Interior

Reviews of Hilton Denver City Center

4 out of 5
Hilton Denver City Center
1701 California St, Denver, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1004 reviews" "
Rating 8 - Good. 204 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 90 out of 1004 reviews" "
Rating 2 - Terrible. 56 out of 1004 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Travelled with partner
Didn’t like the incidental charge of $25 forcing us to dine there. Tried checking in early and lady was going to charge $50 extra for being early.
Stayed 1 night in Mar 2024

10/10 Excellent

William Bennett, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The parking is actually at a building separate and unrelated to the hotel so you have to pay each and every time you leave. It would have been better if we could have been charged a flat fee per day so we could go in and out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chad Barnes-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Justin on Mar 26, 2024
Thank you so much for the feedback! Come and see us again soon!

10/10 Excellent

Brice, Rowlett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and upscale, i had a problem with the valet parking on return of my rental car they notice damage to the driver side mirror the cover was missing. i only drove it to the hotel and back to the rental car place so something happen when i gave it the valet people. i purchase damage insurance from expedia so i am waiting to hear from the rental car if any other action is necessary.
Stayed 3 nights in Mar 2024
Response from Ruben on Mar 16, 2024
Hi Brice, Thank you for your feedback. Please do not hesitate to reach out if you have any questions.

10/10 Excellent

Janelle

Stayed 1 night in Feb 2024
Response from Ruben Membreno on Feb 27, 2024
Janelle - Thabk you for sharing your experience with us. We hope to see you soon.

10/10 Excellent

Richard

Travelled with family and small children
Liked: Amenities
The staff are friendly, Great and please how clean it is. Restaurant kinda expensive.
Stayed 1 night in Feb 2024
Response from Ruben Membreno on Feb 27, 2024
Richard, Thank you for sharing your experience with us. We hope to see you soon.

10/10 Excellent

missy

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Response from Ruben Membreno on Feb 27, 2024
Missy - Thank you for sharing your experience with us. We hope to see you soon!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the center of downtown Denver and surrounded by high rise buildings. There are places that the sun only hits for a few minutes each day. The wind whips through intersections. Our room was smaller than expected but was comfortable. The shower drain clogged up on our last night. The hotel bar was our favorite spot to use the $25/night credit that you pay $59 towards a mandatory fee. Two drinks and one appetizer was $62! Valet parking was $59/night and the car came back dirty. I'm not a city dweller and don't handle all the homeless people that well. None of them approached us but I wasn't comfortable around them. There is a definite problem in Denver. Security guards are virtually in every business near the hotel. We were there to watch dance competitions and the facility is excellent for that.
Stayed 2 nights in Feb 2024
Response from Ruben Membreno on Feb 27, 2024
Paul - Thank you for taking the time to share your feedback. We will share this with our Executive Team.

6/10 Okay

Dinah

Business traveller, Travelled with partner
Disliked: Amenities
The hotel missed basic amenities and wasn’t up to the standard I expected of a Hilton
Stayed 6 nights in Feb 2024
Response from Lenaya on Feb 24, 2024
Thank you for providing your feedback. We would like to hear more about your experience. If convenient for you, please reach out to the hotel directly and ask to speak with the manager on duty. We'd like the opportunity to understand how we can improve and if we can make it right for you.

10/10 Excellent

Timothy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was expensive to eat and drink
Stayed 4 nights in Feb 2024
Response from Ruben Membreno on Feb 19, 2024
Timothy -Thank you for your feedback. We hope to see you soon!

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruben Membreno on Feb 19, 2024
Christina - Thank you for sharing your feedback with us. We hope to see you soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent the only thing was about the parking a little bit confused but good anyway
Stayed 1 night in Feb 2024
Response from Lenaya on Feb 18, 2024
Thank you for your review. We are glad to hear you enjoyed your stay with us. See you next time!

10/10 Excellent

Kara

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruben Membreno on Feb 13, 2024
Kara - Thank you for your feedback! We hope to see you soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice, modern appearance. Great fitness facility. Lack of a small, convenience store inside facility was disappointing.
Stayed 3 nights in Jan 2024
Response from Ruben Membreno on Feb 12, 2024
Kevin - Thank you for your feedback. We will share it with our Executive Team.

4/10 Poor

Jennifer, Bothell

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This property adds extra charges that are not completely transparent when booking. Leaves a bad taste.
Stayed 1 night in Feb 2024
Response from Ruben Membreno on Feb 13, 2024
Jennifer -Thank you for your feedback. We will share this with our Executive Team.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Jan 2024
Response from Ruben Membreno on Feb 12, 2024
Stephen -Thank you for your feedback! We hope to see you again.

8/10 Good

Hao

Business traveller
Liked: Cleanliness, property conditions & facilities
The location is great. The hotel imposes a mandatary destination charge of $25.
Stayed 1 night in Jan 2024
Response from Ruben Membreno on Feb 12, 2024
Hao -Thank you for your feedback!

8/10 Good

La Shawnda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is in a great location and walkable to pretty much anywhere in downtown Denver. The room is really small which I didn’t particularly care for.
Stayed 4 nights in Dec 2023
Response from Ruben on Feb 12, 2024
La Shawnda -Thank you for sharing your feedback. We hope to see you soon!

10/10 Excellent

ginger, Boulder

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ruben Membreno on Feb 12, 2024
Ginger -Thank you for sharing your feedback with us!

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed kind of high up in the building which was cool and the bar / restaurant were pretty good so we went there several times. Well done all around.
Stayed 2 nights in Jan 2024
Response from Roseanna Crihfield on Jan 20, 2024
There is nothing that makes us happier than hearing a guest had such a fabulous stay. We all look forward to welcoming you back to Hilton Denver City Center for another memorable experience.

6/10 Okay

Tina

Stayed 5 nights in Jan 2024
Response from Roseanna Crihfield on Jan 20, 2024
We sincerely regret that your stay with us was not reflective of the standards of care and value that we are determined to deliver, and we hope you'll consider giving us another chance to amaze you whenever you return to town.

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall a very nice property, but no parking and the bathroom doors are sliding barn-type that do not seal.
Stayed 1 night in Dec 2023
Response from Ruben Membreno on Feb 12, 2024
Dawn -Thank you so much for your feedback. We will be sharing it with our Executive Team.

8/10 Good

John

Stayed 2 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Racheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Jayde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a convenient location, beds were comfy, staff was great, Starbucks in the lobby was an added bonus. Would definitely stay here again.
Stayed 6 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
Thank you so much for choosing to stay with us at Hilton Denver City Center. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. We'll be sure to pass your compliments along to the staff. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Briana

Stayed 4 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Alflonzo Jabar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Roseanna Crihfield on Jan 20, 2024
It is a pleasure knowing that you enjoyed your overall stay at our property, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but they charge too much for parking!
Stayed 1 night in Dec 2023
Response from Ruben Membreno on Feb 12, 2024
Larisa -Thank you for sharing your feedback!

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ruben Membreno on Feb 12, 2024
Beverly -Thank you for sharing your feedback!

8/10 Good

Erick

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Response from Ruben Membreno on Feb 12, 2024
Erick -Thank you for sharing your feedback.

10/10 Excellent

Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Stuff was friendly and helpful. Room was clean .
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Wah - Thank you so much for your feedback! We hope to see you soon!

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Pete - Thank you for sharing your feedback. We hope to see you soon.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities
The Hotel was very feastive and Staff exceptional.....the rooms bathroom had hair in the shower,sink and floor.This was a Big let down and the chair in room had spots all over it. Overall it was a pleasant experience.
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Joanne - Thank you for your feedback! We will communicate your comments to our Housekeeping Leadership team. We hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ruben M on Dec 24, 2023
Alyssa - Thank you for sharing your feedback.

10/10 Excellent

ginger, Boulder

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Margaret

Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Brian, Glenwood Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Jonathan, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Hot rooms
Rooms were too hot for me to sleep comfortably & I had to change rooms several times so beware of that when choosing this hotel.
Stayed 3 nights in Nov 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback with us.

8/10 Good

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room 2029: wall thermostat is placed over an obvious hole in the wall, patch it and paint it! Bathroom door practically impossible to open/close. Shower handle doesn't specify which direction is hot/cold. Shower head inadequate. Zero toiletries (makeup removal wipe, q-tips, would be nice).
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

8/10 Good

Alejandro

Stayed 3 nights in Nov 2023
Response from Ruben M on Dec 24, 2023
Thank you for sharing your feedback.

10/10 Excellent

Evelin

Liked: Property conditions & facilities
Amazing. Staff & especially the cleaning ladies. The service made our stay much nicer.
Stayed 2 nights in Nov 2023
Response from Roseanna Crihfield FOM on Nov 28, 2023
Thank you for your great review. We work hard to offer high-quality service to every guest. I will made sure to share this feedback with the Housekeeping Team to give them the recognition that they deserve!

10/10 Excellent

Kara, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right downtown and in a good location
Stayed 1 night in Nov 2023
Response from Roseanna Crihfield FOM on Nov 28, 2023
It was a pleasure hosting you at Hilton Denver City Center! We're glad location impressed you, and we look forward to your next visit.