Terrace/patio

Reviews of Courtyard by Marriott Southfield

3 out of 5
Courtyard by Marriott Southfield
27027 Northwestern Hwy, Southfield, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 418 out of 1003 reviews" "
Rating 8 - Good. 327 out of 1003 reviews" "
Rating 6 - Okay. 119 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept. Comfortable ambiance. I didn't like that there was a sheer drape exposing my bedroom to the courtyard. The night staff-Tangeline(security),& John(night auditor)- was especially nice and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ulma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joanthan B on Mar 19, 2024
Dear wonderfulThank you for your review\

10/10 Excellent

Darlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff including the manager was wonderful and friendly. Checked in 4-5 times within 25 days because my son was in the hospital. And I was from another city. As a matter of fact, my son recommended this hotel. Couple of times I smelled someone smoking. You get a lot of exercise walking. One elevator way in the back. Very long hallways. I didn't mind it tho. They get plenty of customers. Always plenty full and busy. Would stay again if I'm in town.
Stayed 1 night in Mar 2024
Response from Jonathan Beard on Mar 18, 2024
Hello Darlene,Thank you for your review.We are so glad that your stay was a delightful experience.We hope to see you again soon

8/10 Good

Cierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. When we checked in, there was kids running around the entire hotel. I didn't see any staff trying to correct them. This went on for a few hours.
Stayed 1 night in Mar 2024
Response from Jonathan B on Mar 19, 2024
Dear Cierra,Thank you for your review,

10/10 Excellent

Kaleb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and welcoming made my stay much more enjoyable given the reasoning I was down here
Response from Jonathan B. on Mar 5, 2024
Dear KalebThank you for the wonderful review.We are so glad that you enjoyed your stay with us. WE hope to see you again soon

10/10 Excellent

Corvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay…
Stayed 2 nights in Feb 2024
Response from Jonathan B on Mar 8, 2024
Hello Corvette,Thank you for your review.We are so glad to hear that your recent stay was a wonderful experience. We hope to see you again soon.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities
Clean and safe, but needs work
Stayed 2 nights in Feb 2024

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle, Wixom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024

2/10 Terrible

Demetrice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old, dirty and spooky on the inside.
Stayed 6 nights in Jan 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Property conditions & facilities
I like that my 7 year old daughter enjoyed the pool. I liked the premises but there was a lot of trash around the entrance where my room was. That’s my only complaint
Stayed 1 night in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Ashley

Disliked: Cleanliness, property conditions & facilities
My room was dirty when check in my bathroom had hair on floor and the housekeeper took my person bath towel and pool dirty will never stay here again
Stayed 6 nights in Jan 2024

10/10 Excellent

DeAngelo

Stayed 1 night in Jan 2024

10/10 Excellent

Roshandria

Stayed 2 nights in Jan 2024

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

8/10 Good

Kristina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Requested a crib and none was available.
Stayed 1 night in Jan 2024

6/10 Okay

Teauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mediocre 2 night stay for me. Nice front desk staff, however, a few issues I had were the room wasn’t vacuumed (chip crumbs and candy wrappers left on the floor from previous persons stay). Housekeeping did not stop by to change sheets, bring new towels or provide new trash bags and the business chair in the room was broken so I couldn’t make use of it. Not a horrible stay but definitely not what satisfied with what I got vs what I paid for.
Stayed 2 nights in Jan 2024

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities
This was a 1king bd $230 one night stay that felt like it could have been $90. Overall it wasn’t bad but it was far from $230. The cleanliness of my room was 6.5/10 They have a bistro that is barely open. The staff is cool. Hotel just need to add more value for your money.
Stayed 1 night in Dec 2023

10/10 Excellent

Monique

Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Lasonia

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Romel

Stayed 1 night in Dec 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
The front desk clerk was very rude the bathroom was dirty and the bed was very uncomfortable,And the dryer took my 2$ and the front desk could careless.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
May want to look at other options
Never got room service. Asked for more towels and pillows three times and never received. The man that worked the desk at night was rude. The pool had enough chlorine in it to strip the paint off a jetliner. We cut our trip short by two days because of the service at this hotel. Pre-paid for this visit and still got charged a deposit. First time ever having to put down any kind of deposit for a hotel stay.
Stayed 8 nights in Dec 2023

10/10 Excellent

Ameera

Liked: Cleanliness, staff & service, property conditions & facilities
Smell good
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like to stay at this hotel whenever I am in town for business. Great staff. I have never had a bad experience.
Stayed 3 nights in Dec 2023

6/10 Okay

Carlette

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
After driving 7 hours to the hotel, when I arrived, I had to wait at least 5 minutes until the gentleman at the front desk showed up from the back. I peeked my head in the back to see if there was someone. When he showed up, he was very rude, and told me not to come in the back. I just came in the back to make sure there was someone there to give me my room key after a long ride. I arrived on November 16 around 4:00 p.m.
Stayed 3 nights in Nov 2023

4/10 Poor

Julia A., Port Huron

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Lobby furniture dirty wore out, smell of febreeze overwhelming. Staff friendly. Room had dirty towel hanging in the closet, carpet was filthy and the upholstered chair was filthy, wouldn’t consider sitting on it. The bathroom area was clean but fresh towels had not been replenished.
Stayed 2 nights in Dec 2023

2/10 Terrible

anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was close to the freeway and shopping areas.
Stayed 3 nights in Nov 2023

6/10 Okay

Cheryl

The property needs updating.
Stayed 3 nights in Nov 2023

10/10 Excellent

Darius

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They we’re very understanding and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

10/10 Excellent

clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Amazing
Stayed 1 night in Nov 2023

10/10 Excellent

Sowmya Deepika

Stayed 3 nights in Nov 2023

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time
Stayed 1 night in Nov 2023

2/10 Terrible

Julie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So disappointing - I stayed at this hotel for 2 days - when I came back for day 2, housekeeping hadn't shown up. I had food from the night before and had hoped the garbage had been taken care of.....when I went to the front desk to mention this and ask for linens and coffee, he complained that the service hadn't been provided for someone else. This didn't make me feel any better - and I was being very pleasant about it. The next morning, the bistro wasn't open for breakfast because the worker hadn't shown up....I was traveling for work and on a precise time schedule. It added a wrinkle for a stressful day. Lots of other issues - no sanitation supplies in the fitness room, no glasses for water as well. Not sure if I"ll ever stay at another Marriot - very very disappointed.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could have been cleaner, but everything else was good :)
Stayed 3 nights in Nov 2023

6/10 Okay

Tiffany

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gregory

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ADRIENNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday in Michigan
Stayed 4 nights in Oct 2023

2/10 Terrible

Iketrena

Disliked: Cleanliness, property conditions & facilities
Besides having trouble getting into the room with the keys provided, the room itself smelled like mold and smoke. The hotel had dirt stained carpet throughout. The other guests were noisy, running through the halls, and shouting throughout the night. We didn’t feel safe and will never be back.
Stayed 1 night in Oct 2023

10/10 Excellent

Renita

Travelled with family
Liked: Cleanliness, amenities
Love this location !!!
Stayed 1 night in Oct 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Sarah, Prattville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Comfy, nice staff and close to my ultimate destination.
Stayed 1 night in Oct 2023

8/10 Good

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ME TIME
My experience has been enjoyable. I do my best to stay there every time just to get away to think and have a peace of mind.
Stayed 1 night in Oct 2023