2/10 Terrible
Cindy
Travelled with family and small children
Apr 23, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wasn’t expecting much being in Roseville- just needed somewhere decent to sleep, work, and was looking forward to soaking in the hot tub. I have stayed at Wyndham properties before and have always had great luck, so thought all was good. It.was.not. Quite the opposite actually. It was disgusting. From the time we walked in, the floors looked like they hadn’t been swept or cleaned in weeks. There was a few pieces of trash in the hall way and all over by the “business area” the hot tub clearly hasn’t worked in months- caution tape, leaves, trash and dirty basically covered it. The pool wasn’t much better. More than half the chairs were broken or ripped. There were some fake eye lashes on the ground and clumps of hair everywhere. The elevator ride to floor 3 was terrifying. Sounded like the thing was going to seize up, looked at the certification on the wall- it expired 2023 Then the room was the topper, it smelled like old smoke and the floor was again dirty- hadn’t been vacuumed in quite some time I’m guessing. There was garbage under the bed. The screen on the window looked like it was punched out or cut out… so it was just flapping around. The room had clearly been through some rough guests because it was nasty. The crying baby for 2 days straight or the barking dog in the room next to us defiantly didn’t help. Overall, huge disappointment for a Wyndham property. I knew I wasn’t getting 5 star, but it was quite frustrating to pay to stay at a hotel in that condition.
Cindy
Stayed 2 nights in Apr 2024