited to share your experience with my team!We hope to welcome you back again soon!All the best,
The staff was extremely helpful and kind. Our room was clean and in walking distance to most of the restaurants and amenities we needed. The only irritant would be the $40 parking fee which seems a little silly when you are paying upwards of $300 for a one night stay. Otherwise great hotel.
jessica
Stayed 1 night in Feb 2024
Response from Steve on Mar 11, 2024
Good day Jessica, Thank you so much for taking the time to provide us with your feedback! With regards to the parking, unfortunately our lot is independently owned and operated, however we believe we are competitively priced for Toronto.We hope to have the opportunity to welcome you back again soon!All the best,
Good day Annelle,Thank you so much for taking the time to provide us with your feedback! We look forward to welcoming you back again soon!All the best,
Room was comfortable and quiet. Beds were comfortable with good pillows. Free water was provided, which was a nice touch. I would definitely stay here again.
Robert
Stayed 5 nights in Feb 2024
Response from Steve on Mar 11, 2024
Good day Robert, Thank you so much for taking the time to provide us with your feedback! We look forward to welcoming you back again soon!All the best,
10/10 Excellent
Melanie
Travelled with family and small children
Mar 10, 2024
Gwen checked us in and he provided such excellent service!
Melanie
Stayed 1 night in Mar 2024
Response from Steve on Mar 11, 2024
Good day Melanie,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
6/10 Okay
Evan
Mar 9, 2024
Evan
Response from Steve on Mar 11, 2024
Good day Evan, Thank you so much for taking the time to provide us with your feedback! We hope to have the opportunity to welcome you back again soon!All the best,
Hi Paul, Thank you so much for taking the time to provide us with your feedback! We are glad to hear that you enjoyed your experience with us! We look forward to welcoming you back again soon!All the best,
Parking is $40 a night even though you payed and expensive hotel, but everything else was great
Danielly Fabelo
Stayed 4 nights in Feb 2024
Response from Steve on Mar 5, 2024
Good day Danielly, Thank you for taking the time to provide us with your feedback. The parking garage is unfortunately independently owned and operated by a third party. Outside of that we are glad to hear you enjoyed your experience with us and we look forward to the opportunity of welcoming you back again soon!All the best,
Good day Irene, Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you experience with us! We look forward to welcoming you back again soon!All the best,
Good day Betty,Thank you so much for taking the time to provide us with your feedback. I am excited to share your survey with my team, as I am positive they will be delighted to hear you experience with us! We look forward to welcoming you back again soon!All the best,
10/10 Excellent
Umawattie
Feb 27, 2024
Umawattie
Stayed 2 nights in Feb 2024
Response from Steve on Mar 21, 2024
Good day Umawattie,Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we are looking forward to our next opportunity to host you! All the best,
Good day Victoria,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
8/10 Good
Sonia
Feb 26, 2024
Sonia
Stayed 1 night in Feb 2024
Response from Steve on Mar 21, 2024
Good day Sonia, Thank you so much for taking the time to provide us with your feedback! We looking forward to hosting you again soon! All the best,
Good day Megan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
Was a great stay in the heart of downtown Toronto. Highly recommend.
Logan
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Logan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
6/10 Okay
Rekha
Travelled with family and small children, Business traveller
The staff was amazing. Room wasn’t what was expected online.
Rekha
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Rekha, Thank you so much for taking the time to provide us with your feedback! We hope to have the opportunity of welcoming you back again soon!All the best,
We would stay there again providing the price point is not too high. We look for the best deal. Toronto is not cheap.
Allan
Stayed 2 nights in Feb 2024
Response from Steve on Feb 26, 2024
Good day Allan,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
Good day Steven,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
6/10 Okay
Gary
Feb 23, 2024
Place very old and rooms outdated
Gary
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Gary,Thank you so much for taking the time to provide us with your feedback! We do understand that even though the hotel has been well maintained, there is a need for further renovation. We look forward to delivering more news on that front in the coming year. We hope to have the opportunity to welcome you back again soon!All the best,
My first trip to Toronto. The Hyatt was beautiful. Centrally located and walking distance from Billy Bishop Airport as well as many of the fun things to do in downtown Toronto. The property was beautiful. The rooms are spacious. The gym was nicely appointed and had everything one would want or need when working out while traveling. I ate at the restaurant twice and enjoyed both of my meals very much. The staff at the Hyatt were very attentive and helpful.
Noah
Stayed 1 night in Feb 2024
Response from Steve on Feb 26, 2024
Good day Noah,Thank you so much for taking the time to provide us with your feedback! I am excited to share your review with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon!All the best,
Everything was communicated in a very clearly and timely manner.
Dallas
Stayed 1 night in Feb 2024
Response from Steve on Feb 20, 2024
Good day Dallas,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,
10/10 Excellent
neil
Feb 19, 2024
neil
Stayed 1 night in Feb 2024
Response from Steve on Mar 21, 2024
Good day Neil, Thank you so much for taking the time to provide us with your feedback! We are delighted to hear you enjoyed your experience with us and we are looking forward to our next opportunity to host you! All the best,
Good day Tyler,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,
Great location, close to nearby theatres and many dining options.
Andrew
Stayed 2 nights in Feb 2024
Response from Steve on Feb 20, 2024
Good day Andrew,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,
Good day Rachaelle,Thank you so much for taking the time to provide us with your feedback! I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back soon!All the best,
Good day Theresa,Thank you so much for taking the time to provide us with your feedback! We look forward to the opportunity of welcoming you back soon!All the best,
Good day Francis, Thank you so much for taking the time to provide us with your feedback!I am excited to share your survey with my team, as I am positive they will be delighted to hear you enjoyed your experience with us! We look forward to the opportunity of welcoming you back again soon.All the best,
8/10 Good
Shekeria
Feb 13, 2024
Liked: Property conditions & facilities
Shekeria
Stayed 5 nights in Feb 2024
Response from Steve on Feb 14, 2024
Good day Shekeria,Thank you so much for taking the time to provide us with your feedback!We look forward to the opportunity of welcoming you back again soon.All the best,
6/10 Okay
Cavid
Feb 11, 2024
Liked: Cleanliness, amenities
Hot water works poorly on upper floor.
Cavid
Stayed 2 nights in Feb 2024
Response from Deep on Feb 12, 2024
Dear CavidThank you for taking the time to share your valuable feedback. Your feedback is a gift and allow us to emphasize and take the opportunity to excel with guest expectations and ensure we provide exceptional customer service to our guests.
8/10 Good
Sabrina
Feb 9, 2024
Liked: Property conditions & facilities
Sabrina
Stayed 5 nights in Jan 2024
Response from Deep on Feb 12, 2024
Dear Sabrina Thank you for taking the time to share your valuable feedback. We are glad that you had a memorable stay with us and we look forward to have you as our guest again.