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Overview of Hacienda AltaGracia, an Auberge Resort

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Indoor pool, outdoor pool, pool umbrellas, sun loungers
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Terrace/Patio

Hacienda AltaGracia, an Auberge Resort

4.5 out of 5

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Explore the area

    Popular LocationAlexander Skutch Bird Sanctuary11 min drive
    Popular LocationCanaan Cheeses26 min drive
    Popular LocationSamaritan Chocolate26 min drive
    AirportBuenos Aires (BAI)70 min drive

Choose dates to view prices

  • Deluxe Suite, 2 Queen Beds

    Room amenities

    • 1173 sq ft
    • Mountain view
    • Sleeps 4
    • 2 Queen Beds
    More details
  • Room, 1 Bedroom (Pool Casita)

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Premium Room, 1 Bedroom (Casita)

    Room amenities

    • 1485 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 1 Bedroom (Master Casita)

    Room amenities

    • 2293 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More details
  • Room, 2 Bedrooms (Casita)

    Room amenities

    • 2347 sq ft
    • Mountain view
    • Sleeps 4
    • 1 King Bed and 2 Queen Beds
    More details
  • Deluxe Suite, 1 King Bed

    Room amenities

    • 1173 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed
    More details

About this area

El General

Located in El General, Hacienda AltaGracia, an Auberge Resort is in a rural area and in the mountains. Alexander Skutch Bird Sanctuary and The Secret Gardens are local attractions and those in the mood for shopping can visit Canaan Cheeses and Samaritan Chocolate. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby.
Popular Location

What's nearby

  • Alexander Skutch Bird Sanctuary - 11 min drive
  • Canaan Cheeses - 26 min drive
  • Samaritan Chocolate - 26 min drive
  • The Secret Gardens - 27 min drive
  • Chirripo National Park - 31 min drive

Restaurants

  • Restaurante Y Pizza Sabores — 18 min drive
  • Ye - Lau — 20 min drive
  • Bar Restaurant Excelente Chinese Food — 20 min drive
  • 24 Horas Soda Boulevar — 20 min drive
  • La Reina del Valle — 20 min drive
View in a map

About this property

Hacienda AltaGracia, an Auberge Resort

Family-friendly hotel with 3 restaurants and full-service spa
Along with 3 restaurants, this hotel has a full-service spa and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, an indoor pool, an outdoor pool, and 2 bars/lounges are onsite. All 50 rooms boast iPads and offer free WiFi and free minibar items. Free wired Internet and balconies or patios are standard, as are LED TVs with digital channels.
Hacienda AltaGracia, an Auberge Resort offers 50 accommodations with iPads and iPod docking stations. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. 50-inch LED televisions come with premium digital channels and pay movies. Refrigerators, coffee/tea makers, and free minibar items are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This El General hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; local and international calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Manantial has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (surcharge)
  • Onsite parking is wheelchair accessible
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 20-50 for adults and USD 15-35 for children
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Helicopter/airplane tours
  • Horse riding/rentals
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business center

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • 50-inch LED TV
  • Digital channels
  • iPad
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Desk
  • Free international calls
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 75.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 50 for adults, USD 15 and USD 35 for children (approximately)
  • Airport shuttle fee: USD 360 per vehicle (one way)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hacienda AltaGracia Hotel San Isidro de El General
Hacienda AltaGracia Hotel
Hacienda AltaGracia San Isidro de El General
Hacienda AltaGracia Auberge Resort San Isidro de El General
Hacienda AltaGracia Auberge Resort El General
Hacienda AltaGracia Auberge San Isidro de El General
Hacienda AltaGracia Auberge El General
Hacienda AltaGracia Auberge G
Hacienda AltaGracia an Auberge Resort
Hacienda AltaGracia, an Auberge Resort Hotel
Hacienda AltaGracia, an Auberge Resort El General
Hacienda AltaGracia, an Auberge Resort Hotel El General

Frequently asked questions

Can I cancel my reservation for free at Hacienda AltaGracia, an Auberge Resort and receive a full refund?
Yes, Hacienda AltaGracia, an Auberge Resort offers free cancellation on select room rates, because flexibility matters! Please refer to Hacienda AltaGracia, an Auberge Resort cancellation policy on our site for more details about any exclusions or requirements.
Does Hacienda AltaGracia, an Auberge Resort have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is Hacienda AltaGracia, an Auberge Resort pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hacienda AltaGracia, an Auberge Resort?
Self parking is free at this property.
What time is check-in at Hacienda AltaGracia, an Auberge Resort?
Check-in is from 3 PM - midnight.
What time is check-out at Hacienda AltaGracia, an Auberge Resort?
Check-out is at noon.
Does Hacienda AltaGracia, an Auberge Resort provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 360 per vehicle, one way, applies.
Where is Hacienda AltaGracia, an Auberge Resort located?
This family-friendly El General hotel is located in the mountains, 1.8 mi (3 km) from Alexander Skutch Bird Sanctuary, and within 12 mi (20 km) of Canaan Cheeses and Samaritan Chocolate. The Secret Gardens and Chirripo National Park are also within 16 mi (25 km).
4.9
Exceptional
Rating 5 - Excellent. 24 out of 26 reviews
5 - Excellent 92%
Rating 4 - Good. 2 out of 26 reviews
4 - Good 8%
Rating 3 - Okay. 0 out of 26 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 26 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 26 reviews
1 - Terrible 0%

5.0/5

Cleanliness

5.0/5

Staff & service

5.0/5

Amenities

5.0/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
When I read other reviews, thought they must be exaggerated or fake, but this place really is everything others say. Absolutely beautiful property. Warm, friendly caring staff. Loved the private flight experience to and from SJO. Waterfall hike tour. A little more challenging than we were first led to expect, but we made it, LOVED it! Casitas beautiful. Huge! Spa and fitness and pools all excellent, big, new. Only minor criticisms: Fitness centre equipment a little limited. No leg machines. Food is overall very good, but some dishes a little underwhelming. Breakfasts excellent. In-room dining, so-so. Understandably food is pricey, as to be expected for the stature of the property. We spent an average of $170 US per adult per day for meals. We don’t drink much. Adds up.
Stayed 5 nights in Feb 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Paradise
Amazing Resort, not too much going on locally but the location is stunning and so are the staff--great for a detox and rest
Stayed 5 nights in Feb 2019

5/5 Excellent

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Alta Garcia exceeded expectations. Wonderful location, outstanding views on sunset and sunrise in the Costa Rican mountains, great activities, excellent service
Stayed 3 nights in Feb 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
We loved our stay here! It was the perfect vacation to ring in the new year. We highly recommend taking a private plane to the resort. Hacienda AltaGracia is the perfect combination of relaxation and activity. We loved the horseback rides, the ultralight flight, hiking and relaxing by the gorgeous infinity pool. The resort grounds are gorgeous. The food is great. The breakfast is top notch. The staff is top notch. We will be back!
Stayed 6 nights in Dec 2018

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