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Reviews of Chateau Inn and Suites

2 out of 5
Chateau Inn and Suites
9565 Firestone Blvd, Downey, CA

Reviews

5.0
Rating 10 - Excellent. 57 out of 376 reviews" "
Rating 8 - Good. 47 out of 376 reviews" "
Rating 6 - Okay. 57 out of 376 reviews" "
Rating 4 - Poor. 48 out of 376 reviews" "
Rating 2 - Terrible. 167 out of 376 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are very nice and reasonable
Stayed 1 night in Jan 2024

8/10 Good

Jessie

Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Alberto

Stayed 1 night in Jan 2024

4/10 Poor

Nick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Jan 2024

8/10 Good

Saul

Stayed 1 night in Dec 2023

10/10 Excellent

Geovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Flexible time check in and out
Stayed 1 night in Dec 2023

10/10 Excellent

Jaysingh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Propert needs TLC parking lot is filled with homeless people car
Stayed 1 night in Nov 2023

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally just walked in n out, as the room was literally dirty undone bed roaches all over and the bathroom my god …I cannot believe this place

10/10 Excellent

Andro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like home away from home..
Stayed 1 night in Nov 2023

8/10 Good

Andro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sara

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Kind staff
Stayed 1 night in Nov 2023

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated and front desk said we couldn’t have the room we booked because it had bed bugs.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lenden

Liked: Cleanliness, staff & service, amenities
Alright for a last minute stay
Stayed 1 night in Oct 2023

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
Just horrible
Stayed 1 night in Oct 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Ivett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

elena

Disliked: Cleanliness, staff & service, property conditions & facilities
Property had vehicles that had windows broken. Unsafe for a female by herself!

6/10 Okay

Jose, Bothell

Travelled with family and small children
Liked: Staff & service, amenities
pool was closed because filter fail. Looks like some people live at premises because have a lot stuff on it
Stayed 3 nights in Aug 2023

2/10 Terrible

Patricia

Travelled with family, Business traveller
Disliked: Amenities
Un lugar que no debería tent Rentarse pésimo condición con un olor orrible a mariguana y con mucha inseguridad
Stayed 5 nights in Aug 2023

2/10 Terrible

janina

Travelled with family
Disliked: Cleanliness
Very duty
Stayed 2 nights in Aug 2023

2/10 Terrible

Rodolfo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Room and bathroom had roaches, theres no microwave and no phone in room, no ice in hotel, pool was dirty.
Stayed 1 night in Jul 2023

2/10 Terrible

Laura

Stayed 1 night in Jul 2023

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Gary David

Disliked: Cleanliness, staff & service, property conditions & facilities
I got there late and Checked in thru a Night Window. Behind the Hotel where guests are to park, one of the closer empty spots appeared to have someones belongings dumped in the spot... Clothing, a trophy and other misc. items. Inside the Room. There was no Toilet Paper, and no means to hang or mount the Toilet paper even if there was TP. The inside of the Door Handle was held together/to the door with Blue Painters Tape. Real Secure. The A/C worked but not sure it was cold?? and the Vent was busted revealing a very dirty A/C Unit inside. After my Shower the next morning noticed a huge water spot/stain on the Ceiling inside the Shower (No Doubt from the Unit Upstairs)...Towels were stained... And then I noticed a Bug of some sort crawling across the Pillowcase of the bed I slept in. Checking out....Could not find anyone. I just left my Key at the Night window, which had a Phone Book covering the inside of the Hole. I survived my stay, and although I've stayed in some pretty nasty Hotels over the years. This one was the worst. I was pretty angry when I left.
Stayed 1 night in Jun 2023

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Room Could have been much CLEANER! OWNER NEEDS TO REQUEST BUG EXTERMINATION SERIOUSLY
Stayed 1 night in Jun 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked nothing about the property. Here is an incomplete enumeration of what was wrong with it: 1. Cockroaches everywhere, 2. Full large black garbage bags under 1 stairwell, 3. Mounds of empty plastic bottles under the same stairwell, 4. Grocery-market carts all over the parking lot. 5. Drive ways were partially unpaved, 6. Manager lied to my face on at least 2 occasions, 7. Large patched holes in rooms, 8. Large laundry hamper filled with soiled sheets in the outside hall, 9. Full room waste baskets outside of rooms, 10. Tin pile plates outside various rooms…
Stayed 14 nights in Jun 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel was very dirty and staff was very unresponsive. Very Noisy at night. Multiple arguments and altercations prevented us from sleeping. Left after 2 days because we simply couldn't take it anymore. Do not stay here.
Stayed 4 nights in Jun 2023

4/10 Poor

herbert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room had hairs on the bed...bathroom was durty
Stayed 1 night in Jun 2023

8/10 Good

Jorge

Liked: Cleanliness, property conditions & facilities
The pool is duty
Stayed 3 nights in Jun 2023

6/10 Okay

Maluck

Disliked: Cleanliness
Stayed 1 night in Jun 2023

2/10 Terrible

maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelled like urine
Place smelled like urine, arrived at 630pm and my room was not ready and was told to wait. There was cigarettes and trash all around. The place was horrible will never recommend some one to stay not even for a night
Stayed 2 nights in May 2023

2/10 Terrible

Blanca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
They had no towls. Door lock was broken. The hotel was very trashy from outside. Bed sheets had cigarettes burned. Hotel manager said they didn't have any clean towels because they were not washed!
Stayed 1 night in May 2023

2/10 Terrible

Delvorine

Business traveller
Disliked: Cleanliness
First of all they did not have my last name correctly and didn’t want to give me room even with the booking number. After more than 30 mins of going back and forth they finally said if I pay $100 cash I’ll get it. I did but didn’t get a receipt saying wait till I check out. Room was not none smoking and it needs repair.
Stayed 1 night in May 2023

2/10 Terrible

Sara

Stayed 1 night in May 2023

2/10 Terrible

Teresa

Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in May 2023

8/10 Good

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

JEEL

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never answer the phone calls. It’s a scam more then a hotel
Stayed 1 night in Apr 2023

10/10 Excellent

ROBERT

Stayed 1 night in Apr 2023

4/10 Poor

Anthony

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place was not cleanly. Toilet, sinks, and floors were stained. You can tell room was not cleaned. The beds had sand. No towels were provided. Cockroaches everywhere! 0/10 for me
Stayed 1 night in Apr 2023

8/10 Good

Nataly, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at
Stayed 5 nights in Apr 2023

10/10 Excellent

Robert

Stayed 1 night in Apr 2023

10/10 Excellent

Dustin

Stayed 1 night in Apr 2023

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Very noisy. Staff working with power tools until well after midnight. Guest parties loud until 4:00 in the morning.
Stayed 3 nights in Apr 2023

2/10 Terrible

Felipe

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad attention
Stayed 1 night in Apr 2023