"Our host was awesome, emails on things to see, rental cars, ways to dodge tourist traps, etc. Never had someone communicate so well.
As for the property itself, probably 3.5/5 - The walkways are covered in moss, ponds are not kept up well, pools are missing tiles and sections are haphazardly repaired, service pool side was slow, restaurants were mediocre at best with similar service level issues, sushi dinner took 2 hours for example, no drink refills (not even for water). At check in you give...