Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
2000 W Wyatt Earp Blvd, Dodge City, KS

Reviews

7.8

Good

Rating 10 - Excellent. 161 out of 476 reviews" "
Rating 8 - Good. 179 out of 476 reviews" "
Rating 6 - Okay. 77 out of 476 reviews" "
Rating 4 - Poor. 30 out of 476 reviews" "
Rating 2 - Terrible. 29 out of 476 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

GEOFFREY

Travelled with partner
No issues in getting the room.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your check-in process went smoothly and that you didn't encounter any issues getting your room. Providing a seamless experience for our guests is important to us, and we appreciate your feedback. We hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Christy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff! Never again. I will pay extra next time to stay somewhere nicer. They rushed us out before check out and were upset because we checked in late. No consideration that we drove at all.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Christy,We're truly sorry to hear about your negative experience with our staff. Providing courteous and attentive service is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again in the future. We understand your frustration and hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

6/10 Okay

MICHELLE

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 22, 2024
Dear MICHELLE, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Breakfast
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Kevin,Thank you for your feedback! We're glad to hear that you enjoyed the breakfast during your stay. If there's anything specific you think we could improve to make it a 5-star experience next time, please feel free to let us know. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Dawson

Business traveller
Disliked: Staff & service, amenities
Breakfast could be a lot better and the parking is not good if you have a trailer
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Dawson,Thank you for your feedback. We apologize for the shortcomings you experienced with the breakfast and parking arrangements, especially for guests with trailers. Your comments are valuable, and we'll take them into consideration as we work to improve our amenities and facilities. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear JULIA,We're thrilled to receive your perfect rating and to hear about your positive experience with our friendly staff and clean accommodations! Providing exceptional service and cleanliness is our priority, and we're delighted that you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Teysa, Berthoud

Travelled with family
Disliked: Staff & service
20.00 to change to 1st floor because we needed it. Nowhere did the online service tell me that the room i reserved
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Teysa,We apologize for any confusion or inconvenience regarding the change in room and the associated fee. It's important to us that our guests have a clear understanding of the accommodations they are reserving. We'll review our online information and reservation process to ensure transparency about additional charges and room preferences. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Tom

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Tom,We have noted your 1-star review. I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. If you give us a chance, we are intent on making this right and hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. We needed help with a couple of items and the desk attendant was prompt in solving our concerns. They also served a hot brekfast which was much appreciated. Thank you
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Linda,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you had a nice stay and that our desk attendant promptly addressed your concerns. It's great to know that you enjoyed the hot breakfast as well. Your positive feedback is greatly appreciated, and we look forward to providing you with another enjoyable stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Amanda

Disliked: Staff & service
No elevator to second floor for disabled guest
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Amanda,We apologize for any inconvenience caused by the lack of an elevator on the second floor. Your feedback is important, and we understand the importance of accessibility for all guests. We will consider this issue seriously and explore options for improvement. We appreciate your understanding and hope to have the opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

8/10 Good

Daniel

Travelled with family
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Daniel,Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

10/10 Excellent

Teresa

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 11, 2024
Dear Teresa,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Debra

Liked: Staff & service, property conditions & facilities
Adequate for us.
When we checked in the tv was not “talking” to the remote. Fortunately the clerk was able to help us repair the two. The fan I. The bathroom was very loud and the heating and cooling fan could not be put on continuous (which was annoying). The quilt on the base was too small for a king. But all in al a good value for the price.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Debra,Thank you for sharing your experience, and we're glad the front desk could assist with the TV remote. We apologize for the inconvenience with the bathroom fan and the heating and cooling fan options. Your feedback is valuable, and we'll look into addressing these issues. We appreciate your understanding and are pleased you found good value for the price. We hope to welcome you back for an even more comfortable stay in the future.Sincerely, Hotel Manager

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Just want to start out saying that I slept fine. The real issue I had was there was no heat in the room and the bathtub had stains in it and there was a security risk because one of the card readers on the side of the building for entry did not work so the hotel had propped the door open.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Christopher,Thank you for sharing your feedback with us. We're glad to hear that you slept well during your stay. However, we apologize for the issues you encountered with the lack of heat in the room, bathtub stains, and the security concern with the card reader. Your comments are important, and we will address these issues promptly to ensure a more comfortable and secure experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Vici

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Vici,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice and clean no disability accommodations
We had requested a downstairs room since I am disabled and on oxygen. They told us the only rooms available were upstairs. The parking lot did not seem full at all. Room was nice and clean very difficult to climb stairs. No elevator. Stay was good just very disappointed they could not accommodate me.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 1, 2024
Dear Richard,Thank you for your feedback and the 8/10 rating. We apologize for the inconvenience you experienced regarding the lack of disability accommodations and the challenge of climbing stairs. We understand the importance of such requests and regret any disappointment caused. Your input is valuable, and we'll use it to improve our services. We hope to have the opportunity to better accommodate your needs in the future.Sincerely, Hotel Manager

4/10 Poor

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Kathy,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Excellent

jannette, hendrum

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 30, 2023
Dear Jannette,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had to call and call in order to find someone to come and check us in when we arrived. Once we were checked in, we were informed that there would be no continental breakfast the next morning due to it being Christmas. Once we got into our room. The closet door was not on the closet. And then since we didn’t have a continental breakfast to go to we were hoping to make coffee in our room. That did not happen either because there was no carafe on the coffee machine. And when we drove by other quality inns along the interstate, they were all MUCH busier and I’m sure we’re serving breakfast!!!
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear John,We sincerely apologize for the challenges you faced during your stay, including difficulties in checking in, the absence of continental breakfast, issues with the closet door, and the missing carafe in your coffee machine. This is not the experience we aim to provide, and we regret any inconvenience caused. Your feedback is crucial, and we will address these matters with our team to ensure improvements. We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and breakfast was good
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Bryant,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you enjoyed your stay, found the room nice, and appreciated the good breakfast. We appreciate your positive feedback and look forward to providing you with another excellent experience in the future!Sincerely, Hotel Manager

10/10 Excellent

Glendarika

Liked: Cleanliness, staff & service, property conditions & facilities
Small toen... nice staff, rooms are clean, breakfast is good
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Glendarika,Thank you for the perfect 5 out of 5 rating! We're delighted to hear that you found our staff nice, the rooms clean, and the breakfast good. We appreciate your positive feedback and look forward to hosting you again!Sincerely, Hotel Manager

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family reunion
Hotel was nice for the price. Restaurants convenient from Hotel.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Anthony,Thank you for your feedback! We're glad to hear that the hotel was suitable for your family reunion and that you found it nice for the price. It's great that there were convenient restaurants nearby, enhancing your overall experience. We hope to have the opportunity to welcome you and your family again in the future!Sincerely, Hotel Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Barbara,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear Dean,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Nice clean affordable right on my continued travel path.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that you found our location great, the accommodations nice and clean, and the pricing affordable. We appreciate your positive feedback and look forward to being a part of your continued travel path. Safe travels!Sincerely, Hotel Manager

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 6, 2023
Dear Josh,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Lacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Lacy,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff; Clean rooms; Good breakfast
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Doug,Thank you for the perfect 5 out of 5 rating and your positive feedback. We're delighted to hear about the friendly staff, clean rooms, and good breakfast. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.Sincerely, Hotel Manager

6/10 Okay

larry

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 17, 2023
Dear Larry,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very good and very courteous personell
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 21, 2023
Dear Jane,Thank you for your perfect rating and kind words! We're thrilled to hear that you had an excellent experience and that the staff was courteous. We appreciate your feedback, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Intan

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I called and asked if I could get the ground floor for a senior citizen. The person who answered the phone said I’d reserved the room on the first floor, and no rooms were available. I thought that if the rooms were unavailable, he should tell me if any room became available during check-in, there might be a possibility, but instead, he said I should get the room for what I was paying for. I thought it was wrong, so I called again, and the same person picked up the phone. I asked him if I could still get the ground floor and pay a difference, and as far as I know, before a guest check-in, the room assignment can be arranged based on preference during check-in and availability. But he said no. So, I asked to talk to the manager, thinking the person who answered the phone probably didn’t know if it could be done. But he said he was the manager, and suddenly he got pissed because I told him what could be done. After a heated conversation, he told me he could make the arrangements, but he didn’t want to because I told him how things are done, and he didn’t like that. After reading other reviews on Google, etc., I don’t think the manager takes it seriously in all his responses to his customer's previous reviews. Otherwise, I wouldn’t have written this review to complain about lousy customer service. By the way, the rooms on the first floor are much better than the ground floor because of the noise. I’m glad he didn’t switch the room!!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Intan,We're sorry to hear about your negative experience with customer service and room assignment. Your feedback is valuable, and we apologize for any inconvenience caused. We'll address this issue with the management and work to ensure better communication and service in the future. We appreciate your feedback and hope to provide you with a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dodge City OES stay
It was good, I was only there for one night. Other than the person above banging stuff around all night, it was good. I was in a handicapp room, which I don't like, but it was on the first floor and convient. I will stat again in the future
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Dave,Thank you for sharing your feedback about your stay in Dodge City. We're glad to hear that your experience was good overall, despite some noise from above. We appreciate your understanding regarding the handicap room and are pleased that the first-floor location was convenient for you. We look forward to welcoming you back on your future visits.Sincerely, Hotel Manager

8/10 Good

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy and tight
The people were very friendly and the place was beautiful and clean. The only problem was that the beds were really tall so my disabled dad could not get in it, and the bathroom is really tight. It was a nice room but it dis not say that the handicap accessible rooms were king bed only not 2 beds. Needs to be more transparent when you pick rooms
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Dena,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the hotel beautiful, clean, and friendly. We apologize for any inconvenience regarding the bed height and room accessibility. Your comments are valuable, and we'll work to improve transparency in room descriptions to better accommodate all guests. We appreciate your input and hope to provide a more comfortable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lighted parking space. Clean and friendly.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 16, 2023
Dear Eric,Thank you for your excellent 5 out of 5 rating for your stay at our hotel! We're glad to hear that you found our parking well-lit, the accommodations clean, and the staff friendly. Your feedback is valuable, and we look forward to serving you again in the future for another great stay.Sincerely,Hotel Manager

6/10 Okay

Carol, Dodge

Liked: Cleanliness, staff & service
Booked for the hot tub & it had no water in it. Our room didn’t have a blow dryer & the fixed sheets weren’t the right size for the bed & wouldn’t stay on the mattress. No regular coffee at breakfast.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 15, 2023
Dear Carol,We're sorry to hear about the issues you experienced during your stay. It's disappointing that the hot tub was not operational as expected, and we apologize for any inconvenience caused by the absence of a blow dryer and the ill-fitting sheets in your room. Your feedback is valuable, and we'll share it with the hotel management to address these issues and ensure a more comfortable experience for future guests. Regarding the coffee, we'll also work to improve the breakfast offerings. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this motel for a ground floor and late check in. When I arrived the clerk advised that all the ground floor rooms had been filled even though I had previously received an email telling me the ground floor room and late check in had been guaranteed. This was the third bad experience I have had with Quality Inns and it will probably be my last.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Dear Robert,We apologize for the inconvenience you experienced during your recent stay at our motel. It's regrettable that we were unable to fulfill your guaranteed request for a ground-floor room and a late check-in. We understand your frustration, and we take your feedback seriously. We will review our reservation and communication processes to prevent such issues from happening in the future. We value your patronage and hope you might reconsider staying with us again in the future, allowing us the opportunity to provide you with a better experience.Sincerely, Hotel Manager

4/10 Poor

Rachelle

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nobody at the front desk to check us in. We had to wait 20 minutes for someone to show up. Our room had no smoke detector. It was missing and just had the exposed wires hanging from the ceiling. The breakfast area was very cramped and small. Had to wait for people to stand up to get around the tables. There was nobody at the front desk again when we tried to check out. Used the phone on the desk to talk to someone that did not speak English very well. We were told it would be 20 minutes for someone to show up at the front desk. We will never stay at a Quality Inn again at any location. Beware and stay somewhere else.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 9, 2023
Dear Rachelle,We sincerely apologize for the multiple issues you encountered during your stay. The lack of staff presence at the front desk, the missing smoke detector, the cramped breakfast area, and communication difficulties are all unacceptable and do not meet our standards. We appreciate your feedback, and we will address these issues promptly to ensure a better experience for our guests in the future. We understand your frustration, and we hope you will reconsider and give us another chance to provide you with a more satisfactory stay in the future. Your comfort and safety are our priorities.Sincerely, Hotel Manager

10/10 Excellent

Baudelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 7, 2023
Dear Baudelia,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Catheye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 4, 2023
Dear Catheye,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 Good

Jake

Stayed 6 nights in Aug 2023
Response from Hotel Manager on Sep 21, 2023
Dear Jake,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Dan

Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 20, 2023
Dear Dan,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Excellent

DERRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023
Response from Hotel Manager on Aug 27, 2023
Dear DERRICK,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Stephanie,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

4/10 Poor

Alan

Disliked: Property conditions & facilities
Fan in bathroom made a racket. Shower handle came off. Lock on rear door broken. No elevator [clerk said I asked for 2nd floor but do not think I did--on oxygen so why would I?]. Lines in parking lot faded.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Alan,We apologize for the inconveniences you encountered during your stay. It's concerning to hear about the issues with the fan, shower handle, rear door lock, and parking lot lines. We're sorry for any miscommunication regarding your room preference, especially considering your situation. Your feedback is appreciated, and we'll address these concerns to ensure improvements are made. We understand the importance of providing a comfortable and hassle-free experience. Thank you for bringing these matters to our attention, and we hope to provide you with a better stay in the future.Sincerely, Hotel Manager

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw a roach during our stay. However, we didn't see any others the entire time and we looked!! Other than that, the room was clean, and the hotel was very quiet. Staff was EXTREMELY friendly.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 15, 2023
Dear David,Thank you for your feedback about your recent stay. We're glad to hear that you found the room clean and the staff friendly. We apologize for the inconvenience of encountering a roach, and we appreciate your understanding that such incidents can sometimes occur. Rest assured, we'll continue to work diligently to maintain a clean and comfortable environment for all our guests. We hope to have the opportunity to welcome you back in the future for an even better experience.Sincerely, Hotel Manager

10/10 Excellent

Wes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are comfortable
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 13, 2023
Dear Wes,We're pleased to hear that you found our beds comfortable during your stay. If you have any further feedback or if there's anything else you'd like to share about your experience, please feel free to let us know. We appreciate your feedback!Sincerely, Hotel Manager

4/10 Poor

Brome

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Brome,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

8/10 Good

Jessica

Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Jessica,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

6/10 Okay

John

None
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 1, 2023
Dear John,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Blake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, well lit parking lot.
Stayed 5 nights in Jul 2023
Response from Hotel Manager on Jul 30, 2023
Dear Blake,We're delighted to hear that you had a pleasant and peaceful stay at our hotel. Our commitment to providing a safe and comfortable environment for our guests is of utmost importance to us, and we're glad you appreciated the well-lit parking lot. Thank you for choosing us, and we hope to welcome you back on your next visit!Sincerely, Hotel Manager