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Reviews of Renaissance Des Moines Savery Hotel

3.5 out of 5
Renaissance Des Moines Savery Hotel
401 Locust St, Des Moines, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 937 reviews" "
Rating 8 - Good. 267 out of 937 reviews" "
Rating 6 - Okay. 114 out of 937 reviews" "
Rating 4 - Poor. 43 out of 937 reviews" "
Rating 2 - Terrible. 30 out of 937 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Reif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super nice and helpful! Was a little disappointed in variety of restaurants and how many were around the immediate area. Really need more bigger rooms. Excellent on cleanliness. Hotel had a restaurant in it but it was closed and variety on menu was lacking.
Stayed 1 night in Mar 2024

8/10 Good

Katha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect from people to property. They know how to take care of people
Stayed 1 night in Mar 2024

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn M.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff was always available and always very helpful. I liked that it was not overly decorated in Christmas stuff too.
Stayed 7 nights in Dec 2023

10/10 Excellent

Amy

Travelled with family
We arrived early and were checked in- I feel like we had to have been upgraded because the room was HUGE! Very quiet- beds were comfy-shower was AMAZING! This hotel is connected by a skywalk to many other downtown buildings which was really helpful for us! Highly recommend!!!
Stayed 1 night in Dec 2023

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay near the DSM Civic Center
We stay here regularly when there's a show at the Des Moines Performing Arts Center. The location is perfect with food and nightlife nearby. The hotel is in an older building, so the rooms tend to be various shapes and sizes, which has its charm. We are always welcomed by friendly staff who are eager to help with anything we might need. The rooms are comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hours for bar and restaurant were not convenient for my party.
Stayed 2 nights in Nov 2023

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable one night stay spacious and clean room and friendly staff. Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking in and out was very easy. Staff was more than superior! Great service all around. Will be staying there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Stayed 3 nights in Oct 2023

4/10 Poor

Doug

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Now, I will admit that the individuals that I encountered may not represent the entire staff, but it seems like the manager of the staff of this property might want to provide guidance for some of the staff on customer service. The front desk help was not courteous or friendly. They acted as if it was a burden to help you. Did not smile, and were not cordial. The staff at breakfast was rude and had a similar response. I'm pretty sure the Saturday night valet attendant was smoking weed. Not what I would call a hospitable staff.
Stayed 3 nights in Oct 2023
Response from Lindsay- Assistant General Manager on Nov 1, 2023
Thank you so much for your feedback. I am so disappointed that this was your experience. We strive to earn every guest's loyalty, and I assure you that this level of service is not our standard. I have shared your feedback with leadership to ensure that these issues do not occur in the future. I hope you will give us another chance to show you how truly amazing our service should be.

6/10 Okay

Tyler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was surprised at such a high end hotel for DSM the staff was not willing to go the extra mile. While the lobby and common areas are very nice the bathroom in our room was extremely small. To the point if you are a larger person you will be unable to turn around without rubbing the glass shower or other wall, it was almost comical. Lastly, in my experience at a higher end hotel you call down and they will bring your car up for you if you have used valet. Pretty much a standard with hotels that offer such a service. I called the front desk and was told she was unwilling to do this and had no way to contact the valet staff. I know from being in the lobby the front door is maybe 30 feet from the front desk but she was unwilling to walk over and ask them to grab the car associated with my room number. When I got to the valet he was no where to be found and I had to go hunting asking other members of hotel staff for the valet, normally not a big deal but we were in a hurry to get to our next thing for the day. Overall, I would not stay again I have had much better experiences at other hotels down town DSM. I was disappointed as this hotel just went thought a huge remodel and has a lot of history in the DSM area.

10/10 Excellent

Kim

Stayed 1 night in Oct 2023

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel

10/10 Excellent

Cynthia

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Downtown area was a little iffy at first but the convenience of the location won out. Great walkability to the market, dining and bars. Nice atmosphere and helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lora

Travelled with family
Liked: Amenities
We were running in the Des Moines Marathon. The location was perfect! Hotel was so very nice! Highly recommend this property!
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bathroom are small but very nicely decorated. Parking ramp was cheap considering you are staying downtown.
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t get on the WiFi
Stayed 1 night in Sep 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Yet another visit to Renaissance
The bed was too firm so my fibro has flared this morning BUT literally everything else has been amazing from the moment we walked in. We love staying here and this one night of discomfort hasn't changed that. Every other bed has been lovely. We'll be back.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Harmony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We always like staying here if we want to vwnture down town. Its close to food, fun, and activities. The hotal staff are always great. The bar in the hotel is sweet and the restaurant is great as well. Overall very nice hotel downtown Des Moines.
Stayed 1 night in Sep 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, property conditions & facilities, room comfort
Love this hotel!
Renaissance was a nice weekend retreat. I love the personalization the hotels offer. Parking lot across the street was very cheap.
Stayed 1 night in Sep 2023

10/10 Excellent

Min St.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, plenty of accommodations in the hotel (food, bar, snacks). Multiple shops, restaurants, and bars within walking distance. Affordable offsite parking close by. Highly recommend for the area and price.
Stayed 1 night in Sep 2023

10/10 Excellent

Sean, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Neat building with lots of interesting history. Staff was great from check in to the shuttle driver and the bartender. Shuttle will drive you to anyplace within 2 miles of hotel. A nice perk
Stayed 1 night in Sep 2023

10/10 Excellent

Michael J

Stayed 1 night in Sep 2023

6/10 Okay

Becca

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Melisa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Our room was beautiful. And I really appreciate the small touches like the mimosa bar. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very cute and eclectic hotel. Once I realized they were down pillows, I called the front desk and told them I am allergic to down and they brought up other pillows for me
Stayed 1 night in Sep 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Colleen

Stayed 1 night in Aug 2023

8/10 Good

Judi

Stayed 1 night in Aug 2023

10/10 Excellent

Raebeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was amazing! The service was on point. They had my reservation fixed before I knew I made a mistake. My room was gorgeous. Loved the entire visit.
Stayed 1 night in Aug 2023

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Stayed 1 night in Aug 2023

6/10 Okay

erika

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
Location was great. A mini fridge would have been nice. Bathroom just too small. My husband wouldn’t have fit in it! Staff was excellent. Beds were comfortable. More convenient if parking garage attached.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Matt

Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renaisaance is an older property that has an unique style.
Stayed 3 nights in Jul 2023