Ratings based on 2,916 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveller from Toronto

Nice location and facilities

Posted 20-Sep-2017
Pros: Location
Location: Parliament Hill, Rideau canal, War memorial, Rideau Center Mall, Shaw Conference Center
Great location, short walk to major attractions. Rooms are nice, clean, friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from CANADA

COMFORTABLE SAFE AND PLEASANT HOTEL IN DOWNTOWN

Posted 18-Sep-2017
Pros: NEWLY RENOVATED,CLOSE TO ALL IMPORTANT SITES
Cons: PLEASE RENOVATE THE SWIMMING POOL AS WELL
Location: DOWNTOWN CLOSE TO ALL IMPORTANT SITES IN OTTAWA
RECEPTION STAFF WAS VERY GOOD. CLOSE TO SHAW CENTRE,BYWARD MARKET,PARLIAMENT HILL,RIDEAU CANAL,RIDEAU MALL
4 out of 5
Recommended
for Everyone
by A verified traveller

wonderful staff

Posted 17-Sep-2017
Pros: reasonable price for location
Location: walking distance to parliament, Byward market and canal.
very helpful and accommodating staff - we stored our bikes at the hotel. The front desk staff also made suggestions of where to go and what to see on our bikes. Very friendly. Excellent breakfast and lovely restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto ontario

Posted 10-Sep-2017
Only negative comment is hotel does not enough staff at the front desk. Long line up most of the time.
4 out of 5
Recommended
for Everyone
by A verified traveller from Nova scotia

Nice Hotel

Posted 9-Sep-2017
Nice hotel. I like its location. It is in easy walking distance to shops, restaurants, and places of interest.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location but basic

Posted 8-Sep-2017
Pros: The location
Cons: Provide glasses not plastic Provide a coffee maker that does not make so much noise( sounds like a machine gun) an which makes regular coffee not !
Location: Great location
Perfectly located within walking distance of Byward Market, parliament buildings. But for the price you get very little. The plastic cups sum it up. The bathroom is poorly designed : not even a place to put your soap on in a stand up shower stall which leaks when using through the door Bed was comfortable but pillows terrible and well below any hotel standard we have ever experienced before.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Amazing Stay

Posted 7-Sep-2017
Had an amazing stay at the Ottawa Novatel, the staff was very friendly and extremely helpful; even when the front desk was busy they had some stand out front to help with general questions. Location was great!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect spot for visiting the Sites of Ottawa!

Posted 5-Sep-2017
Cons: I didn't know that there was a coffee shop in the next hotel. I would love to be able to get a coffee from the bar area or somewhere in the hotel.
Our visit to Ottawa was fantastic and the hotel was in the most perfect spot to see the Parliament Buildings, the market, shopping and much more. The room was clean, smelled wonderful and the beds were comfortable. I would definitely book this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel! Great location!

Posted 4-Sep-2017
We arrived early, thought we would try & check in early. No issues checking in, staff was excellent, took less than 10 mins. Very pleased with everything! Great location to downtown!!
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

great central location near Byward Market

Posted 3-Sep-2017
Pros: Comfort, location
Location: Byward Market is close by as is the parliament building
Enjoyable stay - very comfortable rooms and helpful staff. Also very good meal at the Albion Rooms restaurant in the hotel