Ratings based on 1,119 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa

Perfect Location!!

Posted 17-Aug-2017
Pros: location, staff, cleanliness
Cons: I could not figure out the coffee maker...while that seem small it meant I had to get dressed and go get coffee
Location: shopping, restaurants, entertainment nightlife
We were going to an event at the Bell Centre...this is a perfect location..staff are wonderful, rooms are small but well designed, clean and very comfortable. Close to shopping, restaurants and entertainment....Valet option is wonderful! I would definitely stay at this hotel again and would highly recommend it.
Comment from Hotel Management
19-Aug-2017 by Marc Pichot, Hotel Management
Dear Diane, Thank you for taking the time to share your comments concerning your stay at the Sofitel Montreal. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. We are looking forward to welcoming you back to Sofitel Montreal. Marc Pichot, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from chappaqua, New York

Great hotel.

Posted 17-Aug-2017
Staff was very courteous and helpful with where to site see. Restaurant had amazing choices and delicious food. Would stay here again.
Comment from Hotel Management
19-Aug-2017 by Marc Pichot, Hotel Management
Dear Rose, We appreciate the time you took to post your recent comments from your stay at our hotel. Thank you for the kind words and compliments of our staff. We hope to see you in the near future. Marc Pichot, General Manager
5 out of 5
Recommended
for Couples
by A verified traveller

5 Star all the way

Posted 31-Jul-2017
Pros: EVERYTHING
Cons: NOTHING!!
Sofitel Golden Mile was one of the nicest hotels I have ever stayed in, from the Bellhop, to the maids, room service staff, front desk clerks, hotel operator, and of course the Concierge Joel, the cleanliness of the hotel was second to none, the comfort, politeness, customer satisfaction and every request was granted with an absolute smile....SPECTACULAR is what comes to mind, we will definitely be returning to this absolutely amazing place... Thank you!!!!
Comment from Hotel Management
31-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home during your visit to Montreal! We love to hear that you enjoyed the property and were well taken care of by our staff! On behalf of all of Sofitel Montreal Golden Mile, thank you for taking the time to review your experience and we will all look forward to having you back again soon! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from dallas tx

Blissful

Posted 29-Jul-2017
Loved the hotel. The staff was kind. The room was clean and the beds soft and comfortable
Comment from Hotel Management
31-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home for all your visits in Montreal and for sharing additional details concerning your our services as well as your experience. It's with feedback like yours that we can improve our quality of service and I will make sure to share with my teams. We are looking forward to welcoming you again in the future and thank you for your loyalty. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Windsor, Ontario

Posted 25-Jul-2017
The staff was very friendly and bilingual - which was a bonus for us. The room was small, but extremely clean. The concierge was very helpful as we were planning the best way to walk to Old Montreal!
Comment from Hotel Management
31-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home for your recent visit to Montreal. We love to hear that you enjoyed the property and were well taken care of by our staff. On behalf of the Sofitel Montreal Golden Mile team, thank you for taking the time to review your experience and we will all look forward to having you back again soon. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect hotel experience in Montreal

Posted 16-Jul-2017
We had to overnight in Montreal for a celebration of my beautiful loved one's 60th birthday. We were arriving from New Brunswick and needed a conveniently located, comfortable place for the night and this hotel was the right place. Very friendly and helpful staff helped us with our car, numerous pieces of luggage, bags and all. After navigating Montreal's streets full of orange cones and construction work, this was most welcome. The staff at the reception desk was very helpful. We did not use the restaurant or other services. This was a most pleasant stay. Expensive, but worth every penny.
Comment from Hotel Management
18-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, It is great to hear that you enjoyed such a special time with us and we have passed on your feedback to our team. Thank you for taking the time to write about your stay, we hope to see you again soon. Wishing you a Happy Anniversary again!! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location to everything. Friendly staff.

Posted 16-Jul-2017
Quaint outside hotel restaurant. Hotel staff I every position are happy to be their and accommodating to all.
Comment from Hotel Management
18-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home during your last visit to Montreal! We love to hear that you and your kids enjoyed the property and were well taken care of by our staff! On behalf of all of Sofitel Montreal Golden Mile, thank you for taking the time to review your experience and we will all look forward to having you back again soon! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Great centrally located hotel

Posted 16-Jul-2017
Five stars all the way. Excellent caring staff. Well kept hotel in all respects. Walking distance to many things in central Montreal
Comment from Hotel Management
18-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for reviewing your experience! We are happy to hear that you enjoyed your stay with us and were well taken care of by our ambassadors! We will look forward to welcoming you again! Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Luxury Hotel close to it all

Posted 11-Jul-2017
Lovely, beautiful and clean hotel close to Mount Royal AND nightlife/restaurants/shopping AND art galleries. Not too bad of a walk to old Montreal either, only time we had to take an uber was to get to Schwartzs!
Comment from Hotel Management
18-Jul-2017 by Marc Pichot, General Manager, Hotel Management
Bonjour, Thank you for choosing us as your home away from home and for sharing additional details concerning your our services as well as your experience at Sofitel Montreal. It's with feedback like yours that we can improve our quality of service and I will make sure to share with my teams. Sincerely, Marc Pichot General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Jun-2017
Pros: The concierge was incredibly helpful and offered great suggestions about where to eat and what to see.
Cons: the room was awfully small
Overall, a great experience! The hotel staff treated us like royalty, even when we left...they provided us with water bottles and cleaned off our windshield. Would definitely stay here again
Comment from Hotel Management
6-Jul-2017 by Marc Pichot, Hotel Management
Bonjour Anonymus, Thank you for taking the time to share your comments concerning your stay at the Sofitel Montreal. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provides a memorable experience to our valued guests. Please rest assured that I have shared your feedback with the concierge departments. We apologise that you did not like the size of the room. Please next time contact directly the hotel and we will upgrade you to a deluxe room. Once again thank you for your feedback and I very look forward to welcoming you very soon. Best regards