Ratings based on 504 Verified Reviews

3.7 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from California

Large rooms/no wifi in them

Posted 19-Aug-2017
You have access to wifi only in the lobby and outside however i managed to connect to the wifi aince my room was near the lobby entrance. If you need wifi do not stay at this hotel. The room is confortable there is a 12peso bus that takes you to the hotel zone that runs 24hrs its safe and cheap. There is a shopping center a few blocks uo the street as well as a OXXO(mexican 7/11) for anything you need ice, water, snaks etc... overall nice hotel but wifi ia the deal breaker. And i recommend buying tours in the U.S. or native country not while in Mexico its more wxpensive. Mostly everywhere they take and prefer payment in USD even OXXO.. I strongly recommend uber if you dont want a taxi or take the bus my rides typically were 45 peso or 2.5p$ usd...
Comment from Hotel Management
23-Aug-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
4 out of 5
Recommended
for Everyone
by A verified traveller from C.

Nice and comfy Hotel in the downtown of Cancun.

Posted 27-Jun-2017
Their continental breakfast is composed of bread and beverages if you want to complete meal you need to purchase it at a decent price. The Internet only works in certain places of the hotel but not in the room...just an fyi.
Comment from Hotel Management
29-Jun-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Good location

Posted 27-May-2017
Good location. Near to some touristics areas. Easy to get a taxi or a bus
Comment from Hotel Management
30-May-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
2 out of 5
by A verified traveller from Gary, IN

Ok hotel close to bus stop

Posted 3-May-2017
Pros: That it was close to bus stop. Hotel staff was great all of them.
Cons: They need new towels, new pillows, Ice machine or refrigerators in room. Better internet service. Need internet service in all rooms not just in lobby
Location: This is a good location if you like to take the ferry over to Isla Mujeres where we like to go to Playa Norte.
We have stayed at this hotel several times in the past. I think that maybe it is under new management as I saw several differences from before. Looks like they don't keep it up as in the past. For starters they don't put hand towels or bath rugs in the bathroom. They have a sign that reads for your safety please use bath rug how can we if they don't leave one. Also they never leave you an extra roll of toilet paper so if you don't watch you might not have any at night. The pillows are little to be desired all lumpy. This hotel doesn't have a refrigerator in the room or an ice machine. Although this isn't anything new it would be nice to have. Our room key had to be reactivated several times which was also an inconvenience. The Air conditioner leaked if we put it high enough to cool the room. No internet service for 2 days when we got there and then no service in our room only slow internet service in the lobby. Our television would only play on very high volume. We could not adjust the volume. They tried to fix it but certain channels would not adjust.
Comment from Hotel Management
17-May-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveller from l

Posted 3-May-2017 on CheapTickets
Nice time great staff would definitely stay again nice room very clean great view overall just a very nice hotel
Comment from Hotel Management
17-May-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by sylvia

Great place to sleep!

Posted 27-Apr-2017 on Hotels
loved the staff, Food extremely terrible, very clean, Terrible Internet. I would return however. Loved everyone there!
Comment from Hotel Management
17-May-2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveller

great downtown hotel

Posted 24-Apr-2017 on Orbitz
price was cheap. staff, room, and location was great. comfortable beds, nice shower, nice pool
Comment from Hotel Management
18-May-2017 by Alberto, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by Timothy

Posted 30-Mar-2017 on Hotels
Comment from Hotel Management
17-May-2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
by yetunde

BEAUTIFUL HOTEL

Posted 28-Mar-2017 on Hotels
ABSOLUTELY LOVE IT!!
Comment from Hotel Management
18-May-2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
4 out of 5
by Jack

Posted 26-Mar-2017 on Hotels
Comment from Hotel Management
18-May-2017
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.