Ratings based on 272 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.9 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller from San Francisco

Posted 13-Jun-2019
Absolutely lovely hotel! Excellent breakfast, beautiful rooms, but our favorite feature was the butlers! They were charming, helpful and always cheerful. They drove us around town to all of the places we wanted to go, and picked us up again quite quickly as soon as we called. The other members of the staff were also really great. Also loved the hotel’s location.
Comment from Hotel Management
17-Jun-2019 by Jen Noble , Hotel Management
Thank you for your wonderful feedback on your stay with us at The Mansion on Delaware Avenue. We are delighted you were able to experience The Mansion and our acclaimed Butler Service during your stay. We hope you will return to us in the future when you are visiting the area again.
5 out of 5
by A verified traveller from Glastonbury

Posted 27-May-2019
Nice quaint property with old fashioned charm. Doesn’t have restaurants in the property, but many good places in walking distance. Full service bell boy to carry your luggage to your room and proud to give you a tour of the property. Lots of nice touches all around.
Comment from Hotel Management
28-May-2019 by Jevon H. FDM, Hotel Management
Thanks for your review, we appreciate your feedback. I'm glad to see you enjoyed the Mansion's ambiance and Butler service.
5 out of 5
by A verified traveller

Posted 9-May-2019
Comment from Hotel Management
9-May-2019 by Jen Noble, Hotel Management
Thank you for your review of The Mansion on Delaware Avenue. We are delighted your experience with us was positive. We believe our Butlers create unique and special experiences for all of our guests from arrival to our Range Rover Service, breakfast and everything in between. We hope to see you again when your travels bring you back to the Buffalo area.
4 out of 5
by A verified traveller

Posted 29-Apr-2019
It was super accommodating but walls are thin. Would stay here again
Comment from Hotel Management
29-Apr-2019 by Jevon H. FDM, Hotel Management
Thank you for your review, we appreciate your feedback.
5 out of 5
by A verified traveller

Posted 15-Apr-2019
I found it disconcerting that there were no towel racks for the wet towels and the hook on the back of the door appeared to be to small to hang a towel.
Comment from Hotel Management
16-Apr-2019 by Jevon H. FDM, Hotel Management
Thank you for your review, we appreciate your feedback. The door in the bathroom will support a towel or robe, but you are not the first guest to mention this. We are currently remodeling our guest rooms and towel racks will be included!
5 out of 5
by A verified traveller

Posted 8-Apr-2019
Comment from Hotel Management
8-Apr-2019 by Jevon H. FDM, Hotel Management
Thank you for your review. We appreciate your feedback and I'm glad to see you enjoyed your stay!
1 out of 5
by A verified traveller

Posted 2-Apr-2019
Comment from Hotel Management
30-Apr-2019 by Jevon H. FDM, Hotel Management
I'm sorry to see that your stay at the Mansion was less than satisfactory. If you'd be willing to expound on what you were dissatisfied with, I will certainly address it.
4 out of 5
by A verified traveller

Posted 2-Apr-2019
Comment from Hotel Management
2-Apr-2019 by Jevon FDM, Hotel Management
Thanks for your review. We appreciate your feedback as we continually strive to improve our guest's experience here at the Mansion!
5 out of 5
by A verified traveller

Posted 26-Mar-2019
Comment from Hotel Management
2-Apr-2019 by Jevon H. FDM, Hotel Management
Thanks for your review. We appreciate your feedback as we continually strive to improve our guest's experience here at the Mansion!
5 out of 5
by A verified traveller from Buffalo, Ny

Posted 22-Mar-2019
The okd look made the property so peaceful and relaxing
Comment from Hotel Management
26-Mar-2019 by Jen Noble-Rebmann, Hotel Management
Thank you for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again soon!