Ratings based on 1 Verified Reviews

They paid and stayed. We double-checked.
2.0 out of 5
2.0 Room cleanliness
4.0 Service & staff
2.0 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Kochi

Hotel in crowded location

Posted 25-Apr-2015
Pros: It was close to IHC where I had a business meeting. Food was good. AC temperature setting and regulation worked!
Cons: Should have enough non-smoking rooms. Water heating to be improved, free bottle of mineral water, bath soap and reading light for bed to be provided.
Location: I just stayed for the night, so did not explore the neighbourhood. I am told that the market is in walking distance.
They gave me smoking room despite request while booking to give non-smoking. The stink of cigarette smoke was nauseating. I made them to change rooms twice (three rooms were tried), but only degree of cigarette stink varied. Gave me a headache. Only lukewarm water, not hot water, in the bath room. Food, though limited in range, was good. Breakfast was frugal- they can add a live egg counter. Staff were courteous. Wifi worked on my floor. Unlike most star hotels, here the AC settings could be changed and I could get the set temperature.
Comment from Hotel Management
5-Nov-2015 by General Manager, Hotel Management
Dear Guest, Thank you very much for taking out time to comment on your stay. Your comments are extremely valuable to us to continually improve or standards and services. Please accept our apologies for not meeting your expectations. I would like to assure you that corrective action has been put in place . It is our constant endeavor to meet and also exceed guest expectations. I would like to assure you that you will experience the difference on your next visit. At Hotel Freesia we always strive to build a strong and long-term relationship with our guests and we look forward to welcoming you back for a memorable experience. Kind Regards General Manager