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Reviews of The Durley Dean Hotel

4 out of 5
The Durley Dean Hotel
28 West Cliff Road, West Cliff, Bournemouth, England

Reviews

7.6

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 399 out of 1000 reviews" "
Rating 6 - Okay. 196 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money hotel. Room was very clean and modern. Bed was very comfortable. Staff very helpful. Parked off street which was pretty easy to avoid a 15 quid bill from the car park. Sauna and steam room were lovely but the pool was freezing and full of screaming children.
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the space in the bathroom , room (228) between the bath and the toilet, if you were a larger person you wouldn’t have been able to use the toilet, or you would have got stuck
Stayed 2 nights in Apr 2024

2/10 Terrible

Yvette

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in then checked out
Stayed 4 nights in Mar 2024

8/10 Good

Jeanette

Travelled with family
Liked: Staff & service
Convenient location. Parking restricted if you can’t get a space in the car park you have to find a space in a side road if you’re lucky! Parking a bit pricy at £15. Comfortable stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Martyna

Travelled with family
Liked: Cleanliness
Booked family room with bunk bed for 1 adults and 2 children and when I walk to the room I just had double bed When I asking in reception they said when you book family room with bunk bed it's not essential you can get it. So where its point paid for room when you not get it?
Stayed 3 nights in Mar 2024

4/10 Poor

Mustafa

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
"Haunted hotel"I had the pleasure of 1 lift and 2 doors noises to keep me up all night and at 6 am heart attack knocking from the staff for a fire ( which didnt trigger no Alarm and it couldnt be seen or felt ( might have been a April fool Joke). Im yet to figure out. On a positive note the staff were polite in dealings.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Nice over night stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved hotel and surrounding area,only thing I could have a little moan about was the lounge bar food prices were expensive..very thin bread ham and mustard sandwich with handful of crisps and one lettuce leaf was £7.50..😳😳😳
Stayed 2 nights in Mar 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, amenities
The guy at reception at check in really fidnt want to be there. Everything was an effort. Handed room card and waffled around directions under his breath. Went back layer to ask to use the pool, was given the key and towels but no directions. Always felt we were making him work. The hotel itself was ok. Good breakfast, clean, litte pool. If you ate travelling with a pushchsir or wheelchair, there is no easy access to the property. The lift wouldn't even fit our pushchair.
Stayed 1 night in Mar 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A repeat visit and didn't disappoint. A step ladder is needed for getting into bed but it was really comfortable once in! This time we had a sea view too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good locagion. Comfortable and good for families
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was fine the bar had a limited amount of drinks and a lack of entertainment
Stayed 1 night in Feb 2024

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and modern room. The surrounding area was a bit noisy into the night sadly, but otherwise a pleasant stay.
Stayed 1 night in Feb 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's sleep, everything else average
My stay was good overall, bedroom was lovely and clean, the bed was comfortable and I slept very well. The other facilities... not so great. I didn't have the breakfast because the produce didnt look fresh and I'm glad I didn't pay for it. Also the leisure facilities were not fully working, sauna and steam rooms were out of service. They were child-friendly which is fine but trying to relax in a pool with screaming children isn't great, so I wish they had perhaps adult-only times? I'd return for a great nights sleep but wouldn't use the facilities and I'd skip the breakfast again
Stayed 1 night in Jan 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
14 nights over Xmas and new year
I booked a 14 nights stay at the hotel my room cleaned daily bed 🛌 very comfortable bathroom cleaned daily aswell swimming pool and steam room very good sauna good Hotel breakfast excellent hotel staff friendly etc thanks.
Stayed 14 nights in Dec 2023

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location and very handy for larger families as they accommodated all 5 of us in one room.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tina

Stayed 1 night in Dec 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant staff
Good hotel, staff were really friendly and helpful. needs abit of a update but for the price really good hotel. had a issue with our radiator and within 10 minutes they had a heater brought up to us. the bed pretty comfy and breakfast was definitely worth the money a lot of choice to choose from. Just as we was leaving it was pouring with rain so I asked at reception if there was any taxis we could call, she was very helpful and pressed a button and told us that it would be with us in 5 mins.
Stayed 1 night in Dec 2023

6/10 Okay

Sophie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Restaurant staff lovely and friendly, reception staff a bit quiet and not very chatty. Pool freezing cold and not very inviting. Room lovely though bathroom needs touching up and towels really naff and old. Hotel needs a bit of updating as looks a bit tired and old fashioned. Good location though for the town and beach.
Stayed 1 night in Nov 2023

6/10 Okay

Laura Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and friendly hotel
Excellent room with a refurbished en-suite. Fab check in with our room being moved due to a Xmas party on at the hotel and that’s even before we got to our room. Buffet breakfast delicious with a wide variety of choice and cooked breakfast hot. Was booked for 2 nights but now extended it for an extra couple of nights.
Stayed 2 nights in Nov 2023

2/10 Terrible

Grant

Stayed 2 nights in Oct 2023

4/10 Poor

Danika

Disliked: Cleanliness, property conditions & facilities
The location was good, close to the seafront and centre of town. The (compact) room was very cramped, I had to turn sideways to pass the wardobe and could touch the walls from the bed and there was nowhere to put a suitcase down! The shower knob didn’t work, phone in room didn’t work, dust on the lights in the bathroom, tiny towels, no toiletries. It was ok, but I would rather use the Premier Inn next time for the price.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It suited us for a short break before winter
Stayed 3 nights in Nov 2023

10/10 Excellent

Sarah

Staff really friendly guy in bar was really nice !!
Stayed 1 night in Nov 2023

6/10 Okay

Nikki

Stayed 2 nights in Oct 2023

2/10 Terrible

Ray

Disliked: Staff & service, property conditions & facilities
Rooms have a bad smell, sub standard condition. People smoking outside front entrance. All rounder hotel very tired and dated. Wish I never booked and will certainly never book again. Waste of £150.00
Stayed 1 night in Oct 2023

2/10 Terrible

shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Sandy

Disliked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

stefan

Stayed 1 night in Oct 2023

6/10 Okay

Adam

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Staff & service, room comfort
Good value for money
Generally an ok hotel and would stay again.
Stayed 2 nights in Sep 2023

6/10 Okay

Marcus

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Lucie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Swimming pool in a absolutely disgusting, filthy full of floating bits of what looked like skin!!
Stayed 1 night in Sep 2023

6/10 Okay

Rhiannon

Disliked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Rudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rachel

Stayed 2 nights in Sep 2023

8/10 Good

Ade

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. The restaurant would be much better to be a carvery only as the wait on the a la cartel menu was unacceptable with many requests for our meal.
Stayed 2 nights in Sep 2023

8/10 Good

John Roy

Travelled with partner
Liked: Cleanliness, amenities
Parking has fee. It should be free for customers.
Stayed 4 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to beach and town. Nice rooms and staff very friendly.
Stayed 1 night in Sep 2023

2/10 Terrible

Jordan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived at the hotel, they were very rude people I could not believe they wanted to see a passport just to check in who carries a passport. I went to the bedroom absolutely disgusting shower blocked sink blocked the smallest TV in the world post be a supreme bedroom it was a big joke. Do not recommend it to no one
Stayed 1 night in Sep 2023

6/10 Okay

Serena

Liked: Staff & service
Disliked: Property conditions & facilities
Great location but hotel needs a refurb, pool is tiny and parking is a joke.
Stayed 3 nights in Sep 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Ana

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Acceptable stay for a family two nights stay
The hotel is close to the sea, breakfast really good cooked, although just the basics no many options. Car park is £15/ 24h in terms of availability which I found a bit expensive for two nights £30. Reception team very helpful very well organised, and greeting guests with a big smile.
Stayed 2 nights in Aug 2023

6/10 Okay

Kenneth

Bournmouth wanderers
Very disappointing having to pay £15 for one days parking on hotel property. No ramp up to hotel loby so struggled getting up steps as my mobility is not great. Bathroom was very small. Not suitable for anyone with mobility issues. Other than that staff very friendly and good location. Only stayed one night and had no complaints otherwise .
Stayed 1 night in Sep 2023