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Reviews of La Quinta Inn & Suites by Wyndham Richmond - Kings Dominion

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 190 out of 1011 reviews" "
Rating 8 - Good. 230 out of 1011 reviews" "
Rating 6 - Okay. 191 out of 1011 reviews" "
Rating 4 - Poor. 190 out of 1011 reviews" "
Rating 2 - Terrible. 210 out of 1011 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Kim

Travelled with pets
Liked: Staff & service
Disliked: Amenities
The room was fine. Clean and comfortable. However, the hallway carpet really needs to be cleaned and the outside of the property is full of litter.
Stayed 4 nights in Mar 2024

6/10 Okay

Teresa

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to dog show was the only positive. Phone didn't work, microwave didn't work, cracked tile in bathroom on floor, sticky carpeting in room, mattress sliding off of platform. NOISY kids running through the hallways at 7am and up until midnight. When we politely asked them to respect those who were trying to sleep, these children hurled profanity at us. NOT acceptable.
Stayed 4 nights in Mar 2024

6/10 Okay

Renee

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Needs some upkeep
Stayed 1 night in Mar 2024

6/10 Okay

Justin

Travelled with family
Liked: Staff & service, amenities
The hotel was ok, just doing some construction and so it was hard to find the entrance at first
Stayed 1 night in Feb 2024

4/10 Poor

Thomas

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property had horrible smell, first room smelled like dog, moved to another room that smelled like mold, terrible odor throughout. Rooms and furnishings were outdated and completely worn out. Was more like staying at a homeless shelter than a nice hotel property. LaQuinta should never put it's name on this property.
Stayed 1 night in Mar 2024

8/10 Good

Tyler

Disliked: Cleanliness
Ok
Stayed 1 night in Mar 2024

8/10 Good

Sherry

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sofa,chairs and mattresses had stains on them. Not enough food for breakfast. Front desk people were nice. Good price and location.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked a King Bed, Double Queen family suite. When we arrived, nothing was said about that not being available. When we got to our room, we were in a Double Queen with a pullout couch. We went to the front desk and were told the type of room we booked was not available at their property and the third party booking site has a code wrong and it is their fault. They also said the third party booking site has had this wrong for over a year. We looked at SEVERAL third party booking sites and all of them have pictures of a King, Double Queen Family suite for this hotel and it is hard to believe all of these other sites have bad information. It felt like the property is purposefully misleading families into reserving something they do not offer and hoping when they get there, they will just accept it and move on. They did not offer a discount, extra rooms, or anything. Additionally, the room had broken lamps and the pullout couch was broken. It was a terrible experience and the customer service was not helpful or seemed to care that it was wrong. He just kept telling us to contact the third party company, even when I asked for a confirmation number or someone in the company to contact.
Stayed 3 nights in Mar 2024

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was convenient and clean, but there were many maintenance issues. Only 1 small, slow elevator
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Holly

Liked: Staff & service
Not the best area, under construction so kind of in rough shape
Stayed 1 night in Mar 2024

2/10 Terrible

Md

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to more clean up overall the room. Bathroom basin water blocking.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Property wasn’t bad it is dated and needs some work done
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Stayed 1 night in Feb 2024

4/10 Poor

Jennifer

Travelled with family and small children, Travelled with group
Description on the website was very misleading, no fitness center, the pool was very dirty and dated. The walls had holes and were missing trim / wallpaper. The room itself was disgusting, blood stains on the lamps, huge crack in the sink and several loose tiles in the bathroom floor. Had there been another option available and close by we would have left or cancelled the reservation. Definitely not worth the money.
Stayed 2 nights in Feb 2024

8/10 Good

erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. There was breakfast like they offered. The pool was good. Kids have fun. The only thing they didn’t have was a gym and we wasn’t told that it was not available.
Stayed 4 nights in Feb 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Fun decor
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Travelled with family, Travelled with pets
Liked: Amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Debra

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Salvatore, Boynton Beach

Stayed 1 night in Jan 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Judith Anne

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The yard and surroundings were full of litter, none of beds on first floor facing side walk were made, stains and dirt on hall carpet, sticky material on the floor of our room, too many areas of broken off trim. Clean sheets and towels were appreciated.
Stayed 1 night in Jan 2024

2/10 Terrible

Emily

Stayed 1 night in Jan 2024

6/10 Okay

Marilyn, Burke

Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the night. Easy on and off interstate but didn’t notice a lot of food options.
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Ashley

Stayed 2 nights in Dec 2023

10/10 Excellent

KaRon

Liked: Amenities

8/10 Good

Jeremiah

Stayed 1 night in Dec 2023

4/10 Poor

Trenita, Suffolk

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only good point is it’s located across from Kings Dominion. Too many bad points: no shuttle, lack of breakfast, pool needs remodeling, customer service needs training, beds are uncomfortable and the pictures doesn’t match the hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
The woman who checked us in at night was so helpful, kind, and efficient.
Stayed 1 night in Dec 2023

8/10 Good

Chris

Travelled with family
Liked: Staff & service, amenities
They were quite helpful. Very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shannon

Travelled with family
Check in was simple and easy, the front desk attendant was very helpful and kind. The overall feeling of the hotel is clean and comfort just need some updating to interior but no complaints
Stayed 1 night in Dec 2023

2/10 Terrible

ANGELIQUE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Juanita

Travelled with family and small children
Disliked: Amenities
No shuttle and hot tub as advertised. Pool was freezing cold. I understand it was not heated but room was very cold which made the water colder. In room 327, the carpet was badly stained and the sofa bed was broken and needs to be trashed. WiFi sucked! Breakfast cleared before 10. Overall, a bad experience.
Stayed 2 nights in Dec 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointment
I was very disappointed. We specifically asked if the pool was open and ready to use and we were told yes. The heater to the pool room nor the pool was on. It was very very cold. The box springs were sticking out on the sides of of both beds. Our bathroom sink was full of cracks not pleasant to the eye. There was a deposit not disclosed at time of reserving nor checking in. The continental breakfast was a normal breakfast. The tables were not cleaned once others were finished and the food was not refilled in a timely matter. I have stayed at other La Quintas and this was not up to their standards.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was pretty nice and clean, but our bedrooms futon was not. When we pulled it out, there was cheese and crumbs all over the mattress and we couldn’t use it. We did not inform staff, because it was midnight when we found out and we just wanted to sleep. The front desk staff was very nice, but they neglected to tell us there was a $50 deposit before charging it. And the website said there was a shuttle to Kings Dominion provided, but there was no shuttle. That was the main reason we chose to stay here. Also, we requested a crib when we booked, for our toddler, but they had none available.
Stayed 1 night in Nov 2023

6/10 Okay

Jim

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Needs upgrades and modernization. Breakfast was poor.
Stayed 9 nights in Nov 2023

6/10 Okay

Ron

Travelled with family and small children, Travelled with pets
Disliked: Amenities, property conditions & facilities
The immediate area is run down and dirty. It seems like run down big city accommodations. Will not stay here again.
Stayed 1 night in Nov 2023

6/10 Okay

DENNIS

Stayed 1 night in Nov 2023

2/10 Terrible

Amber

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The space in the room was nice, but there was no hot tub as shown, the pool was filthy and totally unusable, outlets in our room were loose and couldn’t be used, the bathroom lock didn’t work, and there was a dead bug in the shower stuck to the shower curtain. The toilet got clogged and I went to the front desk and he gaveme a plunger to fix it… if I could have afforded to rent a different hotel, I would have
Stayed 1 night in Nov 2023

2/10 Terrible

Madison

Stayed 1 night in Nov 2023

2/10 Terrible

Deborah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023