View from room

Reviews of Fort Pontchartrain Detroit, a Wyndham Hotel

3.5 out of 5
Fort Pontchartrain Detroit, a Wyndham Hotel
2 Washington Blvd, Detroit, MI

Reviews

7.8

Good

Rating 10 - Excellent. 712 out of 1630 reviews" "
Rating 8 - Good. 374 out of 1630 reviews" "
Rating 6 - Okay. 220 out of 1630 reviews" "
Rating 4 - Poor. 156 out of 1630 reviews" "
Rating 2 - Terrible. 168 out of 1630 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Online photos do not do this place justice; a true little gem. So much diversity, so many convenient little touches, and I loved the partial view I got of the Detroit river! The hallway outside WAS a little noisy very late at night, but this is a historic hotel that is understandably popular and busy, so I tried to be understanding of different sleep schedules/little kids not tired enough to be quiet in the hall at Midnight:)
Stayed 2 nights in Mar 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was absolutely amazing and location was perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Alvin, baton rouge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love downtown Detroit. Food and shopping are all walking distance.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tiffany

Travelled with family
I love everything, from the people to the staff. Everyone from the restaurant urban that located in the inside where kinda, courteous. The food and drink where great the lemon drops Craig make are sheesh great and his staff wonderful and Ken at the front was the best
Stayed 2 nights in Mar 2024

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We were greeted with the delightful news that valet parking comes with a hefty $20 price tag. If you dare to leave your vehicle overnight, brace yourself for a jaw-dropping $40 bill. We were promised a 'city and river view' accommodation, only to find ourselves staring out of our 7th-floor window and into the glamourous view of a parking lot. Talk about a room with a view if you're into asphalt and car exhaust, that is. But the pièce de résistance? The hot water valve, which seemed intent on serenading us with its cacophony of nocturnal noises. Forget about soothing showers; we were treated to an impromptu orchestra performance every time we turned on the tap. My condolences to my poor girlfriend, whose beauty sleep was rudely interrupted by the symphony of plumbing.
Stayed 1 night in Mar 2024

10/10 Excellent

Traci

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a great view of the river and city. Would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and close to convention center. Staff very helpful
Stayed 2 nights in Mar 2024
Response from JP on Mar 22, 2024
We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Jackie P.AGM

10/10 Excellent

Durval dasilva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff, very professional and cordial.
Stayed 3 nights in Mar 2024
Response from JP on Mar 22, 2024
On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Jackie P.AGM

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed stay need better parking options and jacuzzi could’ve be warmer but great place
Stayed 2 nights in Mar 2024
Response from JP on Mar 19, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Perris

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from JP on Mar 19, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future. It was a glowing review, and it no doubt had a positive impact on our business. Jackie P.AGM

10/10 Excellent

Steven

Liked: Amenities
It was great
Stayed 2 nights in Mar 2024
Response from JP on Mar 19, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 Terrible

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 19, 2024
I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Jackie P.AGM

6/10 Okay

Miller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Over priced, dusty, limited dinner menu but the staff was friendly and prompt. Excellent staff services!!!
Stayed 2 nights in Mar 2024
Response from JP on Mar 13, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 Poor

antoinette

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JP on Mar 12, 2024
Thank you for leaving your feedback, we strive incredibly hard here to make every guest experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.Jackie P.AGM

6/10 Okay

Sean

Travelled with partner
Liked: Staff & service, amenities
Centrally located on the southern edge of downtown. Close to Ambassador bridge and tunnel. Valent/Parking service needs work and is a bit overpriced. Staff was great.
Stayed 1 night in Mar 2024
Response from JP on Mar 5, 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Jackie P.AGM

10/10 Excellent

James

Overall great experience. No problems. Best stay for any event at Huntington Center. One minute walk and youre there. Friendly staff. Great bar food and breakfast in morning. Recommended.
Stayed 2 nights in Mar 2024
Response from JP on Mar 5, 2024
We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 Excellent

Becca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and so helpful with any questions I had! They actually cared for your needs and wanted to help with anything. Didn’t make me feel as I was a burden for asking so many questions like other hotels had made me feel in the past. I highly recommend! The area is also really convent with anyplace you might want to go, shopping, a sports game ( we went to a redwings game), hockey town. It’s all with in walking distance! We had a very good experience while here will definitely book a room when we come back to visit!
Stayed 1 night in Mar 2024
Response from JP on Mar 5, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JP on Mar 5, 2024
We are happy and grateful you stayed with us. We are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. On behalf of the whole Fort Pontchartrain team, we thank once again.Jackie P.AGM

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to event that we were attending.
Stayed 1 night in Mar 2024
Response from JP on Mar 5, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's beautiful, historic and has maintained its elegance through the years.
Stayed 1 night in Mar 2024
Response from JP on Mar 5, 2024
Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need a better map of what’s in the area, I.e., restaurants, Ford Field, ice skating rink, etc!
Stayed 2 nights in Feb 2024
Response from JP on Mar 5, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback.Jackie P.AGM

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good
Stayed 1 night in Mar 2024
Response from JP on Mar 2, 2024
Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback.Jackie P.AGM

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Feb 29, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

10/10 Excellent

Gladys

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Rooms were left “Extremely Clean” and fresh sheets were being used when requested. Special “Thank You” to the hotel room cleaning staff: Janeita, Latisha, and Raphael M., did such an “Amazing” job with cleaning our rooms. Mr. Dallas and Kevin (Chef) provided us with a wonderful and delicious dining experience. Thank you so very much. Also, Customer Service Front Desk Staff: Brandy, Sydney, Ken, and Lisa provided “Exceptional Customer Service” throughout our 4-Days stay at hotel. Great Hotel Experience! Thanks to Fort Ponchartrain Hotel, Detroit, MI.
Stayed 3 nights in Feb 2024
Response from JP on Feb 27, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, that we have many gems on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!Jackie P.AGM

10/10 Excellent

OMARR

Business traveller
Great staff & clean and healthy food. Easy access to parking & drop-off area.
Stayed 3 nights in Feb 2024
Response from JP on Feb 27, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from JP on Feb 17, 2024
Thank you again for sharing your score, and we look forward to serving you in the future.Jackie P.AGM

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 2 nights in Feb 2024
Response from JP on Feb 16, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 Terrible

Tommy

Stayed 1 night in Feb 2024
Response from JP on Mar 22, 2024
I am so sorry to hear that your experience with our company has not met your expectations.Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.Jackie P.AGM

6/10 Okay

Amanda

Stayed 2 nights in Feb 2024
Response from JP on Feb 13, 2024
I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. Jackie P.AGM

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very unique cool property with dining options inside. The people mover is just outside to the right super easy to get to. We had dinner at London chophouse one night course that was awesome and it’s really really close the people that work at this hotel are just amazing. Thank you so much for a wonderful day. You guys are the best.
Stayed 2 nights in Feb 2024
Response from JP on Feb 13, 2024
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us and appreciate your valuable feedback.Jackie P.AGM

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Feb 13, 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

8/10 Good

jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Still under construction. Really want to see the roof too when it opens
Response from JP on Feb 13, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from JP on Mar 22, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie PAGM

10/10 Excellent

Hollie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the staff. Very friendly and willing to share information
Response from JP on Feb 9, 2024
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM

10/10 Excellent

Kendall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms with a great view!
Stayed 1 night in Dec 2023
Response from JP on Feb 7, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 Terrible

Bridget

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at the hotel there was white stuff all around the bottom of the bed the room was dirty and it was smelling of smoke there were two people working cleaning a room and arguing it was a total disappointment
Response from JP on Feb 6, 2024
I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority, and that wasn't demonstrated to you. We strive incredibly hard here to make every guest experience enjoyable and we’ve not been able to meet your expectations this time.Jackie P.AGM

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Feb 6, 2024
Thank you for taking the time to share your stay with us. We are delighted to note that you had a pleasant experience on that your stay with usJackie P.AGM

4/10 Poor

teresa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We got into our room the dust on everything was terrible!! There was a clicking noises in the bathroom all night. Just dirty and would not stay again.
Response from JP on Feb 6, 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority.Jackie P.AGM

8/10 Good

Kennedy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Feb 6, 2024
Thank you for staying with us and for your kind review and recommendation.Jacki P.AGM

6/10 Okay

Justin

Disliked: Staff & service
Room was never cleaned while we were there we did request as well. Room and hallways are a bit tired Restaurant was average at best and prices were stupid. Staff was 50/50. 50 nice 50 not.
Stayed 3 nights in Feb 2024
Response from JP on Feb 6, 2024
I would like to apologize for the frustration you've experienced at our Hotel. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JP on Feb 6, 2024
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.Jackie P.AGM

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Hand rolled “cigarette” butt stuffed in the Keurig…. Thank god I noticed the floaters before taking a sip! Noise inside and out, toilet ran all night. Overall generally just worn out. $65 USD to park a pickup?!? Seriously.. Won’t stay again
Stayed 1 night in Feb 2024
Response from JP on Feb 3, 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.Jackie P.AGM

4/10 Poor

Eric, Traverse City

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Only 1 out of 4 elevators working. Waited over 30 minutes to get to my room. Room was 81* and could not be lowered. Staff was pleasant.
Stayed 1 night in Jan 2024
Response from JP on Feb 2, 2024
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback. Jackie P.AGM

10/10 Excellent

Kammy

Stayed 1 night in Jan 2024
Response from JP on Mar 22, 2024
Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on your stay with us.Jackie P.AGM

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from JP on Feb 2, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us. Jackie P.AGM

10/10 Excellent

Raygan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfection though I wish their policies of what cards they accept was more transparent upon booking as that was my only unfortunate discovery upon arrival here to check in. Other than that 9/10 stay definitely will be returning
Stayed 2 nights in Jan 2024
Response from JP on Jan 30, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

10/10 Excellent

Tashena

Stayed 2 nights in Jan 2024
Response from JP on Mar 22, 2024
Thank you for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.Jackie P.AGM

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JP on Jan 30, 2024
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with us.Jackie P.AGM

6/10 Okay

KENDALL

Travelled with partner
Liked: Cleanliness, staff & service
Walls were thin could hear other people in rooms next door
Stayed 1 night in Jan 2024
Response from JP on Jan 30, 2024
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience this issue may have caused you. Customer satisfaction is our top priority.Jackie P.AGM