2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Best Western Ville-Marie Montreal Hotel & Suites

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 1013 reviews" "
Rating 8 - Good. 353 out of 1013 reviews" "
Rating 6 - Okay. 96 out of 1013 reviews" "
Rating 4 - Poor. 33 out of 1013 reviews" "
Rating 2 - Terrible. 26 out of 1013 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Danny at the front desk was very helpful!! Restaurant was closed Monday. Both early evenings we tried to get a glass of wine they weren’t open. No real breakfast served, just pastries and coffee. 3 stars at best
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Mar 2024

10/10 Excellent

Josette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I greatly enjoyed my stay. The staff was exceptionally friendly and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Beds were comfortable. Staff was friendly. I’m rating it as 4 stars because hotel was listed as having valet parking, but was unable to find where to go to use the service. Ended up finding parking down the street thankfully.
Stayed 1 night in Mar 2024

10/10 Excellent

Jitendrakumar

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect for our needs
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

We arrived with a coach load of youth athletes. The front desk were extremely helpful and coordinated check-in flawlessly. Many places close by to eat with lots of variety and price points. Check out involved several groups leaving at different times which involved luggage storage and transfer to the coach. All handled smoothly. Would definitely recommend for group travel.
Stayed 2 nights in Mar 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to St Catherine St and VIA Rail station. However, there are fewer stores since pre-pandemic.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alexis

Travelled with partner
Liked: Property conditions & facilities
i like it
Stayed 1 night in Mar 2024

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
The staff were extremely friendly and very helpful. The phone in our room did not work and the plug for the bath tub did not work.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All's good
Stayed 1 night in Feb 2024

10/10 Excellent

Varchas

good
Stayed 1 night in Feb 2024

10/10 Excellent

Tammy

Stayed 3 nights in Feb 2024

8/10 Good

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was the heat in the building. It being a mild weekend in February, the heat was still on in the hotel so rooms were very hot. Some difficulty gettin windows open.
Stayed 3 nights in Feb 2024

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 min walk from downtown, nightlife scene
Stayed 1 night in Dec 2023

10/10 Excellent

Irene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating and location is very convenient to everywhere we wanted to go.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Mississauga

I think it was fine considering the time of year. 1 set of the main entrance doors did not work, and salt all over but again, time of year
Stayed 1 night in Feb 2024

8/10 Good

Mohamed

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location. Close to downtown core. Very close to mont royal and metro as well.
Stayed 2 nights in Feb 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous place to stay, Peter at the front desk is exceptional. His co-partner Sam is also excellent. They make your stay so much more comfortable without a doubt best place to stay in Montreal.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joelle

Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and convenient location.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kouadio Ange Cyrill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Jan 2024

10/10 Excellent

camillt, milton

Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, clean and coffee shop was great
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place. staff was super polite. as an ex montrealer , the hospitality made me proud. these folks know customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Terrific proximity and walkable to anywhere downtown. Nice staff. Great cafe attached.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, right downtown!
Stayed 1 night in Jan 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty nice hotel Conveniently located a block away from the metro. Clean rooms with very nice staff. Parking was quite expensive and there was no free breakfast or coffee in the lobby, which was a downside.
Stayed 2 nights in Jan 2024

10/10 Excellent

Blake

Stayed 1 night in Jan 2024

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
May be newer towels
Stayed 3 nights in Jan 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Harinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoy my night the bed was so comfy with all the pillow
Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Business traveller
Liked: Staff & service
Nice
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff, it was clean good restaurants but parking wasn't easy
Stayed 3 nights in Jan 2024

10/10 Excellent

Erika

Stayed 2 nights in Jan 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and century located staff at the front desk. His name is Peter. Unbelievable customer service, polite, professional, reliable you could not ask for more very nice place to stay recommend to all.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rick

Stayed 2 nights in Jan 2024

8/10 Good

Oshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Martin

Stayed 1 night in Jan 2024

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Helpful staff
Stayed 1 night in Jan 2024

10/10 Excellent

maxime

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, perfect location.
Stayed 4 nights in Dec 2023

6/10 Okay

Tanisha

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service
The best part about this hotel is the gentleman who was at reception in the evenings on the 26 & 27 of December. He was so nice and so welcoming and helpful. He really made our trip to Montreal because we didn’t find anyone else was too friendly. He’s a true asset to the hotel. That aside, the hotel needs a bit of work. Our room had an overwhelming smell of what we called “old lady perfume” but then the next day there was a terrible smell out in the hallway that we could smell from the inside of our room so perhaps it is an ongoing issue. The elevator that’s big enough to fit the luggage trolley broke down, and the thermostat in the room just didn’t seem to work so it was just a lot of little things that added up. The valet can take a while but the property is safe and the beds are comfortable. I don’t think I’d return to Montreal but if I did I’d probably consider a different hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities