Dear Sara, Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We do not take these concerns lightly, as providing our guests with a clean environment and seamless service is our top priority. We will address this with our housekeeping and maintenance teams to prevent future occurrences. We genuinely value our guest's satisfaction, and we hope you will consider giving us another chance to redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Rodrick, Thank you for reviewing our hotel. We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback is deeply concerning, and we take it very seriously. It is disappointing to hear about the cleanliness issues and the inconvenience caused by the room conditions. Please rest assured that we will address this matter with our team to ensure that it does not happen again. Your satisfaction is of utmost importance to us, and we regret that we fell short of your expectations on this occasion. We hope you will give us a second chance to deliver the outstanding service you should always expect from our team.Sincerely,Hotel Management

Dear Theresa, Thank you for choosing us. We apologize for the smell issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Also, we will discuss with our housekeeping team to recheck the room before delivery. Smoking is never allowed on our hotel premises. We would appreciate sharing the review so it can be addressed. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Sara, Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

Kayla , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

Tyler, Thank you so much for the great review. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

Beth, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

Rebeca, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

William, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

Dear Michael, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Essa, thank you for the amazing review! We appreciate the feedback.

Dear Juan, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Thank you for the feedback. We hate to hear that you did not enjoy your stay.

Shala, thank you for the great review!

Dear B, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Amanda, Thank you for taking the time to share your feedback with us. We're pleased to see that you found our staff pleasant and the room decent. However, we sincerely apologize for the issues you faced with the tub drainage and hot water. Please know this is not typical for us, and we are making thorough investigations to ensure the comfort and satisfaction of our guests. We're committed to resolving these matters, and your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back in the future, where we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Rose, thank you so much for the great review!

Dear Brenda, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Chris, thank you for the review.

Bennie, thank you for the amazing review!

Dear Katie, Thank you for your feedback. We understand our guests have multiple hotel choices, which is why our mission is to provide well-maintained accommodations and the best hospitality at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointing experience with maintenance and cleanliness issues in your suite and even more so for how it was handled. We will address this with our team and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Valori, thank you for the great review!

Ayantu, thank you for the feedback!

Dear Nancy, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the suite you stayed in, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; this involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. We apologize for missing the broken bathtub before allotting the suite to you. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Connie, Thank you for choosing us while the city's Taylor Swift Concert was organized. We are sorry for not meeting your expectations with the breakfast choices while you were staying with us. Your experience at the breakfast counter could be better to read, and we will address this with the concerned team and find out what went wrong. Also, instruct our team to keep an eye on refilling the supplies. Further, we regret the cleanliness issues you mentioned and will share them with the concerned team for follow-up. We hope you will allow us to instill a better impression upon you whenever you return to our area.Sincerely,Hotel Management

Dear Roxy, Thank you for sharing a review of your visit. It is very disappointing to read about your experience with your stay. We aim o provide the best experience for every guest. This is not the impression or the experience we wanted for our guests. Please accept our apologies for not meeting your expectation of cleanliness and for any inconvenience you encountered. We will address your feedback with our housekeeping to prevent it from happening again. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Latasha, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Brian, Thank you for choosing us and sharing your feedback. We apologize for the issues with your reservation. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. The refund is deposited by check, and usually takes a few business days for your bank to process. If it takes longer than expected, please get in touch with us directly. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management

Dear Lynda, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We appreciate your candid feedback and assure you that we take your concerns seriously. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Matthew, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear NATASHA, Thank you for sharing your experience. We apologize for the inconvenience to you on arrival with the check-in. Please allow us to check with our team to see what went wrong and ensure we can handle such situations better as we advance. We look forward to another opportunity to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Mario, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Noel, It is great learning you enjoyed your stay with us. However, we would like to apologize if we did not properly service your room, and we regret the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We are committed to providing the most comfortable accommodations and hope to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Eric, Thank you for sharing your lovely review of Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are delighted we made this happen for you. Your kind remarks about our associate Matthew are greatly appreciated; we will enjoy sharing your comments with him. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Sacheen, Thank you for mentioning the warm hospitality you received from our team during your stay! We are delighted you made the most of our fully equipped kitchenette and loved our clean and spacious suite. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. Thank you again for all of your great feedback. We look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

Dear Lydia, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is important to us, and we will use it to improve our services. We wish you all the best with your travels.Sincerely,Hotel Management

Dear Angelica, thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. We strive to maintain high service standards and keep with our hotel's overall look and feel. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management