Disappointed in Hotel Staff
Went to check in to my room and the hotel staff gave my room to someone else with the same last name. He failed to look at the first name, so mistakenly gave my room away but first tried to say I did not have a reservation...not my mistake!! So he finally finds his mistake and apologizes, I then ask if I will have the exact room I requested (king size bed) he assures me I will. We walk in our room, its nice, then notice the bed is a queen size bed. Mind you, my significant other is 6'4 250lbs. We're tired from our travels, been awake since 4am so we just stay in our room in fear, there isn't another room. Hope the people that got my room with a king size bed enjoyed it.
The next day when we go up to the desk to check out, we tell the hotel staff when she asked how our stay was about what happened. She apologizes and says she'll remove our room amenities (2, $1.50 water bottles) oh, she shouldn't have, gimme a break!!