Exterior

Reviews of Holiday Inn Express Hotel & Suites Denver East-Peoria Street, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 803 reviews" "
Rating 8 - Good. 262 out of 803 reviews" "
Rating 6 - Okay. 77 out of 803 reviews" "
Rating 4 - Poor. 26 out of 803 reviews" "
Rating 2 - Terrible. 30 out of 803 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Apr 15, 2024
Hi Chris,Thank you for being a guest at our property. We look forward to the opportunity to serve you as our guest in the future.Best Regards

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staf.
Stayed 1 night in Jan 2024
Response from Ms. P. on Feb 1, 2024
Thank you for the positive response!!! We strive to be a professional, healthy, happy and clean facility. We will love to see you in the near future. :-)))

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, cute pool with bar and the staff was friendly.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Front Desk Staff on Jan 23, 2024
Hello Tara,I am happy to read that you enjoyed your stay with us. Please think of us for all your future stays in Denver. Thank you.

2/10 Terrible

Jodi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Holiday Inn Front Desk Staff on Jan 23, 2024
Hello Jodi,I am sorry to have read that you did not enjoy your stay with us. Please provide us feedback on ways we can improve. Thank you.

2/10 Terrible

Susan

Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 19, 2024
Hi Susan,I am sorry to read that your experience as a guest at our property was less than satisfactory. Please feel free to reach out and lets us know exactly how we can improve your future stays.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfy, the breakfast was a couple of cuts above usual fare, on time and hot, but what made my night most exceptional was the staff. Check-in was efficient and welcoming, even fun and the morning desk staff treated me just as warmly. I may well have to research what is in the area so I can stay again to see these wonderful ladies!
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 19, 2024
Hello Randall,Thank you for being our guest it was a pleasure to serve you.

8/10 Good

James

Travelled with family and small children
Liked: Amenities
Clean and helpful desk agent
Stayed 1 night in Jan 2024
Response from Front Desk Staff on Jan 19, 2024
Hi James,We appreciate your positive feed back and welcome you to our property for all your future stays.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice
Stayed 3 nights in Dec 2023
Response from Front Desk Staff on Jan 19, 2024
Hi Jason, Thank you very much for the positive feedback and we welcome you back for all your future stays.

10/10 Excellent

ipei

Stayed 1 night in Dec 2023
Response from Holiday Inn Front Desk Staff on Jan 23, 2024
Hi IPEI,Thank you for your feedback and I am glad to read that you did enjoy your stay with us.

8/10 Good

Holly, Evergreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on Jan 19, 2024
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ashley Prado on Dec 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DENVER EAST-PEORIA STREET. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jay

Business traveller
Liked: Cleanliness, staff & service, amenities
Elevators seem to need service pretty scary in there.Cable wifi list half the channels why there and my phones would not hook up to wifi housekeeping was amazing and paulette the hostess was amazing even made me a card for christmas
Stayed 4 nights in Dec 2023
Response from Ashley Prado on Dec 28, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER EAST-PEORIA STREET. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention and have had the elevator looked at. We take feedback seriously and have made the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Carl

Business traveller
Disliked: Staff & service
I had reserved a upgraded king room but had to down size due to the Smoke detector going off every couple minutes
Stayed 1 night in Dec 2023
Response from Ashley Prado on Dec 18, 2023
I sincerely apologize for any inconvenience you may have experienced, and hope that you can give us the opportunity to make it right in the future.

10/10 Excellent

SHANDRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

6/10 Okay

Amanda

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
too many people milling around outside. puke next to my car in the morning. front desk was nice but really scattered and unorganized. Breakfast was very good. room was clean. if outdated and oldish.
Stayed 2 nights in Dec 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hi Amanda,I am sorry to hear that your recent stay with us was less than satisfactory. Please feel free to give your feedback on ways we can improve.

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk pleasant. Hotel was clean.
Stayed 2 nights in Nov 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hell Steven, Thank you for being a guest at our hotel and we sincerely welcome you back for all your future visits.

4/10 Poor

Lonnie

Stayed 2 nights in Nov 2023
Response from Ashley Prado on Dec 18, 2023
Please let me know what we can do to make your stay better next time. Your feedback is valuable to us, and we want to ensure you have the best possible experience.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Javier Cruz on Dec 1, 2023
Than you for your rating. We hope you enjoyed your stay and we hope to see you again. Safe Travels

10/10 Excellent

Nicole

Travelled with family, Travelled with partner
Liked: Amenities
The evening customer service agent was awesome!!!
Stayed 1 night in Nov 2023
Response from Javier Cruz on Dec 1, 2023
Nicole, Thank you for the great compliment. I will be sure to share your feedback with the rest of the team.

10/10 Excellent

Shanette

Stayed 3 nights in Nov 2023
Response from Javier Cruz on Dec 1, 2023
Than you for your rating. We hope you enjoyed your stay and we hope to see you again. Safe Travels

6/10 Okay

Allison

Liked: Cleanliness, staff & service
The room was a bit run down, the bathroom door handle fell off and the other door would not close. It wasn’t too bad though overall
Stayed 2 nights in Nov 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Allison,I am sorry to see that your experience as our guest was not all it could have been. Please feel free to leave your feedback on ways we can improve for future stays.

8/10 Good

Gloria

Stayed 1 night in Nov 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Gloria,Thank you very much for being a guest with us. We welcome you back for all of your future visits.

10/10 Excellent

Darvin

Stayed 1 night in Nov 2023
Response from Javier Cruz on Dec 1, 2023
Than you for your rating. We hope you enjoyed your stay and we hope to see you again. Safe Travels.

8/10 Good

Cesaria

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service the employees are very friendly and helpful I appreciate
Stayed 4 nights in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Cesaria, Thank you so much for being a guest with us. I welcome you back for all your future visits. Thank you!

10/10 Excellent

AMBREA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Rooms qere quiet.
Stayed 1 night in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Ambrea,I am very happy to see that you enjoyed your stay with us and I welcome you to be our guest in the future. Thank You!

4/10 Poor

Claudia

Stayed 1 night in Nov 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Claudia,I am sorry that your stay with us was not all it could have been. Please feel free to leave us feedback on ways we can improve. Thank you.

10/10 Excellent

Ponnamperumage Don Migara

Nice place
Stayed 4 nights in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Don,Thank you for being a guest at our hotel and we sincerely appreciate the positive feedback for your experience while being a guest here. Take care for now!

6/10 Okay

Humberto

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hi Humberto,I am truly sorry to see that your stay with us was not very best it could have been. Please feel free to let us know of ways we can improve for your future visits. Take care.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Steven,We appreciate you for being a guest at our property and are elated to see that you enjoyed your stay with us. Please keep us in mind for your future visits.

10/10 Excellent

Reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Hello Reagan, we appreciate your excellent 10/10 rating and welcome you back for all your future stays. Take care.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holiday Inn Front Desk Staff on Dec 11, 2023
Thank you Anonymous. We appreciate your perfect score rating as a guest at our property and welcome you for your future stays with us.

4/10 Poor

Josephine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don’t recommend
Stayed at hotel a year ago…it has deteriorated felt like a motel 6….people smoking marijuana reeked in hall …elevator broken had to carry my luggage down 4 flights of stairs when I came to the landing someone had mopped the floor !???? I was like what the heck won’t be staying there ever again
Stayed 1 night in Oct 2023
Response from IHG Front Desk on Dec 11, 2023
Hello Josephine, I am sorry to hear that your stay with us was less than satisfactory. Please let us know how we can improve, and we sincerely welcome your feedback. Take care.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice fir the short stay . Staff was friendly and courteous. My only negative bud that the swimming pool was way too cold to enjoy
Stayed 2 nights in Oct 2023

8/10 Good

James

Stayed 1 night in Oct 2023

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Tyiea

Stayed 1 night in Oct 2023

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paulette at your front desk was very pleasant and helpful!
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had Encounters with 4 different staff personnel during stay. All were rude. Were unable to find rooms for 3 other parties in my group that had reservations. While waiting at the desk, I observed multiple arguments between staff and guests. There were what appeared to be homeless people that were in and out at the front desk and walking with staff up to rooms. A little strange. They also were arguing with guests. The rooms were clean, nice breakfast. Overall, would not recommend for families.
Stayed 2 nights in Sep 2023

8/10 Good

Faesha Marie

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Decent location to dining venues. Enjoyed the free breakfast! My daughter loved the pancake maker. Enjoyed the mini store in lobby for quick snacks, drinks, and microwaveable dinners. Cons: thin walls. Can hear the people staying above us (footsteps) and could here the doors close (doors close very loudly) from the rooms nearby.
Stayed 8 nights in Sep 2023

10/10 Excellent

Lawrence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay.
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff very friendly and helpful. But we arrived at 3pm and our room wasn’t ready until 4:30pm.
Stayed 1 night in Sep 2023

10/10 Excellent

Emrah

Business traveller
Perfect place,i was surprised how good was the hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Wasn't about to check in on time. Everything else is good
Stayed 1 night in Sep 2023

6/10 Okay

constance

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Came in and our initial room was not cleaned at all. The front desk lady was really kind and comped us a bigger room. The beds however, were really springy and hard. It’s also a bit noisy with thumps and thuds. Overall not the worse place to stay but I wouldn’t book it again.
Stayed 1 night in Aug 2023