Suite, 1 King Bed, Non Smoking, Jetted Tub

Reviews of Red Roof Inn & Suites Detroit-Melvindale/ Dearborn

2 out of 5

Reviews

7.0

Good

Rating 10 - Excellent. 251 out of 895 reviews" "
Rating 8 - Good. 277 out of 895 reviews" "
Rating 6 - Okay. 147 out of 895 reviews" "
Rating 4 - Poor. 107 out of 895 reviews" "
Rating 2 - Terrible. 113 out of 895 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

CLARENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 11, 2024
Hello Jennie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Angela

The front desk guy was really nice Rooms were in very bad condition. Out tv remote and door locks did not work
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 4, 2024
Dear Angela,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room you described, the condition of the door lock and tv remote you described. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

8/10 Good

Parth

Stayed 2 nights in Feb 2024
Response from Oshane RediResponse Specialist on Mar 4, 2024
Hello Parth,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Peter

Business traveller
Disliked: Staff & service
The pool was closed. The breakfast was skimpy. I chose te place because it had a pool. How long has the pool been out of order?
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 4, 2024
Dear Peter, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Vontray

Travelled with group
Liked: Cleanliness
Nothing
Stayed 3 nights in Feb 2024
Response from OnielRediresponse Specialist on Mar 3, 2024
Hi Vontray,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future on your next say at RedRoof, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,RedRoof Management

8/10 Good

suzanne

Travelled with group
Liked: Cleanliness, staff & service
lots of recent room improvements. excellent matress, great staff
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on Mar 1, 2024
Dear Suzanne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I am glad to read that you were pleased with the mattress and our staff, prompting your 4/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Mont

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they were excessively rude and the property had black mold growing in the bathroom, plus a discreet infestation of something that will have you itching and scratching once you get back home….
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 21, 2024
Thank you for taking a moment to leave a review, Mont. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn were disappointed to see your 1/5 score following your stay. You indicated that the rude staff, the itching you mentioned and the other listed issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okay

Stacey

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It would have been great if there was some grass for the dogs. Had to walk a bit to find some. Staff was all very friendly. The rooms have thin walls and there was lots of noise in the lobby and hall ways that travelled.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Feb 20, 2024
Thank you for taking a moment to leave a review, Stacey. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 3/5 score following your stay. I am thrilled that our friendly staff pleased you. However, you stated that the noise mentioned and the other listed issues dampened your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Red Roof Management

8/10 Good

corwin

Stayed 2 nights in Feb 2024
Response from Xao RediResponse Specialist on Mar 25, 2024
Hello Corwin,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was delighted to see your 4/5 score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Savi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and kind staff
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 7, 2024
Hello Savi,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the spotlessness of your room and the hospitality of our staff. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Red Roof Management

10/10 Excellent

Mohima

Stayed 1 night in Jan 2024
Response from Xao RediResponse Specialist on Mar 25, 2024
Hello Mohima,Thank you for taking the time to share your feedback with us. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn was delighted to see your perfect score. However, we would love to hear about your stay, so please feel free to share your comments with us.Once again, on behalf of Red Roof, we would like to thank you for sharing with us. It would be our pleasure to host you again.With thanks,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jiyun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best red roof I've ever stayed
Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Jan 21, 2024
Thank you for taking a moment to leave a review, Jiyun. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. I am happy that you found our hotel to be the best Red Roof you've stayed at. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Red Roof Management

10/10 Excellent

Kaylynn

Liked: Cleanliness, amenities
Response from Gabrielle RediResponse Specialist on Jan 21, 2024
Thank you for taking a moment to leave a review, Kaylynn. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Good

JUAN CARLOS

Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 19, 2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
NICE
Stayed 1 night in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 11, 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a nice experience with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Willis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Oshane RediResponse Specialist on Dec 25, 2023
Hello Willis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Jason

Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 18, 2023
Dear Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Tim

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people
Stayed 2 nights in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 18, 2023
Dear Tim,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our staff prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 Okay

Orville

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 17, 2023
Hello Orville, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on Dec 12, 2023
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

hamood ur rehman

Response from Adraine Rediresponse Specialist on Feb 15, 2024
Hello Hamood, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Good

Shalaunda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coffee and hot water was left over from the night before, which made it cold. The flavors water on the hallway had spoiled fruit inside, which reflects in the taste.
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 30, 2023
Dear Shalaunda, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you highlighted. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Nathing good about this place
Stayed 2 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 28, 2023
Hello Paul, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It’s disappointing to see you were displeased with your stay, resulting in a 1/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your comments are always encouraged to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and a short Uber drive to the stadium
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 24, 2023
Hi Tom,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn with us. It was so rewarding to see that we earned your perfect score with our close proximity to the station and that our location was easy to get to. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

FADI

Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Dec 16, 2023
Thank you for taking a moment to leave a review, Fadi. The staff and I at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 Good

CRAIG

Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 24, 2023
I appreciate the time that you took to share your sentiments with us, Craig. Our team at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gueorgui

Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 23, 2023
Hello Gueorgui, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on Nov 23, 2023
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Antuwuan

Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 21, 2023
Hello Antuwuan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They say pictures are worth 1000 words, so I will lead with pictures. But I also have words. How this got 7/10 on Expedia is a mystery, wrapped in a riddle, surrounded by a question: How does this place continue to exist as a viable business? Who owns this place? Do they sleep at night? Certainly they don’t sleep here if they do. I have been traveling for business for over 30 years. Never in my life have I stayed in a filthier place, and I once stayed in a friend’s basement we dubbed “Lair of the Cat Witch.” This place was filthier. How can walls even get this dirty? And don’t get me started on the carpet. I would never stay here again as long as I live, and if I do, it’s only because I’ve been kidnapped, and someone is holding me here against my will. The night staff was helpful.
Response from Oshane RediResponse Specialist on Nov 18, 2023
Dear Jason, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. You indicated that the night staff was helpful. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other issues mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Melanie, Salem

Liked: Staff & service
Disliked: Amenities
The staff were very helpful. Bit of an odd smell. Overall okay for a quick rest.
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 15, 2023
Thanks for telling us about your stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. Melanie, I am pleased to hear you found our staff to be very helpful and overall okay for a quick rest. However, I am sorry you were displeased due to the odor you described. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you again for sharing your feedback and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Charlea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Toni-Ann RediResponse Specialist on Nov 3, 2023
Hello Charlea,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Darlene

Travelled with family
Liked: Cleanliness, staff & service
Comfort was not there Loud obnoxious people above us
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 19, 2023
Dear Darlene,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. I am sorry that your experience did not meet your expectations due to the noise disturbance you mentioned and the other highlighted concern.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Erin

Disliked: Amenities, property conditions & facilities
One lightbulb was burned out in the bathroom and the remaining 3 were different colors. There was no conditioner or lotion provided in the bathroom. Spills on the walls primarily in the brathroom that were just left. Shower curtain had rips in it at the top. Room smelled funny (musty and smokey) and felt very dry. I woke up in the night quite congested. Cobwebs hanging from ceiling. The fan/heating/cooling unit on the wall was partially falling off and the fan made a weird noise on and off all night. Fridge was making a noise nonstop too. Some of the electic outlet covers were falling off. Furniture was chipped and scratched. Bathroom sink dripped unless you got the handle in the exact right spot. The pool was closed. Breakfast options were very limited and didnt look fresh. They didnt even have creamer for the coffee :( There was a leak in the dining room ceiling. Pretty thin walls and loud doors. The hotel did not feel like it was in a safe part of town. The bed was comfy though so that was a plus. I would not stay here again though.
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 12, 2023
Dear Erin,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It's good to hear that you found the bed to be comfy. However, I am sorry that your experience did not meet your expectations due to the burnt out light bulb in the bathroom, lack of the toiletries you mentioned, the conditions of the shower curtain you described, and the other highlighted issues. I have shared your comments with management to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This place needs to be refurbished
Stayed 1 night in Oct 2023

2/10 Terrible

ila

Stayed 2 nights in Oct 2023
Response from Devorine Red Roof Management on Oct 10, 2023
Thank you for taking a moment to complete our survey, Ila. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Destinine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Oct 8, 2023
Hello Destinine,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Anthony, Guelph

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 3, 2023
Dear Anthony, We at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Ernestine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot of transient individuals hanging around the front of the property. However, the biggest issue is this morning when I checked out, my body was covered in red, itchy, blotches …BED BUGS Here’s a recommendation stay somewhere else!
Stayed 2 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 30, 2023
Dear Ernestine,Thank you for your feedback following your experience with us at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. In response to the insects encountered, we sincerely apologize for the less than ideal experience.Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards.At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okay

Kelly-Anne

Travelled with family
Disliked: Staff & service
The staff were rude both at check in and check out.
Stayed 2 nights in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Kelly,Thank you for taking the time to tell us details about your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. The situation you described regarding your interaction with our front office staff is truly regrettable. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, nice stay
My Mom and I stayed one night. The hotel was clean, easy to access, and close to downtown Detroit. We were attending a concert at St. Andrews Hall and it took us 15 min to get there. The rooms were clean, the beds were comfortable, the fridge in the room was cold. It was a very nice stay. No-frills hotel, great stay. Will consider staying here again if I am in the area.
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Danielle,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I'm thrilled to read that you were pleased with the cleanliness of our hotel, the comfort of our bed and our amenities, prompting your 10/10 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Room was sufficient. Hotel was clean. Nice cheap place to stay.
Stayed 2 nights in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Kristie, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. The staff and I were happy to see that you loved the cleanliness and the affordable prices, prompting your 10/10 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Komal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on Sep 20, 2023
Hello Komal, Thank you for taking a moment to complete our survey. At the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Excellent

Zabiullah

Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 7, 2023
Hello Zabiullah, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Carla Red Roof Management on Sep 17, 2023
Hello Autumn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 5/5score following your stay. At Red Roof, we aim to deliver a great experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Bethany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 16, 2023
Thank you for taking a moment to complete our survey, Bethany. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Dean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the Ford Museum/Greenfield Village. Apparently the locking system to all the rooms in the hotel did not function and the desk clerk had to open our doors. The desk clerks were prompt, but inconvenient for both them and guests. One issue with one of our rooms (302). It smelled like vomit and was reported to the night desk clerk when opening our door. Luckily I had some Lysol spray to fix that issue. Otherwise, it was a good stay.
Stayed 2 nights in Sep 2023
Response from Devorine Red Roof Management on Sep 16, 2023
Hello Dean,Thank you for taking the time to write a review of your stay. We appreciate you letting us know that there was an issue with the locking system and the room had a smell. We are sorry for this issue, but are happy to read that our staff was prompt on handling the situation. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Kaila

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on Sep 11, 2023
Thank you for taking a moment to complete our survey, Kaila. The staff at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist