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Reviews of Holiday Inn Downtown - Mercy Area, an IHG Hotel

3 out of 5
Holiday Inn Downtown - Mercy Area, an IHG Hotel
1050 6th Ave, Des Moines, IA

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 142 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Liked: Cleanliness, property conditions & facilities
Check in was easy. Also there was free parking. My room is very noisy due to the sound of the freeway coming in the window. No option for late check out, which is a real bummer since I am in town for the Drake road races and was really hoping to be able to shower afterwards.
Stayed 1 night in Apr 2024

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue
Stayed 1 night in Apr 2024

8/10 Good

Vitali

Liked: Cleanliness, staff & service
A
Stayed 1 night in Mar 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
Thanks for the feedback

10/10 Excellent

David, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a comfort to know that quality is good, predictable and no surprises
Stayed 1 night in Mar 2024
Response from Max Halsted on Apr 9, 2024
I do not like surprises either

6/10 Okay

Jen

Stayed 2 nights in Mar 2024

6/10 Okay

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our room was hot the air wasn't working. The lady at the front desk offered us a fan and said to crack the window open.
Stayed 1 night in Mar 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
The building uses a two pipe system for heating and cooling. Because of this our guests cannot control the temperature in the rooms. Offering a fan and opening the window are the best & most feasible options.

4/10 Poor

Carl

Stayed 1 night in Mar 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
Can you please tell me more about your stay

8/10 Good

Ryan M

Stayed 2 nights in Feb 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
I appreciate your feedback

8/10 Good

Annie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy, helpful, and the shuttle was a great perk.
Stayed 1 night in Feb 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
We do enjoy offering the shuttle service

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was what we had hope for. Within walking distance to Wells Fargo Arena for our event. Was clean and nice!
Stayed 1 night in Feb 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
Thanks you

10/10 Excellent

Russell, Elk Horn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
Thanks for the feedback and good review

10/10 Excellent

Shane

Stayed 1 night in Jan 2024
Response from Max Halsted, Front Office Manager on Apr 9, 2024
I appreciate your feedback

6/10 Okay

Magdalena

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The windows were poor quality and we could feel the freezing air in the room, and the AC didn’t help. In the morning we had ice on the inner side of the windows. The hotel is old and needs a thorough renovation. It has to be updated.
Stayed 3 nights in Jan 2024

6/10 Okay

jukka

Business traveller
Stayed 4 nights in Jan 2024

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness
Ehhh
The hotel room seemed a little outdated. I know it was a standard room but just seemed so small. I could hear all the traffic going by. I probably will not stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Richelle

Stayed 1 night in Jan 2024

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It did not have a hot tub and the coffee was not ready in the lobby in the morning.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from DD on Dec 18, 2023
HI David, we love getting feedback from our guests. Thank you.

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DD on Dec 5, 2023
Hello Kathryn, we love to hear great feed back. Thank you.

6/10 Okay

Michael

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This property did not have any hot food available. Heat/AC unit did not operate correctly,
Response from DD on Nov 27, 2023
Hi Michael, thank you for the feed back. We are always looking for ways to improve our guests stay.

2/10 Terrible

Brennen

Disliked: Cleanliness, staff & service, property conditions & facilities
Temperature settings didn’t work, bugs on the window sill, horrible lighting, broken bed springs, vending machine didn’t work, front staff seemed to have just rolled out of bed and are unfriendly, I could keep going. Just avoid this place
Stayed 2 nights in Nov 2023
Response from DD on Nov 13, 2023
Hi Brennen, we enjoy hearing feedback from guest. Thank you, we are always looking for ways to improve guest stays.

10/10 Excellent

Mallory

Stayed 1 night in Nov 2023
Response from DD on Nov 29, 2023
Thank you Mallory

6/10 Okay

David G Joosten

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not great. Needs Updates. Loud. Bad plumbing.
Positives: the shuttle driver. He was a nice and hilarious older man. He went above and beyond to get the guests to and from a concert. He took good care of us and worked late to do so. Thank goodness we confirmed the pick up location, the front desk was telling people the wrong place. For a hotel so close to a huge event arena you would think they would maintain it better. We walked in and literally thought the window was open in our room. Nope, the windows have no seal/noise barrier so you hear the interstate, hospital, and other area outdoor noises all night. WARNING: Be careful using the shower. I didnt think i would ever get warm water, but be warned theres a 2 to 3 minute lag. I got the water to be warm after several minutes but then once i had shampoo in my hair the water turned to scalding. Very concerning if you have kids. No bathroom fan either so bathroom gets steamy. No insulation or anything either, you hear your neighbors and hall traffic constantly. Also, idk why they put a thermostat in the room, it doesnt work and it was very hot in our room. Wasnt terrible but would tey something else next time.
Stayed 1 night in Nov 2023
Response from DD on Nov 14, 2023
Hi David, we appreciate hearing from our guests. We are always looking to improve our guest stays. Thank you for sharing.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from DD on Oct 30, 2023
Hi Ryan, we are glad you had a great stay. Thank you

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to downtown. Right off the highway and noisy though.
Stayed 1 night in Oct 2023
Response from DD on Oct 30, 2023
Hi Catherine, thank you for your feed back. We love earing from our guest.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from DD on Oct 30, 2023
Hi Daniel, Glad you had a great stay. We love hearing from our guest. Thank you.

10/10 Excellent

KATIE

Stayed 1 night in Oct 2023
Response from DD on Oct 23, 2023
Thank you Katie.

8/10 Good

Craig

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from D on Oct 17, 2023
Hi Craig , Thanks

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star quality
Always amazing stay!! Thank you!!
Stayed 1 night in Sep 2023
Response from Max on Oct 2, 2023
Thank you Sir

4/10 Poor

John

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Poor customer service, ants in the room. advertised room serves but doesn't provide it. Hung up on me when I called the front desk.
Stayed 3 nights in Sep 2023
Response from Max on Oct 2, 2023
John: I do apologize for the experience you had with us. If you could tell us what room your in I will have it checked out. I will follow on the room services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DD on Oct 30, 2023
Thank you. We love our guest feedback.

10/10 Excellent

cara

Stayed 1 night in Aug 2023
Response from Max on Oct 2, 2023
Thank you for your review

2/10 Terrible

KUAUHtemoc

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cards to room didn’t work 3 times. Loud noises from other rooms. Parking area is destroyed. Bed was rock hard
Stayed 2 nights in Aug 2023
Response from K on Aug 28, 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Claud

Stayed 1 night in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations, and hope to have the opportunity to give you an excellent experience in the future.

6/10 Okay

Ross

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is a decent location for us. The building itself is extremly outdated. The windows provide no sound barrier. The carpet and curtains have been around way to long. The bathroom was a decent size. Needs better placement of light switches and outlets.
Stayed 2 nights in Aug 2023
Response from K on Aug 22, 2023
Good morning, Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations, and hope to have the opportunity to give you an excellent experience in the future.

10/10 Excellent

Carol

Stayed 1 night in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad to hear that you enjoyed your stay with us, and hope that you will give us the opportunity to serve you again in the future!

10/10 Excellent

Amber

Stayed 1 night in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad to hear that you enjoyed your stay with us, and hope that you will give us the opportunity to serve you again in the future!

8/10 Good

Rebecca

Stayed 2 nights in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad to hear that you enjoyed your stay with us, and hope that you will give us the opportunity to serve you again in the future!

4/10 Poor

Lenita

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from K on Aug 22, 2023
Good morning, Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations, and hope to have the opportunity to give you an excellent experience in the future.

10/10 Excellent

Kimberly Randazzo

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from K on Aug 22, 2023
Good morning Kimberly, Thank you for taking the time to provide your feedback. We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future!Many thanks!

6/10 Okay

Bret

Stayed 1 night in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations, and hope to have the opportunity to give you an excellent experience in the future.

8/10 Good

Caitlin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and we went to park before the fair and they offered early check in
Stayed 1 night in Aug 2023
Response from K on Aug 14, 2023
Good morning, Thank you for taking the time to tell us about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so pleased to hear that you enjoyed your stay and hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Carlos

Stayed 1 night in Aug 2023
Response from K on Sep 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn DES MOINES DTWN - MERCY AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are so glad to hear that you enjoyed your stay with us, and hope that you will give us the opportunity to serve you again in the future!

2/10 Terrible

Edward

Stayed 3 nights in Jul 2023
Response from K on Aug 11, 2023
Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations, and hope to have the opportunity to give you an excellent experience in the future.

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from K on Aug 8, 2023
Good morning Damon, Thank you for taking the time to let us know you enjoyed your stay. We very much appreciate you choosing Holiday Inn and hope to have the opportunity to serve you again in the future!

10/10 Excellent

Kenyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from K on Aug 7, 2023
Good morning, Thank you for taking the time to provide your feedback. We are so happy to hear that you enjoyed your stay with us and hope to have the opportunity to serve you again in the future!

4/10 Poor

Denise

Travelled with family
Disliked: Staff & service
unprofessional staff
Spent one night there. The hotel charged my card $100 instead of $50 for incidentals. Still waiting to get my funds returned. Call the hotel talked to someone who states my stay was 4 days. I only stayed one but she told me that what her computer say! Just dumb! I was there less than 24 hours but somehow got charged extra. Was told to call the manager back in 10 days if my funds weren't returned. It was a loud ruckus around 1 am on our floor. Checked out the next morning at 7am.
Stayed 1 night in Aug 2023
Response from K on Aug 7, 2023
Good morning,Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. Please feel free to contact us directly with any further issues.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Caution
The hotel is very centrally located. However, it hasn't been maintained in quite a while...there was an unpleasant smell that was emanating as soon as you walked in...the carpets were old, dirty and torn...for the amount that i paid to stay there, I would have been better off a little further away in a much nicer hotel
Stayed 1 night in Aug 2023
Response from K on Aug 7, 2023
Thank you for taking the time to provide your feedback. We would like to apologize for failing to exceed your expectations during your stay and hope to have the opportunity to provide you with an excellent experience in the future.

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to our room and it smelled like cigarette smoke and dog urine.
Stayed 3 nights in Jul 2023
Response from k on Aug 3, 2023
Was the front desk made aware? Also, we are not a pet friendly hotel.