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Reviews of Stay Express Inn & Suites - Demopolis

2 out of 5
Stay Express Inn & Suites - Demopolis
628 Hwy 80 E, Demopolis, AL

Reviews

4.6
Rating 10 - Excellent. 15 out of 183 reviews" "
Rating 8 - Good. 21 out of 183 reviews" "
Rating 6 - Okay. 34 out of 183 reviews" "
Rating 4 - Poor. 32 out of 183 reviews" "
Rating 2 - Terrible. 81 out of 183 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

jhmeeka

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 2 nights in Mar 2024
Response from JANE on Apr 9, 2024
Thank you for yor stay and review , see you soon again to stay in our hotel .management

2/10 Terrible

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had bed bugs. The bathroom door was broken.
Stayed 2 nights in Feb 2024
Response from STAY EXPRESS on Feb 29, 2024
WE ARE VERY SORRY TO HEAR THAT YOUR TIME VISITING DEMOPOLIS WAS NOT AN ENJOYABLE EXPERIENCE. WE WERE QUITE ALARMED AT THE PRESUMPTION OF YOU BEING BIT BY BED BUGS WHILE STAYING WITH US AND FURTHER INVESTIGATED THE ISSUE OURSELVES ALONG WITH HELP OF 3 INDIVIDUAL MARENGO COUNTY HEALTH DEPARTMENT INSPECTORS; LOOKING OVER OUR ROOMS. WE WERE QUITE RELIEVED TO KNOW THAT NO BED BUGS WERE FOUND. THE BATHROOM DOOR, INDEED DID NOT CLOSE PROPERLY DUE TO LOOSE HINGES. AS YOU ARE AWARE WE ARE DOING OUR BEST TO UPDATE THE PROPERTY AS FAST AS POSSIBLE. WE DO APOLOGIZE FOR MISSING THE DOOR ISSUE AND PLACING YOU IN THAT ROOM.

6/10 Okay

Kaley

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from STAY EXPRESS FRONT DESK on Mar 12, 2024
SAFE TRAVELS THANK YOU FOR STAYING AT THE STAY EXPRESS INN & SUITES DEMOPOLIS

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
The hotel was clean but the last night of my husband's stay the water was shut off. Couldn't take shower or use sink. They kept the room clean and the staff was friendly but there's no sound barrier so could hear everything in the rooms next to me.
Stayed 3 nights in Dec 2023
Response from JANE on Apr 9, 2024
Sorry fort any inconvenience you may have it in our hotel. we are under process of renovation the property. very soon you will see our new rooms update. but ones again very sorry for your water issue at out hotel for your stay.

2/10 Terrible

Tish

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’m not even a princess but this place need to be shut down asap!! The room smelled really bad and was filthy!!! From the walls,bed linen and carpet just dirty!!! Holes in the walls taped up!!! Hair everywhere! Never ever again!
Stayed 2 nights in Oct 2023
Response from STAY EXPRESS on Oct 30, 2023
THANK YOU FOR YOUR FEED BACK WE ARE ADDRESSIG THE ISSUE SORRY FOR YOUR EXPIRIANCE PLEASE COME BACK FOR A BETTER STAY IN THE FUTURE

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from STAY EXPRESS on Oct 26, 2023
THANK YOU FOR YOUR STAY WE HOPE TO SEE YOU AGAIN

8/10 Good

David J.

Travelled with partner
Liked: Staff & service
Under new management and the new owners provide excellent customer service.
Stayed 1 night in Oct 2023
Response from STAY EXPRESS on Oct 26, 2023
THANK YOU FOR YOUR STAY WE ARE GLAD U HAD A GOOD EXPIRIANCE .PLEASE KEEP US ON MIND WHEN YOUR IN TOWN THANK YOU

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Staff was very nice. Place needs attention, but looks like they are working hard on it. Would stay again.
Stayed 1 night in Oct 2023
Response from STAY EXPRESS on Oct 26, 2023
THANK YOU FOR YOU STAY WE ARE WORKING ON BRINGING THIS PROPERTY TO HIGH PEEK AND BETTER EXPIRIANCE FOR OTHERS AS WELL PLEASE SHARE THE WORK THANK YOU

6/10 Okay

Shenita

Travelled with family, Travelled with pets
Liked: Staff & service
The location
Stayed 1 night in Sep 2023
Response from STAY EXPRESS on Oct 26, 2023
WE DO APOLIGIZE FOR THE LOCATION COME BACK DURRING THE SUMMER WHEN THE POOL IS OPEN YOU WILL NEVER FEEL LIKE YOU IN THE SAME LOCATION THANK YOU

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Plesant manager and allaround atmosphere
Stayed 2 nights in Aug 2023
Response from STAY EXPRESS on Sep 15, 2023
THANK YOU FOR YOU STAY AND YOUR HONEST FEEDBACK HOPE TO SEE YOU AGAIN SOON

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest service, clean room, excellent customer service
Stayed 1 night in Jul 2023
Response from STAY EXPRESS on Jul 24, 2023
THANK YOU FOR STAYING WITH US . WE HOPE SO SEE YOU LATER IN THE FUTURE FOR A MUCH BETTER STAY THANK YOU

2/10 Terrible

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach infested dirty no hot water very unorginized
Stayed 15 nights in May 2023
Response from STAY EXPRESS on Jun 23, 2023
THANK YOU FOR YOUR HONEST FEEDBACK .

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from STAY EXPRESS on Jun 23, 2023
THANK YOU FOR YOUR STAY

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
Took over an hour trying to check in. Finall ate the loss and left. Would NOT recommend.
Stayed 1 night in Apr 2023
Response from STAY EXPRESS on Jun 23, 2023
THANK YOU FOR YOUR FEED BACK .WHEN THE WEATHER IS BAD ALL INTERNET NEEDS TO GET RESTARTED . THIS IS AN ISSUE THAT HAS BEEN SOLVED PLEASECOME BACK FOR A BETTER EXPIRIANCE THANK YOU

4/10 Poor

Martha

Business traveller, Travelled with group
Disliked: Staff & service
Awful customer service. They said they don’t deal with CheapTickets because it’s a hassle, because they are routed through a china company. I really do not understand, but they wouldn’t honor the price. They did their own new reservation.
Stayed 4 nights in Apr 2022
Response from STAY EXPRESS on Jun 23, 2023
THANK YOU FOR YOUR FEED BACK . WE ARE UNDER NEW MANAGEMENT . THANKS FOR LETTING US KNOW THE PROBLEM THANK YOU

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from MIKE PATEL on Apr 9, 2022
THANKS FOR YOUR FEED BACK WE ARE LIKE TO GIVE MORE BATER THAN YOUR EXPRIYENS ABOUT THE PROPERTY BECAUSE ITS NOT I SEE AS MY BUSINESS ONLY THATS MY BABY

2/10 Terrible

Darius

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and property were filthy. My room has used toiletries present. Roach traps visible beside the fridge. A horribly stained mattress, peeling ceiling, draft from the door, and no second lock on the door.
Stayed 1 night in Mar 2022
Response from MIKE PATEL on Apr 9, 2022
SO REY FOR YOU IN CONVINENS AND YOUR FEED BACK WE GO AND WORKING ON IT

2/10 Terrible

DaQuan

Stayed 1 night in Dec 2021
Response from STAY EXPRESS on Jun 23, 2023
THANKS FOR YOUR STAY

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pricing was ok. Staff was very friendly. Dislike : roaches Roches ROACHES
Stayed 2 nights in Oct 2021
Response from MIKE PATEL on Oct 19, 2021
SORRY FOR THAT BUT WE REQEST YOU IF YOU TELL THE OFFICE SAME TIME SO WE KNOW THE ROOM NO SO WE WORK ON IT BUT THANKS FOR THE FEED BACK

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from MIKE PATEL on Jul 30, 2021
SORRY FOR ANY PROBLEM JUS LET ME KNOW

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was staff friendly
Stayed 2 nights in Jul 2021
Response from MIKE PATEL on Jul 30, 2021
THANKS FOR YOUR FEED BACK

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room was poor: bottle caps and dirt behind the night stand and refrigerator. The dresser, nightstand and TV had a film of dust. There was a dark substance around the crevice of the tub. There is a black substance on the AC/Heating unit. The wall art and mirrors were dirty as well. I purchased cleaning material (Mister Clean, Pine Sol, pledge antibacterial multi-surface cleaner,Lysol wipes, Clorox bathroom cleaner and Lysol cleaner with bleach, a bucket and towels and cleaned the room before my stay. Check in: I will go out on a limb to say that I guess the first older gentleman didn’t know how to use the computer. He had to call someone else up to use the computer to find my reservation.
Stayed 1 night in Mar 2021
Response from MIKE on Apr 23, 2021
SORRY FOR THAT AND THANKS FOR YOUR FEED BACK SO WE CARE MORE ON HOUSKEEPING

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2021
Response from MIKE on Apr 19, 2021
THANKS FOR YOUR FEEDBACK

4/10 Poor

Emmett

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from MIKE on Jan 22, 2021
WE ARE WORKINK ON YOUR UNHAPPY THINGS

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was terrible. We left at 5am. The sheets and pillowcases were dirty, no cups for the coffee, the mattress was so hard, neither of us could sleep. The shower was nasty and toiletries were in short supply. I refused to shower there.
Stayed 1 night in Jan 2021
Response from MIKE on Jan 11, 2021
THANKS FOR THE YOUR RESPONS ITS NEW OWNER AND WE ARE WORKING ON IT BUT BECOUSE COVID CONTRACTERS DONT COME FROM MARCH2020 SO SORRY FOR THE TRUBEL

2/10 Terrible

neverstayover, Georgia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The trucks were parked in the way and other vehicles couldn't get thru, looked run down
Stayed 1 night in May 2020
Response from MIKE on Jun 22, 2020
WE ARE SORRY FOR YOUR PROBLEMS WE NOW TAKE CARE FOR THAT

6/10 Okay

Larry, Thomasville, AL

Business traveller
It was an okay property for the price. I got what I paid for
Stayed 3 nights in May 2020
Response from MIKE on Jun 22, 2020
THANKS FOR THE YOUR RESPONS WE ARE JUST A NEW OWNER AND WE UPGRED THE PROPERTY

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2020
Response from MIKE on Jun 27, 2020
HOW CAN WE GIVE THE RESPONSE TO ANONYMOUS

2/10 Terrible

Garry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MEAN AND RUDE
I use Hotel.Com for al my stays. I normally give the benefit of doubt to the property and give a decent or better review. This was a disaster from the moment I walked in and got a 15 minute lecture on the evils of Hotel.com. He wanted to tel me boking.com was where I needed to book at. He said he had Hotel.com rooms and boking.com rooms. He gave us a rom that had 3 towels in the front of the bath vanity soaking up water, the air conditioner was molded and dirty, the smell was horrendous and the bath was filthy. I went back to the office and asked if that was the only rom he had. He said that was a Hotel.com rom because they did not pay as much as Boking.com He then moved us to another rom that was some better. He said this was not normally for Hotel.com customers but he would make an exception . I was looking for an inexpensive place to stay while I remodel a cabin. THIS IS DEFINATLY TAKEN OF THE LIST. RUDE AND JUST PLAN MEAN PERSON OWNS THIS PROPETY.
Stayed 1 night in Apr 2020
Response from NIKE on May 3, 2020
SORRY NTO SAY YOU THAT BUT WHEN YOU COME YOUR RESERVATION DONT COME ON COPUTER SO IF YOU HAVE ANY FRESTATION THEN TELL THE HOTEL .COM BECAUSE YOU CALL THEM IN FRONT OF YU 10 TIMES AND THEY DONT HELP YOU SO THATS NOT US THANS WE GET GRET REWORD FROM YOU TO HELP YOU NOW YOU NOW WHY WE DONT LIKE IT

6/10 Okay

Douglas

Liked: Staff & service
Disliked: Cleanliness
Review
They are working on improving the facilities and they still have some work ahead of them.
Stayed 1 night in Mar 2020
Response from MIKE on Apr 19, 2020
THANKS

2/10 Terrible

Verified traveller

Liked: Staff & service
The property was fine travelocity never sent the motel anything saying i booked it so i had to pay again and travelocity took my money but wont answer phone
Stayed 1 night in Mar 2020
Response from MIKE on Apr 19, 2020
SORRY FOR THAT BUT ITS NOT AFOLT OF PROPERTY

2/10 Terrible

ANNIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask to see rooms before paying or no money back
Room was not clean 1st room was smoked filled with raggedy and unclean furniture and burn holes all over carpet 2nd room black mold around the tub and walls it rained and the floor became very wet. Had to stay because they refused to give my money back I do not recommend this hotel, motel to anyone. The owner was not a pleasant or professional person, he knew how his rooms were and because I went thru a site and he doesn't get the full price he gives you an inferior room,most of his rooms are inferior
Stayed 1 night in Mar 2020
Response from MIKE on Apr 19, 2020
SORREY FOR THAT

6/10 Okay

chris

Business traveller
Stayed 1 night in Feb 2020
Response from MIKE PATEL on Mar 4, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
No extra towels when requested and the room was very Smokey
Stayed 1 night in Jan 2020
Response from MILKE on Feb 21, 2020
WE ARE SO SORREY BUT WE WORKING HARD RIGHT NOW BECAUSE ITS NEW MANEGMENT FROM AUG 19 BUT WE THANKS TO INFORM US

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Carpet was so dirty near the door it felt as if it stuck to my feet. Check in was a bit of an ordeal
Stayed 1 night in Jan 2020
Response from MIKE on Feb 21, 2020
SORRY FOR THAT BUT WE ARE THE NEW MENAGMENT FROM AND WE ARE WORKING ON IT BUT THANKS TO LET US NOW

4/10 Poor

Verified traveller

Disliked: Amenities
Stayed 3 nights in Nov 2019
Response from MANISH PATEL on Nov 19, 2019
THANKS FOR YOUR RESPONSE AND WE ARE WORKING TO UPGRADE THE PROPERTY BEFORE JAN 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. It was quiet and peaceful. I would stay there again when I return to Demopolis.
Stayed 1 night in Sep 2019
Response from mike patel on Sep 12, 2019
thanks and we are so happy to provide you more beater then this time because we are going for the upgrade the property soon .

2/10 Terrible

Christopher

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Caught in the Crossfire
Do not use hotels.com to check into this hotel. Do not use any booking site. If you absolutely must stay here pay at the hotel. But only stay here if you absolutely must. The night manager kept me from my room from 8:30om until almost 10:30pm arguing with hotels.com over his pay rate. To their credit, hotels.com did give me a voucher for a free night at another hotel, even after the night manager finally let me into my room. Even without that, I still wouldn't recommend staying here. Spend just a few more dollars and go up the road to the name brand hotel. At least their toilets don't wobble.
Stayed 1 night in Aug 2019
Response from MIKE PATEL on Mar 4, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. AGIN WE SAY SORRY TO YOU

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from MIKE on Sep 7, 2019
THANKS

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Looking to save $$$ this motel is OK. Saved $150 for 8 night stay vs other motels in the area.
Stayed 8 nights in Aug 2019
Response from MIKE PATEL on Mar 4, 2020
THANKS FOR YOUR FEED BACK

2/10 Terrible

Therese

Disliked: Cleanliness, property conditions & facilities, room comfort
It was an awful stay. Had a mouse in my room the second day so had to change rooms. I would never recommend this hotel to anyone
Stayed 7 nights in Aug 2019
Response from PRITESH PATEL on Aug 20, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Owner was rude.
Stayed 7 nights in Aug 2019
Response from PRITESH PATEL on Aug 20, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

mack

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crack house hotel in demopolis,al
I didn't stay there once I booked online once I got there everything was a joke the picture in the hotel was day and night and look like a it look like a crack house you walk in is dead flies in the window the curtains is old the room smell like cigarettesagain mold all over the bathroom sink all around the toilet the bathtub look like some s*** you're fine at the city dump the bed oh don't let me talk about the bed the comforters on the bed was Dusty and musty the floor was nasty then look like no one dust it for years when I went to the office to complain then the manager didn't speak any English he said he was speaking English when he took my information but then speak in English when I came to complain I could not let my family stay there I ask for my money back and he refused
Stayed 3 nights in Jul 2019
Response from PRITESH PATEL on Aug 20, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2019
Response from PRITESH PATEL on Aug 20, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
My crew has told me never to book rooms here again. There were roaches crawling up the walls, one had no water in bathtub, etc. They were very unhappy.
Stayed 2 nights in Jul 2019
Response from PRITESH PATEL on Jul 23, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know how this place is still open. I should be condemned. Water damage on the ceiling and walls. Furniture broken, beds were very old and should have been replaced years ago. Rude manager. Told me it was against the law to have 3 people in a room with 2 beds, spouse, son and myself!! If it wouldn’t have been an emergency, we would have never stayed the night!!
Stayed 1 night in Jul 2019
Response from PRITESH PATEL on Jul 23, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Verified traveller

Disliked: Staff & service
I arrived late at night and rung the bell & called the #'s on door to no avail. Others had been there 40 mins. They went to the window where the manager was asleep and knocked on window until he awoke. He came to check us in with no apologies. Light bulbs in the lamps and overhead lights were very weak. Had to buy bulbs & put in lamps in order to apply makeup. No way to add makeup over bathroom sink mirror. A couple with a child locked themselves out of room on Sat. and could not arouse manager for hours. The couple was without car keys, telephone, bathroom facilities & pool was full of people that paid to swim and it was packed and noisy. The rest of motel was empty.I called the police since they had knocked on the back window without waking him up. The police knocked on the windows with a tool and woke him up. It was the worst motel experience that I have had in my 70 years because of the lack of a manager in the office. I had stayed at this motel before and it had been a nice small motel at which to stay for a few days. I definitely will not return to this facility in the future.
Stayed 3 nights in Jul 2019
Response from PRITESH PATEL on Jul 23, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Cathy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was horrible. Phone didn't work, pool didn't have any water, pillows and pillow cases were dingy with stains, room smelled of urine, bedspread had burnt holes. Owner/manger was rude and disrespectful. Asked me to leave but didn't want to refund my money..
Stayed 1 night in Jun 2019
Response from PRITESH PATEL on Jul 23, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

Lois V.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I did not care for the room at all. It needs to be updated and painted. The furniture in the room was old.
Stayed 1 night in May 2019
Response from PRITESH PATEL on May 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

elbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad odor
The room smelled so bad we didn’t stay
Stayed 1 night in May 2019
Response from PRITESH PATEL on May 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know