Room, 2 Queen Beds, Non Smoking

Reviews of Baymont by Wyndham Detroit Airport/Romulus

2.5 out of 5
Baymont by Wyndham Detroit Airport/Romulus
9000 Wickham Rd, Romulus, MI

Reviews

7.6

Good

Rating 10 - Excellent. 458 out of 1185 reviews" "
Rating 8 - Good. 327 out of 1185 reviews" "
Rating 6 - Okay. 174 out of 1185 reviews" "
Rating 4 - Poor. 122 out of 1185 reviews" "
Rating 2 - Terrible. 104 out of 1185 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

VIDYA BHARAT

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Ms. Bharat, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to serving you again in the future.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Gonzalo, Coral Gables

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Gonzalo, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to welcoming you back on your next visit.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

LISA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Lisa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

zhumeng

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Zhumeng, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We are glad you had a good time with us and that we exceeded all of your expectations. Thank you again for being our guest; we look forward to your next visit.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

THERESE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Therese, Thank you for the high rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Baymont Inn & Suites Detroit Airport/Romulus. We'd love to host you again someday for yet another unforgettable visit. Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Sarah

Travelled with partner
We didn’t have any problems.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Sarah, Thank you for staying at Baymont Inn & Suites Detroit Airport/Romulus and for your kind review. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should get demolished and built to current standards. There is absolutely no sound insulation and if you stay in the 1st floor you will hear every movement from the floors above. There must be wood floor joists and they are VERY noisy. We were on the 1st floor and it was the worst night’s sleep ever… Bathroom ceiling had mold. The breakfast area and food could also use some updating. There’s really no reason to not have a working toaster. The toaster needed to be kept below a certain level in order for it to work. At that level it doesn’t toast… Spend $20-$30 more and stay at a more updated place.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Matthew, Thank you for the feedback. We regret the inconvenience you encountered in your room and that you were unable to get a good night's rest. We also apologize for not meeting your expectations during breakfast and want to assure you that we are committed to enhancing our guest experience. Thank you for bringing these concerns to our attention. In addition, your comments regarding the bathroom cleanliness will be shared with the appropriate team; we are sorry your experience did not meet our high standards. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Gary

Travelled with family
The property was not clean and well maintained.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Gary, Thank you for the feedback. We sincerely apologize for not meeting your expectations regarding the upkeep of our property and for any inconvenience it may have caused. We strive to provide our guests with a fresh and spotless stay but regret that this was not your experience. We will share your message with the appropriate teams. Thank you again; we hope to welcome you back in the future for the exceptional visit you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Jassen

Liked: Cleanliness, staff & service
Everything was good for the night I was there, would book again.
Response from General Manager on Apr 4, 2024
Dear Jassen, Thank you for staying with us and for your high rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We also think that our ideal location, combined with upscale amenities and service, make Baymont Inn & Suites Detroit Airport/Romulus an excellent choice. We appreciate you sharing your feedback and love knowing you will return soon. Thank you once more.Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Karen

Liked: Staff & service
They need to clean better
Stayed 1 night in Apr 2024
Response from General Manager on Apr 3, 2024
Dear Karen, Thank you very much for posting a review of your stay. We sincerely apologize for the issues you had regarding the cleanliness during your stay. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will address your comments with our housekeeping staff to ensure a better guest experience going forward. Thank you again; we hope to have the opportunity to provide you with the exceptional visit you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Ryan

Liked: Amenities
Clean rooms, good quality bedding, relatively modern bath, friendly hard working front desk
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 30, 2024
Dear Ryan, Thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. It is also wonderful to know that our thoughtful front desk associates left a lasting impression. Thank you for recommending Baymont Inn & Suites Detroit Airport/Romulus to future guests. We look forward to welcoming you back soon. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Amy

Everyone was nice, place was good
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 30, 2024
Dear Amy, Thank you for staying at Baymont Inn & Suites Detroit Airport/Romulus and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Tonia, Kentwood

Travelled with family
Liked: Cleanliness, staff & service
Did not like that they did not have parking for overnight travel.
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 30, 2024
Dear Tonia, Thank you for sharing your experience with us. We take pride in providing our guests with an exceptional experience; therefore, we hope you will accept our apologies for the parking concerns you had. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Clarke

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Clarke, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very nice
Stayed 2 nights in Mar 2024
Response from Sarah Barnhart General Manager on Mar 23, 2024
Dear Deborah, We are flattered by your generous review of Baymont Inn & Suites Detroit Airport/Romulus. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle is on time. Prompt 24 hr service. Staff is friendly and helpful.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Sandra, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We are glad you had a perfect stay and that our thoughtful associates and timely shuttle service exceeded your expectations. Thank you again for being our guest, and we look forward to your next visit.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Jeremy, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Baymont Inn & Suites Detroit Airport/Romulus. We look forward to your return and wish you all the best with your future travels.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Lori, We appreciate you taking the time to leave your kind rating regarding your recent visit to Baymont Inn & Suites Detroit Airport/Romulus. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and look forward to hosting you again in the future. Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
This place is VERY close to the airport and is what it is. An airport hotel with a decent breakfast and good prices. There are "nicer" hotels in the area, but at 2 times the cost.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Matthew, Thank you for sharing your recent experience at Baymont Inn & Suites Detroit Airport/Romulus. We were delighted to read you found us to be a good value, and we thank you for pointing out our great location close to the airport. We appreciate your business and hope you will stay with us again on your next visit to our area.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel 24 hr service to airport
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 13, 2024
Dear George, Thank you for taking notice of our excellent shuttle service team. They go above and beyond to assist our guests' every need getting to and from the airport, and we are glad that you appreciated this convenience. Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for telling us about your wonderful experience. We hope to see you again in the near future.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Jill

Disliked: Cleanliness, amenities, property conditions & facilities
Bed was rock hard. Horrible.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 9, 2024
Dear Jill, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize that we did not provide you with a good night's sleep. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Andrew, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Baymont Inn & Suites Detroit Airport/Romulus soon!Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked their large, firm beds. I did not like having to use a sinks that is outside of the bathroom and has carpeting underneath. I never received the SHOWER CHAIR that I requested. My door card expired twice before my 7 day stay was up, causing me to have to return to the front desk for a recharge. A particular front desk clerk who refused to return my "Good Morning"....but I would probably be staying there again soon.
Stayed 7 nights in Feb 2024
Response from General Manager on Mar 9, 2024
Dear David, Thank you for being our guest at Baymont Inn & Suites Detroit Airport/Romulus and for the feedback. We are glad to read you had an overall satisfactory visit and that you found the beds to be very comfortable. However, we apologize for the issues with the door locks in your room. Our maintenance team has been alerted to address your concerns. Also, we are sorry for the oversight in not providing the shower chair you requested. Ensuring that our guests have access to the necessary amenities is important to us, and we regret any inconvenience this may have caused. We will address this issue with our team to ensure that requests for amenities are promptly fulfilled in the future. Thank you for this valuable feedback, and we look forward to having another opportunity to provide you with a completely flawless visit the next time you are in the area.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

Robin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I have pictures to back it up too. The heat didn’t work, the tv didn’t work the entire stay, the fridge door wouldn’t close, even after moving to a new room, the night stand drawer keep opening. I was closing it all day and night, the tv in the second room didn’t work til the night of my last stay, there was trash at the hotel entrance full and no one changed it. They never cleaned my room, when I inquired, they said, “ I have to come request linen and no one told me at registration, I watched and as new people came in, they didn’t tell anyone. My grands kept waking up sick due to the room being cold with no heat. The staff were really sweet and kind though. The hotel manager is terrible, I reached out to her to discuss my stay before my review and she wasn’t present nor returned my calls. I wouldn’t recommend to anyone albeit convenient to the airport
Stayed 3 nights in Feb 2024
Response from Managing Director on Mar 8, 2024
Dear Robin, Thank you for being our guest and for the feedback. We regret the issues you had in your room and that we were unable to reach out to you. We appreciate your patience and will share your message appropriately. Safe travels.Sincerely, Baymont Inn & Suites Detroit Airport/Romulus Team

8/10 Good

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 5, 2024
Dear Tammy, Traveling can be difficult enough, so we at the Baymont Inn & Suites Detroit Airport/Romulus strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Kiya

It was a very comfortable stay
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 5, 2024
Dear Kiya, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Sarah BarnhartGeneral Manager

8/10 Good

Ming

Stayed 1 night in Feb 2024
Response from General Manager on Mar 24, 2024
Dear Ming, Thank you for your kind rating! We are glad you had such a positive experience during your time at Baymont Inn & Suites Detroit Airport/Romulus, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back soon.Best Regards,Sarah Barnhart,General Manager

6/10 Okay

Christina

Travelled with family
Disliked: Property conditions & facilities
The room was slightly outdated but looked like the pictures online. The room was a little musty. The bathroom was clean but there was a bandaid on the wall. The woman at the desk not rude but not friendly at all. There was a man that worked there that was very kind. It was fine if you’re in a pinch and need somewhere to stay but I most likely will not be staying there again.
Stayed 1 night in Mar 2024
Response from Sarah Barnhart General Manager on Mar 4, 2024
Dear Christina, We appreciate you being our guest and sharing your observations. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our accommodations needed updating. We are grateful for the feedback, as we are continuously working to keep our accommodations fresh and up to date. We will share your valuable notes with the appropriate individuals for our future remodeling plans. We are also sorry for the service shortfalls you experienced during your stay, and we will address your comments appropriately. It would be our pleasure to welcome you back soon. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short say.
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Mar 1, 2024
Dear Angela, We are glad you had a great experience in our hotel. We love what we do, but it is always nice to be recognized for a job well done! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Baymont Inn & Suites Detroit Airport/Romulus. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Branka, Belle River

Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Mar 22, 2024
Dear Branka, Thank you for your recent stay at the Baymont Inn & Suites Detroit Airport/Romulus and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities
Well we stayed from the Friday 23 2023 until Tuesday the 27 of Feb and had a nice time they were so nice friendly. But what I seen was employee going out the door and walking back in the door which seems uncomfortable unlocked and the tile above the main entrance but other than that it was Perfect
Response from Sarah Barnhart General Manager on Feb 29, 2024
Dear Raymond, It is wonderful to hear how much you enjoyed your stay at Baymont Inn & Suites Detroit Airport/Romulus. We're particularly pleased that you enjoyed our friendly staff. However, we appreciate the constructive comments as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Joanne, Ann Arbor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning was really cold and it took a while for us to figure out how to turn it off. Beds were great, and liked the staff. Did not find the driver to airport friendly and helpful. Glad we stayed there and would do so again.
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Feb 29, 2024
Dear Joanne, It was a pleasure to read your fantastic review about Baymont Inn & Suites Detroit Airport/Romulus. We are glad overall, you had a pleasant stay with us and loved not only our devoted staff but also our comfortable beds. However, we regret not meeting all of your expectations and apologize for the inconvenience caused due to the air unit in your room. We hope to be your hotel of choice every time you visit the city.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service
Toilet kept running next door. Other than that good experience
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Feb 28, 2024
Dear Patricia, Thank you very much for the fantastic rating of Baymont Inn & Suites Detroit Airport/Romulus and also for taking the time to leave us such valuable feedback. We will look into these concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit to the city. Until then, safe travels!Best Regards,Sarah BarnhartGeneral Manager

6/10 Okay

Vance Edward

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Not enough bathroom accessories towels face cloths or personals , broken irons
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Feb 28, 2024
Dear Mr. Edward, It was a delight to read how much you enjoyed your overall stay at our hotel. We appreciate your comments because it helps us to improve our services. However, please accept our apology that our hotel's amenities did not meet your expectations. We will share your comments with our team, and we appreciate your patience. Thank you again for your feedback, and we hope to welcome you back soon.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the help at the front desk. Friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Tammy, We are incredibly pleased you enjoyed your stay at Baymont Inn & Suites Detroit Airport/Romulus and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the area.Best Regards,Sarah Barnhart,General Manager

6/10 Okay

Norm

Travelled with family
Liked: Cleanliness, staff & service
Good clean and quiet
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Norm, Although your rating does not reflect your review, we are pleased to know you enjoyed our spotless and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Best Regards,Sarah Barnhart,General Manager

8/10 Good

leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the park and fly.
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Feb 21, 2024
Dear Leslie, Thank you for your excellent review of Baymont Inn & Suites Detroit Airport/Romulus. We are happy we could help with your travel needs with our Park and Fly service. Your compliments mean a great deal to our entire staff. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

cathy, Fenton

Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Mar 22, 2024
Dear Thomas, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Baymont Inn & Suites Detroit Airport/Romulus.Best Regards,Sarah BarnhartGeneral Manager

2/10 Terrible

Makenzie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sarah Barnhart General Manager on Feb 21, 2024
Dear Makenzie, We are very sorry for not meeting your expectations during your visit to our hotel. We never want a guest to leave unhappy, and we are disappointed this was your experience. We do hope you will reconsider and stay here again should your travels bring you back to our area.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Dakota

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Friendly staff. Room was extremely dirty like nobody has vacuumed or dusted. The lamp lights were so dirty you had to wash the stickyness off your hands after turning the switch. Your provided 4 of the smallest dirt cheap pillows that smell like someone else layed on them and was not cleaned before. Extremely cheap and convenient for park and fly. Was cheaper to book this room then pay for parking for our trip so overall we would book again but know we would need to bring our own pillows and have a low expectation of cleanliness.the staff were extremely nice and friendly.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Dakota, Thank you for taking the time to share your thoughts. Your comments regarding our devoted associates are appreciated. However, we do want to apologize for not providing the clean, spotless room you were expecting upon arrival and for the inconvenience this caused. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also sorry that you found our pillows to be uncomfortable and the disappointment you had with the parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We are grateful for your patience and hope you will consider giving us another chance in the future to provide you with the stay you deserve.Best Regards,Sarah Barnhart,General Manager

8/10 Good

Melinda

Liked: Amenities
Location
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Melinda, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus and for your nice rating. We're thrilled to hear how much you value our convenient location near the airport. It's always our goal to provide a seamless travel experience for our guests. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

RONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Ronald, Thank you for the great review! It is wonderful you enjoyed your time at Baymont Inn & Suites Detroit Airport/Romulus so much! We strive for excellence, so we are thrilled you appreciated our quiet atmosphere and had a wonderful stay. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

Lance

Liked: Property conditions & facilities
Great airport parking
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Lance, It was a pleasure having you as our guest at Baymont Inn & Suites Detroit Airport/Romulus. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards,Sarah BarnhartGeneral Manager

4/10 Poor

Theresa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty bathroom was moldy
Stayed 1 night in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Theresa, Thank you for taking the time to evaluate your stay and sharing your experience. We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience this caused you. We have shared your comments with the housekeeping teams to ensure we are flawlessly preparing each room for our guests. We are grateful for your patience and hope you to give us another try to show you our commitment to exceptional hospitality.Best Regards,Sarah Barnhart,General Manager

8/10 Good

Kathleen

Liked: Staff & service
We were just there for a quick overnight before leaving on flight probably like most people, above us people must have been getting ready for there flight around 2am and could hear everything, didn't get much sleep due to this.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 8, 2024
Dear Kathleen, Thank you for selecting Baymont Inn & Suites Detroit Airport/Romulus and for your nice rating. We are pleased to know that you loved many aspects of your stay. However, we are sorry for the noise issues you experienced from nearby guests and that your sleep was disrupted. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are grateful for your patience and hope you will return for the flawless stay you deserve.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fantastic and the staff excellent
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear David, Thank you for being our guest and for the kind remarks about our hospitality. It is truly our staff that makes our hotel stand out. They strive to go above and beyond to welcome and assist all of our guests. We appreciate your feedback and look forward to hosting you again at Baymont Inn & Suites Detroit Airport/Romulus.Best Regards,Sarah BarnhartGeneral Manager

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was very efficient.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Dear Lance, Thank you for choosing to stay at Baymont Inn & Suites Detroit Airport/Romulus and for the review. We are delighted to know you had a great time here and appreciate you mentioning our devoted front desk associates. It was a pleasure having you here, and we look forward to welcoming you again.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service
Response from General Manager on Feb 1, 2024
Dear Andrea, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Baymont Inn & Suites Detroit Airport/Romulus. It was also a pleasure reading our intuitive hospitality helped elevate and optimize your visit. We look forward to your return and wish you all the best with your future travels.Best Regards,Sarah Barnhart,General Manager

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle bus 24/6 every half of hour. So convenient. Proximity to airport. Hotel was a bit outdated but clean. Comfortable bed. Bonus- pet friendly 💕
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Myra, Thank you for choosing Baymont Inn & Suites Detroit Airport/Romulus. We are thrilled to learn you had a great stay and that our well-maintained property, complimentary shuttle service, and proximity to the airport enhanced your visit. It was also a pleasure knowing you appreciated the pet-friendly features of our hotel. Thank you once more for allowing us to be of service, and we hope to have the pleasure of doing so again.Best Regards,Sarah Barnhart,General Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service
Nice stay. Shuttle bus was on time. The place had poor outdoor lighting and the sign on the building was out making it hard to find.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Karen, Thank you for sharing your observations regarding your recent stay at Baymont Inn & Suites Detroit Airport/Romulus. It's gratifying to know that our shuttle service met your expectations. However, we understand your concerns about the external lighting and the signage on our premises. We continuously strive to provide an excellent experience, and your feedback is crucial in this endeavor. We eagerly look forward to welcoming you back and offering a seamless stay.Best Regards,Sarah BarnhartGeneral Manager