Lobby

Reviews of Sonesta Select Detroit Novi

3 out of 5
Sonesta Select Detroit Novi
42700 W 11 Mile Rd, Novi, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 309 out of 690 reviews" "
Rating 8 - Good. 208 out of 690 reviews" "
Rating 6 - Okay. 90 out of 690 reviews" "
Rating 4 - Poor. 43 out of 690 reviews" "
Rating 2 - Terrible. 40 out of 690 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nichol, Muskegon

Stayed 1 night in Jan 2024
Response from Cameron Clegg on Mar 23, 2024
Thank you for the review!

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from Cameron Clegg on Mar 18, 2024
Thank you for the review!

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities
So disgusting. Hair every where. Nasty bathrooms. Nasty sheets. I didn’t sleep it was so disgusting.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Mar 16, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to many things and quiet.
Stayed 1 night in Mar 2024
Response from Cameron Clegg on Mar 7, 2024
Thank you for the review!

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim at the front desk was wonderful and so was the woman who was working in the Bistro, I did not get her name. I do plan to return to this establishment. Everything was perfect.
Stayed 2 nights in Mar 2024
Response from Cameron Clegg on Mar 4, 2024
Thank you for the review!

10/10 Excellent

Christine

Stayed 2 nights in Mar 2024
Response from Cameron Clegg on Mar 24, 2024
Thank you for the review!

8/10 Good

Yisseth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Los desayunos son muy malos porque no tiene nada de lo que ofrecen en el menú . Casi nunca había café .
Stayed 2 nights in Feb 2024
Response from Cameron Clegg on Mar 4, 2024
Thank you for the review!

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Cameron Clegg on Mar 4, 2024
Thank you for the review!

2/10 Terrible

Karen, Dowagiac

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is outdated, which I can completely overlook if it is clean. My bathroom was not clean. I did not have hand soap or shower soap. I used the liquid shampoo. My family members room had a 1/2 full Pepsi bottle laying in the middle of the floor. I will not stay here next year when we return for an event.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Mar 2, 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Excellent

Martese, Concord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet.
Stayed 4 nights in Feb 2024
Response from Cameron Clegg on Feb 24, 2024
Thank you for the review!

6/10 Okay

bhargav

Stayed 1 night in Feb 2024
Response from Cameron Clegg on Mar 20, 2024
Thank you for the review!

8/10 Good

Kerra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
They didn’t have a controller in the room
Stayed 1 night in Feb 2024
Response from Cameron Clegg on Feb 15, 2024
Thank you for the review!

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby smelled wonderful.
Stayed 1 night in Feb 2024
Response from Cameron Clegg on Feb 14, 2024
Thank you for the review!

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to where I needed to be. A nice quiet stay. Room and bed was very comfortable.
Stayed 4 nights in Jan 2024
Response from Cameron Clegg on Feb 3, 2024
Thank you for the review!

8/10 Good

Sandra

Travelled with family and small children
Liked: Amenities
Nice hotel
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Feb 3, 2024
Thank you for the review!

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Overall decent experience. Night staff was amazing. Morning staff not so much. No cups for coffee or milk for cereal, when asked got a feeling of being an inconvenience. Breakfast was AWFUL.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Jan 28, 2024
Thank you for staying with us and taking the time to share your feedback. We apologize for any inconvenience you may have experienced. The hotel management team will be advised of your review in an effort to improve our services. Again, we appreciate your feedback and hope you will provide us another opportunity to serve you in the future.

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, no major issues
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Jan 28, 2024
Thank you for the review!

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and one of the most comfortable beds I’ve slept in at a hotel! We were very happy with our stay.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Feb 3, 2024
Thank you for the review!

6/10 Okay

Rodrigo, Grand Haven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I will not comeback! I went to attend a seminar Saturday and I made a reservation for two nights to enjoy a relaxing time. Despite paying for breakfast when placing the reservation, what was offered was a poor variety, and no coffee on hand, Sunday food was retired 15 minutes earlier than regular hours. When complained to the employee, we had a rude response. She stated that the breakfast was a courtesy for kids not intended for adults. So, why I was charged for the meal?. There was no phone in the room to call the front desk. When we requested an extra hour to check out to enjoy the swimming pool due to the day before I was in a seminar, I was requested to pay extra 15dlls! This is not definitely a place for relaxing when visiting Novi. Next time I will look to stay in another more friendly hotel.
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on Jan 27, 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on Jan 22, 2024
Thank you for the review!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really friendly, the hotel was clean and quiet.
Stayed 1 night in Jan 2024
Response from Cameron Clegg on Jan 17, 2024
Thank you for the review!

10/10 Excellent

JAMIE

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cameron Clegg on Jan 27, 2024
Thank you for your review!

8/10 Good

Laura K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cameron Clegg on Jan 11, 2024
Thank you for the review!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cameron Clegg on Jan 9, 2024
Thank you for the review!

10/10 Excellent

Maureen

Travelled with family, Travelled with family and small children
Liked: Amenities
All staff we encountered were super friendly and great additions to your staffing team! Coffee in the AM was wonderful. Not sure where or how the breakfast is served? I know it wasn’t included but was available - but nobody at the counter we assumed was where breakfast was served? Pool was nice!
Stayed 1 night in Dec 2023
Response from Cameron Clegg on Dec 30, 2023
Thank you for the review!

2/10 Terrible

Justi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff here is amazing. They do what they can .. i was not able to sleep comfortably my entire stay . For some reasons they have a strobe light that flashes all day and night i was not maid aware of .. so multiple headaches and very hard to get sleep . I felt like it was a form of torture our something. But i paid and needed a place to sleep for Christmas to see family . I really do feel i should be given my mkney back but i do not want to waist anymore time on this property and will not be staying again as i have had better nights at 40$ a night hotels . And i paid for a breakfast they simply did not have ..... i want a refund on that because i had to go out and spend 45$ a day to eat breakfast on top of what i had already paid to eat breakfast.
Stayed 3 nights in Dec 2023
Response from Cameron Clegg on Dec 30, 2023
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a plain motel
Just a plain motel. No food or beverage. No cleaning on holidays. Great location.
Stayed 2 nights in Dec 2023
Response from Cameron Clegg on Dec 26, 2023
Thank you for the review!

8/10 Good

Benjamin

Stayed 1 night in Dec 2023
Response from Cameron Clegg on Dec 26, 2023
Thank you for the review!

2/10 Terrible

jennifer

Stayed 1 night in Dec 2023
Response from Cameron Clegg on Jan 5, 2024
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.

2/10 Terrible

jamil

Stayed 1 night in Dec 2023
Response from Cameron Clegg on Dec 18, 2023
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay.

4/10 Poor

Thomas

Stayed 1 night in Dec 2023
Response from Cameron Clegg on Jan 31, 2024
Thank you for the review!

2/10 Terrible

Kenya

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Cameron Clegg on Dec 18, 2023
Thank you for your review. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay.

10/10 Excellent

Stacey

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean property, and close to the best shopping area around! Kim who works at the front desk, went above and beyond for us! So nice and helpful!!! Great place, will stay there again for sure!
Stayed 3 nights in Dec 2023
Response from Cameron Clegg on Dec 13, 2023
Thank you for the review!

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Would have been great but....
There was a previous guests clipped toe nails on the floor along with chips, gross!
Stayed 1 night in Dec 2023
Response from Cameron Clegg on Dec 18, 2023
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cameron Clegg on Dec 13, 2023
Thank you for the review!

10/10 Excellent

Ronald E, Dewey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerks were polite and informative. The pool was a little cool but invigorating in the evening hours. Angie was a lovely hostess at breakfast service.
Stayed 3 nights in Nov 2023
Response from Cameron Clegg on Dec 1, 2023
Thank you for the review!

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there 4 times a year for a long time. Always good
Stayed 2 nights in Nov 2023
Response from Cameron Clegg on Nov 28, 2023
Thank you for your review!

6/10 Okay

Mathew

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 28, 2023
Thank you for the review!

10/10 Excellent

Khiri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 24, 2023
Thank you for the review!

8/10 Good

Branimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Cameron Clegg on Nov 24, 2023
Thank you for the review!

10/10 Excellent

Chushanna

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 20, 2023
Thank you for the review!

6/10 Okay

Alison

Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 16, 2023
Thank you for the review!

10/10 Excellent

Annetta

Travelled with family
Liked: Amenities
Nice place!
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 14, 2023
Thank you for the review!

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Cameron Clegg on Nov 15, 2023
Thank you for the review!

8/10 Good

Joseph N Coster

Travelled with partner
Liked: Cleanliness, amenities
it always smelled really good
Stayed 4 nights in Nov 2023
Response from Cameron Clegg on Nov 14, 2023
Thank you for the review!

6/10 Okay

ashley

Travelled with family
Liked: Staff & service, room comfort
Needs more attention to detail
Beds were comfy but found someone’s else’s socks in the room The bathtub/drain we’re full of hair The pool was green and smelt like a fish tank. I didn’t see the ‘free’ breakfast Otherwise, close to food/shopping
Stayed 2 nights in Nov 2023
Response from Cameron Clegg on Nov 14, 2023
Thank you for your review, we really appreciate your feedback. Providing a clean, comfortable room to our guest is important to us. We will also look into the pool issue as well. It is with regret to hear that we were unable to meet your expectations. I will make sure your comments are shared with our staff. We look forward to welcoming you back in the future.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 14, 2023
Thank you for the review!

8/10 Good

Diana

Travelled with family
Liked: Staff & service, room comfort
Horrible initial room
The room I was given the first night should never have been given to anyone. The bathroom was dirty, hair all over the shower, the carpet in front of the mini fridge was soaking wet, the bedspread was dirty, the shampoo dispensers had fallen off the wall and were just laying on the edge of the tub. I was simply too exhausted to deal with the situation the first night. In the morning they moved me to another room across the hall. Although “tired”, it was clean and comfortable. If I had been given that room to begin with I would nit have any complaints.
Stayed 2 nights in Nov 2023
Response from Cameron Clegg on Nov 13, 2023
We apologize for any inconvenience and will use this to get better the next experience. Thank you for the review!

10/10 Excellent

Reseda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will stay again.
The front desk people are AMAZING - friendly, helpful, just made the evening and morning wonderful.
Stayed 1 night in Nov 2023
Response from Cameron Clegg on Nov 9, 2023
Thank you for your review!

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Cameron Clegg on Nov 5, 2023
Thank you for the review! Please feel free to reach out to the hotel manager to discuss any concerns you had with your stay.