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Reviews of The Black Swan Hotel

3 out of 5
The Black Swan Hotel
25-26 Market Place, Devizes, England

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 134 reviews" "
Rating 8 - Good. 45 out of 134 reviews" "
Rating 6 - Okay. 24 out of 134 reviews" "
Rating 4 - Poor. 17 out of 134 reviews" "
Rating 2 - Terrible. 10 out of 134 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great service clean spacious room and the breakfast on the morning was excellent would highly recommend this place , great value For money
Stayed 1 night in Oct 2020

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast, lovely accommodation I would highly recommend
Stayed 2 nights in Sep 2020

8/10 Good

William, Kingston-upon-Thames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic coaching inn, full of atmosphere, doing its best to serve its customers in present difficult (Covid) times.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Great breakfast!
Stayed 1 night in Sep 2020

8/10 Good

Wayne

Business traveller
Liked: Cleanliness, staff & service, room comfort
Business trip.
Good central location, restrictions in place because of Covid19 but didn't hamper my stay. Room was clean and comfortable. Breakfast was plentiful.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Simon, Nottinghamshire

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff friendly. Perfectly clean. Great choices for breakfast (veggie / healthy / piscy / vegan options especially good and 'full') Decent 'bathroom (no bath but good shower and everything else good). Stingy amenities e.g. ONE sachet of hot-chocolate, ONE shampoo / conditioner) NO tissues, HEATING OFF OVERNIGHT (as this is a grade 2 listed building I appreciate that windows cannot be double glazed but as secondary glazing wasn't fitted decent heating is a MUST, NO PARKING as such (off-road course via the back of a council car-park IF no one is in the space where the back wall of the pub is missing AND you have a tiny car with good ground-clearance AND there is space), TV dangling off the wall and TV was blocked by the post of the cut-down corner post of the bed, Check-in time different to that advertised on Expedia (manager phoned us a couple of hours before we thought we'd have to check in which meant we had to leave our previous place early and rush to check in). 'Could have done better with a little effort / thought'.
Stayed 3 nights in Feb 2020

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Poor loo paper !
Excellent stay lovely staff two slight niggles, the stairs are quite steep and the quality of the toilet paper was appalling no doubt some bean counter has worked out they can save money Not acceptable in this otherwise lovely friendly hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service with a smile
From the moment we arrived, our hosts were friendly and welcoming and extremely helpful. The room was good and the bed really comfortable, a great nights sleep. Devises has quite a bit to offer, from the shopping, the nightlife and the people in general we found to be friendly and charming. A really great stay and somewhere I will return to. Well done all at the Black Swan, amazing service.
Stayed 3 nights in Dec 2019
Response from Colin on Dec 31, 2019
Thank you so much Tim, a pleasurable visit . Hope to see you soon. Colin and the team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is perfect for town centee shopping. The hotel car park is difficult to find and too small for staying guests.
Stayed 1 night in Dec 2019
Response from Colin on Dec 31, 2019
We apologise for the car parking, but as you can imagine with the age of the buildings and the premium location of the site, we are happy to be able to offer some car parking. Thank you for your review and we are happy you had a good stay otherwise.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky room...nice and quiet....lovely bathroom. The reception on the TV did not work properly.
Stayed 2 nights in Nov 2019

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The black swan Devises
From walking in the door to handing the room key back the staff at the black Swan were happy to help and chat . The room was exquisite and quaint . And the selection of foods available was fantastic . Thank you for such a relaxing stay
The gateway
Proper warming fire
Stayed 1 night in Nov 2019

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old English Inn, great for a short stay lovely breakfasts, staff hospitable
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent night at The Black Swan! Quirky, friendly, organised. I stayed in Room 4, lovely bed, linen and a good shower. I swapped my room for a double upon arrival as had booked a twin, which was dealt with quickly and with smiles. There was a vibrant atmosphere in the bar and restaurant throughout the day and of course Devizes didn't dissapointed in terms of having something to keep me occupied. As a single traveller I felt safe and thoroughly enjoyed my little trip. The cooked breakfast was also very good. I would definitely recommend and return!
Stayed 1 night in Oct 2019

8/10 Good

jeff

Stayed 2 nights in Sep 2019

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
This is a lovely hotel with lovely amenities and truly lovely staff.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Very narrow difficult staircase to bedroom and only average dinning room. Bedroom and Bathroom very good.
Stayed 2 nights in Sep 2019

10/10 Excellent

shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spouse and I had an amazing 2 nights staying at the Black Swan Inn. We were looking for a getaway and found this little gem hidden in the Market Place of Devizes. The staff were great and their eagerness to provide a service that enhanced our time there was nothing short of brilliant. The food was and is amazing and for an evening meal, I can really recommend their chicken dish for two to share. We stayed in room four which wasn't a big room but is in character with this listed building and room sizes of the time. It had, I'm sure, the tallest king size bed in the world and you had to literally climb into bed (I wonder if this is where the saying comes from), it do'es kind of overshadow the room but the comfort of it certainly makes you forget that. The shower is to die for with amazing water pressure and the only thing that would enhance it, would be the addition of a handheld showerhead for those hard to get at places. The only other thing I would add is that a pedestal fan wouldn't go amiss for the summer nights. Now to the bit that may put off some folk or attract others, the Black Swan Inn is listed as one of the 7 most haunted hotels in Britain, a fact that we were not aware of and more so, we were staying in room 4, the haunted room. This
Stayed 2 nights in Sep 2019

10/10 Excellent

Julie, Jersey C.I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bags of character
staff bent over backwards to make our stay a great one, hotel had bags of character as did Shirley!! Loved the live music and jamming sessions but really sorry that Florence and John are leaving and the hotel and bar are to be updated and refurbished.
Stayed 2 nights in Oct 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Pete, Cardiff, Wales

Liked: Staff & service, property conditions & facilities, room comfort
Nice old England hotel
Really nice old England hotel. Loads of character with big open fire places and old oak beams. Feels like your staying back in time but with all the mode cons like WiFi and power showers. Really enjoyed my stay great atmosphere and welcoming staff plus u get a good full English breakfast in the morning. Will definitely come back for another visit 😉
Stayed 1 night in Sep 2017

10/10 Excellent

John, Herts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Stay at the Black Swan
Great place to stay, very atmospheric and quirky. Room 4 had some interesting antique furniture. The hotel is a feast for the eyes, lots of interesting things to look at. On the Friday we stayed there was a live band, and a mix of people calling in, from young to old. The staff were very helpful , breakfast was great. We were told about ghosts which had been seen at the Hotel. Tis pity it is changing ownership as I fear it will lose its charming quirky character. John
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Quirky hotel with a difference
If you prefer a space full of history, old paintings and drawings, copper and brass, old furniture, to a clinically white pristine room, then this hotel is for you. The beds were clean and comfortable, the bathroom clean and equipped, the view out the window fascinating old tiles roofs. Being right in the middle of town is a bonus.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting, historic building. Excellent food, I would use again.
Stayed 1 night in Aug 2017

8/10 Good

Kimmy, London

Liked: Staff & service, room comfort
Interesting Hotel
We stayed at this hotel as we were attending a wedding in Owl Lodge,Lacock. It is 20 minutes away by car. Our room was outdated but decent for one night stay. Breakfast was excellent and enjoyable. Staff were very friendly. It would have been helpful if we were told upon arrival when check out time was.
Stayed 1 night in Aug 2017

2/10 Terrible

CON

Disliked: Cleanliness, property conditions & facilities, room comfort
A very disappointing experience. I was cycling through the area and just wanted a quiet evening. Sadly the pub was very run down and obviously in transition since it was not even open to the public. The staff were friendly and directed me to a good venue in town for a meal. But there was excessive noise from the bar at midnight and i had to complain. I could not recommend this place.
Stayed 1 night in Aug 2017

10/10 Excellent

Carole, Wiltshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time!
My partner and I stayed in one of the traveller caravans out the back and thoroughly enjoyed our stay. Toilets and shower facilities were inside the pub. This added to the great experience. The landlord is very friendly and nothing was too much trouble. Oh, and the food is great. 😀
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty.
Terrible service, almost ripped off at the bar but spotted the short measure
Stayed 1 night in Aug 2017

4/10 Poor

david

Disliked: Staff & service, property conditions & facilities
Not worth the money
Over priced, room (No 8) looked nothing like as shown on their web site so was not worth the £94 for a night stay, not finished or even started with decorating, staff not very friendly, they could not even bother to say have a safe journey home or how was your stay, a so called full English breakfast was 1 sausage 1 egg 2 dried bacon and 1 single mushroom and half a tom and that was served up with in 2 mins of sitting down so had no chance of having any cereals to start with, poor service.
Stayed 1 night in Aug 2017

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely visit again, a real gem
The room was lovely and clean, had everything you need and the bed nice and comfy. Breakfast was lovely, so were the staff. The only thing lacking was parking, but there are various reasonable car parks very close by.
Stayed 1 night in Aug 2017

6/10 Okay

Cols, Sheffield

Very basic but very quirky
Staid in the green caravan out in the back yard. V basic but v quirky too. Lovely cooked breakfast, and a shower in one of the un-occupied rooms. Brilliant stop over venue. Only downside was the lock on the caravan door - felt a bit vulnerable. But if you like quirky, you will love this place :)
Stayed 1 night in Jul 2017

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building was extremely un-inviting to the point there was no handle on the main door and you had to call the owner on his mobile to gain access. Once inside there was a damp dusty smell and it was very dark and dingy. The room was very basic with bare boards with nails sticking through. Bathroom was old fashioned. We chose not to eat on the premises but only option was a Wetherspoon pub in the town!! We attempted a drink but the glasses were filthy. It took a lot of effort to get my wife to stay. It certainly was not worth the money needless ti say we left very early the next morning. Im sure if someone was willing to spend the money on the premises it could be very nice.Sadly it ruined the start of our holiday
Stayed 1 night in Jul 2017

10/10 Excellent

Steve, Bath, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully unique hotel in the centre of town.
My wife & live on Bath and we'd driven or cycled through Devizes on a number of occasions - never stopping to have a look. We decided to stay in Devizes on this occasion; whilst cycling back to Bath after two days of cycling up from near Southampton. We planned to stay at the Black Swan and we had a wonderful time there. The old coach house yard was the first thing that we noticed - it's really long with benches, but also with two "shepherds huts" at the far end which are used for accommodation. The old pub itself is full of antiques which create a unique atmosphere. The unique atmosphere was continued the night we stayed there because there was live music and the place was humming (it was a Friday night)! The locals were really friendly and we also met people who'd moved to Devizes from the Home Counties and were loving every minute! The next day we tookd time to walk around Devizes and enjoyed the old church, the museum and the independant shops / cafes. The staff at the pub were also very helpful & friendly.
Stayed 1 night in Jul 2017

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back in time to the good old days.
The Black Swan was amazing. It was a real pub good beer great service and a mixed and varied clientel. I love every minute of our stay bedroom spotless comfy bed excellent breakfast stairs a bit of a nightmare but would l return too blooming right l would tomorrow.
Stayed 2 nights in Jul 2017

10/10 Excellent

Lesley, Brentford

Liked: Cleanliness, staff & service, room comfort
Such a warm welcome
We were wet and bedraggled after a long bike ride in the rain, but we were welcomed and were able to hang up all wet clothes in our room. It is an old building so facilities not the most modern in the room. Despite this, and the old carpet, the bed and bedclothes were clean and comfortable. The shower was excellent, hot and lasted. We did not have to move from the pub as we had dinner in the evening there, which was delicious.
Stayed 1 night in Jul 2017

6/10 Okay

Yang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
celebration of 49th Wedding Anniversary
This hotel could do with a up lift. very dark and old looking. The bedroom was not of good standard:- 1) Matteress did'nt fit bed. 2) Wardrobe and chest drawers handles fallen off so was difficult to open. 3) Shower over bath had no bracket to fit hose head so could only be used in bath. 4) The floor was bare boards and uneven. 5) T.V. could not get BBC channels. 6) Stairs to bedroom was bare boards caught the back of my leg on a nail that was sticking out and cut it. (I KNOW THIS IS A OLD HOTEL BUT STANDARD COULD BE A LOT BETTER)
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Black Swan in Devizes
On the whole very good, being a 16th century pub very old world atmosphere. Bathroom excellent and very good comprehensive breakfasts.
Stayed 1 night in Jun 2017

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a little gem worth every penny
Stayed 3 nights in Jun 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great eclectic atmospheric place
Barman , landlord and breakfast staff all great really refreshing place to stay
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
False advertising with regards parking on-site. Have to pay a day rate at pay & display. Not impressed that hotel took money for room in a holding account then charged when checked out as well. Had to wait a week for money to reappear back in account whereas money was quick to go from account after used chip & pin
Stayed 1 night in Jun 2017

4/10 Poor

Sophie

Disliked: Staff & service
Scary stay!!!
Given room 4 which is haunted... not knowing this at the time but sensed a problem in the room very cold unsettled and lastly felt a presence... not a nice experience left at 11.30pm
Stayed 1 night in Jun 2017

6/10 Okay

Les, Portsmouth

Disliked: Property conditions & facilities
Hotel on the Kennet & Avon Canal
A very tired hotel which also is a part time Pub and an Antique Shop. The bed was comfy and clean but the bedroom was not particularly comfortable. Breakfast was basic but ok.

10/10 Excellent

Robert Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay for canal trip.
We stayed here as we had a canal trip booked,but also the food we had for a evening meal was excellent.

8/10 Good

Scott, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quirky hotel in the heart of the town
Received a warm welcome from Neil and was upgraded to a charming room . Warm, comfortable and spotlessly clean. I missedbreakfast as service does not start until 7 30.