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The staff is super nice and helpful! Was a little disappointed in variety of restaurants and how many were around the immediate area. Really need more bigger rooms. Excellent on cleanliness. Hotel had a restaurant in it but it was closed and variety on menu was lacking.
Great location and staff was always available and always very helpful. I liked that it was not overly decorated in Christmas stuff too.
Glenn M.
Stayed 7 nights in Dec 2023
10/10 Excellent
Amy
Travelled with family
Dec 17, 2023
We arrived early and were checked in- I feel like we had to have been upgraded because the room was HUGE! Very quiet- beds were comfy-shower was AMAZING! This hotel is connected by a skywalk to many other downtown buildings which was really helpful for us! Highly recommend!!!
We stay here regularly when there's a show at the Des Moines Performing Arts Center. The location is perfect with food and nightlife nearby. The hotel is in an older building, so the rooms tend to be various shapes and sizes, which has its charm. We are always welcomed by friendly staff who are eager to help with anything we might need. The rooms are comfortable.
Now, I will admit that the individuals that I encountered may not represent the entire staff, but it seems like the manager of the staff of this property might want to provide guidance for some of the staff on customer service. The front desk help was not courteous or friendly. They acted as if it was a burden to help you. Did not smile, and were not cordial. The staff at breakfast was rude and had a similar response. I'm pretty sure the Saturday night valet attendant was smoking weed. Not what I would call a hospitable staff.
Doug
Stayed 3 nights in Oct 2023
Response from Lindsay- Assistant General Manager on Nov 1, 2023
Thank you so much for your feedback. I am so disappointed that this was your experience. We strive to earn every guest's loyalty, and I assure you that this level of service is not our standard. I have shared your feedback with leadership to ensure that these issues do not occur in the future. I hope you will give us another chance to show you how truly amazing our service should be.
I was surprised at such a high end hotel for DSM the staff was not willing to go the extra mile.
While the lobby and common areas are very nice the bathroom in our room was extremely small. To the point if you are a larger person you will be unable to turn around without rubbing the glass shower or other wall, it was almost comical.
Lastly, in my experience at a higher end hotel you call down and they will bring your car up for you if you have used valet. Pretty much a standard with hotels that offer such a service. I called the front desk and was told she was unwilling to do this and had no way to contact the valet staff. I know from being in the lobby the front door is maybe 30 feet from the front desk but she was unwilling to walk over and ask them to grab the car associated with my room number. When I got to the valet he was no where to be found and I had to go hunting asking other members of hotel staff for the valet, normally not a big deal but we were in a hurry to get to our next thing for the day.
Overall, I would not stay again I have had much better experiences at other hotels down town DSM. I was disappointed as this hotel just went thought a huge remodel and has a lot of history in the DSM area.
Downtown area was a little iffy at first but the convenience of the location won out. Great walkability to the market, dining and bars. Nice atmosphere and helpful staff.
Cynthia
Stayed 2 nights in Sep 2023
10/10 Excellent
Lora
Travelled with family
Oct 16, 2023
Liked: Amenities
We were running in the Des Moines Marathon. The location was perfect! Hotel was so very nice! Highly recommend this property!
The bed was too firm so my fibro has flared this morning BUT literally everything else has been amazing from the moment we walked in. We love staying here and this one night of discomfort hasn't changed that. Every other bed has been lovely. We'll be back.
We always like staying here if we want to vwnture down town. Its close to food, fun, and activities.
The hotal staff are always great. The bar in the hotel is sweet and the restaurant is great as well. Overall very nice hotel downtown Des Moines.
Super friendly staff, plenty of accommodations in the hotel (food, bar, snacks). Multiple shops, restaurants, and bars within walking distance.
Affordable offsite parking close by.
Highly recommend for the area and price.
Neat building with lots of interesting history. Staff was great from check in to the shuttle driver and the bartender. Shuttle will drive you to anyplace within 2 miles of hotel. A nice perk
Sean
Stayed 1 night in Sep 2023
10/10 Excellent
Michael J
Sep 15, 2023
Michael J
Stayed 1 night in Sep 2023
6/10 Okay
Becca
Sep 9, 2023
Liked: Cleanliness, staff & service
Becca
Stayed 2 nights in Sep 2023
10/10 Excellent
Melisa
Travelled with family, Travelled with family and small children, Travelled with partner
Very cute and eclectic hotel. Once I realized they were down pillows, I called the front desk and told them I am allergic to down and they brought up other pillows for me
This place was amazing! The service was on point. They had my reservation fixed before I knew I made a mistake. My room was gorgeous. Loved the entire visit.
Location was great. A mini fridge would have been nice. Bathroom just too small. My husband wouldn’t have fit in it!
Staff was excellent.
Beds were comfortable.
More convenient if parking garage attached.