Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of Microtel Inn & Suites by Wyndham Roseville/Detroit Area

2 out of 5

Reviews

5.6
Rating 10 - Excellent. 143 out of 1002 reviews" "
Rating 8 - Good. 186 out of 1002 reviews" "
Rating 6 - Okay. 201 out of 1002 reviews" "
Rating 4 - Poor. 193 out of 1002 reviews" "
Rating 2 - Terrible. 279 out of 1002 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Misty

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Eyvette

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Tanisha

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as I entered the lobby of the hotel to check-in, it smelled like marijuana. Then I had to give a 100.00 deposit. I was giving a room on the 3rd floor and the room was terrible. The walls was dirty, the lights didn't work and it smelled really bad. I called to get another room. The other room was on the 1 st floor. The room was better, but it had a smell as well. Upon leaving the room, I pushed the bed from the wall and there was mold on the lower part of the wall, which the bed covered up. This isn't a good hotel to stay. It wasn't noisy, but the place is dirty and smells.
Stayed 3 nights in Feb 2024

6/10 Okay

robert

Business traveller, Travelled with group
OK place. Dated but a place to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Queen

Stayed 3 nights in Feb 2024

4/10 Poor

Emery

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were wonderful! We arrived right in the middle of a huge snow storm and were greeted warmly by the front desk hostess. We stayed for 2 nights and a male staff member was salting the back walk ways and shoveling. He told us to be careful on the walk along with a “Go Lions!” They tried hard to make it clear but the storm was a lot. The beds were comfortable and room was very clean. It’s dated but worth it. I’d only recommend they update their towels as they are past their prime. I’d stay here again.
Stayed 2 nights in Jan 2024
Response from Manager. on Mar 8, 2024
Thank you for your kind words.

10/10 Excellent

Dbangs3

Stayed 1 night in Dec 2023

2/10 Terrible

Maha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not advise families to stay in this hotel because it is not good for children. You can smell drugs everywhere. In addition to that, it is very dirty. The room is very dirty. The chair, floor, table, and microwave have dirt and hair everywhere, and the bathroom towels are expired and black from a lot of dirt and washing. I entered it for half an hour and left. With my family, but there was a good woman working in the office who helped me cancel the reservation and get the money back.
Stayed 3 nights in Dec 2023

4/10 Poor

Bruce A

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross, filthy, nasty,
Stayed 1 night in Dec 2023

4/10 Poor

Darryl

Stayed 3 nights in Dec 2023

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023

10/10 Excellent

kirk

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Thank You, for your kind review.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Towels in room was dirty looking need to put out new towels
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Thank you for your kind review, I will pass on yourconcerns over the towels.

2/10 Terrible

Vahid

Liked: Staff & service
Disliked: Property conditions & facilities
Found some objects appear to be cameras in the room
Stayed 1 night in Dec 2023
Response from manager on Dec 12, 2023
I'm sorry you were unhappy with your stay.

8/10 Good

Martez

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023
Response from Manager on Dec 12, 2023
Thank you, If you stay with us again I hope tomake it a 5 out of 5.

6/10 Okay

shawn

I don't have one
Stayed 4 nights in Nov 2023
Response from Manager on Dec 4, 2023
We hope to see you again soon.

4/10 Poor

Yevhenii

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Very noisy, I had a door in my room to another with no reason. Crying kid was heard very good through that door. room looks totally not as on pictures. No internet and staff seems like does not want to fix it.
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Thank you for taking the moment to share your valued feedback with us regarding your recent stay, We hope for an opportunity to serve you better in the future.

6/10 Okay

Nancy

Travelled with family
Disliked: Cleanliness
Room was acceptably clean. Breakfast was not what I would call breakfast, Toast, Toaster Waffles, cold cereal loaded with chemicals and sugar! Apple juice, and coffee. No breakfast for me, left hungry. The pool was Cold, and had a scum line about 3inches high all the way around.
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
I am sorry your were unhappy with the continental breakfast, I will address your pool concerns with our maintenance.Thank you.

2/10 Terrible

Martez

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on Nov 21, 2023
We hope this unfortunate experience will not deter you from staying with us in the future.Thank You.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I Did not like was the noisy people up above me and in the room next to me,the to go breakfast was good,the staff excellent
Stayed 2 nights in Nov 2023
Response from Manager on Nov 18, 2023
Thank you for your kind words, I am sorry for the noise.Thank You.

2/10 Terrible

John

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the worst the doors didn’t lock downstairs when I got there it was a fight between a couple and the security was present the rooms smelled foul and was nasty I will never stay there again !!! I left within 30 minutes and couldn’t get a refund and didn’t even stay the second night and still didn’t get my money back !!!
Stayed 2 nights in Nov 2023
Response from manager on Nov 18, 2023
I am so sorry to hear that did not meet your expectations during your visit, We will look into this, and continue to strive toward improving our services. It is our hope to have another opportunity to better serve you in the future

2/10 Terrible

Lori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We left within 15 minutes there was roaches and bed bugs
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
We take these concerns very seriosly and will have our pest control company investigate this matter.

10/10 Excellent

hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
Thank You for your kind word, we hope to see you soon.

2/10 Terrible

Sedes

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room we booked said 2 queen bed and the bed wasn’t 2 queen, everything was awful there was strain on the sheet and bath room towel was dirty.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
I'm sorry your'e stay wasn't an enjoyable one, I will address your conserns with our maintenance and housekeeping teams to make sure a similar issue does not reoccur.

2/10 Terrible

Chanheang

Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
I am sorry we didn't meet your expectations.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would say is bring your own dry towels lol there are kid size but other then that rooms are clean and they offer breakfast and coffee fresh every morning we will be back next year D1 Nation football group
Stayed 2 nights in Nov 2023
Response from Manager on Nov 13, 2023
Thank you for you're kind review, I will pass on you're concerns about the towels to our housekeeper.

2/10 Terrible

Stella

Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Dear Stella,We sincerely apologize for the inconveniences you experienced during your stay at Microtel, We take your comments seriously and would like to assure you that a situation like this is certainly not in keeping with our standards. We will have addressed it with our maintenance and housekeeping teams to make sure a similar issue does not reoccur.

2/10 Terrible

TANYA, INGERSOLL

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were cleaning huge amounts of sheets and laundry in the hallways on our way to the room at 5pm. Both my son and I ended up with bed bug bites all over!!! GROSS
Stayed 1 night in Oct 2023
Response from MANAGER on Nov 8, 2023
We sincerely regret to hear our rooms were less than satisfactory in terms of cleanliness and amenities. Please accept our apologies for any inconvenience this may have caused you, and your feedback will be shared with our maintenance and Housekeeping teams.

8/10 Good

JEREMY

Business traveller
Location was convenient for me and price was reasonable. There was a barking dog in room next to me but over-all not a bad stay
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Thank you for you kind review.We will address the dog issue.

2/10 Terrible

Vonjay

Stayed 1 night in Oct 2023
Response from Manager on Nov 13, 2023
I am sorry we didn't meet your expectations.

8/10 Good

michelle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager. on Oct 17, 2023
Thank you Michelle,We hope to see you again soon.

4/10 Poor

Rokell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
I'm sorry if we didn't meet your expectations.Thank You.

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel wasn’t clean, they never change my towels or clean my room , stay from Friday to Monday and at one point I ask for toilet paper, soap, shampoo and clean towels and they never brought anything, the breakfast is a joke frozen waffles and toast, juice and milk, coffee and 2 cereals, big mistake.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 8, 2023
I am sorry we didn't meet your expectations, I will discuss this matter with our housekeeping staff.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Quiet and peaceful ✌️
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Thank you for your positive review, we look forward to seeing you again sson.

10/10 Excellent

Michael

Quietness
Stayed 2 nights in Sep 2023
Response from Manager on Sep 29, 2023
Thank you for your positive review,we hope to see you again soon.

4/10 Poor

Deonna

Travelled with family and small children
Disliked: Property conditions & facilities
The property had animals barking all night people were arguing
Stayed 1 night in Sep 2023
Response from Manager on Sep 25, 2023
I apologies for the noise issues you experienced, please in the future make the desk aware of an issue so we can resolve it.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Sep 16, 2023
Thank you for your review. We hope to welcome you back for another stay soon!

4/10 Poor

Cheryl

Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Thank you for your feedback regarding your stay, we hope any future stays with us will meet your expectations. Thank you for choosing our hotel.

10/10 Excellent

Darryl

Travelled with partner
Liked: Amenities
Everything was wonderful clean room nice staff
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
We're glad you enjoyed your stay, We hope we see you again soon!

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Manager on Sep 10, 2023
We appreciate your feedback regarding your stay, We hope your future experiences with us meet your expectations. Thank you for choosing our hotel

6/10 Okay

Amy

Liked: Staff & service
Disliked: Property conditions & facilities
There was a pubic hair on top of the closed toilet right off the getgo and there were two tampon wrappers in the bathroom garbage. Along with a plastic cup with lotion or something like that in it. I wouldnt stay at one of these hotels again.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 10, 2023
We apologize for the disappointment you experienced during your stay. We take your feedback seriously and will address the cleanliness and service issues you encountered with our team.

10/10 Excellent

Temperance

Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Temperence thank you for taking the time to share your feedback. We are happy to see that you enjoyed your stay. We look forward to your next visit.

8/10 Good

Ruth

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and helpful
Stayed 2 nights in Aug 2023
Response from Manager on Aug 28, 2023
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Jamie

Stayed 5 nights in Aug 2023
Response from Manager on Aug 28, 2023
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Crystal

Stayed 1 night in Aug 2023
Response from Manager on Sep 16, 2023
We appreciate your feedback regarding your stay, we hope your future experiences with us meet your expectations. Thank you for choosing our hotel.

6/10 Okay

Kennetta

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Manager on Aug 26, 2023
Thank you for your review.

10/10 Excellent

Garry

Stayed 1 night in Aug 2023
Response from Manager on Sep 10, 2023
Thank you for your fantastic review. We can't wait to welcome you back for another wonderful stay!

4/10 Poor

Lorraine

Stayed 2 nights in Aug 2023
Response from Manager on Sep 10, 2023
I'm sorry you didn't enjoy your stay.