Exterior

Reviews of Courtyard Denver Airport at Gateway Park

3 out of 5
Courtyard Denver Airport at Gateway Park
4343 Airport Way, Denver, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 508 reviews" "
Rating 8 - Good. 112 out of 508 reviews" "
Rating 6 - Okay. 49 out of 508 reviews" "
Rating 4 - Poor. 29 out of 508 reviews" "
Rating 2 - Terrible. 25 out of 508 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Doris, Richmond

Front desk charged us twice but was rude when we asked for a reversal of charges
Stayed 1 night in Mar 2024
Response from John on Mar 27, 2024
Thank you for choosing to stay with us and providing us with your feedback.

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel clerk seemed pissed to even be there. She was not friendly in any way. She was short and abrupt. I asked about the parking, we’ve stayed here many times to fly out. The app is new, since we just flew out in September and it wasn’t used then. She acted like I should have known about it. And then didn’t bother to tell me to wait until the morning to start it. We also stayed there in June and she’s been there each of these three times. She is always the same. There have been two gentlemen there also, these guys were great! She needs to take notes from them and learn how to treat customers.
Stayed 1 night in Feb 2024
Response from John on Feb 13, 2024
Thank you for choosing to stay with us. I will share your feedback with the team.

6/10 Okay

Kathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Having no access to dining until 5:00 is a detriment to this lodging. Coming in from a snow storm with no access to food until dinnertime was a definite negative. the hotel itself was very nice.
Stayed 1 night in Feb 2024
Response from John on Feb 13, 2024
Thank you for choosing to stay with us and providing your feedback.

6/10 Okay

Ibrahim

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from John on Feb 13, 2024
Thank you for choosing to stay with us!

6/10 Okay

Ralph, Salida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was no notice that parking on the day of staying in the motel was required and the cost was higher than paying for covered parking at the airport lots.
Stayed 1 night in Jan 2024
Response from John on Feb 13, 2024
Thank you for providing us with your feedback.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to pay for parking, was not necessary
Stayed 1 night in Jan 2024
Response from John on Jan 15, 2024
Thank you for choosing to stay with us.

10/10 Excellent

Narciso

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from John on Jan 15, 2024
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Dec 19, 2023
Thank you for choosing to stay with us! We hope to see you again.

4/10 Poor

Clem

When I checked in I had to pay for parking, I’ve stayed at other properties in the area and they don’t charge for parking. The front desk did give me two comps at the bar, but it surprised me that I had to pay for parking at this property.
Stayed 1 night in Dec 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us. We do charge a daily rate of 12.00 for parking. I am glad the front desk was able to assist you with comping the parking charges.

10/10 Excellent

Suzy

Stayed 1 night in Nov 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean room and no problems checking in.
Stayed 1 night in Nov 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Jocelyn, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice
Stayed 1 night in Oct 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Catalina

Liked: Amenities
Nice, accommodating staff! The food was also very good from the lounge on the first floor!
Stayed 3 nights in Oct 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Jordan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and the room was super clean and quiet.
Stayed 1 night in Oct 2023
Response from John on Oct 22, 2023
Thank you!

10/10 Excellent

Wayne, Palacios

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Oct 2023
Response from John on Oct 22, 2023
Thank you!

10/10 Excellent

Tina

Stayed 1 night in Oct 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

10/10 Excellent

Evan

Stayed 1 night in Oct 2023
Response from John on Dec 17, 2023
Thank you for choosing to stay with us!

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on Oct 11, 2023
Thank you for choosing to stay with us. We hope to see you again soon!

8/10 Good

Laroy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the walkability to my training and the food provided in the restaurant. I was concerned about my initial interaction with a staff member when checking in.
Stayed 5 nights in Sep 2023
Response from John on Oct 11, 2023
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from John on Oct 11, 2023
Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from John on Oct 11, 2023
Thank you for choosing to stay with us. We hope to see you again soon!

6/10 Okay

Fernando

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2023
Response from John on Sep 3, 2023
Thank you for choosing to stay with us. We hope to welcome you again soon.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great late night crash place
had an unexpected overnight layover in Denver. hotel front desk was so nice when I arrived at 1am. I was tired and not thinking clearly, she helped me check in and insisted i take a bottle of water to rehydrate. hotel was quiet while I slept.
Stayed 1 night in Aug 2023
Response from John on Sep 3, 2023
Thank you for choosing to stay with us. We hope to welcome you again soon.

4/10 Poor

Rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for breakfast upon checking in they said I didn’t have that option when I already paid for it
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from John on Sep 10, 2023
Thank you for your stay. We hope to welcome you again soon.

8/10 Good

Ryan

Stayed 1 night in Jul 2023
Response from John on Aug 20, 2023
Thank you Ryan! We hope to welcome you again soon.

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean. Staff was friendly
Stayed 1 night in Jul 2023
Response from John on Aug 20, 2023
Thank you Julia. We hope to welcome you again soon.

6/10 Okay

Tracy, Wimberley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a fire alarm during our stay. It was impossible to get information on what was going on as we prepared to evacuate. Also the alarm clock in our room had not been cleared from the previous use so we were awakened much earlier than we would have liked.
Stayed 1 night in Jul 2023

8/10 Good

Linda, SOMERS POINT

Liked: Cleanliness, staff & service, property conditions & facilities
Response from John on Aug 20, 2023
Thank you Linda! We hope to welcome you again soon.

10/10 Excellent

Dawnda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I slept like a baby
Everything was awesome.
Stayed 1 night in Jul 2023
Response from John on Aug 20, 2023
Thank you Dawnda! We hope to welcome you again soon.

10/10 Excellent

Linda, SOMERS POINT

Stayed 1 night in Jul 2023
Response from John on Aug 20, 2023
Thank you Linda! We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from John on Jul 12, 2023
Thank you for your stay. We hope to welcome you soon.

10/10 Excellent

Rose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Check in was very easy! And they offered free shuttle to and from the airport. Along with free morning coffee!
Stayed 1 night in Jul 2023
Response from John on Jul 5, 2023
Thank you for your stay. We are glad you were well taken care of. We hope to welcome you in the future if your travels ever bring you back to the area.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Response from John on Jun 29, 2023
Thank you Denise!

10/10 Excellent

Marybeth

Stayed 1 night in Jun 2023
Response from John on Jun 29, 2023
Thank you Marybeth!

10/10 Excellent

DeAndre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what I needed
Clean, modern, welcoming and free water just when I needed it! Will definitely be back when in CO.
Stayed 1 night in Jun 2023
Response from John on Jun 27, 2023
Thank you for your feedback. We are glad to hear you enjoyed your stay. You are always welcome here whenever your travels bring you to our area.

4/10 Poor

Andria

Stayed 1 night in Jun 2023
Response from John on Jun 27, 2023
Thank you for choosing to stay with us. You are always welcome here if your travels ever bring you back to the area.

10/10 Excellent

Johann

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Careful no Breakfast
Payed for Breakfast and didn’t get my coupons.
Stayed 1 night in Jun 2023
Response from John on Jun 27, 2023
Thank you for your feedback. I am so sorry to hear you did not receive your breakfast coupons. We have fully refunded the charges from our restaurant from your bill. Once again, I thank you for your feedback.

10/10 Excellent

Andre, Conroe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Super nice staff. Wonderful experience.
Stayed 1 night in Jun 2023
Response from John on Jun 24, 2023
Thank you Andre for sharing your experience with us. We hope to welcome you again soon!

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023
Response from John on Jul 20, 2023
Thank you for your stay!

10/10 Excellent

Raphael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jun 2023
Response from John on Jun 18, 2023
Thank you!

6/10 Okay

Kathryn

Stayed 1 night in May 2023
Response from John on Jun 24, 2023
Thank you for choosing to stay with us Kathryn. We hope to welcome you again soon.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem was coordinating shuttle pickup at airport —no local phone numbers to call their only number was off site and like a dead end re shuttle. East vs west also confused two couples on our pickup
Stayed 1 night in May 2023
Response from John on Jun 18, 2023
Thank you for choosing to stay with us. Sorry for the confusing information. We can always be reached at our main phone line and we will be happy to assist.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent check in and excellent room!
Stayed 1 night in May 2023
Response from John on Jun 18, 2023
Thank you!

6/10 Okay

Karen

Liked: Staff & service, property conditions & facilities
My room was clean and quite nice. My dinner from the Bistro was not good at all. Plus, I was charged for parking and didn’t even have a vehicle, my daughter dropped me off at the hotel. Being charged for parking when I didn’t have a vehicle seems fraudulent.
Stayed 1 night in May 2023
Response from John on May 24, 2023
Dear Karen, Thank you for choosing to stay with us. I am sorry to hear about the issues you had staying with us. I would be happy to resolve these issues for you.

10/10 Excellent

Pearl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from John on May 24, 2023
Thank you for your stay!

10/10 Excellent

Nural-ain Salih

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2023
Response from John on May 11, 2023
Thank you for choosing to stay with us, we appreciate your feedback!

6/10 Okay

Clem

Business traveller
Liked: Cleanliness, property conditions & facilities
I walked in to check in and waited a good 5 mins before anyone showed up. The climate control system in the room was very loud and woke me up a few times. Room was nicely furnished but the furniture was not comfortable. I usually stay at another property and decided to give this one a try and probably will not go back.
Stayed 1 night in Apr 2023
Response from John on Apr 9, 2023
Dear ClemThank you for choosing to stay with us. Sorry to hear your stay wasn't pleasant. We will work to improve these issues for future stays. Once again thank you.

10/10 Excellent

Tori

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from John on May 11, 2023
Thank you for choosing to stay with us, we appreciate your feedback!