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Reviews of Hotel Metro Tower

2 out of 5
Hotel Metro Tower
Vasant Kunj Road,near IGI Delhi Airport, opp. Maruti Apra Shwrm., Mahipalpur, New Delhi, Delhi N.C.R

Reviews

4.6
Rating 10 - Excellent. 9 out of 47 reviews" "
Rating 8 - Good. 3 out of 47 reviews" "
Rating 6 - Okay. 4 out of 47 reviews" "
Rating 4 - Poor. 9 out of 47 reviews" "
Rating 2 - Terrible. 22 out of 47 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Athira, Kerela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was not as shown in the website, the room was very dirty and smelled really bad
Stayed 5 nights in Nov 2018

6/10 Okay

Rohini

Room was dirty. Staffs were friendly.
Stayed 1 night in Aug 2018
Response from sumit on Sep 26, 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walked out after seeing condition.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good
Hotel room is good and WiFi is free in all rooms .Rooms is nice and we'll decorated .Ilike the breakfast in morning at 8 am .
Stayed 1 night in Jan 2018
Response from SUMIT on Jan 23, 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable airport hotel”
Hotel manager organized a transfer from the airport. I arrived in Delhi in the night time and everything was organized very well and as fast as possible. The staff was very friendly. Room was ok. I recommend for a night!Basic, clean and comfortable hotel near the airport. Very convenient for a 1 night stop over.we were catching a flight. They organised us airport transfers for a reasonable fee. The hot water was good and the room was nice and cool. The staff were very attentive and assisted us in choosing food. The food tasted very good.
Stayed 1 night in Jan 2018
Response from SUMIT on Jan 23, 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

2/10 Terrible

IZ, Bangladesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad decision
Why is this hotel even in this app?totaly got misguided by the location it being near the airport and its price. If you are a person who came for legit tour to enjoy dont ever book this hotel. No hot water supply if you ask they give you in a bucket, no breakfast, no one cleans the room for years,smelly blankets,and of course bed bugs.
Stayed 2 nights in Dec 2017
Response from SUMIT on Apr 2, 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting hotel in a seedy location
This hotel is located in a dirty, loud part of town. It was very hard to find the hotel with no obvious signs. When we arrived at the hotel late in the night, one of the staff members scurried upstairs to "clean" the room. The room was absolutely disgusting. The sheets on the bed were horrifyingly dirty with stains on them. When we asked for a clean set of sheets, we were given a set of threadbare sheets. When we checked out of the hotel, the staff were unhelpful with our luggage. We had to climb down a steep set of stairs as there is no elevator in the hotel, and lug all the suitcases out to the cab by ourselves.
Stayed 1 night in Dec 2017
Response from SUMIT on Jan 14, 2018
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ask change something he said he can not help us
Please don't booked this hotel not good service very dirty
Stayed 2 nights in Nov 2017
Response from kishore on Nov 22, 2017
Dear Guest, Thank you for giving us the opportunity to be of service to you and your family. The Proximity to the International and Domestic Airports enable us to provide our guests with a smooth Transit Stay. We regret that certain aspects of service delivery did not come up to your expectations; we view your feedback with concern and will ensure immediate remedial measures are in place so that our guests can enjoy an enhanced experience. Best Regards, Sumit Sharma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good transit hotel
Good transit Hotel. Serves the purpose. Staff is very helpful and polite. Rooms are neat and clean, wifi is fast, Tv with all international channels, working AC, 24 hrs room service with great food, 24 hr transfer facility to Airport .
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, close to Airport
I stayed one night there at September 2017. The room was clean and everything worked well there.. As for the room service - it was very good I ordered Parnta and it came after not more then 20 minutes. The guys on the desk were super kind and helpful, they helped me install and find a cab . The price is good for the room. and, it is good place to stay near the Delhi Airport.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
Room, bathrooms were very dirty. They even cheated us on hiring the Taxi cab from Hotel to the Airport (way over charged)
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in the Hotel Metro Tower
The staff wasn't waiting for us, so we stayed in the cold hall for an hour to be checked-in. Then, we got the very dirty room with dirty beddings, we could not sleep because of the smell of the chemical spray against mosquitoes! That night was nightmare.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing good to mention about this hotel
Worst experience in my life! No services like wifi and others which were mentioned in expedia.com were available. For printing two copies of tickets, they charged to me. Staff were so unfriendly.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, I ever stayed
The hotel metro tower location is wrongly mentioned in the google maps, it's around 700 meters away from that place, in the small lane, no place for parking. I should mention that never visit the hotel with your family. I checked in the hotel with my family, stayed there for few hours. During my half an hour waiting time in the lobby I saw more than 8 stranger couples visited the hotel. A very bad place for family. I would never recommend this hotel. Because of bad condition of the property, dirty rooms/bathrooms. Soiled bed linens, poor service and hostile hotel staff. Because of all above flaws, we could not stay overnight and we had to hire the other hotel. This was the worst hotel of my life, where I stayed. So don't through your money in the water, don't choose this hotel.

6/10 Okay

Michael, Sydney

Liked: Staff & service
Good but noisy
The room supplied was very noisy. Upon request they changed me to another room. Still quite noisy as this hotel is on a very busy road.

2/10 Terrible

Gopinath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever try this
Irritated. The aircon Nor the water heater was working. Booked a double bed but got a single bed

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor facilities apart from ac. Untidy room, linen and bathroom. Staff were not too bad

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
crazy dirty noisy place
the location is chaotic right in the corner of busy streets. check in was slow. the front desk was not very friendly. the first room i was shown was tiny and dark with a tiny little bed. the second one has a bigger bed with filthy disgusting sheets on. hair and stains were clearly visible. the washroom smells urine. the toilet was not flushed.there's no hot water but fortunely they took me a bucket of hot water. the night was sleepless with the street noise, even though my room literraly has no windows but just a few glass plates. all in all it was a terrible place that I will stay away from.

2/10 Terrible

Hari, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, Uncleaned Room, Wet Bathroom
Hotel is just next to Road and there's a lot of noise from all over vehicles. In addition to this - Room is uncleaned. The guy in reception owe me 50 Rs as he's not willing to pay back my balance. So, You can think about Hotel Staff ....

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible - not a 3 star hotel
Normally expedia rated three starhotels are good, but not this one. No hot water. Bugs and roaches. No bed sheets and pillow covers. Brought them after I complained. Poor internet connection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service in metro hotel
Nice location.free wifi .room was big specious.staff was excellent.stayed one night there.food was good. food.Room was well maintened.breakfast was good.wifi worked well.they offer me free airport drop.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel Rooms & Facilities
When we reached Hotel From Bermingham at 1PM (indian time) they could not provide already booked room,We were asked to weit till evening,any how we stayed.The room and clothings were not well cleaned.

8/10 Good

sali m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to stay
Good place, if you arrive late in the night by airplane. Clean rooms, very friendly personal. Did't use the breakfast offer. Well connected to airport and the main roads to center and jaipur. Can recommend this hotel!I. Very helpful Management and excellent staff, food was good , small room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
Cockroaches in the freezer, electricity board was not functioning at all, no wifi connection, no food quality terrible

4/10 Poor

Sandip, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
We stayed for a airport connection, only stay if you are money savers, rest is just ordinary.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
execellent hotel staff and rooms
We booked the hotal as we were in Delhi for a day and had to catch an international flight at night. i had already informed them about early checkin 6 am. The moment I entered they new who I was and every thing was smooth. Good to see people proactive. room was good as expected .

10/10 Excellent

roopa, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip is so nice and stay is also good
I m a business traveler and visit Delhi 2 to 4 times in a month. I stayed first time at this hotel and find excellent room and food services,room amenities ,staff behaviour.Internet works very fast we take password and enjoy surfing to do my work .Hotel always ask me for tea and coffee .Really a nice service with budget price .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel near delhi igi airport
Hotel Metro Tower was so lovely. Clean bath separate shower lovely toiletries and silent air conditioning. Great WiFi in the room. Food was fresh and lots of choice at breakfast .Staff were friendly .This hotel deserves full marks.We liked its location, clean spacious well furnished rooms, facilities, delicious food and most important fast service by honest staff. This is lovely transit hotel located near International Airport terminal 3.We will next time also choose this hotel and will recommend it to my family members and friends.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff is very good. Managers were very helpful. This place is very close to the airport. Economical pricing. Excellent staff and service. Taxi service available for airport drop off on a low price. Highly recommended. I would love to stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel very close to delhi airport
I stayed here for one night in transit - arrived late at night from delhi igi and left the next morning for airport. The hotel is good for just one night . The bathrooms could use an upgrade and the breakfast is very basic. The staff was very accommodating with my late night arrival and made check out very easy. The also arranged for a ride to the airport in the morning.I would only stay here if you just need a place for the night on the way to the airport but no more than that

10/10 Excellent

Josina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
be fair warned
FYI leave pleanty of time if you end up booking here. Becuase you will likely have to find alternative accomidation. Unless of course you are not concerned about soiled sheets, lack of privacy (no door), and random people sleeping in the hallways next to random pieces of equipment.

2/10 Terrible

Ajit, Mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com should survey hotels they enlist.
Terrible is putting it mildly.. Dirty rooms, bedding, toilets and poky with TVs that hardly have any channels.. No hot water so during winter you bound go have frozen parts!! Breakfast is a sham.. You cant call it a snack even!! The noise of the road will ensure that you dont sleep well either..

2/10 Terrible

vikas, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible,never recommend

6/10 Okay

Verified traveller

Response from kishore on Jan 4, 2014
Thanks for the review .Please visit again and see how much we improve our service and facilities.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap yes, but wouldn't stay there again
Picked up at aiport in a car that could hardly make the short trip to the hotel. Drop of at airport very expensive and still not in a car with a/c.
Response from kishore on Jan 11, 2014
thanks for the review .we start a pick up free package with room .if you need pick up or drop accordingly they provide as a free of cost .one side is free .e improve our best.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Response from kishore on Jan 11, 2014
thanks for the review .we improve our best ..........and look forward your reviews and do better .

2/10 Terrible

dani, los angeles, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't stay here
The worst experience ever, and I can travel rough!! But this was too rough for me! There's no airport pick up shuttle. No breakfast. We had to pay for a cab to get there. The room was disgusting. We never checked in until 6am after we were scammed by the cab driver and taken to another hotel because there's no street number under the street address (just road). Never again!!!!! I just called hotel.com and told them that they need to take this off their database.

2/10 Terrible

bad_experience

Disliked: Cleanliness, staff & service, room comfort
Worst Hotel Ever!!!
This was the worst hotel experience I've ever had. The location was in a dark, dirty, seedy part of town, the hotel staff tried to cheat me several times, the rooms were filthy, and they didn't even proved towels to wipe your hands or take a shower. When I first arrived the hotel staff told me they didn't have a credit card reader and that I would have to walk in the rain to the ATM machine to get money. Not only that but they quoted a price 3x more than the original price. When I refused and demanded to be taken to a different hotel out popped the credit card reader. There was not much I could do, they refused to take me anywhere else and there was no taxi traffic anywhere to be seen, plus it was dark and raining.On top of all that, the beds were dirty and they were doing construction outside at 1am. I had to lay on my jacket to keep my head off the grimy pillow case. The only luck I had was that I needed to leave at 4am to catch my next flight, which they agreed to take me for an additional fee. I was just happy to get out of there.[...]

4/10 Poor

Karl, London, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Metro Tower, New Delhi
It took 2 phone calls and a delay of about 20mins for the courtesey car to find us, too simple by far to be standing with a sign with your name on it, as all other drivers had done. No buffet breakfast, how could there have been as there is no restaurant. After at least 30 minutes room service delivered a cup of tea and what appeared to be 3 slilces of cold fried bread and this was for two people! The only positive aspect was its closeness to the airport, please do yourself a favour and stay somewhere else.

2/10 Terrible

Ravi, Dallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel smells crap
My parents stayed at the hotel for a night during transit. According to them, that's the worst hotel they have ever been to. The hotel was booked after looking at the photos and their claim that they have airport shuttle. The hotel doesn't look anywhere near the way it is shown in the photos. The shuttle service is nothing by they hire outside cab (that anyone can) and they charge much more for that cab(they probably keep thier commission).

2/10 Terrible

François, New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malpropre, draps sales, aucune serviette, toilette immonde... Hôtel qui semble en déconstruction...
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
とにかくぼったくられる。1回目をつけられると、タクシーやビールを勧められたりかなりひつこい勧誘がある。
Response from sharma on Mar 26, 2017
Dear guest . Sorry for the inconvinince that you are facing the problem in our hotel.

4/10 Poor

이성택, 인천

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
가지 마세요.
천장에 조명을 제거한 듯한 구멍이 여럿 있으며, 방 상세 정보를 봤을 때 있는 빠른 유선랜 등은 다 뻥입니다. 거짓이에요. 와이파이도 유튜브 240p 간신히 돌리거나 못돌립니다. 화장실은 106호 싱글룸에선 대체적으로 어두우며 304호 더블룸은 개미들 천국입니다. 뭔 좋은 매트리스도 상세 정보에 있는데 푹신푹신한 딱딱함을 느낄 것입니다. 에어컨이 있는 거로만 만족하는 방. 다른 분들을 위해 공유기 접속해서 조금 건드려봤는데 그대로입니다. 공항 근처라고 여기 묵지 말고 차라리 메인바자 가세요. 뉴델리 기차역 쪽이요. 호텔 위치도 구글맵, 호텔스닷컴 상의 위치와 다르게 더 멀리에 있습니다.

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Pia, Helsinki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ei uudestaan!
Palvelualtis henkilökunta. Lähellä lentokenttää, mutta eipä muuta hyvää sanottavaa. Huoneet likaiset. Pahinta oli ulkoa tulevat äänet, ikkuna suoraan kadulle eikä ikkunoita saanut kiinni. Wifi ei toiminut huoneessa, käytävillä kylläkin. Alue sellainen että eipä ulos tullut lähdettyä pimeän tullen mihinkään. Yhden yön levähdyspaikaksi ok, mutta en suosittele yhtään pidemmäksi aikaa.

4/10 Poor

BEN, 광명시

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
호텔 매니저를 조심 하시라
호텔 매니저를 통하여 JAIPUR TOUR 와 AGRA TOUR를 4700 루피에 예약 했다. 값으로 보아 당연히 호화 버스에 고급 서비스를 기대 했다. 그러나 결과는 걸레같은 버스에 다른 서비스는 전무. 결국 같이 가는 관광객들을 통하여 두가지 여행의 정상가격이 700 루피임을 확인 했다. 무려 4000루피(약 10만원)를 바가지 쓴 것이다. 격분한 나는 매니저에 강력히 항의하며 환불을 요구 했지만 거절 당했다. 그가 베푼 PICKUP 서비스등을 후하게 고려해도 3000 루피 이상을 당한셈. 이자를 조심 하시라. 그런 호텔을 피하는 것이 최상책일듯.