Great staff, I had an accident in Dubai broke my shoulder, on returning to the hotel in great pain they went above and beyond to make the remaining stay as comfortable as possible. the staff are more helpful than i can even put into words. Franklin in the lounge very helpful throughout my stay, Dan the F&B manager is exceptional knows all your needs.
down side in gin gin bar/cigar bar far to many ladies of easy virtue, which you don't expect in 5* hotel,the barmen in those bars are almost acting as pimps, that is very disappointing for a fairmont hotel
Very nice hotel. The staff is always trying to make your stay more comfortable. It's right in the mall, so we went there everyday. It's more like an adult environment, but the few kids that were there were not running around or screaming out of their lungs like in the resort hotels. Very peaceful and elegant. Loved it.
I, my wife, and my daughter truly enjoyed the fountain / burj view suite. Room is large and clean, food is delicious, and the hotel is at strategically located within short walking distance to dubai mall and Bahar souk. Also located on very nice street with plenty of dining options. Finally, i enjoyed listening to live music while watching the dancing fountain from my suite balcony every night.
Covering 2-square km, Downtown Dubai is set between Sheikh Zayed Road and Business Bay with Burj Khalifa, the world's tallest building, as its centerpiece. Dubai Fountain, the world's largest fountain, performs intricately choreographed shows complete with light and music. Nearby, the Dubai Mall offers an expansive aquarium, ice rink, and shopping.