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Phuong, We are so sorry to hear that you did not enjoy your stay with us. We would love to hear more about your stay and what we could have done better!
I always stay here when in the area. The staff are friendly, the property clean and comfortable and there are several places to eat nearby. Most importantly is it's 2 blocks from Bus-ee's.
The hotel is in a safe and very convenient location to get anywhere around Denton easily. Rooms are very clean, comfortable beds, and we love having ceiling fan makes it more like home. Staff is very friendly.
They have one road bump that is hazardous to tires.
They didn’t register that I had checked out despite returning keys nearly two hours before check out. They then called me twice and NEVER left a message.
Courtney
Stayed 1 night in Nov 2023
Response from Chaunee T. on Dec 28, 2023
Courtney, thank you so much for bringing this to our attention so we can look into and address these issues.
Pleasantly surprised! Best Western brand motels are awful so when I saw this chain I was skeptical but the pics and reviews made me take a leap of faith, and they were wonderful . The entire hotel is very clean, the room is spacious, big bathroom, cozy beds and the breakfast spread is more than you typically see. We will definitely look for this hotel in future travels.
Monica
Stayed 1 night in Nov 2023
Response from Chaunee T. on Dec 28, 2023
Monica, hopefully you make it back through the area during warmer weather and have an opportunity to check out our awesome pool next time!
Thank you so much for your feedback, we are so happy to hear that you enjoyed our spacious rooms. We hope to see you again in the future for another Premier stay!
Front desk staff was nice and tried. Room was not ready for an hour and a half after check in time.
Jayson J
Stayed 1 night in Sep 2023
Response from Chaunee T. on Oct 30, 2023
Jayson, we are so sorry that you encountered a delay during check-in. Unfortunately, during high demand weekends though check in begins at 3pm it does not always guarantee that the room is available. This can be a frustrating matter and our housekeeping staff does work as quickly as efficiently possible to ensure that this is not an issue.
This was a great stay!! Our room was spacious and clean. We were traveling with our two teens to visit our oldest daughter and we were all very satisfied with BW.
Daira
Stayed 1 night in Sep 2023
Response from Chaunee T. on Oct 30, 2023
Daria, we are so glad to hear that you and your daughters were impressed with our hotel. We understand how difficult it can be to impress teens! We hope to see you again for future visits to the area!
Our stay was awesome! After a long day of diving and fun at a family reunion it was nice to have a place to rest! The hotel was gorgeous, rooms were huge, bed was comfy and my daughter said i was the best mommy for taking her there. Breakfast was also great. Pool was open at 9am so we could swim before check out.
Alicia
Stayed 1 night in Sep 2023
Response from Chaunee T. on Oct 30, 2023
Alicia, we are so glad to hear we were able to help you relax after a day of driving and family filled fun! Especially to hear that you were able to enjoy our resort style pool without having to rush to fit it into your schedule!
Check in was smooth, breakfast was better then expected, pool area was amazing. Beds not the most comfortable, but worked. I saw some area that needed cleaning attention, but nothing to write a bad review over. I give it 9 out of 10. Will stay here again and highly recommended.
Calina
Stayed 1 night in Sep 2023
Response from Chaunee T. on Sep 11, 2023
Calina, We are so glad you enjoyed your stay and we met your standards. We hope to see you again in the future!