Ratings based on 374 Verified Reviews

4.5 out of 5
85% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
1 out of 5
by A verified traveller

Posted 19-Aug-2019
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Good Morning Anonymous, Thank you for taking the time to review your experience with us. In order to mitigate the concerns or issues that warranted a 1 out of 5 rating, more information is required. Unfortunately I am unable to look into what happened based on the stay details provided here. If you could please contact us at your convenience to share exactly what went wrong, it would be greatly appreciated. I look forward to hearing from you. Regards, Graham Leggett Sales Manager UNION BANK INN
5 out of 5
by A verified traveller

Posted 18-Aug-2019
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to rate your experience with us - we appreciate the perfect score! Our entire team looks forward to welcoming you again soon! Warm Regards, Graham Leggett Sales Manager UNION BANK INN
5 out of 5
by A verified traveller

Posted 16-Aug-2019
Union Bank Inn was very unique in its size and quality of rooms...we liked the fact that it was smaller than the usual chain hotels...centrally located and the rooms unique in their different themes. We thoroughly the personal touches such as the wine and cheese in your room and the complimentary breakfast ...
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to share your experience with us! We appreciate the perfect rating and kind words. Our entire team looks forward to welcoming you again soon! Warm Regards, Graham Leggett Sales Manager UNION BANK INN
4 out of 5
by A verified traveller

Posted 8-Aug-2019
We were in the heritage wing. Loved the ambiance of the hotel. Hated the street noise. Would love if they provided ear plugs in the room, or if the curtains could cover the window to buffer some of the street noise. Other than that, the location and the hotel itself were great.
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to share your feedback. I am truly sorry that the tranquility of your guestroom was disturbed by noise from the street below. We do our absolute best to mitigate noise concerns to our guests but sometimes this can be difficult, especially when there are special events taking place nearby. I will be happy to add a note to your profile to ensure you enjoy a guestroom that is away from the front of the building for all future stays. We do have some rooms in our Heritage Wing as well as the entire Contemporary Wing that face the much quieter park next door to the hotel. I am confident that you will enjoy one of these rooms much more. Thank you again for sharing your feedback. We look forward to welcoming you back again soon. Warm Regards, Graham Leggett Sales Manager UNION BANK INN
5 out of 5
by A verified traveller

Posted 2-Aug-2019
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to rate your experience with us. We appreciate the perfect score! Our entire team looks forward to welcoming you again whenever your travels bring you back to the Edmonton area. Warm Regards, Graham Leggett Sales Manager UNION BANK INN
4 out of 5
by A verified traveller from Calgary

Posted 31-Jul-2019
The hotel is very nicely decorated (hallways, room, dining room). Wine, cheese, and crackers are brought to your room between 4 and 5, which is a nice touch. The tub was one of the comfiest I've ever been in, although the bathroom was on the small size. There was no counter space at all. I usually fight with getting the temperature just right in a hotel room, but had no problems at this hotel. I often find hotel pillows to be too big, but these were almost just right. Unfortunately, there was a lot of traffic on the street out front, including what sounded like street racing. The breakfast served in the dining room in the morning was good. However, I did not enjoy either dinner that I ordered through room service at all.
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Anonymous, Thank you for taking the time to share your feedback. While it appears that your stay was mostly positive, I do apologize for the shortcomings you did experience. We do our absolute best to mitigate any noise concerns from bustling Jasper Avenue. Our location within the centre of downtown Edmonton offers the utmost convenience, but can create some challenges with noise, especially on busy weekends. For future stays, I would recommend a Contemporary Wing Guestroom which would be located towards the back of the property. These rooms face away from Jasper Avenue and may offer the tranquility you were expecting. I would like to look into what happened with your dinner experience but will require more information. If you could please reach out with further details (date, time, what was ordered), I will be happy to look into this with our Executive Chef. Thank you again for your feedback and candor. I look forward to hearing back from you. Warm Regards, Graham Leggett Sales Manager UNION BANK INN
4 out of 5
by A verified traveller

Posted 30-Jul-2019
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to rate your experience with us. If there is anything we could have done better in order to earn a perfect rating, please do not hesitate to reach out to us. Our entire team looks forward to welcoming you again whenever your travels bring you back to the Edmonton area. Warm Regards, Graham Leggett Sales Manager UNION BANK INN
5 out of 5
by A verified traveller

Posted 28-Jul-2019
Unique heritage building. Very clean. Wonderful complimentary wine & cheese in the evening, and breakfast in the morning.
Comment from Hotel Management
20-Aug-2019 by Graham Leggett, Sales Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback. We sincerely appreciate the perfect rating. Our entire team looks forward to welcoming you again whenever your travels bring you back to the Edmonton area. Warm Regards, Graham Leggett Sales Manager UNION BANK INN
5 out of 5
by A verified traveller

Posted 26-Jul-2019
My wife and I were here for our wedding night, and all the staff were exceptionally kind. I had called ahead about checking in early as we would be coming to the hotel close to 2am and they made it work. I wish I remembered their name, but Lois and a gentlemen were the ones who I spoke with. When we got up to our room we had complimentary cheese, grapes, crackers, and wine, plus a thing of chocolate covered cherries. The next morning our complementary breakfast was fantastic. My wife and I have said we may want to come back here for anniversaries because it's just that fantastic.
Comment from Hotel Management
26-Jul-2019 by Graham Leggett, Sales Manager, Hotel Management
Hi Kovahleds, Thank you for taking the time to share this feedback with us. I am very pleased to hear that our team provided such memorable service and will be sure to share your kind words with them. We most certainly appreciate your business and are honored that you made us such an important part of your wedding day. On behalf of the entire Union Bank Inn team, we thank you, and wish you all the best as your enter this new and exciting chapter in your lives! Hopefully we will see you again to celebrate One Year! Warmest Regards, Graham Leggett Sales Manager UNION BANK INN
4 out of 5
by A verified traveller

Posted 24-Jul-2019
It’s very convenient and so easy to find People who help me was so nice and they are really helpful I’m looking forward to stay here again
Comment from Hotel Management
24-Jul-2019 by Graham Leggett, Sales Manager, Hotel Management
Thank you for taking the time to share feedback on your recent experience with us. It is great to see that our associates provided such a memorable experience. If there was anything in particular that we could have done better in order to achieve a perfect rating next time, please do not hesitate to reach out. We look forward to welcoming you again whenever your travels bring you back to the Edmonton area.