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Reviews of Super 8 by Wyndham Perham

2 out of 5
Super 8 by Wyndham Perham
106 Jake St, Perham, MN

Reviews

6.8
Rating 10 - Excellent. 58 out of 273 reviews" "
Rating 8 - Good. 84 out of 273 reviews" "
Rating 6 - Okay. 50 out of 273 reviews" "
Rating 4 - Poor. 47 out of 273 reviews" "
Rating 2 - Terrible. 34 out of 273 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 2 nights in Apr 2024
Response from jesse on Apr 20, 2024
Dear Deborah,We are delighted to have been your chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

2/10 Terrible

Sam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time staying st this hotel over a 2 year period simply because their are not many options in Perham. It has gone down hill even farther. Staff other than the manager is new (again) and cannot figure out how to use expedia at check in. You are given 2 keys...one for your room and the other for the outside doors. Guess what, none of the outside doors work except the front door to the building so very inconvenient. Carpets are ripped, you can hear every word said in rooms and hallways next to you. Television both times I have stayed have lines in every channel as if they have not figured out how to hook up a cable system yet. Don't bother trying to go get coffee at the front at breakfast because they put out 1 pot and then do not refill it. Motel is in dire need of an upgrade which looks like it was last done when originally built in the early 80's. I do not recommend this place to any family staying.
Stayed 4 nights in Feb 2024
Response from jesse on Feb 26, 2024
Dear Sam,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.We just purchased this property and have been working hard at getting it updated. We have installed all new windows and just got the new door locks in a few weeks ago. They are still working on some of them. We have all new flooring and furniture on order. We also hope to be doing some fun things for outside. We hope that you will come back and see how much has changed.

10/10 Excellent

Darlene

Stayed 1 night in Feb 2024
Response from jesse on Feb 15, 2024
Dear Darlene,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 Excellent

Diane

looking forward to their remodel in the spring
Stayed 1 night in Feb 2024
Response from jesse on Feb 4, 2024
Dear Diane,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN. We are also looking forward to the remodel too..

8/10 Good

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from jesse on Jan 19, 2024
Dear Diane,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN.

10/10 Excellent

Amanda, Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs updates but staff was friendly and it was a convenient in and out.
Stayed 1 night in Jan 2024
Response from jesse on Jan 17, 2024
Dear Amanda,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham MN. We are so excited that we will be starting our full property renovation as soon as all of our products arrive. We hope you come back and check it out.

8/10 Good

Irvin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Super 8 Perham Management on Jan 11, 2024
Hi Irvin! Thanks for leaving a review. Feel free to reach out to us with any concerns regarding your stay, and how we can make your next stay better! The satisfaction of our guests is our number one priority.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness
Friendly accommodating staff but poorly trained
We went to Perham for a funeral and we weren't sure we would want to drive back home the same day so we booked a room a few days in advance. After the funeral we decided to try and drive home so i called and tried to cancel the room. The employee said no problem, Then I heard another employee in the background directing him on what to say. He then apologized and said he was new and if I canceled the room they would have to charge me anyway. I then told him nevermind and that we would be there to check in that evening. When I got there to check in I was charged about $15 more than I had booked the room for. I asked why and the employee said it was because I called to cancel.. ?... So apparently they had actually canceled my room and put in a new reservation when I got there. The cleanliness of the room i was put in was not up to par so we asked to be moved to a different room and that room was the same way. The employee at the desk was nice and wecwere tired so we just dealt with it. The next morning the manager was at the desk and he was extremely professional and understanding. He refunded my money without me even asking. I feel like they could be a good place if they had their front desk employees trained properly and also properly trained housekeepers. The walls in the rooms looked like they had never been wiped down. The bathtubs were dirty and there were crumbs everywhere. Neither one of the refrigerators or microwaves had been wiped out.. etc...etc...
Stayed 1 night in Dec 2023
Response from jesse on Dec 20, 2023
Dear Christina,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Super 8 Perham Management on Dec 11, 2023
Thank you for your review Jessica! We look forward to seeing you next time you are in the area.

8/10 Good

Keith

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Better now than when we stayed last year!
Stayed 3 nights in Nov 2023
Response from jesse on Nov 6, 2023
Dear Keith,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from jesse on Oct 25, 2023
Dear Richard,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

William

Stayed 1 night in Oct 2023
Response from Super 8 Perham Management on Nov 6, 2023
William, thank you for your review! Please let us know what we can do to make your next stay even better. Hope to see you next time you're in the Perham area!

8/10 Good

Murray

Travelled with family
Liked: Cleanliness, staff & service
Was an okay place for the night. Pillows are great! This is always a bonus for me. And the staff member who checked us in was amazing!! Give that guy a raise. Wish I could remember his name but we checked in September 30 afternoon and I didn't write his name down cuz I thought I'd remember. Hotel definitely needs some updating, but for the price, it worked for us. We would stay again.
Stayed 1 night in Sep 2023
Response from jesse on Oct 16, 2023
Dear Murray,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham. We are hoping you stop in again after our renovation gets complete in this spring.

8/10 Good

Marlene

Travelled with group
Lighting was poor, coffee pot didn’t work, sink water did not drain out well, tv was blurry and hard to get regular channels.
Stayed 1 night in Oct 2023
Response from jesse on Oct 8, 2023
Dear Marlene,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was relatively clean. The room needed updating. Light bulb burned out. Sink -water extremely low pressure.
Stayed 1 night in Oct 2023
Response from jesse on Oct 7, 2023
Dear Diane,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 Okay

Kassidy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Super 8 Perham Management on Oct 27, 2023
Thanks for taking the time to leave a review Kassidy. Please feel free to reach out to us with any concerns regarding your stay. We hope you give us another chance in the future to better serve you!

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from jesse on Oct 3, 2023
Dear Teresa,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 Okay

Greg

Travelled with family
Disliked: Property conditions & facilities
The DISH TV service was out all night. Room required a master key to enter, so a member of staff had to let me into the room.
Stayed 1 night in Sep 2023
Response from jesse on Sep 27, 2023
Dear Greg,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Half hour for check in. No room keys available. Room floor not vacuumed. Wore white athletic sox and bottoms were black from walking on floor. Ragged carpet. Bathroom clean. Bed comfortable. Breakfast OK. Would not recommend. Whole place needs cleaning and updating.
Stayed 1 night in Sep 2023
Response from jesse on Sep 25, 2023
Dear Guest,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future. We start our new renovation with winter and I hope you will come check us out again when its done.

8/10 Good

Darrel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from jesse on Sep 25, 2023
Dear Darrel,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

riley

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelt like cigarettes and room had sticky stuff all over it
Stayed 1 night in Sep 2023
Response from jesse on Sep 22, 2023
Dear Riley,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Stanley

Stayed 4 nights in Sep 2023
Response from jesse on Sep 20, 2023
Dear Stanley,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

2/10 Terrible

Erik

Stayed 1 night in Sep 2023
Response from Super 8 Perham Management on Sep 18, 2023
Erik, we apologize that your stay was less than satisfactory. Please reach out to us regarding any concerns or problems with your stay.

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the front counter was away from desk for over 10 minutes on a Friday night cleaning a room. My room key did not work, so the staff had to open the door for me and I could not leave. they said 9 rooms are that way. Bed was messy, possibly dirty linens. Very high likelihood the counter person was high (red haired man)
Stayed 1 night in Sep 2023
Response from jesse on Sep 16, 2023
Dear Todd,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future. We are doing a full renovation this winter and hope that you come back to check out the changes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Hotel i have ever been to
Stayed 1 night in Sep 2023
Response from jesse on Sep 11, 2023
Dear John,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future. We hope that you will check us out after our renovation.

4/10 Poor

Tracey

Liked: Cleanliness
Disliked: Staff & service
Fair place and condition. I was double charged (eventually quadruple charged) had a guest walk in my room with a key. Took almost a week to get my money refunded and no discount for the long process
Stayed 2 nights in Sep 2023
Response from jesse on Sep 8, 2023
Dear Tracey,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 Okay

David

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from jesse on Sep 5, 2023
Dear Dave,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

Barry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jesse on Sep 4, 2023
Dear Barry,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

Susan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from jesse on Sep 5, 2023
Dear Susan,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

john

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The outside was good, clean and flowers good. The room was musty and the carpet was damp. The bathroom floor had hair and a q tip from the previous tenant. The free breakfast waffle was good. I had to go into cabinets looking for utensils and wow what a mess. Food loose in the cabinets.
Stayed 2 nights in Sep 2023
Response from jesse on Sep 4, 2023
Dear John,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

8/10 Good

JoAnne

Stayed 1 night in Sep 2023
Response from jesse on Sep 25, 2023
Dear JoAnne,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

6/10 Okay

Jennifer

Stayed 1 night in Sep 2023
Response from jesse on Sep 25, 2023
Dear Jennifer,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

Matthew

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong odor of urine & bleach in 1 room and the other room was severely damp (even with the air running). Ended up cancelling and spending more at a better hotel.
Stayed 3 nights in Aug 2023
Response from jesse on Sep 1, 2023
Dear Matthew,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future. We are working on a renovation and hope you will come back to see our changes.

2/10 Terrible

Greg

Stayed 1 night in Aug 2023
Response from jesse on Aug 30, 2023
Dear Greg,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future. We also hope with our new renovation happening this fall that you will come check it out to see our new hotel.

4/10 Poor

Kayla

Stayed 1 night in Aug 2023
Response from Super 8 Perham Management on Sep 18, 2023
Hi Kayla, we are sorry to see your stay was less than satisfactory. Please feel free to reach out to us regarding any concerns with your stay.

4/10 Poor

Patricia

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room was very humid despite AC; bed was full size, not the queen size we paid for; guest book says $10/night pet fee but we were charged $25/night; dirty maid cart outside our room overnight (though we were able to get a roll of toilet paper from it because there was none in the bathroom); Wi-Fi kept cutting out.
Stayed 2 nights in Aug 2023
Response from Super 8 Perham Management on Aug 28, 2023
Patricia, we apologize for these inconveniences. We understand we have things to work on and we are actively doing so. We are newly under new management and ownership and are under renovation of the whole motel. We hope that you will give us another chance in the future, should your travels ever bring you back to the area.

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness
Not worth the time to stay
We were told our room was ready to check in. Upon getting into our room, we found dirt & gravel in the bathroom & on the carpets. I went to the front desk to request a better cleaning. Waited for sometime, but no one showed up, so I found a vacuum & did it myself. I was also lucky to have cleaning wipes along & wipes down the furniture. It didn’t look like anything had been done in the room for a long time. There was also a chunk cut out of the carpet that looked like the shape of an iron. There was coffee & cups in the room, but no coffee maker. The room also had a damp musty smell. Won’t stay there again!
Stayed 2 nights in Aug 2023
Response from jesse on Aug 22, 2023
Dear Michelle,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
The staff was pleasant but the room needs updating soon. There is a recliner in the room but I refused to sit on it.
Stayed 2 nights in Aug 2023
Response from Super 8 Perham Management on Aug 21, 2023
Hi Peter, thanks for your review. Please rest assured that our motel is under a complete renovation as we are now under new management and ownership! We hope you will be back to visit us next time you're in the area!

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Go there to check in find out your room is still nasty dirty and your key don't work been trying to get a refund for how many days through Expedia and them having a hard ass time
Stayed 1 night in Aug 2023
Response from Super 8 Perham Management on Sep 1, 2023
Hi Nicole, we are sorry to hear about your unsatisfactory stay with us. Please know that we are newly under new management and ownership and are renovating our whole motel. We know we have things to work on and we are actively doing so. However, in regards to being sent to a dirty room, that is very uncharacteristic of us, and I will talk to our staff about this to avoid it from happening again. We sincerely apologize, and hope that if your travels bring you to the Perham area again, you will give us another chance and check out all the improvements! Please feel free to reach out to us with any other concerns regarding your stay.

2/10 Terrible

Bradley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from jesse on Aug 13, 2023
Dear Bradley,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Cindy

Disliked: Cleanliness, property conditions & facilities
When we got there they gave us a room and when we went in the floor wasn’t vacuumed Therecwas food left in the refrigerator We requested another room and they gave us one Partly because there was only 1 bed and because we felt it wasn’t clean The new room was slightly better but had to go ask for pillowcases because the pillows on 1 bed didn’t have any It smelled of mildew There was no other place to go or we would have Never again Very run down I felt sorry for the employees They seemed run ragged
Response from jesse on Aug 1, 2023
Dear Cindy,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Jeanine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean and staff not friendly or helpful.
Stayed 2 nights in Jul 2023
Response from jesse on Jul 28, 2023
Dear Jeanine,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Jade

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from jesse on Jul 28, 2023
Dear Jade,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Room was disgusting, the bathroom floor was dirty the toilet had hairs on it. The carpet was tore up and dirty. We have always stayed at this hotel and this is the worse it has been. Check out was 11 and at 10 I had a knock on the door from housekeepers seeing if we were gone yet and the same thing at 10:30.
Stayed 2 nights in Jul 2023
Response from jesse on Jul 25, 2023
Dear Mike,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.Please let me know the best contact number and time to reach you, or feel free to contact me via email anytime at Cole@jljmanagement.com. I look forward to speaking with you in order to restore your confidence in our property.

6/10 Okay

Sandra

Liked: Room comfort
Rough around the edges
When I arrived, the hotel was not able to provide me with a key to my room because their system was not working, so they opened the room for me and I had to move my things in without locking doors. I stayed locked in for the night because I could not come and go. I was woken by housekeeping (after a rough night of sleep) at 7:45 am. The rest of the check in and out went fine, but the state of the hotel was not great.
Stayed 1 night in Jul 2023
Response from jesse on Jul 25, 2023
Dear Sandra,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.Please let me know the best contact number and time to reach you, or feel free to contact me via email anytime at Cole@jljmanagement.com. I look forward to speaking with you in order to restore your confidence in our property.

4/10 Poor

DeeAnn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was smelly, like stale cigarette smoke and it didn't have a smoke detector in the room. Overall, the facility was quite rundown.
Stayed 2 nights in Jul 2023
Response from jesse on Jul 25, 2023
Dear DeeAnn,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.Please let me know the best contact number and time to reach you, or feel free to contact me via email anytime at Cole@jljmanagement.com. I look forward to speaking with you in order to restore your confidence in our property.

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I know, you get what you pay for but come on! No shower curtain, toe nails on the carpet and hair on the bathroom floor. The staff was mostly rude, including the woman who told me I could only get an extra towel if I brought my dirty ones to her. Two towels for two people for a 3 day stay. Our room key stopped working on the second day - luckily at that time a rude employee was at the desk. Stay ANYWHERE but here when in Perham.
Stayed 2 nights in Jul 2023
Response from jesse on Jul 25, 2023
Dear Shannon,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.Please let me know the best contact number and time to reach you, or feel free to contact me via email anytime at Cole@jljmanagement.com. I look forward to speaking with you in order to restore your confidence in our property.

8/10 Good

Sidney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
thought the hotel was an excellent place to stay, Would absolutely stay there again. Could use a little paint in the room we stayed in. Had a large water stain on the ceiling and we stayed on the main floor
Stayed 1 night in Jul 2023
Response from jesse on Jul 25, 2023
Dear Sidney,We are delighted to have been your hotel chosen hotel during your recent stay in Perham. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the Super 8, and we hope you choose to create more memories with us whenever your travels bring you back to Perham.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled and lock didn't work on door. Had to have desk person unlock the door when I needed to get in and no effort was made to repair it.
Stayed 2 nights in Jul 2023
Response from jesse on Jul 28, 2023
Dear Brian,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

4/10 Poor

Linda

Stayed 4 nights in Jun 2023
Response from jesse on Jul 28, 2023
Dear Linda,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.