Indoor pool

Reviews of Delta Hotels by Marriott Detroit Novi

3.5 out of 5
Delta Hotels by Marriott Detroit Novi
37529 Grand River Ave, Farmington Hills, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 169 out of 280 reviews" "
Rating 8 - Good. 58 out of 280 reviews" "
Rating 6 - Okay. 23 out of 280 reviews" "
Rating 4 - Poor. 11 out of 280 reviews" "
Rating 2 - Terrible. 19 out of 280 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great to stay in with kids! The hot tub could use some maintenance, but everything else was great! Clean rooms, super nice staff and the restaurant was delicious and staff was great there as well. Definitely recommend!
Stayed 3 nights in Mar 2024
Response from Danesha C. on Apr 5, 2024
Dear Amy,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Jenelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smelled amazing, was clean, and the staff was very friendly and helpful! The room was large, clean, and was thoroughly pleasant. The elevators were intermittently causing trouble so we took the stairs which was fine most times. Was disappointed that the pool closed at 9pm after we were told 10 pm and was shocked that instead of staff coming to close pool down, they just shut the lights off in the pool area right at 9pm. This seemed really unsafe and caused our kids to panic while trying to swim to the ladder in the dark.
Stayed 3 nights in Mar 2024
Response from Danesha (Supervisor) on Apr 2, 2024
Dear Jenelle, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Ruth

Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danesha Cummins on Mar 22, 2024
Hi Kevin,Thank you so much for your amazing feedback, we really appreciate it and we are so glad you enjoyed your stay with us.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean room
Stayed 1 night in Mar 2024
Response from Danesha C. (Supervisor) on Mar 20, 2024
Dear Paul,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Savio

Stayed 1 night in Mar 2024
Response from Danesha Cummins on Apr 4, 2024
Hi Savio!Thank you so much for your great feedback while staying with us at Delta! We appreciate the positive rating and we are so glad you enjoyed your stay with us. We hope you choose to stay with us in the future!

8/10 Good

Korbin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice but hot water in showers is really loud and rumbles
Stayed 1 night in Feb 2024
Response from Danesha on Mar 7, 2024
Dear Korbin,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with our management and maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Danesha on Mar 7, 2024
Dear Michelle,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Maheen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Kristen, Director of Sales on Mar 4, 2024
Thank you for choosing Delta Hotels! We are so glad you enjoyed your stay with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very convenient for accessing Detroit. Pleasant stay. Very clean rooms and modern.
Stayed 2 nights in Feb 2024
Response from Danesha (Supervisor) on Feb 20, 2024
Hi Jonathan!Thank you so much for your feedback, we appreciate it, and we hope to see you again.

2/10 Terrible

Firas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing intersting!
Stayed 2 nights in Feb 2024
Response from Danesha (Supervisor) on Feb 27, 2024
Thank you for your feedback!

10/10 Excellent

Meghan Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danesha Cummins on Feb 17, 2024
Hello Meghan!Thank you so much for your feedback, so glad you enjoyed your stay and hope you choose to stay with us again.

8/10 Good

Kriissy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice clean room, only thing when the room was getting a little warm, I tried to turn on the A/C it barley cooled down.
Stayed 1 night in Feb 2024
Response from Kristen, Director of Sales on Feb 29, 2024
Hi Krissy, Thank you for the feedback. I will ask our maintenance department to look into the HVAC unit in that room. Safe travels.

10/10 Excellent

Jovenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Danesha (Supervisor) on Feb 13, 2024
Dear Jovenice,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel stay
Stayed 1 night in Feb 2024
Response from Danesha on Feb 6, 2024
Dear Blake,Thank you so much for the great feedback, we really appreciate it!Hope you choose to stay with us in the future.

10/10 Excellent

Andrew, Fort Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Kayla, our receptionist did a great job in making us feel accommodated! The breakfast was very good, bed was super comfortable (the neck pillow was definitely an added bonus) and the room was nice and clean overall. My only complaint is that the Keurig had mold in the water holder and it never was replaced. Also the rooms could use a microwave!!
Stayed 3 nights in Jan 2024
Response from Danesha on Jan 23, 2024
Dear Andrew,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from Kristen, Director of Sales on Jan 8, 2024
Hi Ashley, we are glad to hear you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Destiny

Stayed 1 night in Dec 2023
Response from Kristen, Director of Sales on Jan 8, 2024
Hi Destiny, we are so glad you enjoyed your stay with us. Safe travels.

6/10 Okay

Dylan

Travelled with partner
What didn't work was the thermostat and keurig. Shower plugged up, didn't drain properly. The sheets were heavily bleached. Front desk was helpful and polite.
Stayed 2 nights in Dec 2023
Response from Kristen, Director of Sales on Jan 8, 2024
Dylan, thank you for letting us know about the maintenance problems with your room. We shared your feedback with the maintenance department for resolution. We appreciate you and hope to see you again soon.

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Kristen, Director of Sales on Jan 8, 2024
Martin, thank you for the 5 stars!

8/10 Good

Alfonzso

Stayed 2 nights in Dec 2023
Response from Danesha on Jan 23, 2024
Dear Alfonzo,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Najm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating for the Friday night comedy show tickets. The facility is safe, cozy, and quiet. My room had a king bed and sofa bed. It was a nice sized room and I liked having 2 smart tvs and plenty of outlets everywhere. I only stayed one night. However, I was disappointed that there was a refrigerator but no microwave. I also think they should have included breakfast at no additional cost. Other than that I was satisfied with my stay.
Stayed 1 night in Dec 2023
Response from Danesha on Jan 23, 2024
Dear Najm,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Herminio

Liked: Cleanliness
Breakfast was not good. English is limited where maids are used.
Stayed 2 nights in Nov 2023
Response from Danesha on Jan 23, 2024
Dear Herminio, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management and restaurant leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Meagan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Danesha C. on Nov 23, 2023
Dear Meagan,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us here at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cesar, Royal Oak

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and outstanding service
Stayed 1 night in Oct 2023
Response from Danesha C. (Supervisor) on Nov 5, 2023
Dear Cesar,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location & decent price.
Stayed 3 nights in Oct 2023
Response from Danesha (Supervisor) on Oct 29, 2023
Dear Derek,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashley

Liked: Property conditions & facilities
I’ll be back
Stayed 1 night in Oct 2023
Response from Danesha on Oct 22, 2023
Dear Ashley,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Expected more for the Marriott brand name
Regarding the room, the room while cleaned looked in need of updating. The ceiling looked in disrepair, the bathroom pipe covers were all loose, the couches while in good shape looked old, and the mattress pad had holes/dried blood stains on them. Outside of the room, the elevator was out of order the night we stayed. We had to wait 15 minutes waiting for it to "reset" before it was determined that it would be out of order for the night.
Stayed 1 night in Oct 2023
Response from Danesha on Oct 22, 2023
Dear loyal guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the management and housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.

10/10 Excellent

Yeshwanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Danesha on Oct 22, 2023
Dear Yeshwanth, On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Toni

Stayed 1 night in Oct 2023
Response from Danesha C. (Supervisor) on Nov 5, 2023
Dear Toni,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent.
Response from Danesha on Oct 22, 2023
Dear Michele,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 5 nights in Oct 2023
Response from Kristen on Oct 13, 2023
Thank you!!

2/10 Terrible

Reggie

Stayed 2 nights in Sep 2023
Response from Danesha C. on Sep 24, 2023
Dear Reggie, Thank you for taking the time to let us know about your experience while staying with us. Your experience of during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Kristina

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Danesha (Supervisor) on Oct 29, 2023
Dear Kristina,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sharon

Stayed 2 nights in Aug 2023
Response from Danesha (Supervisor) on Sep 24, 2023
Dear Sharon,On behalf of the entire hotel team, I want to thank you for sharing about your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Accounts Payable

Stayed 2 nights in Sep 2023
Response from Kristen, Director of Sales on Sep 12, 2023
Thank you-- we appreciate your business.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Aug 2023
Response from Danesha on Sep 9, 2023
Hello loyal guest,Thank you so much for your feedback and recently staying with us. We apologize if we failed to meet your expectations as a Marriott brand. We are working towards improving our brand everyday.I have shared your feedback with the front desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.

10/10 Excellent

Shanequia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Room was nice clean staff was very professional and nice.
Stayed 1 night in Sep 2023
Response from Danesha (Supervisor) on Sep 5, 2023
Dear Shanequia,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sanjeev

Stayed 1 night in Sep 2023
Response from Danesha (Supervisor) on Sep 4, 2023
Hi Sanjeev,We deeply apologize if we failed to meet your expectations while staying with us at Delta Hotels. We will work to improve guest experiences and live up to our standard in order to satisfy loyal guest like you.Hope you choose to stay with us if your travels bring you back to the area!

10/10 Excellent

Jeanne

Travelled with partner
Liked: Amenities
Close to everything!
Stayed 2 nights in Aug 2023
Response from Kristen, Director of Sales on Sep 1, 2023
Thanks for staying with us Jeanne! Safe travels.

10/10 Excellent

Kassie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Aug 2023
Response from Kristen, Director of Sales on Aug 31, 2023
Hi Kassie, thanks for taking the time to give us 5 stars. We appreciate that very much.

6/10 Okay

Chelsey

Stayed 1 night in Aug 2023
Response from Danesha C. (Supervisor) on Aug 22, 2023
Dear Chelsey,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

FOUED

Business traveller
my confirmed room was sold out! They even did not let me know before arriving to the hotel! Not serious and disrespectful! Never will book there anymore.
Stayed 1 night in Aug 2023
Response from Kristen, Director of Sales on Aug 30, 2023
Foued Amari, I am very sorry for the inconvenience you experienced due the unforeseen issue we had with your reservation. We want to make it up to you - please reach out to me directly if you return to the area. Safe travels.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Kristen, Director of Sales on Aug 3, 2023
Thanks Gloria! We appreciate you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Clean! Love the Pizza Bar in the lobby (UNO). The bartender Tracey was amazing…
Stayed 1 night in Jul 2023
Response from Kristen, Director of Sales on Jul 25, 2023
Thank you! Glad you liked the pizza too! Safe travels!

10/10 Excellent

Tiny

Stayed 2 nights in Jul 2023
Response from Kristen, Director of Sales on Jul 25, 2023
Tiny, thanks for review! Safe travels

10/10 Excellent

Liesel, Benton Harbor

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kristen, Director of Sales on Jul 25, 2023
Liesel, Glad to hear you enjoyed your stay! Thank you

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Jul 2023
Response from Danesha (Supervisor) on Jul 19, 2023
Dear Anna,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Danesha (Supervisor) on Jul 8, 2023
Dear loyal guest,On behalf of the entire hotel team, I want to thank you for sharing about your great experience while staying at Delta Hotels. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the front desk leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

2/10 Terrible

Toma

Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Kristen, Director of Sales on Jul 6, 2023
Hello - I am disappointed to learn your stay was not to your expectations. We would appreciate more details so we can share with our staff to improve. You can reach me through the hotel directly. Thank you