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Reviews of Microtel Inn & Suites by Wyndham Ozark

2 out of 5
Microtel Inn & Suites by Wyndham Ozark
1140 Highway 231 N, Ozark, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 457 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 129 out of 1003 reviews" "
Rating 4 - Poor. 76 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

james, greenleaf

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Could have used a second chair seeing it was for 2 people. I did like spacious dog walk area. They feed an outside cat so hold onto your dog.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking up, we loved our view of the cattle ranch behind the hotel. The cows grazing by the pond was so adorable!!! A nice slow, peaceful way to start our hectic day of driving <3 Also, the 3rd shift employee who checked us in (~930p) was incredibly kind and sweet. Shout out to her. Clean bed, clean room, and warm shower, right off the highway. Just what we needed.
Stayed 1 night in Apr 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Noisy neighbors all nite! Decent breakfast. Probably won't go back
Stayed 1 night in Apr 2024
Response from cassondra on Apr 3, 2024
I am sorry you heard noise all night, we would have been more than happy to move you. I hope you will give us another try. Thank you for staying with us.

6/10 Okay

Leslie

Disliked: Cleanliness, staff & service
Had a room with two beds. One of them had what looked like grass clippings on it, along with a yellowed sheet.
Stayed 1 night in Mar 2024
Response from cassondra on Apr 3, 2024
Thank you for your review. I do apologize for the inconvenience, and I will look into this. Thank you for staying with us.

2/10 Terrible

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs extreme renovation! Smell of cannabis wafting through the halls. Towels are shredded, paper thin. Sheets feel grungy, not fresh smelling. Not a nice stay by a long shot. At 4 o’clock in the afternoon when I walked up to the front desk, the woman comes over and says what do you need? I said check in please how are you doing? She responded drivers license and credit card that’s it.
Stayed 1 night in Mar 2024
Response from cassondra on Apr 3, 2024
This is not the normal at our hotel and I do apologize for all of your concerns while here. I will speak to our staff and get to the bottom of it all. Thank you for staying with us.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cassondra on Apr 3, 2024
Thank you for staying with us!

4/10 Poor

Eugene

Tub very slippery. Plunger in tub was loose, and he’d to be removed to get good drainage from tub. Poor breakfast. At 7 am, there was only two yogurt and breakfast rolls left.
Stayed 1 night in Mar 2024
Response from Cassondra on Mar 26, 2024
I am sorry you didn’t enjoy your stay. We hope you will give us another chance. Please call the hotel and we will give you a discounted rate.

10/10 Excellent

Stephani

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and if you needed anything they were willing to help.
Stayed 8 nights in Feb 2024
Response from cassondra on Mar 19, 2024
Thank you for you kind words!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from cassondra on Mar 19, 2024
We are happy to hear this! Thank you for the review.!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly and hotel has a great cozy feel like home. We will definitely be back during future events.
Stayed 1 night in Mar 2024
Response from cassondra on Mar 14, 2024
Thank you for your review. Thank you for staying with us.

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room was not very clean bathroom smelt like urine and toilet was dirty. Bedding and towels also did not appear fresh and clean.
Stayed 2 nights in Mar 2024
Response from cassondra on Mar 14, 2024
I am very sorry about your experience here. This is not the normal . I will look into all of your concerns and hope you will give us another chance.

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient a great stay for the price
Stayed 1 night in Mar 2024
Response from cassondra on Mar 14, 2024
Thanks for staying

8/10 Good

Keyonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from cassondra on Mar 14, 2024
Thanks for staying

6/10 Okay

Merrill

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Cobwebs hanging from the can light, dirty floor, broken screen, leaking toilet, no USB port outlets.
Stayed 1 night in Feb 2024
Response from cassondra on Mar 2, 2024
I would like to apologize for your experience. I will look into this. Thank you for staying with us.

8/10 Good

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay
Stayed 2 nights in Feb 2024
Response from cassondra on Mar 2, 2024
Thank you for staying with us.

2/10 Terrible

Yajaira

Stayed 1 night in Feb 2024
Response from cassondra on Mar 22, 2024
Thnak you for staying.

10/10 Excellent

Danica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from cassondra on Mar 2, 2024
Thank you for staying with us.

8/10 Good

James

Stayed 1 night in Feb 2024
Response from cassondra on Mar 22, 2024
Thank you for staying.

6/10 Okay

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Was clean, but beds were hard and no was place to plug in curling iron.
Stayed 1 night in Feb 2024
Response from cassondra on Feb 15, 2024
Thank you for your review and we will look into your concerns. Thank you for staying with us.

10/10 Excellent

mary

Stayed 2 nights in Feb 2024
Response from cassondra on Mar 22, 2024
Thank you for staying

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room & comfortable bed. No complaints thus far. Check in quick. Very helpful
Stayed 1 night in Jan 2024
Response from cassondra on Feb 5, 2024
Thank you for your review. We hope you will stay again

8/10 Good

Nathaniel

Stayed 1 night in Jan 2024
Response from cassondra on Feb 15, 2024
Thank you for staying with us.

10/10 Excellent

Francelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Nice staff and clean
Stayed 2 nights in Jan 2024
Response from cassondra on Feb 5, 2024
Thank you for your kind words and thank you for staying with us.

10/10 Excellent

Calvert

Stayed 1 night in Jan 2024
Response from cassondra on Jan 29, 2024
Thank you for staying.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Noce place clean space. Elevator could use a cleaning of the floor. Google maps sends you to the wrong place but we did find it. Check in attendant was amazing and a pleasure to deal with.
Stayed 1 night in Jan 2024
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

Cindy, Bald Knob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Accommodations were as advertised. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

6/10 Okay

Don

Stayed 1 night in Jan 2024
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

2/10 Terrible

Danica

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

8/10 Good

Freddie

Business traveller, Travelled with group
Liked: Amenities
Stayed 1 night in Jan 2024
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, the property was quiet, and there was a great place outside for kids to play and to walk your pets. We will definitely stay here again.
Stayed 1 night in Dec 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

Carolyn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time visiting this property Staff is very friendly and professional Easy checking in and out
Stayed 1 night in Dec 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

8/10 Good

Lora

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cassondra on Dec 11, 2023
Thank you for staying.

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from cass on Dec 11, 2023
Thank you for staying

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snow Bird Stop
We make this our destination stop whenever we’re traveling as snow birds to Florida. The hotel sets off the road which makes it a quiet, relaxing stops. This hotel appears to be fairly new. The rooms are always clean and the beds very comfortable.
Stayed 1 night in Nov 2023
Response from cassondra on Dec 11, 2023
We are happy you continue to stay with us. Thank you ! We look forward to seeing you again.

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Nothing to brag about
The room was clean, the beds were comfortable, but the phone didn't work, and there were very few outlets in the room for a laptop and no outlets near the bed to plug in a phone charger.
Stayed 1 night in Dec 2023
Response from cassondra on Dec 11, 2023
Thank you for staying.

6/10 Okay

Mary Lou

Travelled with partner
Disliked: Amenities, property conditions & facilities
I did not understand the minimalism of this chain. No amenities. Microwave in lobby. Felt very claustrophobic.
Stayed 1 night in Nov 2023
Response from cassondra on Dec 11, 2023
our 1 bed rooms are small but we have bigger rooms with a micro and fridge. we hope you stay again.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from cassondra on Dec 11, 2023
Thank you for staying with us.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property with friendly staff. Clean and comfortable. Nice breakfast.
Stayed 1 night in Nov 2023
Response from cassondra on Dec 11, 2023
Thank you for staying with us.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from cassondra on Jan 29, 2024
Thank you for staying with us!

2/10 Terrible

Destinnie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Bedbugs bit me
Stayed 3 nights in Nov 2023
Response from cassondra on Nov 28, 2023
This is the first time hearing this we will look into your concern. Thank you for staying with us.

10/10 Excellent

SheMicheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was so kind and accommodating. We had our dog and no issues at all. Only charged us 15 extra and put us right by a door. Compared to other places that charge almost a room fee for a little dog. I have no complaints. Other tenants loud and not courteous but out of hotels control.
Stayed 1 night in Nov 2023
Response from cassondra on Nov 28, 2023
Thank you for your kind words and thank you for staying with us.

8/10 Good

LUWANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from cassondra on Nov 28, 2023
Thank you for staying with us.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service
Reasonable price for the area but the property is beginning to look dated.
Stayed 1 night in Nov 2023
Response from cassondra on Nov 28, 2023
We are in the process of updating all of our rooms. Thank you for staying with us. We hope you stay again.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Only negative to mention is that the room was too small, especially the bathroom. Smallest sized toilet. No walk in shower for older customers who haven't seen a tub in 3 decades.
Stayed 1 night in Nov 2023
Response from Cassondra on Nov 15, 2023
Thank you for staying with us. We have rooms with bigger bathrooms request it on your next stay, we hope you’ll stay again.

8/10 Good

Ivan

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Cassondra on Nov 15, 2023
Thank you for staying with us.

8/10 Good

james, greenleaf

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn't like that cleaning lady had to check me in..2 minute wait at desk before checking in. Room was supposed to be handicaped but shower hose was wrapped around faucet so it could not reach sitting position.
Stayed 1 night in Nov 2023
Response from Cassondra on Nov 6, 2023
The cleaning lady works at the front desk also. Did she do something wrong ? Please call the hotel if there is a problem we need to talk about I would be glad to speak to you. I do apologize about the faucet. Thank you for staying with us.

4/10 Poor

Janice

Travelled with pets
Disliked: Cleanliness, amenities
The room smelt like beach or some other strong chemical was used to clean it.
Stayed 1 night in Nov 2023
Response from Cassondra on Nov 5, 2023
Thanks for staying with us