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Reviews of Hampton Inn-Denver West/Golden

2.5 out of 5
Hampton Inn-Denver West/Golden
17150 W Colfax Ave, Golden, CO

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Pembroke

Disliked: Property conditions & facilities
This is the sorriest Hampton Inn we have ever stayed in. The key machine was down, no keys. The toilet seat was loose. The sink faucet was loose. We will stick with Holliday Inn Express!
Stayed 1 night in Apr 2024

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy to get to. Fun, warm pool and great hot tub!
Stayed 2 nights in Mar 2024

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and facilities were clean. Breakfast was convenient and well stocked. The room could use a little tlc. One blind track wouldn't roll up. Tub was clogged and wouldn't drain without holding drain stem down. The room thermostat heater/cooler needs some attention, door always falling open.
Stayed 2 nights in Mar 2024

10/10 Excellent

Zara

Stayed 1 night in Feb 2024

4/10 Poor

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We left an expenses knife in the room, on the table near the tv, and it was never found. We have called multiple times, they don’t even take our name or number in case someone finds it.
Stayed 1 night in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Convenient and adequate breakfast. Kept up with deman even though hotel was sold out due to storm rooms very nice
Stayed 1 night in Mar 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for the review! We are glad you had a great stay and we look forward to seeing you next time!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very nice stay. Excellent breakfast bar.
Stayed 1 night in Mar 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

8/10 Good

Brandon

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I was disappointed the hot tub wasn’t working
Stayed 1 night in Feb 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review! We do apologize as the hot tub was down for maintenance during your stay. We look forward to seeing you next time you are in Golden!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family had a great stay. Staff were incredibly friendly and hospitable. We were welcomed with a hot cocoa bar which the kids loved. Facilities were clean and comfortable. Pool was warm and the hot tub was relaxing. The continental breakfast was delicious, with omelets and lemon poppyseed scones. We enjoyed the location being close to the Colorado Mills mall and ease of access to other Denver attractions from the interstate. Would definitely stay again! locationsneasily
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 Excellent

William

Wonderful
Stayed 2 nights in Feb 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review!

8/10 Good

dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review!

10/10 Excellent

Lawrence, Elgin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well managed. The breakfast is good. The hotel is located very close to mass transit into Denver.
Stayed 1 night in Feb 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review! We look forward to seeing you next time you are in Golden!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for overnight stay with pets
Comfortable and good sized room. Excellent breakfast selections. Nearby pizza place was great, also.
Stayed 1 night in Jan 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for the review and we are happy to hear that you enjoyed your stay!

2/10 Terrible

Alaina

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole reason I booked this stay was to enjoy the hot tub and have a room with a tub. The hot tub's cleanliness was vile! And I am disgusted I even made the mistake of getting in! The bubbles were going when I stepped in.. When my friend and I got in we immediately got itchy, hopped out and turned off the Harsh Jets to revel scummy gross water... So it wasn't burning us from chlorine it was burning from too much acid (i.e pee!) I'm beyond disturbed. We immediately went to the room to rinse off only to find the bathroom in even worse conditions! There was hair from a previous guest All Over the shower, and the amenities cady. There was foamy suds as I wrinsed down someone else's PUBIC HAIR.. And I didn't really feel comfortable taking a Bath either, as I previously had planned. In my opinion this completely ruined my trip. Not too mention the breakfast sucked and the sheets smelled weird. Also, Diego was Less than accommodating when I complained about the hot tub and the shower cleanliness, and didn't even offer to move us rooms. Though Sarah in the morning was lovely and Mario who checked me in was nice, my overall experience was terrible! Again, I would have gone to a hot spring and not here but decided to come stay at this hotel instead because of the tub and hot tub. This was an EPIC FAIL.
Stayed 1 night in Jan 2024
Response from Brandon Peterson on Mar 15, 2024
I am so sorry to hear about your experience. We strive ourselves on giving a great guest experience, and it sounds like we failed. We hope you give us another chance next time you're in Golden!

4/10 Poor

trent

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for taking the time to write a review!

10/10 Excellent

Dianna

Travelled with family
Stayed 1 night in Jan 2024
Response from Katie- AGM on Jan 22, 2024
Hi Dianna, I am thrilled you had a great stay with us! I hope you stay with us again.

4/10 Poor

Elliot

Stayed 1 night in Jan 2024
Response from Brandon Peterson on Mar 15, 2024
Thank you for the review. We look forward to seeing you next time!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very helpful and had good recommendations for places in the area
Stayed 1 night in Jan 2024
Response from Katie- AGM on Jan 22, 2024
Hi Paul, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

10/10 Excellent

Tonya, Denton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we come to Colorado. Its a favorite based on location. Staff is always friendly and helpful, they go above and beyond. (I had a silly/fun request and they filled it for me) Thank you!
Stayed 5 nights in Jan 2024
Response from Katie- AGM on Jan 22, 2024
Hi Tonya, I am thrilled to hear you had a great stay with us! I hope to see you again in the future.

6/10 Okay

Ellen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hot tub is likely growing something in the jets— It smells like a combination of staph and pseudomonas when the jets are on. I haven’t received my email receipt yet, but I think they charge for parking….? They were kind enough to move our room to a higher floor at 10:pm when the wrestle-mania event started above our first room.
Stayed 1 night in Jan 2024

6/10 Okay

Jami

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our room was not very clean. There was an old toothpick and bugs in the bathroom. There vanity was obviously not cleaned. I was disappointed, as we always stay with Hampton.
Stayed 1 night in Jan 2024

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was a bit noisy. Heavy feet in the room above. Not a major issue just worth mentioning.
Stayed 1 night in Jan 2024

2/10 Terrible

Timothy

Liked: Cleanliness, property conditions & facilities
False fire alarm at 5:50am forced early departure w/o breakfast. Not a good start to first day of vacation.
Stayed 1 night in Dec 2023
Response from Brandon Peterson on Mar 15, 2024
We do apologize for the inconvenience of the fire alarm going off during your stay. We do hope you willl give us another opportunity to serve you next time you are in Golden!

8/10 Good

Paul

Stayed 1 night in Dec 2023
Response from Katie- AGM on Jan 22, 2024
Thank you for staying with us! I'm so glad to hear you had a great stay. See you next time!

10/10 Excellent

Sarah

Stayed 4 nights in Dec 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The fire alarms went off at 530 am. Nobody was around to let us know what was happening. We waited in our car till the alarms went off. Thank god it was a false alarm.
Stayed 1 night in Dec 2023

8/10 Good

Brian

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Gary, Golden

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly abd genuine.pet friendly room options are very nice! Great breakfast! Salt water pool was verynice!
Stayed 2 nights in Dec 2023

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay with a good breakfast in the morning. I did not like that there was an $8.00 charge for parking which was plentiful and I would think almost everyone staying here would have a car as it is remote.
Stayed 1 night in Dec 2023

8/10 Good

joey

Liked: Cleanliness, property conditions & facilities
The pillows were flat and uncomfortable
Stayed 7 nights in Dec 2023

6/10 Okay

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT HAPPY WITH CHARGE FOR PARKING
It was all very good until I got the receipt for my room. I was surprised and disappointed to find I was charged $8/night for parking. I was back two nights later and stayed across the parking lot at Holiday Inn Express because of the parking fee.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jayprakash

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Dovie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, well lit parking lot. Hotel staff was very friendly and helpful. Great breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Kristi

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Great service
Stayed 1 night in Dec 2023

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service
The property appeared very worn and ready for maintenance. The bed was comfortable, and everything was clean. The service was very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Reddisekhara

Travelled with family
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet hotel. Conveniently located close to the highway. People are very friendly and helpful. Breakfast was really good! We would definitely stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Lorena del Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Amenities
Stayed 3 nights in Dec 2023

6/10 Okay

Mario

Stayed 3 nights in Dec 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023

4/10 Poor

Deidre

Liked: Staff & service
This property charges $8 to park. There is a huge unused shopping plaza lot next door. It is not in a city and the additional fee is buried in their marketing. CRAZY JUNK FEES!!!
Stayed 1 night in Nov 2023

10/10 Excellent

DeAnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treated us so nice and was very accommodating and the room where very clean and comfortable
Stayed 4 nights in Nov 2023

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I-70 needs and lots of options in immediate area. Didn't like that they couldn't produce a receipt on site since I booked thru Hotels.com.
Stayed 1 night in Nov 2023

8/10 Good

Terri A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great hot breakfast. Staff was great. Rooms were clean but the bathroom door is terrible. The door is 2 sliding “barn” doors that are suppose to meet in the middle but rarely join properly.
Stayed 2 nights in Nov 2023

6/10 Okay

Paula

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023