Family Suite
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Reviews of Hotel Southern

2.5 out of 5
Hotel Southern
18/2, Arya Samaj road, Karol Bagh, New Delhi, Delhi N.C.R

Reviews

6.2
Rating 10 - Excellent. 6 out of 53 reviews" "
Rating 8 - Good. 13 out of 53 reviews" "
Rating 6 - Okay. 16 out of 53 reviews" "
Rating 4 - Poor. 15 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saleh Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2024

10/10 Excellent

Narasinga Rao

Liked: Cleanliness, staff & service, room comfort
RP
Nice Customer service!
Stayed 3 nights in Dec 2023

4/10 Poor

Anupam

Stayed 1 night in Dec 2023

6/10 Okay

Thomas, Concord

Disliked: Cleanliness
Took 20 days after initial email contacts and 5 times to get email response about important questions about after 12 am checkin. Ok room but very run down area on that block.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While I choose the Hotel for its location and Vegetarian only restaurant, the room itself was bad- I chose Royal Southern- what a joke - the bathroom is tiny, towels and room itself old and not very well kept.
Stayed 3 nights in Oct 2019
Response from Neha Anand on Nov 4, 2019
Dear Sir, Greetings of the Day! Thank you for choosing to stay at Hotel Southern, New Delhi and posting feedback of your stay. We are working everyday to make the experience better for our customers. We hope to see you again in the future and making your overall experience better. Regards, Hotel Southern Team

6/10 Okay

USCustomer, Hartford CT, USA

Travelled with family
When I called front desk staff, the front desk staff was rude call me after 10.00 PM/AM. They had no courtesy as customer. Booked for Execute room through Orbitz. But on site the room was not available. When reserved it should be available. Otherwise what is purpose of reservation?
Stayed 3 nights in Oct 2019
Response from Neha Anand on Nov 4, 2019
Dear Sir, Greetings of the Day! Thank you for choosing to stay at Hotel Southern, New Delhi and posting feedback of your stay. We are working everyday to make the experience better for our customers. We hope to see you again in the future and making your overall experience better. Regards, Hotel Southern Team

8/10 Good

GaneshKumar

Liked: Staff & service, room comfort
Good hotel for south Indian tourist groups.
It was an overnight quick stopover for a few hours to catch an early flight.This is a known hotel for me over 30 years and hence went back. They must improve their airport transfer services which is paid for and not free.I was combined with another family for getting dropped of leaving at 5am.I was ready 4.55am and they turned up at 5.30am putting me under unnecessary pressure. They must hv a clear policy on timings for combined transport services.In fact I was willing to pay extra for only taking me but front desk suggested combined transport services.
Stayed 1 night in Oct 2019
Response from Neha Anand on Nov 4, 2019
Dear Mr. Kumar, Greetings of the Day! Thank you for choosing to stay at Hotel Southern, New Delhi and posting feedback of your stay. We are working everyday to make the experience better for our customers. We hope to see you again in the future and making your overall experience better. Regards, Hotel Southern Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Ravindra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth for the price
Room key did not work. It would open only with master key but not with the key provided by the hotel. It was not rectified for all the three days of my stay. Water in the bathroom would slog. The spring matress is also damaged. It is not worth the price paid
Stayed 3 nights in Oct 2019
Response from Neha Anand on Nov 4, 2019
Dear Mr. Ravindra, Greetings of the Day! Thank you for choosing to stay at Hotel Southern, New Delhi and posting feedback of your stay. We are working everyday to make the experience better for our customers. We hope to see you again in the future and making your overall experience better. Regards, Hotel Southern Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located in central delhi good authenticated south indian food
Stayed 1 night in May 2019

6/10 Okay

GaneshKumar

Disliked: Cleanliness, property conditions & facilities
Plenty of scope for improvement
We were put in their Annexe where there is no lobby space.This hotel ok for short trip ie 1 or maximum 2 days.
Stayed 2 nights in Jul 2018
Response from Hotel Southern on Aug 8, 2018
Dear Guest, Thank you for your feedback regarding your stay at Hotel Southern,New Delhi. Please accept my sincere apologies for the displeasure you had during your stay. I am saddened to see your feedback . It is only through concerned individuals like you that we are able to obtain feedback. We have discussed your issues with the staff, we will revisit our standards and service parameters. Give us one more chance to showcase our improved services. Thank you for your valuable time. Regards General Manager Hotel Southern

6/10 Okay

Ken

Liked: Staff & service
Location fine for Sightseeing Tours
Not the best part of Delhi but good for sightseeing tours departure

6/10 Okay

Ramesh, Pune India

Liked: Cleanliness, staff & service, room comfort
Located centrally
Even though we had some inconveniences, we enjoined the stay as it is centrally located, South Indian Eatery attached with Hotel, near to Ajmal Khan Road and Cannaught Place , Rajeev Chowk, Chandani Chowk etc
Stayed 4 nights in Dec 2017

6/10 Okay

Prakash, Hyderabad

Liked: Cleanliness, staff & service, room comfort
Simple vegetarian budget hotel in Delhi
Good for a simple hotel for one night stay. Vegetarian/South Indian food is good. Better to book directly.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

ravi

Disliked: Cleanliness, staff & service, room comfort
hotel is more conserned about rules than guests

4/10 Poor

RANGA CHARI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff were not caring for online booking. I booked highest category of room Royal Southern, but they were showing lower category rooms for the same rate. There is no parking and area is very congested. The food is very very costly there. On the whole not satisfied...

10/10 Excellent

sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the location especially if you are traveling using their travel agency otherwise nothing much, you will find better rooms for the same price.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Need improvement over comfort
King size bed was provided with 2 matresses which was slipping here n there on bed this caused lot of discomfort. No parking facility in hotel which was another problem

2/10 Terrible

Kumar, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
It was a nightmare and horrible stay at this hotel. They need to update the online information otherwise guests will be misguided when they use online booking. Room service is so pathetic and no words for housekeeping. Please do not opt this hotel ever for a vacation stay.

6/10 Okay

ASK, Kochi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel to stay
Stay was pleasant. But, fullfilment of commitment is poor. Committed to give oneway transfer per booking. after 9 nights stay refused to give return transfer. Reason given was disgusting. Because they give 30% to OTAs they are not able to give transfer. Perfectly against business ethics. Total cost of my stay was Rs.25000/- only room rent. Reason given for Rs.400/- airport transfer.

8/10 Good

Verified traveller

the hotel was fine however expedia had failed to give the booking to the hotel and we had problems proveing our booking and hotel failed to pick up from airport because we were not in their system due to expedia also we were late due to flight from brisbane late and we were overnited in singapore so we paid for a nite that we didnt use hotel would not refund dissapointed Dareen Quantrill

4/10 Poor

fazrulla, bangalore

Disliked: Staff & service, property conditions & facilities, room comfort
Beware, Cheat
Rooms are ok, but only issue is they usually give rooms in other building. The building is not clean and little away from main building.

8/10 Good

Ramesh , Goa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Southern Karolbagh New Delhi
The Hotel is well located close to New Delhi station and Connaught Place. It is close to Jhandelwalan Metro station. The staff is courteous and helpful. It has got a good restaurant and good service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
only locational advantage
OK

4/10 Poor

Ganga dhar, bengaluru

Disliked: Cleanliness, room comfort
Strategically located
Rooms are ok. bedbugs are rampant. had to shift rooms. breakfast (complimentary) is only tolerable.

6/10 Okay

Gangadhar,, Bangalore

Disliked: Cleanliness
Very Goo d Location - Strategically located
Room cleanliness needs to improve a lot. Unfortunately the room given to me was infested with bed bugs. I had to ask for change of room. Linen is only ratotated and new linen is not provided. I am scared to staying again because of the bed bugs.

8/10 Good

mnk, gnt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over all it's average. No maintaince
No proper wifi , no hot water , no proper service

6/10 Okay

vincent, chennai

near to the metro railway and easy excess
hotel does not have staff to cater.as we feel when we come back in the night nothing is in order

6/10 Okay

Vijayan, Chennai

Good Hotel
I have stayed for four day in this hotel, everything is good service and support are quite OK & people working in there are so polite. But some things has to be improved for example the bath room door lock, shower,and the cleanliness of floor and floor corners.

8/10 Good

C C Shekhar, Bhubaneswar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed at Hotel Southern earlier and this time too, the staff were very courteous and helpful. I was especially delighted as the hotel called me up the day before the stay and organized my pick up from the airport. I requested two rooms close to each other and my request was honoured. However, though I had booked two Super Deluxe rooms, one of the rooms was smaller than the other and I learnt later that it was also used as a Deluxe room. Their travel desk is very good too and I would advise guests to use it and avoid other travel agents located in the same building.

4/10 Poor

suman, m

Disliked: Cleanliness, room comfort
Very ordinary
Food tastes great. Else everything ordinary. Interior also ordinary.

4/10 Poor

Janardanan, Bangalore

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall up gradation of the hotel is required.
Terrible, the service is bad, particularly, the house keeping, they provide all torn and dirty towels. When two guests are staying in one room, Hotel provide only one towel. and one soap. No tissue papers. To get replaced it took four phone calls and finally complaining to the reception. The floor of the bath room is very bad - Room No.112.

10/10 Excellent

hasrjeet, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and everything is fine , very gooooood
very nice hotel , room , and room cleanines and staff, overall very very very good ,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

4/10 Poor

SUBBARAO, H.P.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT A GOOD HOTEL
THE HOTEL IS IN GOOD LOCATION BUT CLEANLINESS IS 0% VERY CROUD NOT MAINTAINED AT ALL.

8/10 Good

Subramaniam, Coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good south Indian food
Overall the stay was very comfortable. For the price they charge the facilities are comparatively very good.

10/10 Excellent

Rasheed, Hyderabad, Andhra Pradesh, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a pleasant experience
It was nice. The staff were good. The food though expensive was good.

4/10 Poor

Shashank, Chennai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annoying attitude of staff
The staff have a sense of entitlement and an extremely annoying condescending attitude. They actually asked my family to adjust when it was pointed out that the bathrooms in the rooms allotted were filthy due to non drainage of used water. The Hotel seems to be suffering from a syndrome of taking the paying customer for granted. The quality of service was much better when I had previously stayed in 2009. Maybe a few customers less would do the trick of inducing better service.

8/10 Good

GOPINATHAN N., Bangalore, Karnataka, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT STAY AT DELHI
The Service provided by the Hotel Management including their Staff was very excellent. The billing, charges were most transparent which I liked most. The Hotel Southern should be recomended to the budget traveller like. For the price of budget hotel, the Guests get three star experience. Even the ancillary services like pick up from the arrival venue to the dropping off to the departure venue even after four-five hours of vacating the room is excellent!! I would love to stay here only whenever I visit Delhi. GOPINATHAN N. C. BANGALORE.

6/10 Okay

David

Liked: Staff & service
Heated rooms a bonus in winter
They pickup from the airport have decent breakfast and reasonable rooms.the heated rooms are great a the cold winter nights in Delhi .

8/10 Good

Ramesh

Liked: Cleanliness, property conditions & facilities, room comfort
centrally located and food is good.
this hotel is centrally located and convenient for business trip or family stay. it is very close to shopping area. the rooms are very neat and clean.

4/10 Poor

Sundar, Chennai, Tamil Nadu, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
My sincere advice to Expedia is to remove this hotel from your listing, otherwise it will mar your credibility on providing ratings to hotels. In spite of providing specific request to pick up from the airport no one turned up and I had to take a cab to this hotel. They tried to charge me for extra person which I have already paid through Expedia. Only after producing the receipt from Expedia and after 30 minutes of arguing they agreed not to charge. That too happened during my check out despite requesting them to settle my bills overnight and to save time during check out to catch my flight early in the morning. Since the hotel is overbooked they just don't care about the hospitality. They are rude and they shouldn't be in the service industry with this kind of poor hotel management. If you stay here, you need to loose your self respect and for each and everything you need to remind them umpteen times. I changed my room to royal suite when I checked in but it's only namesake called "Royal Suite". Unkempt rooms, full of dust, taps leaking water, only two plug sockets, full of dust on the top of the cupboard, locker not working etc. etc. It was a nightmare and had a terrible experience staying at this hotel. Please do not recommend this hotel until they improve their service.

8/10 Good

ralph, Melbourne VIC, Australia

ok for famlies
Hotel wa ok. Have stayed there previously and would stay there again. Marker and mrt close by.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Siva Rani, Hyderabad, Andhra Pradesh, India

Hotel Southern New Delhi
While the hotel is fine, it appears to be more of a tired property. The deluxe room in which we spent our stay has all amenities like AC, hot water, etc. The room size is comparably smaller than Deluxe rooms at other hotels. The staff is courteous. There is free pick-up and drop to Railway station and on request one can also get a drop to the airport.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel Southern, New Delhi
Very good location. Airport and Railway station are easily accessible by taxi. Karol bagh is a good place to do shopping also.

2/10 Terrible

Nadeem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ridiculous Hotel with Poor Staff
Would alert all fellow travellers, not to book this hotel at any cost. Its a big NO NO in Services, amenities, Food and basic courtesy. To put it pointwise : 1. It doesnt have hot and cold water in Summers it only provides boiling hot water straight from overhead tanks at terrace. 2. No options in food for breakfast if you are not a South Indian and even SOuth Indians will also complain on quality of the food. no wonder it is conveniently added as complimentary and even if you want to order anything else they dont have it simply because they dont prepare anything else. 3. SIze of their Royal suite is less than that of what any other good 2-Star may offer in their Executive/Deluxe category. 4. No where you'll find reception as chaotic as theirs, where probably there will be atleast 05 guys who dont know what they're suppose to do. Pathetic, disgusting, ridiculous on all counts. Strongly advised to avoid it.