Exterior

Reviews of Holiday Inn Express Romulus / Detroit Airport, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 300 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 61 out of 1002 reviews" "
Rating 2 - Terrible. 43 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Vary uncooperative. No flexibility. Typical northern attitude. Too many other hotels in the area to use.
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person did a great job getting through the long line working solo
Stayed 1 night in Mar 2024
Response from Byron on Mar 26, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your time here.

10/10 Excellent

Kedra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Airport shuttle. Comfortable beds. Friendly staff.
Stayed 1 night in Mar 2024
Response from Byron on Mar 21, 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms. Very quiet and comfortable. We will definitely stay again in our next trip. Staff was super pleasant!
Stayed 1 night in Mar 2024
Response from Byron on Mar 15, 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

8/10 Good

Marc, Fuquay Varina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful. A/C in the room didn’t work well and the vents were dirty but the rest of the room was tidy.
Stayed 1 night in Mar 2024
Response from Byron on Mar 15, 2024
Thank you for choosing to stay with us. We appreciate your patronage and are delighted to hear that you had a pleasant experience.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our priority, and we're always striving to improve our services.We hope to have the pleasure of welcoming you back in the future. If you have any questions or if there's anything we can assist you with, please feel free to reach out.Warm regards,

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024
Response from Byron on Mar 21, 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

8/10 Good

Suzanne, Chatham

Travelled with group
Great place to stay before your trip
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Peter, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 Good

Sandra, Lake Orion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee was very efficient and nice at check in.
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Cullen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, staff was very friendly.
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very happy with this hotel. Very friendly staff and extremely convenient location
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Kieychia

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Dec 2023
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

PABLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ubication.
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Brent

Travelled with group
Everything was great
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

4/10 Poor

Randall

Travelled with family
Time for a remodel and improved maintenance
Stayed 1 night in Feb 2024
Response from Byron on Mar 5, 2024
Dear RandallI'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Byron on Mar 21, 2024
Thank you for staying with us and for taking the time to provide us with your valuable feedback. We truly appreciate your insights as they help us to improve our service and ensure a better experience for all our guests.We're glad you chose our hotel for your stay and we hope that you had a pleasant and comfortable time. We look forward to having the opportunity to welcome you back soon. If there's anything specific you'd like us to know or if there's any way we can enhance your next stay, please don't hesitate to reach out.Thank you once again for your feedback. We can't wait to see you again soon.

6/10 Okay

Ken

Travelled with partner
Liked: Cleanliness, staff & service
convenient parking for long trip, close to airport. Older facilities
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

Richard, Charlevoix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight layover and this was an excellent option for us.
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that everything was to your liking during your stay.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to the opportunity to welcome you back again in the future.If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure that every aspect of your stay meets and exceeds your expectations.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent fitness center. Room was somewhat tired, spots on chaise, bathroom door could use replacing. Was clean though and staff here was pleasant and very helpful.
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was the friendliest person I've ever met at a hotel.
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.

10/10 Excellent

Lynnette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick stay. Close to the airport. Friendly staff.
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Marcia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great lil fitness room!
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Good

Jeri

Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Good

richard

Travelled with partner
Liked: Amenities
Transport
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's wonderful to know we were able to meet your expectations. We truly appreciate your feedback and the opportunity to serve you.

8/10 Good

Arman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

4/10 Poor

Alexander

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
My room was very clearly outdated, had a leaky faucet, toilet seat and bath tub were clearly worn as well. Just the fact that there was a bathtub shower instead of a more modern shower stall was very odd and telling. I've stayed at the Sheraton as well as the Delta hotels near by this one - and both were nicer. The shuttle provided was a third party and had rude staff, the front desk staff were friendly enough but nothing to give a high rating for. Overall I would AVOID this place.
Stayed 1 night in Jan 2024
Response from Byron on Mar 5, 2024
Dear Alexander,I'm truly sorry to hear that the conditions of the room did not meet your expectations during your stay with us. We strive to provide our guests with a comfortable and pleasant experience, and it's clear we fell short in your case.Please know that your feedback is extremely important to us and has been shared with our housekeeping and maintenance teams to address and rectify the issues you've mentioned. We are committed to improving our services and guest experience.Despite this experience, we hope you will consider staying with us again in the future. We would appreciate the opportunity to demonstrate our high standards and show you the quality service and accommodations we are known for.If there's anything specific you'd like us to know or if there's any way we can assist you further, please don't hesitate to reach out. We hope to have the chance to welcome you back soon and provide you with a much more positive experience.

10/10 Excellent

David

We enjoyed our stay and appreciated the helpful staff.
Stayed 1 night in Dec 2023
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. Your feedback is greatly appreciated.We're pleased to hear that you enjoyed your stay and that you found our hotel to your satisfaction. Your suggestion regarding providing more condiment options is duly noted, and we will certainly work on implementing it to enhance the experience for our guests.Regarding the pancakes, we apologize if there were any issues, and we appreciate you bringing it to our attention. We will investigate this matter further to ensure that it is addressed promptly.We look forward to the opportunity of welcoming you back again soon. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the parking beside the motel was so convenient for anyone flying out. The shuttle service was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Several restaurants within walking distance. Room very nice. Heater put out cool air even in heat mode but room was comfortable but would have been nice if warm air came out making the room a little warmer.
Stayed 1 night in Dec 2023

10/10 Excellent

Bridget, Lancaster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly. The airport shuttle was great and there were lots of restaurant options in waking distance.
Stayed 1 night in Dec 2023

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Nice and clean, the staff is very friendly. Close to eateries. Since this is very close to the airport it would sometimes get a little loud. Breakfast was good and they started serving breakfast very early.
Stayed 2 nights in Dec 2023
Response from Byron on Dec 26, 2023
Thank-You for choosing the Holiday Inn Express we appreciate you taking the time to provide us with feedback on your most recent stay.I'm pleased that you found the hotel excceeded your expectations. I will take this information and pass it along to my team & staff I hope that we get the chance to serves your next hotel stay again soon.Again Thank you for stayin with us here at the Holiday Inn Express we are getting ready for your next stay.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Takashi

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in poor condition. There was a flood in the lobby batjrooms when we arrived. The door to our room had a gap between the door and the frame. The carpet was very worn.
Stayed 2 nights in Dec 2023

8/10 Good

Matthew

Stayed 1 night in Dec 2023
Response from Byron on Mar 5, 2024
Thank you for choosing to stay with us. We're delighted to hear that you had a positive experience during your visit.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Margie

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to restaurants.
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

ping

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is convenient. But it’s very noisy as I can clearly hear and feel the movement of people staying in the room of upstairs.
Stayed 1 night in Dec 2023

4/10 Poor

KELLY

Booked a wheelchair accessible room with roll in shower and none were available when I checked in :(
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD
Stayed 1 night in Nov 2023

10/10 Excellent

JOE

Business traveller
Liked: Cleanliness, amenities
Great customer service
Stayed 1 night in Nov 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gail

Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice job
Stayed 3 nights in Nov 2023
Response from Byron on Nov 17, 2023
Good Morning ShawnThank you for choosing the Holiday Inn Express and taking the time to provide us with your feedback on your most recent stay. We look forward to seeing you back again soon. Thank you for staying at the Holiday Inn Express and Inn Express