Reception

Reviews of Leonardo Hotel Exeter - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Exeter - Formerly Jurys Inn
Western Way, Exeter, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul, Minehead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy nice hotel
Stayed 1 night in Apr 2024

8/10 Good

Catrina

Stayed 1 night in Mar 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Imranally

Travelled with family
Liked: Cleanliness, staff & service
Conveniently located with discounted parking nearby. Handy and near the city centre with shop, restaurants and bars.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Amenities
Overall the hotel was better than expected. Cooked breakfast items not kept warm and plates cold as well despite a warning they would be hot!
Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed by breakfast provisions for celiac guests
Stayed 2 nights in Mar 2024

6/10 Okay

TANMAYKUMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of is good 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nicely refurbished. Location was very convenient to reach the town centre. Staff was friendly. Food was really tasty.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect very helpful receptionist friendly chamber maid, bar staff competent and friendly and morning breakfast buffet was fantastic. Waiting Staff were efficient helpful and quick to clear and replenish. I will definitely use this hotel again it felt very boutique at times I have never been so comfortable staying away from home before
Stayed 1 night in Mar 2024

4/10 Poor

Miqing

Stayed 1 night in Feb 2024

8/10 Good

Alison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to fault about the hotel but I had booked 2 rooms and one of them was not ready at 3pm so we went in the room that was ready to wait for a phone call from reception . At 4.45pm still hadn’t heard so went to reception where the receptionist did apologise she had been so busy had forgotten to tell us. Perhaps more staff needed on reception
Stayed 1 night in Mar 2024

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very busy at the time of check out. Staff were ok. Some noise early in the evening but it quietened down. Could work on the check in times, but all ok. 8/10 on the whole.
Stayed 1 night in Mar 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hesham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel, parking over a busy road with a crossing, Have stayed a few times and would stay again
Stayed 1 night in Feb 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for the price. Good location, clean but basic room and super friendly staff
Stayed 2 nights in Feb 2024

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Naomi

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place to stay close to centre. Friendly, helpful staff.
Stayed 1 night in Jan 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Staff were lovely. Very comfortable clean room. Good value for money. Only small things are tv picture quality was poor and the remote was filthy
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel centrally located. Parking is quite expensive in Exeter. The hotel deal of paying 10 pounds for 24 h in a parking garage across the street from the hotel is not that great as it does not allow for any exit and reentry within that 24 h period. But the room rate is actually competitive for this quality hotel so that compensates for expensive parking
Stayed 2 nights in Jan 2024

10/10 Excellent

Ivor

Stayed 4 nights in Jan 2024

4/10 Poor

Mollie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Roger

Stayed 1 night in Jan 2024

8/10 Good

MARY

Stayed 3 nights in Jan 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Exeter
This is my favourite hotel in Exeter. First, it offers value for money. My King and single room over the Christmas and New Year worked out at $80 a night. The staff are extremely attentive. The Bar staff in particular - Karen and Finn were always to hand. The Night Manager and night staff are also extremely helpful and polite. Its location is superb - about a 3 minute walk from the National Express coach stop. The Vue cinema is right opposite the hotel. And you are about a 6-7 minute walk from the Princesshay retail centre and the High Street. Was very sorry to leave to head home…
Stayed 11 nights in Dec 2023

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing evening staff
Stayed 1 night in Dec 2023

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
One night stay. Excellent price and location. Good breakfast and check in process.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
A moistly good stay
friendly staff - great room. friendly breakfast time.
Stayed 2 nights in Dec 2023
Response from Beatrice on Dec 29, 2023
Dear Gary, Thank You for Your Positive ReviewWe are thrilled to hear that you had a great stay and found our staff to be friendly during your visit. Your feedback is invaluable to us, as it helps us continually improve our services and ensure that every guest has a memorable experience.At our establishment, we strive to create a welcoming and comfortable atmosphere for all our guests. Our friendly staff is trained to provide excellent customer service and cater to your every need. We understand that a great stay depends on many factors, including cleanliness, comfort, and the overall experience. We appreciate your kind words and will continue to focus on these aspects to ensure that all our guests have an enjoyable time.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

4/10 Poor

Zehra

Stayed 1 night in Dec 2023

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and service was very good and staff were helpful and friendly. No issues at all
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay

10/10 Excellent

Miss

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great breakfast. Amazing value for money
Stayed 1 night in Dec 2023

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I met were very friendly and helpful - and smiley! Special thanks to Lyma in the breakfast area. What a lovely lady she is and went out of her way to accommodate requests. The outside of the hotel looked quite drab so I was pleasantly surprised to find the inside bright and cheerful. A stand in the room for a suitcase would be useful. Otherwise the room was great.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and price
Stayed 2 nights in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Good quality hotel close to car park and city centre shops. Rooms are ok. Clean and comfortable. Bar area is a nice place for a drink. Overall it provides a good base to explore Exeter and surrounding areas.
Stayed 1 night in Nov 2023

6/10 Okay

JENNIFER, Taunton

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the Wild West !
Absolutely terrible - bar staff and breakfast staff great - reception staff and duty Managers clueless.
Stayed 2 nights in Nov 2023

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central hotel
Welcome was nice. Room rather small but ideal for a night exploring Exeter. Nice hotel. Did not eat there. Comfortable and clean and up to date.
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Staff & service, amenities, property conditions & facilities
Comfortable hotel, compact room but well appointed, iron and ironing board a bonus. Restaurant and Bar were excellent.
Stayed 2 nights in Nov 2023