Reception

Reviews of Embassy Suites by Hilton Denver Central Park

3.5 out of 5
Embassy Suites by Hilton Denver Central Park
4444 North Havana Street, Denver, CO

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1006 reviews" "
Rating 8 - Good. 224 out of 1006 reviews" "
Rating 6 - Okay. 74 out of 1006 reviews" "
Rating 4 - Poor. 35 out of 1006 reviews" "
Rating 2 - Terrible. 35 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David R.

Travelled with family and small children
Liked: Amenities
People were so nice
Stayed 1 night in Mar 2024
Response from Embassy Suites Denver on Mar 28, 2024
Hello David,It was a pleasure to extend our hospitality here in Denver, and we hope to see you again before too much time has passed.Best regards,Embassy Suites Denver Central Park

6/10 Okay

Phillip

Travelled with family
Liked: Cleanliness, staff & service
Great facility but no hot water in the mornings.
Stayed 3 nights in Mar 2024
Response from Embassy Suites Denver on Mar 25, 2024
Hello Philip,We are sorry you experienced a water issue during your stay, and while we are heartened to hear you enjoyed our facility and amenities, we know we can ensure your complete comfort. We hope to earn your full faith in us one day soon.Warm regards,Embassy Suites Denver Central Park

6/10 Okay

Tami

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Embassy Suites Denver on Feb 27, 2024
Dear Tami,Thank you for taking the time to share your score with us. We hope our team members were able to assist you with any issues that may have arisen during your stay, as we strive to ensure a five-star experience for every guest.We hope you joined us for our made-to-order breakfast and evening social hour to make the most of your stay, and it would be our pleasure to welcome you back to ensure a seamless visit.Kind regards,Embassy Suites Denver Central Park

10/10 Excellent

Robert F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an absolute wonderful stay at the Embassy Suites Central Park, Denver. I would have given 5 Star * all around if it wasn’t for the one (and only one) very rude staff member working the night shift. I will say that everyone else was so kind, attentive and over the top professional. Breakfast’s were amazing, happy hours a big plus! Our room was comfortable, clean and spacious!
Stayed 4 nights in Feb 2024
Response from Embassy Suites Denver on Feb 20, 2024
Greetings Robert,Your top score and helpful feedback mean the world to us, and we are delighted to know that your experience with us in Denver was overwhelmingly positive. We have noted the exception to this rule and will review your feedback with our night shift, and we will share your glowing praise with our team overall. We hope we can welcome you and your husband back to our Embassy Suites soon.Warm regards,Embassy Suites Denver Central Park

10/10 Excellent

ANTIONETTE D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary happy hour and great food!
Stayed 1 night in Feb 2024
Response from Embassy Suites Denver on Feb 19, 2024
Greetings Antoinette,We loved seeing you at our evening social hour and we're glad you made the most out of your visit to our Embassy Suites here in Denver! Until next time!Best regards,Embassy Suites Denver Central Park

8/10 Good

Larronchez, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and made sure we had everything we needed
Stayed 4 nights in Feb 2024
Response from Embassy Suites Denver on Feb 13, 2024
Greetings Larronchez,It was our pleasure to ensure you wanted for nothing during your time with us in the Mile High City! Thank ou for allowing us to pamper you, and we hope you will remember us the next time you are in the city.Kindly,Embassy Suites Denver Central Park

8/10 Good

Melissa Ann, omaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfy, room was clean, breakfast was hot and good.
Stayed 3 nights in Jan 2024
Response from Embassy Suites Denver on Jan 31, 2024
Hello Melissa,What a pleasure to receive your positive feedback! We hope we can ensure your comfort again soon.Best regards,Embassy Suites Denver Central Park

10/10 Excellent

Damien

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was tremendous and the hotel lighting was nice.
Stayed 4 nights in Jan 2024
Response from Embassy Suites Denver on Jan 31, 2024
Greetings Damien,We are glad you enjoyed our light, airy look and joined us for our full made-to-order breakfast! We would love to host you again should your travels bring you back through Denver.Warm regards,Embassy Suites Denver Central Park

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on Jan 19, 2024
Hello Steve,Thank you for taking the time to share your score with us following your stay in Denver. While we trust you enjoyed elements of your stay, we aim for five-star approval, and we apologize for any way in which we may have let you down.We hope to completely wow you the next time you join us at our Embassy Suites here at Central Park.Warm regards,Embassy Suites Denver Central Park

8/10 Good

Tami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not a real warm check in or check out. Staff seemed bothered. Amenities were wonderful, especially evening reception. Very generous. Clean, beautiful hotel but very dark at night inside.
Stayed 1 night in Jan 2024
Response from Embassy Suites Denver on Jan 15, 2024
Dear Tami,Thank you for your feedback for us. We are known for our warm welcome and apologize that your check-in experience was anything less than informative and friendly, but are glad you loved our amenities. We love seeing our guests at our evening social hour!We hope you also took advantage of our made-to-order breakfast, and it would be an honor to welcome you back one day soon. We know we can fully impress.Warm regards,Embassy Suites Denver Central Park

8/10 Good

mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Embassy Suites Denver on Jan 10, 2024
Dear mariana,Thank you for joining us here in the Mile High City! We hope we can ensure your comfort and relaxation again soon.Best,Embassy Suites Denver Central Park

6/10 Okay

Tara

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice location
Stayed 2 nights in Dec 2023
Response from Embassy Suites Denver on Jan 31, 2024
Dear Tara,Thank you for embracing our central location here in the city, perfect for those traveling through or needing a landing spot away from the bustle of downtown. We hope to see you again soon!Best regards,Embassy Suites Denver Central Park

2/10 Terrible

Dalia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was bery good. Elevators did not work on one side of the building. TVs did not have the right titles for the channels. Could not call front desk. Called house keeping for towels for pool did not get. Called 2- 3 times no answer. 1 washer did not work. Very hard to talk to a person at front desk. Not very helpful.
Stayed 5 nights in Dec 2023
Response from Embassy Suites Denver on Jan 31, 2024
Hello Dalia,While we are glad you enjoyed our expansive breakfast offerings, we apologize for allowing other details to slip through the cracks. Our front desk and housekeeping teams should always be responsive, and we appreciate your patience with our elevators. We know we can do more to ensure a seamless experience, and to that end, we hope to host you again one day.Kind regards,Embassy Suites Denver Central Park

8/10 Good

Sunshine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the bed was small and uncomfortable. The pillows were tiny. The breakfast was great!
Stayed 1 night in Dec 2023
Response from Ed on Dec 31, 2023
Thanks for sharing your comments with us. Mama and her team do provide a great breakfast each morning and we will be sure to let them know that you gave them recognition. Have a wonderful New Year!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ed on Dec 30, 2023
Thank you for taking the time to rate our hotel and your stay with us. Our whole team appreciate the opportunity to have served you. Happy New Year!

2/10 Terrible

Carlos, Frisco

Stayed 1 night in Dec 2023
Response from Ed on Dec 31, 2023
Thank you for the feedback. It appears that we missed the mark during your stay and wish that you had taken a few moments to speak with one of our team before leaving. Hope we have the opportunity to provide service for you again, with better results.

10/10 Excellent

Romero

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CEO
It was good. No complaint.
Stayed 1 night in Dec 2023
Response from Ed on Dec 26, 2023
Thank you for letting us know about your stay with us. We appreciate the feedback. Hope you are enjoying a wonderful holiday season.

6/10 Okay

Verified traveller

Travelled with family
Can use some major updates!
Stayed 3 nights in Dec 2023
Response from Ed on Dec 26, 2023
Thanks for sharing your thoughts about our hotel. Would have been great to have spoken with you regarding the updates you mention. While we make improvements and updates each year, it is always good to get input from those we serve while staying with us. Hope you have a wonderful Holiday Season.

10/10 Excellent

Jason

Stayed 3 nights in Dec 2023
Response from Ed on Dec 19, 2023
Thank you for posting your review for our hotel. Our entire team appreciates you giving us this opportunity to have served you. Hope you have a wonderful holiday season.

4/10 Poor

Bernadette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude Front Desk Clerk
Embassey Suites does not like it when you book through a 3rd party. I always have trouble when checking in. I will have to book directly through through Hilton for them to honor my request such as adjoing rooms or rooms near each other. They put us all on separate floors.
Stayed 1 night in Dec 2023
Response from Ed on Dec 18, 2023
This issue will be addressed immediately with our Front Office team. There is no excuse for this happening, no matter what method is used to book a reservation. I am very sorry this happened and assure you we will discuss this with the team.

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel is next to the ballfield and within walking distance of Ball Area. Staff was friendly and very helpful. The room was very clean. The little breakfast kiosk was a nice touch.
Stayed 1 night in Nov 2023
Response from Ed on Dec 14, 2023
Thanks for sharing your experience with us. Hope you have a wonderful holiday season and we look forward to seeing you again.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly Mostly - one of the front desk personnel was curt) Wait staff and breakfast GREAT
Stayed 3 nights in Dec 2023
Response from Ed on Dec 14, 2023
Thanks for letting us know how you stay was in our hotel. Hope you have a great Holiday season, and we look forward to seeing you again.

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ed on Dec 14, 2023
We appreciate you taking a moment to rate your experience with us. Thanks for the opportunity to have served you. Happy Holidays!

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ed on Dec 11, 2023
Thanks for giving us this opportunity to serve you. We look forward to seeing you again soon.

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service
Check in clerk was rude Hot tub not working Parking costs extra Very disappointed
Stayed 1 night in Dec 2023
Response from Ed on Dec 9, 2023
Thank you for sharing your concerns. We apologize for the hot tub not being available. Unfortunately equipment does break down from time to time, placing us at the mercy of our suppliers. We are as upset as you are because of the delay. I will personally address the issue at the front office. Rudeness is not acceptable by any means. Again, thank you for your comments and we hope to have the opportunity to serve you again.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, easy check in, gpod food, stocked bar. Its a great place.
Stayed 1 night in Dec 2023
Response from Ed on Dec 9, 2023
We appreciate this opportunity to have served you while in Denver. We feel our hotel offers great service and the team will love knowing that their efforts were noticed.; Have a great holiday season.

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside parking in there lot was an extra $12 per day
Stayed 2 nights in Nov 2023
Response from Ed on Dec 9, 2023
Thank you for sharing your thoughts regarding parking. Feedback is essential to us. Hope to see you again soon. Happy Holidays!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities
friendly staff and clean! reception and breakfast were great
Stayed 2 nights in Nov 2023
Response from Ed on Nov 20, 2023
Thanks for giving us the opportunity to take care of you while visiting Denver. Hope you have a great Thanksgiving and that we see you again soon.

8/10 Good

Damon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel carpet needed to be cleaned, the room was not as clean as I would’ve expected for a Hilton property. Staff was very friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Ed on Nov 20, 2023
We have given your comments to our housekeeping team and be assured that the issue will be addressed. this is not typical of our team. Thanks for giving us this opportunity to have served you.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ed on Nov 19, 2023
Thank you for rating your visit to our hotel. We wish we had the opportunity to address any concerns you may have had while staying with us. Our team could have addressed them for you while still with us. Hope to see you again soon...thanks!

10/10 Excellent

Charla

Stayed 2 nights in Nov 2023
Response from Ed on Nov 13, 2023
Feedback is very important, and our team thanks you for the great review. We appreciate the opportunity to have served you while in Denver.

2/10 Terrible

Tressa

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
booked thru an app and they didn't have the room we booked and the lady was terribly rude and the upgrade was actually a downgrade. Breakfast was fantastic, had to pay for the room and parking seperately?
Stayed 1 night in Nov 2023
Response from Ed on Nov 6, 2023
We understand your frustration, having requested a corner king suite, and not being assigned one on your arrival. Further follow-up is being done to address the issue with the team on duty when you arrived. I apologize for the inconvenience, and for failing to meet your expectations. Glad you like our breakfast and had the chance to enjoy it before leaving.

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options, cleanness, hospitality
Stayed 2 nights in Oct 2023
Response from Ed on Nov 5, 2023
We appreciate the opportunity to have served as your host while in Denver. Thanks for recognizing the effort our team makes to provide a great place for our guests to stay.

10/10 Excellent

Nova Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Favorite hotel
Stayed 1 night in Nov 2023
Response from Ed on Nov 3, 2023
Thank you for your review. Our team loves what they do, and the appreciation shown by our guests only make things better. Looking forward to seeing you again soon!

10/10 Excellent

Nova Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite hotel
Amazing value
Stayed 1 night in Oct 2023
Response from Ed on Nov 2, 2023
Thanks for the review. Our team loves the feedback. We appreciate the opportunity to have served you.

10/10 Excellent

tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place amazed me. I will be back
Stayed 3 nights in Oct 2023
Response from Ed on Nov 1, 2023
You made our day!!! Thanks for giving us this opportunity to serve you. Look forward to hosting you again soon.

10/10 Excellent

Nova Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fav
Amazing value
Stayed 3 nights in Oct 2023
Response from Ed on Nov 1, 2023
Thanks for making our hotel your home while in Denver. We look forward to serving you again soon.

8/10 Good

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This Embassy Suites seems very dated, compared to others I've stayed in previously. The rooms are current enough, but the main lobby area, common areas, dining area could all use an update. The other negative I would state is a nightly parking fee, which I don't recall upon booking. I can understand a parking fee for a downtown hotel, or where there's limited parking, but that is not the case here, so it just seems cheap and excessive. On the positive side, the rooms are very comfortable, the staff accommodating, and the breakfast was great. Special kudos to the woman who makes the omelets each morning!
Stayed 3 nights in Oct 2023
Response from Ed on Oct 31, 2023
Thanks for all the feedback, we appreciate it very much. Regarding parking charges, space is becoming very limited for all hotels. In the current market, all the hotels except three charge for parking, and I believe that will change shortly. There are many reasons for the charge, and maybe when you stay with us again, we talk about it in more depth. Thanks for allowing us to serve you while in Denver, and we look forward to doing so again soon.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly & nice. Breakfast chef was so good !
Stayed 2 nights in Oct 2023
Response from Ed on Oct 30, 2023
Thanks for recognizing our team. We will be sure to let them know. Hope to see you again soon. Take care!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ed on Oct 30, 2023
Appreciate the feedback, and the chance to serve you. Our team looks forward to seeing you again soon.

10/10 Excellent

Sergio

Travelled with family and small children
Love the setup of the rooms. Having the sleeping area separate from the sitting area and TVs in both spaces. Beds were comfortable. Our only complaint was the coffee in the rooms wasn’t great but there is a Dutch Bros. Very close. We’d definitely stay again and recommend.
Stayed 1 night in Oct 2023
Response from Ed on Oct 30, 2023
I agree with you on the coffee, and Dutch Bros is very good. Thanks for selecting our hotel while in Denver. We hope to have the opportunity to serve you again soon.

10/10 Excellent

juan, salt lake city

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place , the breakfast was awesome, great happy hour. They are dog friendly, I always travel with my dogs
Stayed 2 nights in Oct 2023
Response from Ed on Oct 28, 2023
Great to hear you had the chance to enjoy our breakfast and evening reception. No better way to start and end a day. Thanks for staying with us!

10/10 Excellent

Faustino, Hallandale Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The Breakfast is really good and all employees are very nice.
Stayed 4 nights in Oct 2023
Response from Ed on Oct 27, 2023
Our Breakfast team takes a lot of pride in their work, and it is great to see them being recognized for that. Hope to see you back with us in the near future.

10/10 Excellent

Sherril

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, comfortable beds, the food was really good and the bar tender was very nice.
Stayed 1 night in Oct 2023
Response from Ed on Oct 26, 2023
We will make sure the F&B team gets a copy of your comments. Thanks for recognizing the job they do. Hope to see you again soon. Take care!

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Ed on Oct 25, 2023
Great to see your review! Thanks for giving us the opportunity to serve you, and we hope to do so again soon.

10/10 Excellent

Lennette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super neat inside, parking lot alittle scary at night.
Stayed 1 night in Oct 2023
Response from Ed on Oct 24, 2023
We appreciate the feedback, and the opportunity to have served you. Thanks!

6/10 Okay

Adrian

Travelled with family
Stayed 2 nights in Oct 2023
Response from Ed on Oct 24, 2023
We appreciate being chosen for your stay while in Denver. We will need to dig a bit deeper to determine where we fell short, and will do so during our team meeting later today.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Loves happy hour and breakfast made the price point worth it
Stayed 1 night in Oct 2023
Response from Ed on Oct 23, 2023
Nothing beats a great breakfast to start the day, and a chance to relax at the end of one. Thanks for giving us the opportunity to make your day.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing find in Denver
This will be my go to place to stay when in Denver. The hotel is beautiful, rooms are clean, spacious, and over all relaxing and enjoyable
Stayed 1 night in Oct 2023
Response from Ed on Oct 23, 2023
Appreciate you staying with us when in Denver. It is our honor to serve you each and every time.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were only on property for one night. Every staff member we spoke to was helpful, pleasant and kind. We would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Ed on Oct 23, 2023
Thanks for recognizing our team, and glad you had a great stay with us while in our area. Hope to see you again soon!