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Reviews of Four Points by Sheraton Detroit Metro Airport

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 298 out of 829 reviews" "
Rating 8 - Good. 248 out of 829 reviews" "
Rating 6 - Okay. 126 out of 829 reviews" "
Rating 4 - Poor. 94 out of 829 reviews" "
Rating 2 - Terrible. 63 out of 829 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Rhett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
in a good location, very dirty and ceiling is falling down.
Stayed 3 nights in Feb 2024

4/10 Poor

Kaitlin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s sad that two years ago parking and shuttle to the airport was included. Now it’s an extra $60. The hotel is dirty and old.
Stayed 1 night in Feb 2024

2/10 Terrible

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
False advertising Bar was not operational. Wasn’t disclosed
Stayed 1 night in Dec 2023

2/10 Terrible

Orlando

Disliked: Staff & service, amenities
I was not able to stay at the hotel. While checking in with my service dog companion, the manager violated our civil rights under the American disability act. The manager stated that because I booked through a third-party (expedia) i did not notify the hotel 48 hours in advance of my service dog. She then began to inquire about my disability and the purpose, despite me presenting my documents the manager refused to look at them and kicked us out of the hotel.
Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton Staff & Management on Dec 21, 2023
Hi There!! Per the ADA a pit bull or an American bull dogs are NOT honored or suggested service animals. We by law can not ask for your paper work however there are two specific questions we are permitted and the ADA has accepted responses. We can also by law ask you questions based upon your responses. You failed to give the correct responses, you offered your paperwork and then failed to produce it. We spoke with a Supervisor at the Third Party in which they also indicated that you did not disclose to them also that you had an animal. You can not leave an ADA Animal unattended in the room which you said you would be doing. We did not kick you out the hotel however you were asked to wait until we could get this addressed properly before checking you in and since we are not a pet friendly hotel, you did not speak with the Third Party Provider regarding the animal prior to making the reservation and you did not answer the questions we needed to properly check you in with a service animal-both the Hotel AND the third party provider agreed that you failed to meet the terms and conditions of the reservation and cancelled your reservation. The hotel did so at no charge to the customer. We did offer several times to help assist you in finding a location where animals are accepted and you declined. We also offered that to the third party provider and you declined them also.We wish you the very best in finding lodging that fits all your needs. May we kindly suggest always calling ahead with any sort of animal, service or otherwise, to make sure the hotel can accommodate your request. That eliminates confusion and things can be worked out for you prior to arrival.

2/10 Terrible

Lakiesha

Disliked: Cleanliness

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Staff & Management on Dec 21, 2023
Thank you so much!

4/10 Poor

robert

Business traveller
Liked: Room comfort
No food
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Hi there Robert. There is actually food at our property. There is well stocked Market that is open 24 hours a day. In addition to that there is complimentary coffee & tea available 24 hours a day also. In addition to all of that: we have a variety of menus as well as a list of locations the will bring food to the hotel at all times of the day and night. It does state on our Marriott website, that Expedia is suppose to update thier guest information from the information provided from that location, that our Restaurant is closed at this time. Our Front Desk is knowledgeable and helpful regarding the best places to eat and drink at all times of the day and night! I am sorry that you missed these options but the next time you stay with us we would love to assist you!

10/10 Excellent

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean very quiet and comfortable
Stayed 1 night in Oct 2023
Response from The Four Points staff and management on Nov 13, 2023
Thank you so much! We hope to have you stay with us again soon!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you so much for your review of our property. We hope to have you stay with us again soon!

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Four Points by Sheraton Staff & Management on Dec 21, 2023
Thank you so much! We are happy that you enjoyed your stay and we hope to have you back again whenever your travels bring you back to the area!

8/10 Good

Mehrdad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank You Mehrdad for taking the time to review our property.

6/10 Okay

Alexanndra

Liked: Cleanliness, room comfort
Average
Hotel is not worth the price. Stay in the area often and this is comparable to cheaper hotels around. Was told there was no breakfast when we arrived, would of been nice to know that before we booked. Stsins on the carpet, tiles loose in the elevator. Expected a lot more at this price point for this area. Stay at the holiday inn, same price and better hotel.
Stayed 1 night in Oct 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Hi Alexanddra- We have that our restaurant is closed on our Marriott.com website and that information has been provided to Expedia to make sure thier information is accurate and correct. I am sorry to hear that the guests before you left stains on the carpet in your room. We will look into addressing that as soon as possible. Thank you for sharing that with us. We wish you the best where ever your travels may take you next!

6/10 Okay

Ricardo

Disliked: Staff & service, property conditions & facilities
The hotel is old, and requested a late check out since my flight was being late, and the front desk attendant was rude and tried me to avoid it, when I told her you can charge me for it that’s when she changed her mind, I worked for hotels several years, and that’s a not profesional way, she needs to be re-trained again
Stayed 1 night in Sep 2023

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
Big parking lot. Clean rooms. Five minutes from the airport. Right by a few eateries and a gas station. All I need for a solo two day trip.
Stayed 2 nights in Sep 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you Michael! We can not wait to have you stay with us again!!

10/10 Excellent

Vicky B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you Vicky B for your review of our property! We can not wait to have you stay with us again!!

8/10 Good

Ciaira, Black Jack

Liked: Cleanliness, staff & service
Great experience overall
Stayed 2 nights in Sep 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you Ciara! We can not wait to have you stay with us again!!

10/10 Excellent

Jamie

Stayed 1 night in Sep 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you Jaime for staying with us and the great review!

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option for the airport
Stayed 1 night in Sep 2023

2/10 Terrible

AL

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There was a white suburan parked right outside our window that was blasting his music all night long. I complained to the front desk but he said there was nothing he could do. Someone called the police but they did not do anything to address the situation. Neither myself or my wife got any sleep. We only stayed one night with the expectation of getting a good nights sleep. We are very dissatisfied and we wasted our money.
Stayed 1 night in Sep 2023

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and professional.
Stayed 1 night in Aug 2023

4/10 Poor

JS Raupagh

Stayed 1 night in Aug 2023

8/10 Good

Lora, Cottonwood Heights

Stayed 1 night in Aug 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Hi Lora. Thank you for taking the time to review our property. We hope to have you stay with us again and give us a 5 the next time!

4/10 Poor

Marc

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The property was great. Whoever the guy manning the front desk on 8/25/23, was AWOL. Couldn't find the man for almost an hour. Had the room next to me, an alarm kept blaring in the room next to me at 4am, and NO one was turning it off. The phone in the room is nothing more than a prop. Left my room tried the phone in the hallway, no answer. Went to the lobby, the couple of people waiting on the shuttle hadn't seen him either. Just the sign "back in five." I decided to head back to my room only to realize I left my wallet there for my key, in the room. Went back down, waited for the shuttle driver. He looked around, couldn't find the man. Told me to go to the location next door, same company. The Lady next door was VERY helpful, she tried calling him and using their walkie talkie still no answer. She called various people, finally after 20 minutes she tried the walkie again. This time he answered, sounding like someone getting woken up and didn't GAF. She explained the situation, he said he'd be there shortly. After walking back from the other hotel, I still had to wait 10 minutes for the guy to show up. While pissed, one look told me this guy didn't care. I could be his boss and fire him on the spot and I'm guessing he'd have danced out the door. I didn't want to escalate the situation, I just wanted back in my room. Lucky by this time the person's alarm had stopped going off, but I was awake and this totally ruined my day. I'll be avoiding four points.
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Aug 2023

4/10 Poor

Daniel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Henry

Stayed 1 night in Aug 2023
Response from Four Points by Sheraton Staff & Management on Nov 13, 2023
Thank you Henry for the great review! We hope to have you stay with us again soon!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very content.
Stayed 1 night in Aug 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Anthony

Disliked: Staff & service, property conditions & facilities
Customer service ridiculous no ridiculous
Stayed 1 night in Aug 2023

2/10 Terrible

Ryan

Stayed 1 night in Aug 2023

2/10 Terrible

stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was overbooked. We had to take a room with a king bed for two adults and two children. When we were given the key to the room and proceeded to open the door, the key would not work. We had a loud voice scream at us,”. This room is occupied already “.
Stayed 1 night in Aug 2023

10/10 Excellent

Liton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Teresa, Union

Stayed 1 night in Jul 2023

4/10 Poor

Denise

Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

6/10 Okay

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

Vamshi Vardhan

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was amazing. She handled our checkin perfectly, extremely nice and helpful
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

2/10 Terrible

susan

Stayed 1 night in Jun 2023

6/10 Okay

Andrew

Travelled with family
On the positive side—great window soundproofing—no airplane noise in room. Also positive—the room rate was reasonable. On the downside—restaurant continues to be closed. Staff member claimed it was for renovation—but no sign of any work being done, and it has been closed since at least 2 years ago (I stay here each June for a night). Coffee cart ran out of regular sugar by 6;45 am, and the leather on the swivel/tilt chair in our room was worn off in parts.
Stayed 1 night in Jun 2023

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel because it was close to the airport. I found it to be a wonderful choice. Clean, great beds/pillows , and the instant hot water was awesome.
Stayed 1 night in Jun 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Waseem

Stayed 1 night in Jun 2023

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable place to stay
Customer service desk attendant was so nice. And the manager was very nice. We even got a warm cookie when checking in.
Stayed 1 night in Jun 2023

10/10 Excellent

Whitney

Stayed 1 night in Jun 2023

8/10 Good

Maurice Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people at the desk
Stayed 3 nights in Jun 2023

4/10 Poor

Christina

Travelled with family
Liked: Staff & service, property conditions & facilities
I selected this hotel off Expedia and I had two teenagers traveling with me. Two of the main things that are their favorites are indoor pools & the continental breakfasts. The pictures of the pool and everything about this hotel looked wonderful. After we checked in and got settled in we realized the pool was not open. It said there was a restaurant at the hotel, so I thought great we’ll go and eat… The restaurant was not open. At least we had continental breakfast to look forward in the morning… No continental breakfast. I was told we could walk next door to the Embassy suites and eat breakfast there for $12.00. If I had known all of these things through Expedia, I would not have reserved a room at this hotel. I would’ve gone next-door to the Embassy suites where the rate was the same if not a bit cheaper. I asked the only girl working the front desk on a Saturday night about these amenities and she said they have been informing Expedia for four years that these were not available. 4 years!!! I’m actually going to contact you for either a full refund or a discount on my room because I had to end up paying out breakfast for three people which I had actually budgeted into the cost of my room, and the rest just for the actual misrepresentation, and the outrageous rate that I was charged.
Stayed 1 night in Jun 2023

2/10 Terrible

Aryanna

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There pool was closed, there restaurant/dining room was closed so i didnt want to stay anymore, i figured i would find another hotel. they took my deposit before informing of everything but the room itself being closed and said i wouldnt get my money back for about 2 weeks if i wasnt actually going to be staying in the room. They inconvenienced my time and my money so i was unable to get another hotel elsewhere because my money was taken off my card.
Stayed 1 night in May 2023