View from property
Check availability

Reviews of Carrington House Hotel

3 out of 5
Carrington House Hotel
Knyveton Road, Bournemouth, England

Reviews

6.4
Rating 10 - Excellent. 176 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 235 out of 1002 reviews" "
Rating 4 - Poor. 149 out of 1002 reviews" "
Rating 2 - Terrible. 156 out of 1002 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

K

Liked: Cleanliness, staff & service, amenities
The room was way too hot. There’s no aircon, I had the windows open too but too uncomfortable to sleep
Stayed 1 night in Apr 2024

10/10 Excellent

Alastair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value if a little tired in places. Good sized room with a really good shower.
Stayed 1 night in Apr 2024

8/10 Good

Michael Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Amanda

Travelled with partner
Very reasonable price and very comfortable night
Stayed 2 nights in Apr 2024

10/10 Excellent

Simon

Business traveller
Liked: Amenities
Great value for money
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Last occupant's rubbish in the bin. Turn on rhe cold tap to gill the kettle for a hot drink, water runs brown. Full 10 mins before clear enough to think of using for anything. Hot water in the sink, but no matter how you adjusted the shower it was only tepid.
Stayed 1 night in Mar 2024

2/10 Terrible

Lucie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just because my partner didn't have ID we wasn't allowed to stay. We had no where to go. We're not from Bournemouth. So we had to sleep on the streets for the night. The staff was no help and very rude. I have stayed there before with my partner and he's had no ID but still been allowed to stay. It is disgusting how they was just willing to let us sleep on the streets. Worst hotel in Bournemouth.
Stayed 1 night in Mar 2024

4/10 Poor

Tristan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Fire alarm went offat 6.10am Staff weren't very helpful any time. Bar staff very miserable and rude to customers Not even a DID YOU ENJOY YOUR STAY on checkout. Not told that room wasnt going to be cleaned during my 3 night stay. Bathroom dirty and overall the hotel needs to be updated. Downstairs smoking drugs in their room which smelt bad. Dont expect to pay £60 per night for this stay. Wont stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times before because of its location. I was given a very nice room by a wonderful English receptionist who has been there for 5 years and always gives her best. Well done and sorry I forgot your name!
Stayed 1 night in Mar 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Noisy neighbours
Stayed 2 nights in Mar 2024

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tidy and worm room
Stayed 1 night in Mar 2024

8/10 Good

Robert

Good for the money
Stayed 1 night in Mar 2024

8/10 Good

Jess

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I really enjoyed our families stay until the morning before we was due to check out I got a phone call off the receptionist accusing me of having got tickets for a meal time and didnt pay although I'd never eaten once in the hotel, she then phoned back with a half hearted apology when she must of realised it wasn't me.
Stayed 3 nights in Feb 2024

8/10 Good

Keith

Liked: Amenities
Drinks a bit dear
Stayed 2 nights in Feb 2024

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price and facilities will definitely stay again
Stayed 1 night in Feb 2024

4/10 Poor

Barrie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Staff in the restaurant were nice and friendly, bed was uncomfortable, slight mould around window and on the net curtains, toiletries were minimal. Not as good as the first time we stayed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Feb 2024

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really warm and welcoming staff who were nicely spoken and corporate in appearance. Public areas clean as a pin. Stairwells looking tired and threadbare. Outside was unfortunately looking very tatty. However, we used a twin room which was spotless (if well used) and the stay was an absolute bargain at just £37. I mean, what can one really expect? No tegrets from me and Id definitely use it again.
Stayed 1 night in Feb 2024

6/10 Okay

Keith

Disliked: Cleanliness, staff & service
Stayed 8 nights in Feb 2024

8/10 Good

Mat

Liked: Cleanliness, staff & service
Great value
Stayed 1 night in Feb 2024

8/10 Good

Julian

Good sized room. Body wash was empty.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, cheap hotel
Stayed here several times, honestly really good little hotel. Very good price and decent rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

simranjit

Travelled with partner
No wifi , no shower gel, so much noisy, next door keep knocking my door without any reason, i paid 7£ for wifi but wasn’t working, TV wasn’t working, no hot water, we turn on hot water tab, and it sounds very horrible.
Stayed 1 night in Dec 2023

10/10 Excellent

samh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Melanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Eiri

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Two very uncomfortable nights on a bad mattress. it appeared as if the bed frame was broken.
Stayed 2 nights in Dec 2023

10/10 Excellent

Val

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Val

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Janet

Disliked: Staff & service, property conditions & facilities
Carrington House Hotel not to be recommended!
I was very disappointed. I realise this is a budget hotel but it really was poor and I would not stay in one of your hotels again. The place is extremely shabby and needs urgent refurbishment. My room had an awful constant plumbing noise and no heating. After a couple of hours I reported this and was given another room. This was OK but approached by a terrible stone staircase and again very shabby. The TV did not work and it took nearly 2 hours for someone to come and fix it. I received no apology for any of this. They seemed understaffed and uninterested. I have never had the need to write a complaint like this before, obviously some hotels are better than others but this was very poor. My short break to visit family and friends in my home town was somewhat marred. Lesson learnt, you get what you pay for but come on you should be able to do better than this!carr
Stayed 2 nights in Dec 2023

8/10 Good

Jackie

Stayed 3 nights in Dec 2023

4/10 Poor

Hasmukh

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
What you pay for is what you get , could be better
Very basic but it reflects the price so not really surprising however it could have been cleaner and the music didn’t stop till very late and than the doors banging started The odd timings for the swimming pool was a joke .
Stayed 1 night in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall Only two tissues in the bathroom and light bulb not working
Stayed 1 night in Nov 2023

6/10 Okay

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and happy the hotel is a bit tried but l love my stay and would definitely go back
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine for what you paid, the room was clean and adequate. The facilities were fine for the night. Leisure facilities was an added bonus - we were close to them - which was great. We didn't eat at the hotel, but we got a very good recommendation in Bournemouth town centre, a bit of a walk but that was great to help the food go down. Not sure if there was a lift, but as we were on the ground floor - that wasn't a problem. PS, breakfast was nice in the morning (nothing special, but hot breakfast with a good choice)
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with family
Liked: Amenities
Very clean and good value for money
Stayed 1 night in Oct 2023

4/10 Poor

Rojgar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Pedro

Travelled with group
Disliked: Amenities, property conditions & facilities
The Hotel it's dated and creaking floors, poor isolation and noise, even you can hear de lifts moving from the rooms... carpets are dirty and rooms small and with broken furniture. 1st room given was on the basement with no window or ventilation... was refused another room by reception or even a refund as I said I'm leaving... after speaking with the duty manager u was given a new room with window but very small and not appropriate for my booking but decided to stay... very poor service and staff not very helpful or friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Hotel is very dated in the rooms.Bed was very uncomfortable and stained carpets through out
Stayed 1 night in Oct 2023

6/10 Okay

Ashley

Liked: Room comfort
Disliked: Cleanliness
Dusty light shades and pubic hair in bathroom. Mouldy bathroom
Stayed 3 nights in Sep 2023

6/10 Okay

Jackie

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Stayed 1 night in Sep 2023

6/10 Okay

Leonard

Liked: Staff & service
Disliked: Property conditions & facilities
Better than expect for the he money. Needs decora.
Stayed 2 nights in Sep 2023

8/10 Good

Jordan

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location for my need, and reasonable price,
Stayed 1 night in Sep 2023

6/10 Okay

Enkutatash

Business traveller
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Dermot

Stayed 3 nights in Sep 2023