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Room is new and spotless. Clean and comfortable bed. Maybe the hardest pillows I’ve ever slept on, which is fine to me. The area is quite bustling at night so beware if you’re a light sleeper.

This is the best-located luxury hotel in Seoul. The level of service they provide to their guests in impeccable. If you want the city at your doorstep without sacrificing a moment of comfort, book it and upgrade your room to the Palace View. We'll definitely stay here again next time we're in Seoul.

The staff was so wonderful and their service was amazing. It is a gem of a hotel with beautiful luxurious rooms and excellent food. The only problem was a week prior or to arrival when their Reservations Manager refused to credit me back with one days lodging since the airline changed their flights. As a result I didn’t want to lose the reservation and agreed to pay the night I couldn’t show - but then the hotel threatened to cancel or charge me higher. I had booked for 9 nights and prepaid....

Very responsive host. High chair available. Great quiet space.

Lots to love about this hotel : in particular the exquisite pool and sauna room, exercise room, and the fine service, notably from Ms. Moon in sauna/pool, and Kyle, Ricky and Pauline. Thank you for welcoming us to Korea, to Seoul and Mercure where we stayed a week.

Best customer service!!

Room was very big, it’s an apartment-hotel. So it’s convenient for laundry machines in room, a lg air styler closet, and a kitchen and microwave. The water dispenser system is more eco friendly than bottled water. Room overall has a lot of space so I can move my luggage’s around and reorganize with a lot of ample space. The place offer daily house keeping and it’s very efficient. Overall it’s a great stay here.

Great stay

This hotel was located about the COEX Mall between two subway lines in the Gangnam district. There were many options for restaurants either in COEX or out on the street. The hotel itself was well maintained and family friendly. Our 2 bedroom unit was spacious with a well equipped kitchen and laundry facilities. Basic essentials for light cooking could be purchased in the mall either in the convenience store or Hyundae department store ($$). The only negative was the sofa, which was worn and...

Nice boutique hotel within walking distance from Busan Station. Size of the room OK with fairly large bathroom. Very clean with modern equipment. Staff very helpful. Free rooftop pool not very large but with a nice view and a swim especially welcome after a hot July day. Close to Busan station and Choryang subway stations. Numerous eating options nearby. Excellent value for money.