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Reviews of The George Inn and The Plaine

4 out of 5
The George Inn and The Plaine
High Street, Norton St Philip, Bath, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 472 out of 686 reviews" "
Rating 8 - Good. 150 out of 686 reviews" "
Rating 6 - Okay. 50 out of 686 reviews" "
Rating 4 - Poor. 13 out of 686 reviews" "
Rating 2 - Terrible. 1 out of 686 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Markus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Characterful, historic inn with lots of interesting features and set in beautiful countryside South of Bath. Well-renovated, comfortable and quiet bedrooms. It has the potential to be a four-star gem. Unfortunately that wasn't our experience. We arrived and struggled to find Reception: signs for this pointed to a busy bar. Nobody greeted us or gave directions; the check-in point turned out to be in a dining room and several staff passed by but we were kept waiting. The bed was comfortable and the bed room was well-renovated, but small with a tiny bathroom and cramped shower cubicle. The breakfast menu looked excellent as others have reported, but delivery did not match expectations while the service was gruff and rude. Staff pushed past us into the dining room. Muzak was piped through the speakers. Supposedly "flat white" coffee was weak and tasteless. Fruit juice appeared to be out of a cheap supermarket carton. Eggs Benedict came on stale untoasted muffins, shakshuka was watery and served with overcooked eggs; a question about the preparation time was brushed off because "you're not in a rush". When requesting water, one tiny glass was brought for one of us but not the other; when asking for bread, no honey was available and we had to choose either jam or marmalade.
Stayed 1 night in Mar 2024
Response from Linda on Mar 18, 2024
Dear MarkusWe are very sorry you felt you hadn't received our lovely hospitality.With the historic building and many doors we try are best to help guide our guests to the check in point and then take them to there rooms .As for your breakfast , we indicate that the shakshuka takes a while so you understand why there might be a wait. If at any point you were not satisfied we would have been more than happy to sort and look after you.Appreciate your feedback and apologies if that's how we made you feel.Have a great dayLinda and The Team.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were fantastic, food and drink excellent, room was spotlessly clean and well appointed.
Stayed 1 night in Feb 2024
Response from Linda on Feb 19, 2024
Thank you so much for leaving a great review.Means a lot to all the team.Have a great dayLinda and The Team

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional experience - highly recommended.
Magical. Almost flawless! We had a great time - the rooms were great, clean, old but modern if that makes sense. Water pressure was great for showers which I wasn't expecting! Food was amazing as well - the venison was so tender, the breakfasts were fantastic and the staff were very accommodating and friendly. Lola especially was exceptionally helpful and friendly. We will definitely be staying here on our next trip to Bath. Really I was surprised at how good the stay was.
Stayed 3 nights in Jan 2024
Response from Linda on Jan 8, 2024
Thank you for leaving such a lovey reviewWe look forward to welcoming you againHave a great dayLinda and the Team.

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linda on Jan 8, 2024
Thank you Sophie for leaving a 10Have the best dayLinda and The Team.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linda on Feb 19, 2024
Thank you for leaving the team a 10Have the best dayLinda and The Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linda on Jan 8, 2024
Thank you for leaving a 10.Have the best dayLinda and The Team.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Linda on Jan 8, 2024
Thank you for leaving 5/5 Have The best dayLinda and the team

8/10 Good

Siwsan

The team leader was always able to identify on what was needed to be done in a calm and polite manner , this reflecting on having a good team .
Stayed 1 night in Dec 2023
Response from Linda on Jan 8, 2024
Thank you for your kind words about the teamHave a lovely dayLinda and The Team

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous!
We stayed for one night in August in the main building Coombe/King Charles room up the wobbly stairs! What a lovely room, all beams & low doors - very historic. We slept like logs - the bed was very comfortable! It was lovely to stay in such an beautiful building and room. We had a lovely evening dinner there & a fabulous breakfast. Overall very good value for money. The location was quiet and we enjoyed a walk around the lovely village the next morning before leaving.
Stayed 1 night in Aug 2023

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just got here but already love the inn. It has great atmosphere! Beautiful room, very helpful staff. Looks just perfect for our stay. Highest recommendations. Sam/Beth Steele Anchorage, Alaska
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful centuries-old building with quirky and charming details. The staff was very kind and knowledgeable. It felt safe and quiet in a small quaint village. Very short and pleasant drive to Bath, Stonehenge, and stunning countryside.
Stayed 3 nights in Sep 2023
Response from Linda on Sep 19, 2023
Thank you for leaving such a lovely review.Have a great dayLinda and the team

8/10 Good

Michelle

Stayed 1 night in Aug 2023
Response from Linda on Aug 28, 2023
Thank you for your reviewHave a great day

6/10 Okay

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Linda on Aug 28, 2023
Thank you for your reviewHave a lovely day

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful room that was full of character and had lots of lovely extra touches. The staff were friendly and professional, while the breakfast was delicious and set us up perfectly for the day!
Stayed 1 night in Aug 2023
Response from . on Aug 16, 2023
Thank you for your 5* review. We are delighted to hear you thoroughly enjoyed your stay with us.Have a great day

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Overall very good and recommended. Only issue i would highlight was ampunt noise coming from Dungeon function room Saturday evening. We had room above and impossible getting sleep with noise, thankfully it quietened down around 10.30pm. Did hit head on a beam once as i forgot to duck.
Stayed 2 nights in Aug 2023
Response from . on Aug 16, 2023
Thank you for your review. We hope you have a great day. Team George

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book! Book! Book!
What can I say… FABULOUS!!!! What a stay, staff were so kind, helpful and pleasant. When our room wasn’t what we were expecting they changed us with no questions asked. Fantastic service and the food was so lovely. Definitely recommend this place and will be returning!
Stayed 1 night in Aug 2023
Response from . on Aug 4, 2023
Thank you for your fabulous review. We are very pleased to hear you had an amazing stay with us and all the team were kind and helpful. We are also delighted to read how much you enjoyed your dining experience as well. We hope to welcome you back soon. Kind regards, Emily and the team

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The George Inn and the Plaine is an amazing property that has served beer for over 700 years. It has retained a lot of original features. The restaurant was excellent and the staff were really super. Every restaurant should have a Lola! Lovely room with a good, if small, bathroom. The Plaine is a little noisy due to the traffic at peak times but we had a really, really super time here and will be back. Great location to get to many places, including Bath. The area is beautiful and the village lovely. I kept thinking I was in a Tudor film-set. Again, the staff were excellent and so helpful. Stayed in another hotel belonging to the brewery and it wasn't a patch on the George, not even close. Delightful place to be.
Stayed 7 nights in May 2023
Response from . on Aug 4, 2023
Thank you for your 5* review it is much appreciated. It great to hear how much you enjoyed your stay with us recently.We hope to welcome you back soon. Kind regards, Emily and the team

10/10 Excellent

NANCY, QUISPAMSIS

Stayed 1 night in Jun 2023
Response from . on Aug 4, 2023
Thank you for the 5* review.Have a great dayEmily and the team

10/10 Excellent

Jose

Stayed 2 nights in May 2023
Response from . on Aug 22, 2023
Thank you for your 5* review Kind regards, Emily and the team

10/10 Excellent

Alastair

Stayed 1 night in May 2023
Response from . on Aug 22, 2023
Thank you for the 5* review.Have a great day, Emily and the team

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very friendly. Super room.
Stayed 1 night in May 2023
Response from Linda on Jun 6, 2023
Thank you for leaving 5/5.Have a great dayLinda and the team.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Linda on Jun 6, 2023
Thank you for leaving 8/10.Have a lovely dayLinda and the Team

10/10 Excellent

Moira

Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The George Inn and The Plaine Brilliant!
Amazing place to stay steeped in history, fantastic food and the most wonderful helpful staff you could possibly wish to meet! Brilliant place to stay and can't wait to return.
Stayed 1 night in Jan 2023
Response from . on Feb 2, 2023
Thank you for taking the time to leave us this wonderful review. We are delighted to hear you thoroughly enjoyed your stay with us. We look forward to welcoming you back. Kind regards, Emily and the Team

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service for a very long time
Excellent service; friendly, polite staff. Fabulous buiding, comfortable room. Delicious food.
Stayed 1 night in Jan 2023
Response from . on Jan 25, 2023
Thank you for taking the time to leave us this wonderful review. We are delighted to see you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Emily

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from . on Jan 25, 2023
Thank you for taking the time to leave us this review. We are pleased to see you thoroughly enjoyed your stay with us recently. Kind regards, Emily

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Dec 2022
Response from Linda on Dec 30, 2022
we are so pleased you enjoyed your stay.Happy new yearLinda

10/10 Excellent

Nathalie

Stayed 1 night in Dec 2022
Response from Emily on Dec 19, 2022
Thank you for taking the time to leave us this 10/10 review. We look forward to welcoming you back.Kind regards,Emily

10/10 Excellent

K

Stayed 1 night in Dec 2022

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful 2 night stay, excellent food and a lovely team nothing was too much trouble we would definitely return
Stayed 2 nights in Oct 2022
Response from . on Nov 17, 2022
Thank you for your 5* review. We are pleased to hear you enjoyed your recent stay with us.We hope you have a great day

10/10 Excellent

Vanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly place.
Absolutely beautiful historic pub with great food and local beers. The staff can't do enough to make your stay special, especially Lola who treats you like long lost family.
Stayed 2 nights in Nov 2022
Response from . on Nov 16, 2022
Good afternoon, Thank you for taking the time to leave us this lovely review. We are delight to hear you enjoyed your stay with us and that Lola took extra care of you whist visiting. I will pass on your kind words. Have a great day.Emily

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing 14th century inn. Full of character. Fabulous food. Best breakfast you could wish for
Stayed 1 night in Sep 2022
Response from Assistant Manager, George Inn on Sep 23, 2022
Thank you for taking the time to leave us this 5* review. We love to hear you enjoyed your stay with us in our historical building.Kind regards Emily

10/10 Excellent

Vivienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Assistant Manager, George Inn on Sep 23, 2022
Thank you for taking the time to leave us this wonderful review it is much appreciate. Kind regards, Emily

10/10 Excellent

Julius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old inn. Clean , tidy , good food , good beer . Friendly staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from General Manager George Inn on Aug 16, 2022
Thank you leaving 10/10. Means so much to all the team. Have a lovely day Linda

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Fantastic stay, breakfast and evening food excellent, beer good, accommodation comfortable, friendly staff.
Stayed 4 nights in Aug 2022
Response from General Manager George Inn on Aug 16, 2022
Thank for leaving such a wonderful review. Hope we do see you again. Linda and all the Team.

8/10 Good

Mrs Caroline

Stayed 1 night in Jul 2022
Response from General Manager George Inn on Jul 19, 2022
Thank you for leaving a review. Have a great day Linda

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Assistant Manager, George Inn on Jul 1, 2022
Thank you for taking the time to leave us a 10 star review. I will pass this onto the team. Kind regards Dawn

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2022
Response from General Manager George Inn on Jul 2, 2022
Thank you for leaving a high score of 10. Means a lot to all the team. Kind regards Linda

10/10 Excellent

Darrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Very helpful pleasant staff Very comfortable clean room with fridge and fresh milk which was a real help meaning I didn’t have to worry about finding a shop Food was delicious I would highly recommend and will be coming back in the hopefully near future
Stayed 2 nights in Jun 2022
Response from Team leader George Inn on Jun 25, 2022
Hi Darrell, Thank you for taking the time to leaving us a lovely review. Your feedback is very much appreciated. Have a great day. Kind regards Steve and the team.

10/10 Excellent

Julianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden treasure! Beautiful old inn in the middle of the English countryside!
Stayed 1 night in Jun 2022
Response from General Manager George Inn on Jun 17, 2022
Thank you for your kind words. Have a lovely day Linda

10/10 Excellent

Qiao

Stayed 1 night in May 2022
Response from dawn on Jun 4, 2022
thank you for high review rating

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from dawn on May 29, 2022
Thank you for leaving us a high star rating. We really appreciate it. Kind regards Dawn

10/10 Excellent

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Very friendly very quirky and nice to see the old features have been kept the staff are really friendly from booking in having dinner breakfast to booking out thank you
Stayed 1 night in Mar 2022

10/10 Excellent

Peter

Stayed 1 night in Mar 2022
Response from General Manager George Inn on Mar 15, 2022
Thank you for leaving a 10* review. Means so much to all the team during these challenging times. Kind Regards Linda

10/10 Excellent

Devina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Had an amazing time the room was lovely decor and little touches we're really nice we had a complementary drink and a mini bar in room. The food was delicious couldn't fault a thing staff very friendly gave out lots of dog treats for our Frenchie so he loved his stay too would definitely recommend and will be xing back
Stayed 1 night in Feb 2022
Response from Assistant Manager George Inn on Feb 28, 2022
Good afternoon Devina, Thank you for taking the time to leave us a fantastic review, it means everyting to the team here to know that we are providing our guests with a stay which exceeds their expectations. We look forward to your return soon. Many thanks Dawn

4/10 Poor

Antony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager George Inn on Mar 15, 2022
Hi Antony, Thank you for leaving a score. Please except my apologises that it did not meet your expectations. Kind Regards Linda

10/10 Excellent

Cathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oozing with historic charm, staying here was a great experience! Staff were friendly and helpful, food was lovely and log fires very pleasant on a cold January day!
Stayed 2 nights in Jan 2022
Response from Assistant Manager George Inn on Jan 15, 2022
Hi Cathryn, Thank you so much for your lovely review! Hope to see you again soon. Kind regards, Alice