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Reviews of Courtyard Des Moines West/Jordan Creek

3 out of 5
Courtyard Des Moines West/Jordan Creek
410 S 68th Street, West Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 788 reviews" "
Rating 8 - Good. 226 out of 788 reviews" "
Rating 6 - Okay. 61 out of 788 reviews" "
Rating 4 - Poor. 23 out of 788 reviews" "
Rating 2 - Terrible. 9 out of 788 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine
Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

michael, Minneapolis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a newish and nice hotel in a very good neighborhood. Dear Management-- your rooms are nice enough, but someone needs to take a look at the repair and caulking work in room 226 bathroom. It looks amateurish; almost as if I told my 7 year old to caulk around the toilet and the tub. Also, the shower has been squirting water on the ceiling for a while now, and unless someone fixes that shower head leak, your bathroom ceiling is going to be ruined. It really detracts from an otherwise nice facility.
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Chase

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Allie G. on Jan 17, 2024
Thank you for taking the time to leave a review score, Chase. We hope that you enjoyed yours stay with us!

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Allie G. on Jan 17, 2024
Thank you for your superb rating, Brenda. We hope that we exceeded your expectations during your visit. See you again soon!

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Allie G. on Dec 31, 2023
Thank you for your review, Jonathan. We hope that you enjoyed your stay with us and that you will keep us in mind next time your travels bring you to the area!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Allie G. on Dec 31, 2023
Thank you for the stellar rating, Jennifer. We appreciate you taking the time to provide a review and hope that we will have the opportunity to serve you again in the future.

10/10 Excellent

James

Stayed 1 night in Dec 2023
Response from Allie G. on Dec 31, 2023
Thank you for taking the time to review your stay with us, James. We hope that we exceeded your expectations during your stay and we look forward to seeing you again soon.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, friendly staff
Stayed 2 nights in Nov 2023
Response from Allie G. on Dec 7, 2023
Thank you for your review, Kimberly. We are so glad to hear that your stay was a positive one and that you found everything to be up to standard. See you again soon!

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Dec 2023
Response from Allie G. on Dec 7, 2023
Thanks for you feedback, Amanda. I'm happy you had a great stay with us and we hope that we excceeded your expectations during your visit. We hope you will keep us in mind next time you're in the area!

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Allie G. on Dec 7, 2023
Thanks for your review, Shane. We hope you enjoyed every aspect of your stay with us and invite you to come back again soon!

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Allie G. on Dec 7, 2023
Thank you for taking the time to leave review, Chris. The score given is below the standard we strive for and I would be happy to hear any specific feedback you might have regarding your stay. Please feel free to contact us so that we can use your valuable feedback to improve our operations. Thank you again.

8/10 Good

Susan Hebert

Stayed 1 night in Nov 2023
Response from Allie G. on Dec 7, 2023
Thank you for taking the time to rate your stay with us, Susan. We appreciate the high marks and we hope that you will consider staying with us again in the future.

6/10 Okay

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Allie G. on Dec 7, 2023
Thank you for taking the time to rate your stay with us, Linda. I see that the score given is lower than what we strive for. If there are any specifics that you would like to share regarding your experience, I would happy to hear so that we can improve our operations moving forward.

6/10 Okay

Victoria, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities
The mattresses are too old as well as the pillows. Towels were so bleached stiff and rough.
Stayed 1 night in Nov 2023
Response from Allie G. on Dec 7, 2023
Thank you for your feedback, Victoria. I apologize that the mattress and towels in your room were not up to your standard. I have shared your comments with our maintenance and housekeeping teams to address both issues and improve our operations moving forward.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night get away
It was a great one night family get away. The kids all had a great time and would definitely stay here again.
Looking out at the busy shoppers from our window
Stayed 1 night in Nov 2023
Response from Allie G. on Dec 7, 2023
Thank you for your review, Sarah. What a great picture! We are so glad to hear that your getaway was a success and that the whole family enjoyed their stay. We look forward to seeing you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility in newer area. Breakfast wasn’t free but it was best room value around.
Stayed 1 night in Oct 2023
Response from Allie G. on Oct 25, 2023
Thank you for staying with us and providing your valuable feedback. I'm glad that our hotel provided the value you were looking for in the area. I hope that you had a chance to experience our Bistro restaurant during your visit for our made-to-order breakfast. If not, I invite you to try it next time you are in the area. Take care!

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Allie G. on Oct 25, 2023
Thank you for staying with us, Scott, and for taking the time to provide us with this high rating. We hope to see you again soon!

10/10 Excellent

Troy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Allie G. on Oct 9, 2023
Thank you for the excellent rating, Troy! We truly hope you enjoyed your stay with us and we can't wait to welcome you back. Take care!

10/10 Excellent

Holly

Stayed 1 night in Sep 2023
Response from Allie G. on Oct 9, 2023
Thank you for taking the time to leave us an outstanding score, Holly. I hope that everything during your stay exceeded your expectations. We hope to see you again the next time your travels bring you to the area!

10/10 Excellent

Jeff

Stayed 1 night in Sep 2023
Response from Allie G. on Nov 10, 2023
Thank you for your review, Jeff. We hope that we exceeded your expectations during your stay and that we will see you again soon!

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Allie G. on Oct 9, 2023
Thank you for your time in reviewing our hotel, Kimberley. We sincerely hope that everything was to your satisfaction during your stay and hope to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Amenities
I have always tried to stay at Marriott Courtyards. Very consistent and a great value. Only suggestion on this location is better signage and lighting. I always recommend Courtyards.
Stayed 1 night in Sep 2023
Response from Allie G. on Oct 9, 2023
Thank you for choosing our property during your stay in West Des Moines, Robert. I'm happy to hear that Courtyard is your go-to brand. We appreciate your feedback, and apologize that our signage was not up to standard during your visit. We were actually in the process of replacing all of our exterior signage during that time and are happy to say that we now have a fresh new look. We hope you will have the chance to see them during your next visit to the area!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing
Stayed 2 nights in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your review, Julie. I am so happy to hear you had a relaxing stay. We hope to see you again next time your travels bring you to the area!

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Worked for the night I needed it
Bed was uncomfortable. Only soft pillows. Bathroom shower had long hairs on the wall. Rugs could be shampooed. I’ve stayed at other Marriott’s and never had an issue with their beds plus they always have a set of soft and firm pillows.
Stayed 1 night in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your feedback, Tammy. I'm sorry to hear that the bed in your room was not to your liking and for the cleanliness issue in your room. I have shared your feedback with our Housekeeping leadership to ensure the necessary steps are taken to avoid this moving forward.

8/10 Good

Vickie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very close to everything! Can’t say anything bad or changeable for the property… we had a nice stay… wish breakfast was included.
Stayed 1 night in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your feedback, Vickie. We are so happy your enjoyed yours stay and that our location was convenient for your needs. As a Courtyard property, we are proud to provide an elevated breakfast experience with our Bistro restaurant, featuring Starbucks coffee. I understand that this may not be the preferred breakfast offering for all guests, but I do encourage you to give it a try should you choose Courtyard again in the future.

6/10 Okay

larry

Stayed 1 night in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your review, Larry. We hope that you enjoyed your stay!

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your review, Jacqueline. We appreciate the high marks and hope that you had an enjoyable stay!

4/10 Poor

Bridget

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Chaotic sleepless stay
Lobby was filled with families, presumably a reunion, but it was loud and chaotic. People were everywhere, even spilling into business center, hallways, bar. Waiting 15 mins to be helped and was greeted by sweaty bald attendant who seemed overwhelmed and dismissive. Got to the room, which was clean except for hair around base of toilet. Bed was comfortable but lots of noise through the walls and outside the room until well into the morning. Cranked our white noise maker and pretended we were sleeping in a subway. Difficult night of sleep.
Stayed 1 night in Aug 2023
Response from Allie G. on Sep 8, 2023
Thank you for your honest feedback, Bridget. Providing a comfortable stay for all of our guests is of utmost importance, and I apologize that we failed to meet these expectations. I regret that during your stay, we had a sprinkler issue which caused all of our guests to leave their rooms and congregate in the lobby for a short time. Our staff was hard at work to rectfiy the issue at hand and I apologize for any inconvenice this caused.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Allie G. on Sep 8, 2023
Thank you for your review, Deborah. We hope you enjoyed your stay!

6/10 Okay

Len

Travelled with family
Nice enough place, no continental breakfast. Called hotel when I made the reservation to verify handicap accessibility for my son in wheelchair. I asked for roll in shower as we brought his shower chair. When arrived was told no handicap rooms were available. We were also on the 4th floor with instructions in the elevator no to use in case of fire! Not sure what we were supposed to do.
Stayed 3 nights in Jul 2023

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Allie G on Jul 10, 2023
Thank you for your review, Amanda. We are happy that you enjoyed your stay and hope that you will consider staying with us again in the future. Take care!

10/10 Excellent

Varney

Stayed 1 night in Jun 2023
Response from Allie G on Jul 10, 2023
Thank you for taking the time to leave a review, Varney. I'm glad to see you enjoyed your stay with us and hope to see you again next time you are in the area!

10/10 Excellent

Clinton J

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
SUPER impressed with this hotel. We called and asked about an early check in. We were in the area for medical appointments for our son. The lady on duty had us a room ready @ 11am. Very clean, very satisfied. If needed we will return. 5 star for sure
Stayed 1 night in Jun 2023
Response from Allie G. on Jul 10, 2023
Thank you for the stellar feedback, Clinton. I'm happy to hear that the early check-in helped to make your trip to the area a success. I will be sure to pass your comments on to the entire staff. We hope to see you again soon!

10/10 Excellent

Jackie

Stayed 1 night in Jun 2023
Response from Allie G on Jul 10, 2023
Thank you for taking the time to review our hotel, Jackie. I hope that your stay with us exceeded your expectations. We look forward to the chance to serve you again soon!

10/10 Excellent

Ryan

Stayed 1 night in May 2023
Response from Allie G on Jul 10, 2023
Thank you for your review, Ryan. We always look forward to the positive scores and feedback from our guests. We hope you will choose to stay with us again in the future!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh and clean. Decent lighting which is important to me. I’m always glad to have a mini fridge. I did overlook the fact that breakfast was not included when I booked. I’m so used to having it in these types of hotels. It is available for purchase however. We weren’t hungry anyway. The location is good for shopping and dining. It’s a fairly quick drive to the airport too.
Stayed 1 night in May 2023
Response from Allie G. on Jun 7, 2023
Thank you for staying with us, Ron, and providing your honest feedback regarding your stay. I am happy to hear you found our property fresh, clean, and convenient for your travel needs. We hope that you will visit us again and have a chance to experience our premium, made-to-order breakfast options and available in our Bistro restaurant.

6/10 Okay

Cindy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Allie G. on May 23, 2023
Thank you for you review, Cindy. We appreciate you staying with us and hope to see you again in the future!

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great. We loved our visit.
Stayed 3 nights in May 2023
Response from Allie G. on May 23, 2023
Thank you for your feedback, Phil. I am so glad to hear you had a wonderful stay with us. We hope to see you next time you're in the area!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!!!
Stayed 1 night in May 2023
Response from Allie G. on Jun 7, 2023
Thank you for your review and feedback. We always appreciate hearing from our guests and I am so glad you enjoyed your stay! We hope to welcome you back in the future.

10/10 Excellent

Calvin

Stayed 1 night in May 2023
Response from Allie G. on Jun 7, 2023
Thank you for your review, Calvin. We appreciate you taking the time to share your satisfaction and hope to see you again soon!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Spacious / nice staff / overall property feels a little tired
Stayed 5 nights in May 2023
Response from Allie G. on Jun 7, 2023
Thank you for your feedback, David. I am glad to hear you enjoyed our large rooms and friendly staff! We are always looking to improve our property, and I appreciate you letting us know where we can focus our attention. We hope to see you next time your travels bring you to the area.

10/10 Excellent

Brad

Stayed 1 night in May 2023
Response from Allie G. on Jun 7, 2023
Thank you for taking the time to review your experience with us. We appreciate the high rating and hope to see you again soon!

10/10 Excellent

David

Business traveller
Liked: Staff & service, property conditions & facilities
Will come again
Stayed 5 nights in Apr 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2023

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as nice as other Courtyard properties I’ve stayed in
Stayed 1 night in Apr 2023

10/10 Excellent

Lea Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Allie on Apr 12, 2023
Thank you for your review, Kelley. We appreciate you taking the time to respond and are glad you enjoyed your stay. We hope to see you again soon!