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Reviews of Ulysse Djerba Thalasso & Spa

5 out of 5
Ulysse Djerba Thalasso & Spa
Route Touristique, BP 239, Mezraia

Reviews

8.2

Very good

Rating 10 - Excellent. 127 out of 334 reviews" "
Rating 8 - Good. 140 out of 334 reviews" "
Rating 6 - Okay. 34 out of 334 reviews" "
Rating 4 - Poor. 16 out of 334 reviews" "
Rating 2 - Terrible. 17 out of 334 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

AYMEN

Stayed 2 nights in Jan 2023

2/10 Terrible

MAJD

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place you could possibly stay at. Facility was old, booked rooms were unavailable, had to wait for 50 minutes to check in after a 17 hours flight, customer service at the bar was below poor.
Stayed 2 nights in Sep 2022

2/10 Terrible

Tijen

Stayed 15 nights in Jul 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Our stay was amazing the property is beautiful and has many amenities
Stayed 2 nights in Jul 2022

2/10 Terrible

Siena

Stayed 1 night in May 2022

10/10 Excellent

Khaled

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Djerba break
Vert nice hotel. The reception staff checked us in at about 10 am which was very nice of them. The breakfastvwas excellentvwith great selection of nice food. Rooms are sea view and very comfortable
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Toi expensive for the services
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time to visit Djerba and I absolutely enjoyed my stay here. Staff was very helpful, room was beautiful, and food options were delicious. The only thing we were a bit disappointed was the entertainment wasn't enough. However, our stay was very relaxing and refreshing. Thank you!
Stayed 4 nights in Jun 2021
Response from L. on Nov 16, 2021
Dear Guest, Thank you so much for having chosen Ulysse Djerba Thalasso & Spa and for the lovely review

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room view facing the beach. The staff was extremely accommodating.
Stayed 2 nights in Mar 2020
Response from L.Sghaier Executive Secretary on Sep 9, 2020
Dear Guest, Thanks for this lovely review. Hope to see you anytime soon

10/10 Excellent

Ismail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Feb 2020
Response from L.Sghaier Executive Secretary on Mar 4, 2020
Dear Ismail, Thanks a lot for having taken time to review our hotel and to give us this excellent feed-back

10/10 Excellent

skander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very amazing hotel
Very amazing hotel. Staff bery kind and helpfull. Food very good in quantity and quality. Really very nice hotel i recommand it.
Stayed 4 nights in Jul 2019
Response from L.Sghaier Executive Secretary on Jul 26, 2019
Dear Mr Skander, We would like to thank you for having taken the time to review our hotel. Glad to know that you are satisfied with the quality of the services provided and be assured that we will share all your kind words with the whole staff. All our staff is striving to deliver the best service in order to get your satisfaction which is our main aim. We hope to have the pleasure to welcome you again .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from L.Sghaier Executive secretary on Aug 1, 2019
Cher(e) client(e), Nous vous remercions vivement pour votre commentaire positif et nous le partageons avec le reste de notre équipe

2/10 Terrible

Wafa

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from P.A To General Manager Marwa BOUASSIDA on Nov 4, 2018
cher Wafa , Merci pour votre feedback Cordialement ,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel, well maintained and still elegant. Staff is very friendly and helpful.
Stayed 2 nights in Oct 2018
Response from P.A To General Manager Marwa BOUASSIDA on Oct 25, 2018
Cher Client , Merci d'avoir pris le temps et de partager votre impression avec nous. Nous sommes heureux d'entendre que vous avez apprécié votre temps ici dans Radisson Blu Ulysse et espérons vous accueillir à nouveau très prochainement. Bien cordialement,

8/10 Good

Tc, Düsseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and relaxing. We stayed for 5 days and were very content of the hotel staff and the service. The gym equipment is something you can work on. The facilities are old. If the hotel is far away from the lobby, there is no internet. Internet facilities should be definitely improved.
Stayed 4 nights in Oct 2018
Response from P.A To General Manager Marwa BOUASSIDA on Oct 12, 2018
Dear Sir , Thank you for sharing your impression at the Radisson Blu Ulysse, Djerba. I am very happy to know that you enjoyed our efforts. We take into account the remark on the connection, and do the necessary with our services so you are satisfied during a future stay in our hotel. Regards ,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from P.A To General Manager Marwa BOUASSIDA on Oct 2, 2018
Dear Valuable Guest , We appreciate your Feedback at The Radisson Blu Uysse Resort & Thalasso ,Djerba Best Regards ,

8/10 Good

Moi, Toronto

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
The floor in our rooms hadn't been cleaned. There was long black hair throughout the room. I told the room relations woman at the front desk and she had someone come right away to clean the room. Our fridge didn't work and that was also sorted out quickly.
Stayed 1 night in Sep 2018
Response from P.A To General Manager Marwa BOUASSIDA on Sep 28, 2018
ear Sir, Thank you for taking the time to share with us your experience at the Radisson Blu Palace. I am delighted to hear that you enjoyed your stay with us. We take into account your remark concerning the service in the room to better satisfy you very soon in the station. We will be happy to welcome you again in the future. Sincerely,

2/10 Terrible

Matt, Toronto, ON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the review from my recent experience. That I have had during my stay at the hotel. The property is rated as 5 stars hotel but the real it's not at all. It's probably 1 star out of the 5. It's seems like a wow hotel on the pictures but unfortunately it's not . Property management poor .you book something that you expect. But you're totally on a different page . And it will take them forever to get your problem solved and looked after. considering the money that you pay it's not even worth it. And it's a Rip off. All that you hear sorry sorry . Regards safety , I consider that due to the issue that accurate with me . equipment not well maintained and even the first emergency respond doesn't work ..not sure what's wrong with them and what they're trying to do with it.my experience with this hotel was like not even sure why I stayed there for some reason .got stuck . Stuff wise they're doing their best to keep up with the costumer .my understanding expedia have to receive those comment and cross exam them with the big attention that way they're aware of what's going on with their costumer. When we choose Expedia we know that the service is the best that we expect .
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Poor service and cleanliness, mediocre stay
We came for 2 days and changed rooms three times in 24hours. The first room was one of the furthest from the reception and main leisure places, the toilet wasn't flushing, and we had two separate single beds. We got moved the next morning to another room, which was better but when we came back in the evening it smells like fried food and we couldn't sleep with the smell. They brought in a technician and someone gave us air freshener...Luckily we got moved to another room late at night, which was so much better. The buffet at the restaurant was okay and there were flies everywhere. The beach area and swimming pools were really nice with a view of the sea, but the sea was dirty. We ordered fries and after having waited for 30min by the pool went to speak to the waiter. They had forgotten us. They brought the food a few minutes later and the waiter said "you are not entitled to be angry because you are on holiday", which was the icing on the cake. Apparently, everyone in town knows the Ulysse branch is not good, and I would recommend staying at the other Radisson Blu, which seems much better.
Stayed 2 nights in Sep 2018
Response from P.A To General Manager Marwa BOUASSIDA on Sep 28, 2018
Dear Sir , We thank you very much for taking the time to share your experiences at the Radisson Blu Ulysse Djerba and review your stay. We regret to read that we could not meet your expectations during your stay with us and we are very sorry for that. Make sure we take your comments very seriously. We will be delighted to convince you 100 percent of our service on your next visit to Djerba. Sincere friendships,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, friendly , food was ok could do better. over all satisfied
Stayed 2 nights in Aug 2018
Response from P.A To General Manager Marwa BOUASSIDA on Aug 24, 2018
Dear Valuable Guest , Wethank you for choosing the Radisson Blu Ulysse ,Djerba to enjoy your holidays among us. Thank you for your commentand the rate of 4/5 wich prouve your satisfaction. We hope to see you again in the next future. Best regards ,

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2018
Response from P.A To General Manager Marwa BOUASSIDA on Aug 16, 2018
Merci pour vos commentaires concernant votre séjour au Radisson Blu Ulysse Resort & Thalasso Djerba. J'espère vraiment que vous aurez l'occasion de retourner dans la station dans un avenir proche pour échanger pour le service de ce séjour. N'hésitez pas à me contacter directement lorsque vous planifiez votre retour. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from P.A To General Manager Marwa BOUASSIDA on Dec 9, 2018
Merci pour la note de 4/5 qui prouve votre satisfaction

10/10 Excellent

salim , new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, beach front, good staff AAA standards
Beautiful hotel on the beach with amenities and good people. Room was clean and specious. Hotel is close to old city center and Midoun. Simple and quiet get away island. Ulysse is the destination in Djerba for my future travel. Good breakfast buffet and restaurants Dhuha in guest relations was so kind to give us an early check in and a welcome drink made us feel home.
Stayed 4 nights in Mar 2018
Response from Marwa BOUASSIDA on Mar 27, 2018
Dear Customer , Thank you for taking the time and sharing your impression with us. We are pleased to hear that you enjoyed your time here in Radisson Blu Ulysse and hope to welcome you again very soon. Best regards, P.A To Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, the staff were very courteous
Response from Marwa BOUASSIDA on Mar 26, 2018
Dear Customer , Thank you for taking the time and sharing your impression with us. We are pleased to hear that you enjoyed your time here in Radisson Blu Ulysse and hope to welcome you again very soon. Best regards, P.A To Hotel Manager

10/10 Excellent

N, kent UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice secure place welcoming staff
This is an institute in hotel And hospitality Very helpful staff
Stayed 8 nights in Jan 2018
Response from P.A To Hotel Manager on Jan 27, 2018
Cher Client, Merci d'avoir pris le temps de nous faire partager votre opinion sur vos vacances passées au sein du Radisson Blu Ulysse Resort&Thalasso Djerba. Nous sommes ravis d'apprendre que vous avez passé un agréable séjour parmi nous. Vos compliments viennent récompenser nos équipes, ils leur seront transmis avec un grand plaisir. Dans l'espoir de vous accueillir de nouveau sous le soleil de la Tunisie.

10/10 Excellent

Jalal, Libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
I spent nice time ( second time in this place) , everything was as expected, very friendly staff specially miss Malika Badboud..I will come again and again to this hotel.
Stayed 7 nights in Dec 2017
Response from Marwa BOUASSIDA on Jan 9, 2018
Dear Customer, Thank you for your comforting message. Take note of your criticism to better satisfy you during your stay with us. Hoping to see you again soon. Regards,

8/10 Good

Aymen w Gehad, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were two nights but it was a pleasing experience. They offer good quality delicious food, the room was clean, and the staff was friendly and very helpful. If I am in Djerba once again, I will come back to this hotel.
Stayed 2 nights in Nov 2017
Response from Nabil Ben Jemaa on Dec 12, 2017
Dear Mr Aymen w Gehad Thank you for taking the time to give your opinion on your recent stay with us. On behalf of all the staff at the Radisson Blu Ulysse Djerba, I would like to thank you for trusting us and I hope to have the pleasure of welcoming you again very soon! Sincerely, Nabil Ben Jemaa A.Front Office Manager

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
"5 stars !!" Can't be.
It was not good experience. The service was slow and yiu need to remind them always about your requests. The room was cleaned probably but the bed sheets were not replaced daily. The air conditioning system was very bad. We spend a night in hot condition due to ita failure. The good things are,the have nice natural curing facilities and many restaurants. Nice swimming pool and beach access. Taxis are available in front of the hotel.
Stayed 3 nights in Jul 2017
Response from To Hotel Manager Marwa BOUASSIDA on Feb 3, 2018
Dear Sir , First of all, I would like to thank you for taking the time to share your experience, following your last stay at the Radisson Blu Ulysse, Djerba. I was able to read wP.Aith the utmost consideration all of your comments, including The air conditioning system Be assured of our will to improve, this information has been transferred to our teams to be taken into account and remedy it as soon as possible. Hoping to have the pleasure of welcoming you back among us, Sincere greetings.

8/10 Good

Jarmo, Finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location if you like swimming, no night life
When I arrived I was surprised that at hotel reception he greeted me with my name. This was my first wist to this hotel. Hotel is at nice location with own beach and very nice view. Service is excellent if asked somthing I got it. I asked a room with better wifi and without question I got it. I had only one problem at check out my credit card was not working and I had to use other card. I used non working card at airport in Europe so it was hotel issue.

8/10 Good

Verified traveller

Liked: Room comfort
An old hotel, not a 5 star service
The building by itself looks ok, but it's very old hotel that needs serious renovations. We were not so satisfied by the service of house keeping, we requested for extra bed sheet and the bed sheet they brought had pinkish stain. This was addressed to to the hotel, but it was a disappointment from Radisson Blu. Morning buffet breakfast was very basic and average ( only hit fresh omelet was very good)

6/10 Okay

Verified traveller

My stay
Service slow

4/10 Poor

Shaker, Germany

Disliked: Staff & service, room comfort
I was disappointed this time
The room was not what I have booked and when I requested other room they have not responded

8/10 Good

Fouad8080

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

B.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from P.A To Hotel Manager Marwa BOUASSIDA on Feb 5, 2018
Merci d'avoir pris le temps et de partager votre impression avec nous et de nombreux autres voyageurs. Nous sommes heureux d'entendre que vous avez apprécié votre temps ici dans Radisson Blu Ulysse et espérons vous accueillir à nouveau très prochainement. Meilleures salutations!

10/10 Excellent

Apryl, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice vacation spot
We only spent one night in djerba and really loved this hotel. It's beautiful, clean, and a friendly staff. The beach is gorgeous and grounds are superb. It's one of the best experiences I ever had. The restaurant took a request and prepared a special dinner for my boyfriend. The breakfast in the morning was the best I had in Tunisia. Loved the omelette station. It was just a great time, and I wish I stayed there longer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and peaceful hotel at the beach. Staff is very well taking care of everyones requests. The beach is very quite but a bit dirty around the hotel. The SPA is ok, but need a brush up with the facilities. All together the hotel is a good chance to take of for a week and relaxe.

8/10 Good

Mohamed, Tripoli,Libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money u pay
Great hotel with good facilities Nice atmosphere

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A very good safe choice...but highly erratic servi
The hotel has pretty much anything ... Beach, pool, beautiful location....but in addition a truly awesome spa and some great restaurants. The Tunisian restaurant at the basement was simply outstanding. Restaurant Neptune was very good for lunch but a disappointment in the evening. Breakfast was fantastic. Now the minuses - like any hotel in emerging markets, most of the personnel are very service minded and want to provide a great service. But then you have the few rotten apples who got their job because they know someone in the management (a brother or a cousin) and hence know they are untouchable and can do anything to spoil a good experience for the customer. Just too sad that what otherwise would have been a great week can be soiled by some jerks who have no sense of where they would be if this was a really competitive job market. I doubt I will return ... Not sure other places are much better, but I'm willing to try ...

10/10 Excellent

Re, Tripoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great service, clean, great customer service.

8/10 Good

Hamza, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean hotel ,kind staff ,clean and the massage/treatment facials and body treatments was nice . The spa is well equipped and i tried the hammam it was nice.ASP facility is excellent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wildtorrent, Atlanta GA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Magnificient Stay
The hotel was amazing and palatial and right on the Mediterranean sea. The hotel staff was magnificent, always ready to help and always smiling, very courteous. Mr. Aarbi, the manager was very kind and had a solution to any issue I had. The rooms were very nice and I had a terrace; the beds were very comfortable...the food was excellent and plentiful and varied...only draw back was my room was isolated at one end of the building...8.5 overall score

10/10 Excellent

nizar, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities
Radisson Djerba has a good and helpful staff , they are very kind peoples and professionals , I will return back to this hotel inchalla

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation getaway in Djerba!
The Radisson Blu Ulysse was an excellent place to stay for our 30th anniversary trip. The service is excellent, the food good, and the beaches marvellous! I would do it again in a heartbeat!

8/10 Good

Anthony Dalli, Malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good customer care
unfortunately we were on a business trip and we had to leave earlier then planned. but the stay was fine and very well looked after.

2/10 Terrible

wassim, paris

Disliked: Staff & service, property conditions & facilities
It's not a real 5 stars bad staff's communication
practice staff a descrimination towards people, communication is very bad, and the worst we had to leave the hotel because the director did not want my wife bathes with an outfit reserved thing that is not indicated in booking conditions The only solution proposed by the director himself is to leave the hotel !!!

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst radisson blue I have visited ever

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
The issue ee had is that our room was in a new extension for the hotel where the airconfitioning was not central and you could feel the warm weather everywhere.

6/10 Okay

Tim, Manchester

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Expensive food
the rooms are good, not very cheerful staff, way too expensive restaurants for a very average food.

10/10 Excellent

Habib, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place.
I spent 3 night in the hotel. It is very clean, staff very polite and helpful. Rooms are relaxing and well decorated. Balcony with sea view is excellent but still can hear the relaxing wave sound from garden view rooms. Breakfast buffet is tremendously amazing. A credit for this hotel.
View from restaurant
View from small window