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Reviews of Comfort Inn Denver East

2.5 out of 5
Comfort Inn Denver East
4380 Peoria St, Denver, CO

Reviews

7.8

Good

Rating 10 - Excellent. 350 out of 999 reviews" "
Rating 8 - Good. 368 out of 999 reviews" "
Rating 6 - Okay. 139 out of 999 reviews" "
Rating 4 - Poor. 66 out of 999 reviews" "
Rating 2 - Terrible. 76 out of 999 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maninder kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
😍
Stayed 1 night in Apr 2024
Response from manager on Apr 16, 2024
Hello, Thank you for taking the time out to fill out this survey. We value our guests feedback as we are delighted you enjoyed your stay. We hope to see you next time whenever you travel to Denver. Respectfully, Comfort Inn Denver

8/10 Good

Shelly D

Stayed 1 night in Dec 2023
Response from manager on Apr 16, 2024
Hello, Thank you for taking the time out to fill out this survey. We value our guests feedback as we are delighted you enjoyed your stay. We hope to see you next time whenever you travel to Denver. Respectfully, Comfort Inn Denver

10/10 Excellent

Pauline

Stayed 3 nights in Dec 2023
Response from manager on Apr 16, 2024
Hello, Thank you for taking the time out to fill out this survey. We value our guests feedback as we are delighted you enjoyed your stay. We hope to see you next time whenever you travel to Denver. Respectfully, Comfort Inn Denver

10/10 Excellent

Nea

Stayed 3 nights in Nov 2023
Response from manager on Apr 16, 2024
Hello, Thank you for taking the time out to fill out this survey. We value our guests feedback as we are delighted you enjoyed your stay. We hope to see you next time whenever you travel to Denver. Respectfully, Comfort Inn Denver

2/10 Terrible

Kuchambi

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from manager on Apr 16, 2024
Hello, Thank you for this information as we apologize we failed to exceed your expectations. I will be passing this information to my staff so we may make any changes necessary. Respectfully, Comfort Inn Denver.

2/10 Terrible

Anna

Books room when none are available
When I arrived to the hotel I was informed that they have not had any available rooms despite my booking. No apology from the hotel staff. They just simply asked me to go (at 1am) to another hotel across the street. Horrible service on the booking site Never again I will use this hotels.com service
Stayed 2 nights in Nov 2023
Response from manager on Apr 16, 2024
Hello, Thank you for this information as we apologize we failed to exceed your expectations. I will be passing this information to my staff so we may make any changes necessary. Respectfully, Comfort Inn Denver.

2/10 Terrible

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
So I showed up to this property at 9 pm on Thursday night and when I got there, my Uber driver informed me this is where the migrant workers are being housed. I wasn’t that concerned until we went through the parking lot and there were dozens of people congregating, including homeless individuals. The inside of the hotel wasn’t any better; with the entire lobby area full of multiple families with young children playing with their toys on the floor. I them continued to check in but was on edge just because there were so many people and I did have my valuables right there next to me. I then proceeded to walk to the elevator and as I walked down the hallway, there were so many children running up and down the hallways, and guys coming and going from outside. I thought Maybe since I was being put on the fourth floor that the other floors were being used for the immigrants, but that was not the case. Every floor was like the first one with people sitting in the hallways or running up and down the halls. I did get to my room, but I just didn’t feel safe at all with so many people lurking in the hallways. I could also hear everything that was happening in the rooms around me, and with me not knowing Spanish the best, I just felt a bit uncomfortable or that me being there wasn’t the best option. I did end up finding a different hotel to stay at, but I wanted to post this review to let people know who are thinking of staying here because this wasn’t advertised to me.
Response from manager on Apr 16, 2024
Hello, Thank you for this information as we apologize we failed to exceed your expectations. I will be passing this information to my staff so we may make any changes necessary. Respectfully, Comfort Inn Denver.

10/10 Excellent

Isaac

Stayed 1 night in Oct 2023
Response from manager on Apr 16, 2024
Hello, Thank you for taking the time out to fill out this survey. We value our guests feedback as we are delighted you enjoyed your stay. We hope to see you next time whenever you travel to Denver. Respectfully, Comfort Inn Denver

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM Alissa A on Oct 28, 2023
Hello,Thank you for the 8 out of 10, we hope to see you again whenever you travel back to Denver.

10/10 Excellent

Jenyfer

Stayed 2 nights in Oct 2023
Response from GM Alissa A on Oct 28, 2023
Hello,Thank you for the 10 out of 10, we value our guest feedback as we are delighted you enjoyed your stay. We hope to see you again whenever you travel to Denver.

10/10 Excellent

Pattamaporn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I checked in comfort inn staff they they were full so they upgraded me to the best western premium across the street, which is super nice. I am very happy with how comfort inn handled the situation by upgrading me to a higher level hotel. Best western premium is perfect
Stayed 1 night in Sep 2023
Response from GM Alissa A on Oct 19, 2023
Hello,Thank you for the 10, we value our guest feedback as we are delighted you enjoyed your stay at the Best Western. We hope to see you again whenever you travel to Denver.

2/10 Terrible

Martin

We arrived to find the hotel had overbooked. They told us that we had been 'upgraded' to the nearby Best Western. When we arrived at the Best Western, we found out the truth, they had overbooked. Best Western wanted $100 in case we damaged the room. I had to pay this, but was very unhappy doing so, as Comfort Inn didn't request this. I inspected the room and told the Manager that both seats on the balcony were badly stained and the refrigerator fell out on the floor when you open the door. I said this is pre-existing damage that I won't pay for. In total, an unpleasant experience at the end of a two hundred mile drive.
Stayed 1 night in Sep 2023
Response from Alissa A GM on Oct 11, 2023
Hello,Thank you for your review as we hope you enjoyed your upgrade to the Best Western. We have the same incidental policy as we have the same ownership. We thank you for your business and hope you had safe travels.

8/10 Good

SIERA

Stayed 1 night in Sep 2023
Response from Alissa A GM on Oct 11, 2023
Hello Siera,Thank you for the 8, we hope to see you again whenever you travel to Denver.

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 1 night in Sep 2023
Response from Alissa A GM on Oct 11, 2023
Hello Julia,Thank you for the 5, we strive for excellence as we are delighted you enjoyed your stay. We hope to see you again in the future.

8/10 Good

Kirby

Stayed 1 night in Sep 2023
Response from GM Alissa A on Sep 18, 2023
Hello,Thank you for the 4! We hope to see you again whenever you travel to Denver.

4/10 Poor

Kenneth

Stayed 1 night in Sep 2023
Response from GM Alissa A on Sep 18, 2023
Hello,Thank you for the 4, we apologize for any issues you may have encountered while staying with us. We hope you may consider us again so we may change your feeling about us.

4/10 Poor

connie

Stayed 1 night in Sep 2023
Response from GM Alissa A on Sep 18, 2023
Hello,Thank you for the 2 allow me to apologize for any issues you may have encountered. We hope to see you again in the future.

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and in poor condition! I would not recommend staying here
Stayed 1 night in Sep 2023
Response from GM Alissa A on Sep 18, 2023
Hello,Allow me to apologize for the lack of cleanliness you experienced while staying at our hotel. "I can assure you I will be sharing this feedback with my entire staff so we may make any changes necessary. Thank you again for your feedback as we hope to see you soon.

4/10 Poor

Rocco

Stayed 1 night in Sep 2023
Response from Alissa A GM on Oct 11, 2023
Hello,We do apologize for any issues you may have encountered. We hope you may give us another chance whenever you travel to Denver.

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager Alissa A on Aug 31, 2023
Hello David,Thank you for the 8, we are delighted you enjoyed your stay as we hope to see you again.

6/10 Okay

Sharon, Buellton

Travelled with family
Liked: Staff & service
The hotel has a contract with the city to house homeless. Mostly families with children. We felt safe and had a very good night sleep. More hotels should do this.
Stayed 1 night in Aug 2023
Response from General Manger on Aug 22, 2023
Sharon,Thank you so much for your review, and your grace. This has been an up and down challenge with the world changing and people getting use to it, as again we thank you kindly for understanding the world is changing. We hope to see you again whenever you travel to Denver.

8/10 Good

Shareef

Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Hello Shareef,We appreciate the 8 out of 10. We value our guest's feedback as we hope to see you again in the future.

10/10 Excellent

Mitch

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Hello Mitch,Thank you for the 10, we value our guest feed back as we hope to see you again.

10/10 Excellent

Bruce

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Hello Bruce,Thank you for the 10, we value your business as we are delighted you enjoyed your stay. We hope to see you again whenever you travel to Denver.

8/10 Good

Roger

Liked: Staff & service
rooms are ok
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Hello,Thank you for the 4 out of 5. We hope to see you again!

2/10 Terrible

Don

Travelled with group
Hotel was overrun with illegal migrants, loud and obnoxious. Room wasn’t the one reserved. Very disappointed.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 18, 2023
Hello,We do apologize for any noise issues as we do have a big group in house as we are doing business with the city as no one here is "illegal" or they would not be able to be apart of the program. We do value your feedback as this business will not be forever. We thank you for your business, and hope you had safe travels home.

2/10 Terrible

Combined Regional

Stayed 2 nights in Aug 2023
Response from General Manager on Aug 18, 2023
Hello,Allow us to apologize for any issues with your stay. We hope you made it home safe, as we hope you may consider us in the future.

4/10 Poor

Amadi

Travelled with group
Disliked: Cleanliness, property conditions & facilities
When booking the reservation, there was no indication that this hotel housed immigrants. Upon arrival at the hotel, the staff did not disclose this information either. The only thing that was stated was that if myself and my friends felt 'unsafe in the hotel' there would be an escort provided for us. Additionally, the room had a stale and mildew smell. There were holes in the walls and there were visible stains on the carpet. The toilet seat appeared to be discolored from over bleaching. For the condition of the room I should not have been charged over three hundred dollars.
Stayed 2 nights in Jul 2023
Response from Comfort Inn Management on Aug 4, 2023
Hello,Allow me to apologize for any issues you encountered. We are doing business with the city as this is a big group that we have in house. Every room the guest has occupied has been paid for. We thank you for your feedback about your room condition as I will be passing this along to my staff. We thank you for your business as we hope you had safe travels home.

6/10 Okay

Thomas, Santa Barbara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
There were many hotel employees were hanging around the lobby and breakfast area, taking up tables and talking loudly. It seemed like a refugee camp. Security guard was sitting in the hallway staring at his phone. Very strange atmosphere. Seemed more like a halfway house than a hotel.
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,Allow me to apologize for any issues you may have encountered. We do have a big group in house which explains why they were in the lobby area. We thank you for your business and hope your next visit will be different.

6/10 Okay

DMYTRO

Disliked: Cleanliness, staff & service, property conditions & facilities
Not cleaned. Unfriendly stuff
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,We do apologize for any issues you may have encountered. We hope to see you in the future so we may change your feeling about us.

2/10 Terrible

Luis Carlos

Disliked: Staff & service, property conditions & facilities
Dirty walls.. room stunk and was noisy
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,Thank you for the feedback as I will be passing this along to my housekeeping staff. We do apologize for any issues you encountered as well.

6/10 Okay

Aja

Liked: Staff & service
Disliked: Cleanliness
Too much commotion coming in and out of property. Does not feel overwhelmingly safe.
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,We do apologize for the issues you encountered as we do have a big group in house. We hope you may consider us again as the group will not be here forever.

2/10 Terrible

Marta Robles

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not stay there again super dirty place and it smells bad old rooms and restrooms
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,We do apologize for not exceeding your expectations, as I can assure you I will be passing this information along to my housekeeping staff. We hope you had safe travels home.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alissa A General Manager on Jul 29, 2023
Hello,Thank you for the 8 out of 10, we hope you enjoyed your stay!

2/10 Terrible

Amanda

Stayed 1 night in Jul 2023
Response from Comfort Inn Denver Management on Aug 3, 2023
Hello,We do apologize for any issues with your stay. We hope you had safe travels home.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
N
Stayed 3 nights in Jun 2023
Response from GM Alissa A on Jul 21, 2023
Hello,Thank you for staying with us, we hope to see you again whenever you travel to Denver.

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Great place, great staff, but tub didn't drain
This is a great place. There are small signs of the beginning of decline (banged up furniture, cracked grout, etc.( But the room was large and very comfortable. The breakfast buffet is industrial food, but good. The lobby, pool, and weight room are in good repair. Beautiful place. One bug negative- the tub didn't drain.
Stayed 1 night in Jul 2023

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
The hotel was full of illegal immigrants and the terrorist non-profits made my stay dangerous.
Stayed 1 night in Jun 2023
Response from GM Alissa A on Jul 6, 2023
Hello Richard,Thank you for your feedback as it is unfortunate you feel this way. We are doing business with the City as no one may be illegal, or else they could not be apart of the City program. Thank for your feedback and have a great day.

8/10 Good

joelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice hotel. Staff friendly. The pool and hot tub were very clean.
Stayed 1 night in Jun 2023
Response from GM Alissa A on Jul 6, 2023
Hello,Thank you for the 8 out of 10, we are delighted you enjoyed your stay as we hope to see you again in the future.

2/10 Terrible

Connie R.

Disliked: Cleanliness, staff & service, property conditions & facilities
After going to the room we found it to be absolutely filthy!! There were stains on the wood headboard of some kind...could have been semen or possibly spit that had run down and dried. Carpet was stained, bathroom was filthy and not clean. People doing drugs outside the building. And why would you need security guards on every floor??? Did not stay, walked out. They would not refund my money for not staying!!! Disgusting place!!!!!!!!
Response from GM Alissa A on Jul 6, 2023
Connie,We are saddened with your review. We did receive a call from Expedia regarding "your check out" as we do not have any notes of any complaints on our end, nor did you come to the front desk and check out with any concerns. Therefore you did not get a refund because you stayed. Thank you for your business as we hope you have a great rest of your year.

8/10 Good

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM Alissa A on Jul 6, 2023
Hello,Thank you for the 8 out of 10. We strive for excellence as we are delighted you enjoyed your stay. We hope to see you again whenever you travel to Denver.

10/10 Excellent

Pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello Pamela,We thank you for the 10 as we hope to see you again whenever you travel to Denver.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Anna was great help with check in!
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello,Thank you for your feedback, as we are delighted Ana was able to be a great help with check in. We hope to see you again whenever you travel to Denver.

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is being used as an emergency shelter by the city of Denver, which is something Expedia should be up-front about. There are lots of families living here and a large amount of people were congregated around the rear doors in the evening. It was strange until we figured out what was going on. That being said, we were looking for a cheap, clean place to stay, and this worked fine. There's only one elevator and its old and slow.
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello Vanessa,Thank you for the 5 as we understand the concerns you explained with your stay as you still gave us a 5. We value your feedback and do apologize information was not accurate. We hope to see you again whenever you travel to Denver

10/10 Excellent

Levi

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello,Thank you for the 5, we hope to see you again whenever you travel to Denver.

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello,Thank you for the 3, we hope you had safe travels as we hope to see you again.

4/10 Poor

Yanqiu

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I wouldn’t come back again
Stayed 2 nights in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello,Allow me to apologize for any issues you encountered while staying with us. We strive for excellence as we are saddened we failed with your stay.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent place to stay.
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello Cassandra,Thank yo u for the 5, we are delighted you enjoyed your stay and hope to see you again whenever you travel to Denver.

10/10 Excellent

Paulette

Stayed 3 nights in Jun 2023
Response from GM Alissa A on Jul 6, 2023
Hello,Thank you for the 5 out of 5! We hope to see you again whenever you travel to Denver.

4/10 Poor

Phillip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross & bad maids
The room, which smelled like mold, was worn and the maid did not change the sheets on one of the beds. The breakfast was decent, however there was an odd group of people wiping down tables with what appeared to be baby wipes. The tables and chairs in the breakfast area were disgusting. There were security guards posted by the front door and elevator, but they didn't make me feel any safer. Also the remote control for the TV was disgusting and only a few channels worked. No national news channels.
Stayed 1 night in Jun 2023
Response from General Manager Alissa A on Jun 24, 2023
Hello Phillip,Thank you for your feedback as I have passed this information along to my staff as I can assure you the workers were you sanitize wipes. The workers you saw were city workers as there are strict policies with the city to ensure the correct sanitations. We do apologize for the TV channels. We hope you made it home safely, and continue to have a great rest of the year.