6/10 – Acceptable
Jeanmarie K.
9 juill. 2025
Points forts : Propreté
Great location, nice house, deferred maintenance
The house is roomy for a large group, we had six people. They're significant deferred maintenance on the property, for example one of the toilets didn't work properly, a kitchen drawer was hanging in the opening, The bathroom door wouldn't close, The gate to the yard is broken, the weeds are 3 and 4 ft tall all through the yard, towel bar very loose and almost hanging off the wall. There were only two washcloths in the entire home, and the ceiling fan in the back bedroom upstairs did not work. One of the key things was more of a service issue, as it was 91 in Denver when we arrived and the house was completely closed up with no cooling running. There's actually no air conditioning in the home, and there's a swamp cooler which gets fairly frigid on the upstairs and doesn't really get the cooling to the lower level where there is another bedroom and bathroom. House was absolutely stifling when we arrived. I notified the owner/manager in case he or she was not aware that the maintenance and cleaning team were not taking care of things. The answer I received was less than customer service oriented.
Jeanmarie K.
Séjour de 3 nuits en juin 2025