Hotel in crowded location
They gave me smoking room despite request while booking to give non-smoking. The stink of cigarette smoke was nauseating. I made them to change rooms twice (three rooms were tried), but only degree of cigarette stink varied. Gave me a headache. Only lukewarm water, not hot water, in the bath room. Food, though limited in range, was good. Breakfast was frugal- they can add a live egg counter. Staff were courteous. Wifi worked on my floor. Unlike most star hotels, here the AC settings could be changed and I could get the set temperature.
Comment from Hotel Management
5-Nov-2015 by General Manager, Hotel Management
Thank you very much for taking out time to comment on your stay. Your comments are extremely valuable to us to continually improve or standards and services.
Please accept our apologies for not meeting your expectations. I would like to assure you that corrective action has been put in place . It is our constant endeavor to meet and also exceed guest expectations. I would like to assure you that you will experience the difference on your next visit.
At Hotel Freesia we always strive to build a strong and long-term relationship with our guests and we look forward to welcoming you back for a memorable experience.